Fax Problems - Xerox AltaLink C81 Series User Manual

Troubleshooting

Fax Problems

If your printer cannot send and receive faxes, ensure that the printer is connected to an approved
analog telephone line. The fax machine cannot send or receive faxes when it is connected directly to
a digital telephone line without the use of an analog filter.
Note: If the fax connection is poor, transmit the fax at a lower rate. For the Starting Rate,
select Forced (4800 bps).
P P r r o o b b l l e e m m s s S S e e n n d d i i n n g g F F a a x x e e s s
Symptoms
The document is not feeding
properly through the document
feeder.
The document is scanned at an
angle.
The fax received by the recipient is
blurry.
The fax received by the recipient is
blank.
Fax was not transmitted.
356 Xerox AltaLink
® ®
User Guide
Probable Causes
The document is too thick, too
thin, or too small.
The document feeder width guides
are not adjusted to fit the width of
the document.
The document is positioned
incorrectly.
The document glass is dirty.
The text in the document is too
light.
There is a problem with the
telephone connection.
There is a problem with one of the
fax machines.
The document was loaded
incorrectly.
The fax number is wrong.
The telephone line is connected
incorrectly.
C81XX Series Color Multifunction Printer
Solutions
Use the document glass.
Adjust the document feeder width
guides so that they fit against the
document.
Position the document correctly.
Clean the document glass.
Adjust the resolution. Adjust the
contrast.
Verify that the telephone line is
working, then send the fax again.
Make a copy to verify that the
printer can make clean copies and
prints. If the copy prints correctly,
have the recipient verify that their
fax machine is operating correctly.
If using the document feeder,
place the original document face
up.
If using the document glass, place
the original document face down.
Verify the fax number.
Verify the telephone line
connection. If the telephone line is
disconnected, connect it.