Ricoh MP CW2201 Field Service Manual page 710

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6. Troubleshooting

Ink Cartridge (Y): Device Error (No ACK Signal)

There was an error in communication with the ID Chip on the Yellow ink

cartridge. Three retries were attempted and failed.

• Ink cartridge ID data corrupted or chip damaged

• Spurious noise

• Cycle the machine off/on

• Remove the Yellow ink cartridge and set it again

• Switch the machine on

• If the problem persists, replace the Yellow ink cartridge

• Insert and remove the ink-cartridge.

• Replace the ink-cartridge.

• Check whether foreign matter is attached to the ID chip of the ink

cartridge or not. If so, remove it.

• Check whether foreign matter is pinched with or attached to the ID chip

terminal of the ink cartridge holder (insertion section on the main unit) or

not. If so, remove it.

• Check whether the ID chip terminal of the ink cartridge holder (insertion

section on the main unit) is defective, such as being deformed, or not. If

so, replace the service part module.

• If an error is generated after removing the exterior for repairing the

machine, check that the connectors are correctly connected upon repair.

If some trouble is found, correct it.

Ink Cartridge (K): Channel Error (Bus Disconnection, etc.)

There was an error in communication with the ID Chip on the Black ink

cartridge. Three retries were attempted and failed.

Troubleshooting