Troubleshooting - FLIR DIGIMERGE DNR316P1 Instruction Manual

TROUBLESHOOTING

When a malfunction occurs, it may not be serious and can be corrected easily. The following
describes the most common problems and solutions. Please refer to the following before calling
Digimerge Technical Support:
Error Possible Causes
• NVR is not receiving • Cable from power adapter is
power, or is not loose or is unplugged
powering up
• Cables are connected, but NVR
unit is not receiving sufficient
power
• There is no picture • PoE power adapter is not
on selected channels connected
/ camera picture is
not being displayed
• Camera cables are loose or
have become disconnected
• Camera/NVR connection to
LAN has become interrupted
• Remote control is • Batteries in the remote control
not detected by the are drained
system
• There are no batteries in the
remote control
Solutions
• Confirm that all cables are connected correctly
• Confirm that the power adapter is securely
connected to the back of the unit
• Confirm that the unit is powered on (LED
indicators on the front should be ON)
• If the unit is connected through a power bar or
surge protector, try bypassing the bar and
connecting the power directly to the wall outlet
• Confirm that there is power at the outlet:
• Connecting the power cable to another outlet
• Test the outlet with another plugged device
(such as an electric calculator or phone
charger)
• Make sure the 48V DC power adapter is connected
to the NVR or the cameras will not receive power
from the PoE Ports
• Disconnect and reconnect the cable at the NVR
and at the camera
• Try moving the camera to another channel or use
another cable
• If your cameras are not using PoE, make sure they
are using the correct power source according to the
specifications provided by the manufacturer
• Make sure your cameras are connected to the
same LAN as the NVR
• Make sure any routers or switches in between the
NVR and IP cameras are powered on
• Install 2 fresh AAA batteries in the remote control
Troubleshooting
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