FLIR DNR214 Instruction Manual
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FLIR DNR214 Instruction Manual

Dnr210 series
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Summary of Contents for FLIR DNR214

  • Page 1 Instruction Manual DNR210 Series...
  • Page 3 Instruction Manual DNR210 Series #LX400094; r.43927/43955; en-US...
  • Page 4 Thank you for purchasing this product. FLIR Systems, Inc. is committed to providing our customers with a high quality, reliable security solution. This manual refers to the following models: DNR214 (4-channel) DNR218 (8-channel) For the latest online manual, downloads and product updates, and to learn about our complete line of accessory products, please visit our website at: www.flir.com/security/pro...

  • Page 5: Table Of Contents

    Table of contents Important Safeguards ................1 General Precautions..............1 Installation................. 1 Service ..................3 Use..................4 Getting Started..................5 Top Panel....................6 Back Panel..................7 Basic Setup ..................8 Step 1: Connect the Network Cameras ..........8 Step 2: Connect the Mouse............8 Step 3: Connect the Ethernet Cable ..........8 Step 4: Connect the Monitor............
  • Page 6 Table of contents 11.2 Backing up Video..............37 11.3 Using Video Clip Backup ............38 11.4 Viewing Backup Files..............39 11.4.1 Viewing Backup Files on PC ..........39 11.4.2 Viewing Backup Files on Mac ........... 42 Managing Passwords and User Accounts..........45 12.1 Changing Passwords..............
  • Page 7 Step 2 of 3: Obtain the system’s Device ID........97 14.4 Step 3 of 3: Connect to the System Over the Internet ......97 Using FLIR Cloud™ Client for PC or Mac ..........102 15.1 Home Page ................102 15.2 Live View ................
  • Page 8 Table of contents 16.1.4 Controlling PTZ Cameras..........140 16.1.5 Viewing Snapshots and Videos with Local Files ....141 16.1.6 Using Playback Mode on iPhone / iPad ......142 16.1.7 Enabling Push Notifications ..........143 16.1.8 Using the Event List ............147 16.1.9 Using Favorites ............
  • Page 9 Table of contents 21.3 Formatting Hard Drives ............201 Troubleshooting ................203 Technical Specifications..............205 23.1 System ................. 205 23.2 Inputs/Outputs ............... 205 23.3 Display ................. 205 23.4 Recording ................205 23.5 Playback and Backup .............. 206 23.6 Storage & Archive ..............206 23.7 Connectivity................

  • Page 11: Important Safeguards

    Important Safeguards In addition to the careful attention devoted to quality standards in the manufacturing proc- ess of your product, safety is a major factor in the design of every instrument. However, safety is your responsibility too. This sheet lists important information that will help to en- sure your enjoyment and proper use of the product and accessory equipment.
  • Page 12 Important Safeguards 4. Polarization: Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety.

  • Page 13: Service

    Important Safeguards 12. Water and Moisture: Do not use this product near water — for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement, near a swimming pool and the like. 13. Heat: The product should be situated away from heat sources such as radiators, heat registers, stoves, or other products (including amplifiers) that produce heat.

  • Page 14: Use

    Important Safeguards 1.4 Use 1. Cleaning: Unplug the product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. 2. Product and Cart Combination: When product is installed on a cart, product and cart combination should be moved with care.

  • Page 15: Getting Started

    Getting Started Your security NVR package includes the following components: NVR (Network Video Recorder) Power Adapter USB Mouse HDMI Cable Ethernet Cable Quick Start Guides Hard drive size, number of channels, and camera configuration may vary by model. Please refer to your package for specific details. Check your package to confirm that you have re- ceived the complete system, including all components shown above.

  • Page 16: Top Panel

    Top Panel LED Indicators: 1. Hard Drive: Glows to indicate hard drive is in normal state. Turns off when there is a hard drive error. 2. Power: Glows to indicate the system is on. 3. Network: Glows when network is in normal state. Turns off for network error. #LX400094;...

  • Page 17: Back Panel

    Back Panel 1. Power: Connect the included power adapter. 2. PoE Ports: Connect FLIR network cameras. Integrated PoE (Power Over Ethernet) ports provide power to cameras and video connection to NVR. 3. LAN: Connect a CAT5 RJ45 Ethernet cable to a router or switch on your network for lo- cal and remote connectivity.

  • Page 18: Basic Setup

    Basic Setup 5.1 Step 1: Connect the Network Cameras • Connect network cameras to the PoE Ports on the rear panel of the NVR using Cat5e or higher grade Ethernet cable. The cameras will appear on the NVR without any addi- tional configuration when the system starts up.

  • Page 19: Step 5: Connect To Power

    Basic Setup 1. VGA cable (not included) — supports up to 1080p output. 2. HDMI cable (included) — supports up to 4K output. 5.5 Step 5: Connect to Power Connect the included power adapter to the NVR and connect the other end to a wall sock- et or surge protector.

  • Page 20: Step 8: Verify Camera Image

    Basic Setup 3. Click OK. Wait for the firmware update to complete. The system will restart once the firmware has been upgraded. WARNING DO NOT POWER OFF THE NVR OR DISCONNECT THE POWER ADAPTER DURING FIRM- WARE INSTALLATION 5.8 Step 8: Verify Camera Image •...

  • Page 21: Default System Password & Port Numbers

    • Port 35000 (Client port) 5.12 Connect to Your NVR Over the Internet This system features FLIR Cloud Services. This is a cloud service that allows you to con- nect with your system over the Internet via a secure handshake with FLIR servers. This means you can easily connect to your system without requiring any port forwarding or oth- er network configuration.

  • Page 22: Connecting Cameras To The Local Area Network (Lan)

    Basic Setup 5.13 Connecting Cameras to the Local Area Network (LAN) For flexibility, you may also connect network cameras to the same Local Area Network (LAN) as the NVR. This is accomplished by connecting the cameras to the same router as the NVR.
  • Page 23 Basic Setup Step 1 of 2 — Option B: Connecting Cameras to Your Local Network Using a Router (Power Adapters Required) 1. Connect each camera to a compatible power adapter. 2. Connect the camera to your router using a CAT5e or higher Ethernet cable. Step 2 of 2: Add Cameras to your NVR: 1.
  • Page 24 Basic Setup 4. Check the camera (s) you would like to add. 5. Click Add. The status indicator turns green to show the camera is successfully connected. NOTE If the status indicator is red, click . Update the camera user name, password, ports, and manu- facturer as needed.

  • Page 25: Mouse Control

    Mouse Control The NVR is designed for mouse navigation. Connect the included mouse to one of the USB ports on the NVR. To use the USB mouse: 1. Left Button: • During split-screen display mode, click an individual channel to view it in full-screen. Click again to return to the split-screen display mode.

  • Page 26: Using The Nvr On-Screen Display

    Using the NVR On-Screen Display Use the system’s graphical on-screen display to navigate menus and configure options and settings. 7.1 Using the Quick Menu The Quick Menu gives you quick access to the system’s key functions. To use the Quick Menu: •...

  • Page 27: Adjusting Camera Image Settings

    Using the NVR On-Screen Display 6. Sequence: Click to start or stop Sequence Mode, which cycles through connected cameras automatically during Live View. will appear to show that sequence mode is on. Click the icon to pause sequence mode on the channel that is currently shown (icon changes to ).
  • Page 28 You can also select the options: Clockwise 90° or Anticlockwise 90° (For selected cameras only). • Corridor Mode: Select FLIR network cameras support Corridor Mode. For more in- formation about enabling Corridor Mode, visit www.flir.com/security/pro and search for “Corridor Mode”.

  • Page 29: Configuration Profiles

    Using the NVR On-Screen Display determine whether to use color or black and white mode. Select Black&White for the camera to use black and white mode at all times. NOTE It is recommended to select Auto mode, as using Color mode may impact the camera’s perform- ance at night.

  • Page 30: Setting A Day And Night Schedule

    Using the NVR On-Screen Display 7.2.2 Setting a Day and Night Schedule You can schedule your camera to automatically switch between day and night mode. Fol- low the steps below: 1. During Live View, right-click on the channel you would like to configure and select Camera Setting.

  • Page 31: Using The Navigation Bar

    Using the NVR On-Screen Display 6. Click the Configuration dropdown again and select Switch By Period. 7. Choose the Sunrise Time and the Sunset Time (The sunrise time must be earlier than the sunset time.) 8. Click OK to save changes. 7.3 Using the Navigation Bar The Navigation Bar gives quick access to certain functions and menus.

  • Page 32: Using The Camera Tool Bar

    Using the NVR On-Screen Display 1. Main Menu: Opens the Main Menu for browsing. For details on Main Menu func- tions, see 13 Using the Main Menu, page 50 2. Collapse 3. Viewing Options: Select how many channels are shown on screen during Live View.

  • Page 33: Using Instant Playback

    Using the NVR On-Screen Display 2. Zoom 3. Realtime Backup 4. Snapshot 5. Audio Talk 6. Remote Device 7.4.1 Using Instant Playback Instant Playback is used to playback the last 5~60 minutes of video from the selected channel. You can also access Instant Playback in split-screen mode, while still viewing live video from the other channels.

  • Page 34: Using The Virtual Keyboard

    Using the NVR On-Screen Display 3. Click again to end Real-time Backup. The file is saved to your USB device. NOTE If the system prompts you to log in, you will need to click again to start Real-time Backup after logging in.
  • Page 35 Using the NVR On-Screen Display 3. Adjust the zoom and focus using the following options: • Use the sliders to adjust the Zoom or Focus settings for the camera. • Click the AutoFocus button to automatically focus the camera at the current zoom level.

  • Page 36: Setting The Time

    Setting The Time CAUTION It is highly recommended to set the correct date and time when first setting up your system. Inaccurate time stamps may render your footage unusable for court evidence. To set the date and time: 1. In Live View, right-click and click Main Menu. 2.
  • Page 37 Setting The Time 7. Click Apply to save changes. #LX400094; r.43927/43955; en-US...

  • Page 38: Recording

    Recording By default, the system is set to immediately record video from all connected cameras in both continuous recording and motion recording modes. When a camera is recording video, the type of recording is indicated by icons in the bot- tom-left corner of the camera image.
  • Page 39 Recording To configure the recording schedule, see 13.3.14 Configuring the Video Recording Sched- ule, page 80. To select between scheduled and manual recording: 1. During Live View, right-click and then select Manual Control > Record. 2. Under Main Stream, select how the system will record the Main Stream for each channel.

  • Page 40: Configuring Hard Drive Overwrite

    Recording 9.4 Configuring Hard Drive Overwrite By default, the hard drive in your unit is set to overwrite automatically, meaning that the system deletes the oldest footage when the hard drive is full to make way for new record- ings. This is recommended, as it makes sure that your system will continue to record with- out any input from you.

  • Page 41: Playback

    Playback You can view and back up recorded video on the NVR. To access playback, right-click dur- ing Live View to open the Quick Menu, then click Playback. 10.1 Using Playback Play back video recordings from a specific date and time. To use video playback: 1.

  • Page 42: Video Playback Controls

    Playback 10.2 Video Playback Controls 1. Video Playback Area: Click any channel to view in full screen. 2. Play / Pause 3. Stop 4. Play Backward 5. Previous / Next Frame 6. Slow Play: Click to slow playback by half-speed. Click repeatedly to play as slow as 1/ 4 of normal speed.

  • Page 43: Using Smart Search

    Playback 3. From the dropdown list located in the top-right corner of the display, select From IO Device . Click Browse to open the USB drive and manually select the video file. 4. Double click the video file you would like to open. 10.4 Using Smart Search Smart Search allows you to review events intelligently, with the ability to clearly see when there was activity in a specific part of the camera image.
  • Page 44 Playback 2. Click the Smart Search icon ( 3. Click and drag over areas of the camera image to set an active area for Smart Search. NOTE Repeat these steps for each channel that you want to use Smart Search. 4.

  • Page 45: Search & Backup

    Search & Backup You can back up video recordings and snapshots to a USB flash drive (not included) con- nected to the NVR. 11.1 Formatting the USB Flash Drive It is recommended to format your USB flash drive (not included) before using it with the system.
  • Page 46 Search & Backup 5. Click Format. 6. Select a format mode. 7. Click OK to confirm. #LX400094; r.43927/43955; en-US...

  • Page 47: Backing Up Video

    • File Format: Select DAV to save files in .dav format. You can playback .dav files us- ing the FLIR video player software from www.flir.com/security/pro. Or, select ASF for .asf format. You can playback .asf files in VLC Media Player (free download from www.videolan.org) on PC or Mac.

  • Page 48: Using Video Clip Backup

    Search & Backup 6. Check files you would like to backup, and then click Start. Wait for the backup to complete. NOTE HD video files saved on the system may take up a large amount of disk space. The size of video files selected and the amount of free space on your USB device is shown at the top of the screen.

  • Page 49: Viewing Backup Files

    Search & Backup 11.4 Viewing Backup Files To playback .dav backup video files, a FLIR Cloud™ Player is available for PC and Mac at www.flir.com/security/pro. 11.4.1 Viewing Backup Files on PC You need a video player to play back .dav backup video files. To find the video player visit www.flir.com/security/pro, search for the model number of your product, click on your...
  • Page 50 Search & Backup Video Player Controls 1. File List: Double-click to open a file. 2. Display Area: Select the split-screen mode. Double-click a video file to expand. Click the controls inside the display area to do the following: • : View information about the video file. •...
  • Page 51 Search & Backup 4. Playback controls: • : Playback files in sequence. • : Synchronize playback times. • : Play/pause playback. • : Stop playback. • : Previous frame. • : Next frame. • : Playback speed. • : Volume control. 5.

  • Page 52: Viewing Backup Files On Mac

    You need a video player to play back .dav backup video files. To find the video player visit www.flir.com/security/pro, search for the model number of your product, click on your product in the search results, and click on the Downloads tab.
  • Page 53 Search & Backup Video Player Controls 1. File List: Double-click to open a file. 2. Display Area: Select the split-screen mode. Double-click a video file to expand. Click the controls inside the display area to do the following: • : View information about the video file. •...
  • Page 54 Search & Backup 4. Playback controls: • : When a video file ends, this button lets you select if you want the video player to repeat the same file or play the next file. • : Play/pause playback. • : Stop playback. •...

  • Page 55: Managing Passwords And User Accounts

    Managing Passwords and User Accounts By default, the system user name is admin and the password is 000000. Passwords are enabled by default and are required to access the Main Menu or connect to the system us- ing a computer or mobile device. You will be prompted to create a new 6 character pass- word the first time you power up your system.

  • Page 56: Adding Users

    Managing Passwords and User Accounts 7. Click OK to save changes. 12.2 Adding Users You can allow multiple users to log in to the system. When adding different users, you can assign what menus they have access to. For example, you may want your friend to monitor your system while you are away, while not giving full access to your system.

  • Page 57: Modifying Users

    Managing Passwords and User Accounts 12.3 Modifying Users 1. In the Account menu, click next to the user account you would like to modify. 2. Update the user’s account details as needed, and then click OK to save changes. 12.4 Deleting Users 1.
  • Page 58 Managing Passwords and User Accounts 4. Click Add Group. #LX400094; r.43927/43955; en-US...

  • Page 59: Modifying Groups

    Managing Passwords and User Accounts 5. Configure the following: • Under Group Name, enter a name for the group. • Under Memo, enter an optional comment for this group. • Under the System tab, select the menus the group may access. •...

  • Page 60: Using The Main Menu

    Using the Main Menu To open the Main Menu: • Using the mouse: Right-click and click Main Menu. The system password is required to access the Main Menu. Enter the system user name (default: admin) and your se- cure password. 1.

  • Page 61: Viewing Camera Status

    Using the Main Menu Local Area Network (LAN), page 12 for instructions on connecting cameras to the NVR over the network. 13.1.2 Viewing Camera Status The Status menu allows you to view the connection status for all connected cameras. To view camera status: 1.

  • Page 62: Upgrading Camera Firmware

    You can update the firmware for select FLIR network camera models through the NVR. Firmware upgrades provide enhanced functionality for the cameras. NOTE Firmware upgrade via NVR is supported only on select FLIR network cameras. A list of cameras compati- ble with firmware upgrade via NVR is available at www.flir.com/security/pro.

  • Page 63: Recording

    Using the Main Menu 4. Right-click and select Main Menu. Click and select Remote Device > IPC Upgrade. 5. Click Select. Select the firmware file on the USB drive and click OK. 6. Check the cameras you would like to apply the upgrade to in the list and then click Start Upgrade.
  • Page 64 Using the Main Menu NOTE For select cameras, you can configure the live video stream to Display Stream. You can view display stream only in multiple channel (8 or more) live view. It is recommended to set the resolution to D1. To configure recording quality: 1.
  • Page 65 Using the Main Menu 4. Configure the following settings. Settings for the Main Stream are in the left column. Settings for the Sub Stream are in the right column. NOTE For select cameras, you can configure settings for display stream on the right column. •...

  • Page 66: Configuring Audio Recording

    Using the Main Menu 5. (Optional) Click the Copy button to copy recording settings to other channels. 6. Click OK to save changes. 13.1.7 Configuring Audio Recording The system supports audio recording. Audio-enabled cameras (not included) are required to use audio recording. The MIC IN port is reserved for two-way audio. To configure audio recording: 1.

  • Page 67: Creating Custom Channel Names

    Using the Main Menu To configure snapshot recording settings: 1. From the Main Menu, click and select Recording > Snapshot. 2. Under Snapshot, select the number of snapshots the NVR will take when the snap- shot button is pressed. 3. Configure the following settings for snapshots saved automatically from motion detec- tion or the snapshot schedule: •...

  • Page 68: System Information

    Using the Main Menu 2. Enter a custom name for each channel. 3. Click OK to save changes. 13.2 System Information View system information such as device model, hard drive information, connected users and more. 13.2.1 HDD Info The HDD Info sub-menu shows information related to the hard drives installed in the sys- tem, including capacity, status, and type.

  • Page 69: Record Info

    Using the Main Menu To access the HDD Info menu: • From the Main Menu, click and then click Info > HDD Info. 13.2.2 Record Info The Record Info menu shows the start and end times of recordings saved on the hard drive.

  • Page 70: Version

    Using the Main Menu To access the Record Info menu: • From the Main Menu, click and then select Info > Record Info. 13.2.3 Version The Version sub-menu allows you to view information about the current firmware installed on the system. #LX400094;...

  • Page 71: Event

    Using the Main Menu To access the Version menu: • From the Main Menu, click and then click Info > Version. 13.2.4 Event The Event menu shows you a display of system alarms. Activated alarms are highlighted in white. Additional info such as channels that are currently detecting motion is shown. #LX400094;...

  • Page 72: Online Users

    Using the Main Menu The following alarms are shown in the Event menu: • No HDD: No hard drive is detected. • Disk Error: Hard drive error detected. • Disk Full: Hard drive is full. • IP Conflict: More than one device on the network is using the same IP address. •...

  • Page 73: Load

    Using the Main Menu To access Online Users: • From the Main Menu, click and then select Network. 13.2.6 Load The Load menu shows you the network traffic your system is sending and receiving. #LX400094; r.43927/43955; en-US...

  • Page 74: Test

    Using the Main Menu To access Load: • From the Main Menu, click and then select Network > Load. 13.2.7 Test The Test menu allows you to test if your system can connect to other devices over the LAN or Internet. You can enter the IP address of a device and click Test to determine if your system can connect to it.

  • Page 75: Bps

    Using the Main Menu To access Test: • From the Main Menu, click and then select Network > Test. 13.2.8 BPS The BPS sub-menu shows the bitrates of connected cameras. The bitrate is the amount of data the camera is sending to the system. #LX400094;...

  • Page 76: Log

    Using the Main Menu To access BPS: • From the Main Menu, click and then select BPS. 13.2.9 Log The Log sub-menu allows you to search for system logs. #LX400094; r.43927/43955; en-US...

  • Page 77: Setting

    Using the Main Menu To search for system logs: 1. From the Main Menu, click and then select Log. 2. Under Type, select the log type to search for. 3. Under Start Time and End Time, select the start and end time for your search. 4.

  • Page 78: Configuring System Ports (Connection)

    13.3.3 Configuring System Ports (Connection) The Connection menu allows you to configure ports used by the system. Please note that port forwarding is not required to use FLIR Cloud™. If you are using DDNS connectivity, port forwarding is required for the HTTP Port (defaut: 80) and TCP (Client Port) (default: 35000).

  • Page 79: Configuring Ddns Settings

    2. Configure the ports as needed and click OK to save changes. NOTE Up to 3 devices may connect to the system at the same time when using FLIR Cloud™. 13.3.4 Configuring DDNS Settings FLIR DDNS is available as an optional connectivity option. Please see 19 DDNS Setup (Advanced), page 179 for details.

  • Page 80: Configuring Email Alerts

    Using the Main Menu 2. From the Main Menu, click and then select Network > DDNS. 3. Check Enable. 4. Under Domain Name, enter the Domain Name/URL Request you received in the email after registering for DDNS. 5. Under User ID, enter your DDNS User Name. 6.
  • Page 81 Using the Main Menu To configure Email Alerts: 1. From the Main Menu, click and then select Network > Email. 2. Check Enable to enable email notifications. #LX400094; r.43927/43955; en-US...

  • Page 82: Configuring Switch Settings (Advanced)

    Using the Main Menu 3. Configure the following: • Mail Select: Select FLIR to use the FLIR email server to send out notifications. This is the recommended setting. • SMTP Server: Enter the SMTP server address. • Port: Enter the port used by the SMTP server.

  • Page 83: Event

    Using the Main Menu 4. Configure the IP Address, Subnet Mask, and Default Gateway for the internal PoE switch. 5. Click OK. Click Save to save changes. The system will restart. 13.3.7 Event The Event menu allows you to configure settings for motion detection, video loss, and sys- tem warnings.
  • Page 84 Using the Main Menu 1. From the Main Menu, click and then click Event > Motion > Motion Detect. 2. Under Channel, select the channel you would like to configure. 3. Check Enable to enable motion detection on the selected channel. #LX400094;...
  • Page 85 Using the Main Menu 4. Click Set next to Region to configure which areas of the image will be enabled for mo- tion detection. The camera image appears with a red grid overlay on the entire image, letting you know that motion detection is active for the entire image. Click or click-and- drag to add/remove area from the red grid.

  • Page 86: Configuring Video Loss Settings

    Using the Main Menu 6. Check boxes to your preference: • Show Message: Check to have a message appear on the system when motion is detected. • Send Email: Check to receive an email notification when motion is detected. En- sure you have enabled email notifications (see 13.3.5 Configuring Email Alerts, page 70).

  • Page 87: Configuring Tampering Settings

    Using the Main Menu 4. Configure the following to customize settings for video loss events: • Period: Click Set to configure a schedule for video loss events. It is recommended to leave this on the default setting, so you can be alerted at any time one of your cameras loses video.

  • Page 88: Configuring Hard Drive Warnings

    Using the Main Menu 2. Under Channel, select the channel you would like to configure. 3. Check Enable to enable video tamper alarm for the selected channel. 4. Configure the following to customize settings for video tamper events: • Period: Click Set to configure a schedule when video tamper alarm will be acti- vated.

  • Page 89: Configuring Network Warnings

    Using the Main Menu To configure hard drive warnings: 1. From the Main Menu, click and then click Event > Warning > HDD. 2. Under Event Type, select the hard drive event you would like to configure. • No HDD: No hard drive detected. •...

  • Page 90: Storage

    Using the Main Menu To configure network warnings: 1. From the Main Menu, click and then click Event > Warning > Network. 2. Under Event Type, select the event type you would like to configure. • Net Disconnection: The system has lost connection to the network. •...

  • Page 91: Configuring Pre-Recording

    Using the Main Menu To configure the video recording schedule: 1. From the Main Menu, click and then click Storage > Schedule > Record. 2. Under Channel, select the channel you would like to configure or select All. 3. Configure the schedule as needed: •...

  • Page 92: Configuring The Snapshot Schedule

    Using the Main Menu To configure pre-recording: 1. From the Main Menu, click and then click Storage > Schedule > Record. 2. Under Channel, select the camera you would like to configure or select All. 3. Under PreRecord, select the duration for pre-recording. 4.

  • Page 93: Configuring Holidays

    Using the Main Menu 1. From the Main Menu, click and then click Storage > Schedule > Snapshot. 2. Under Channel, select the channel you would like to configure or select All. 3. Configure the schedule as needed: • Check Continuous or Motion to select the recording type you would like to configure.
  • Page 94 Using the Main Menu To configure holidays: 1. From the Main Menu, click and then click Setting > General > Holiday. 2. Click Add New Holidays. #LX400094; r.43927/43955; en-US...

  • Page 95: Formatting The Hard Drive

    Using the Main Menu 3. Configure the following: • Holiday Name: Enter a name for this holiday. • Repeat Mode: Select Once for the holiday to occur only this year or Always for the holiday to be repeated each year. •...

  • Page 96: Configuring Hard Drive Type

    Using the Main Menu 1. From the Main Menu, click and then click Storage > HDD Manager. 2. Select the hard dive you would like to format and then click Format. Click OK to confirm. 3. Click OK to save changes. The system will restart to complete the formatting process. 13.3.19 Configuring Hard Drive Type The system supports the following hard drive types: •...

  • Page 97: Configuring General System Settings

    Using the Main Menu 1. From the Main Menu, click and then click Storage > HDD Manager. 2. Click the hard drive you would like to configure. 3. Under Type, select Read/Write or Read only. 4. Click OK to save changes. The system will restart to complete this operation. 13.3.20 Configuring General System Settings You can use the General menu to configure miscellaneous system settings.

  • Page 98: Changing The Nvr's Output Resolution

    Using the Main Menu To configure general settings: 1. From the Main Menu, click and then click Setting > General > General. 2. Configure the following: • Device Name: Enter a name for your NVR. • Language: Set the language for the NVR’s on-screen display. •...
  • Page 99 Using the Main Menu NOTE Maximum supported output resolutions: • Up to 1080p resolution using a VGA cable (not included). • Up to 4K resolution using the included HDMI cable (4K monitor or TV required). To change the NVR’s output resolution: 1.

  • Page 100: Saving Your System Configuration To A Usb Flash Drive

    Using the Main Menu To configure other display settings: 1. From the Main Menu, click and then click Setting > Display > Display. 2. Configure the following: • Transparency: Adjust the menu transparency. • Time Display: Check to show the time on the live display. •...
  • Page 101 Using the Main Menu 2. From the Main Menu, click and then click Setting > Config Backup. 3. Under Device Model, select the USB device where you would like to save the configuration. 4. Click Export to save your current system configuration. To restore a saved system configuration: 1.

  • Page 102: Restoring Default Settings

    Using the Main Menu 2. From the Main Menu, click and then click Setting > Config Backup. 3. Under Device Model, select the USB device. 4. Click the folder with the configuration files you would like to restore. Configuration file folders are labeled “Config”...

  • Page 103: Upgrading Firmware From A Usb Flash Drive

    To upgrade firmware from a USB flash drive: 1. Download the firmware upgrade from www.flir.com/security/pro. 2. Extract the firmware file and copy the firmware to a blank USB flash drive. NOTE Do not have any folders on the USB flash drive—just the firmware file.

  • Page 104: Shutdown

    Using the Main Menu 4. Right-click and then click Main Menu. Click > Setting > Upgrade. 5. Click Upgrade. 6. Select the firmware file on the USB flash drive and click Start. WARNING DO NOT POWER OFF THE SYSTEM OR DISCONNECT THE POWER CABLE DURING FIRM- WARE UPGRADE.
  • Page 105 Using the Main Menu 4. Select one of the following: • Shutdown: Shuts down the NVR. You must enter the system user name (default: admin) and your secure password before the unit shuts down. • Logout: Logs out the account that is currently active. •...

  • Page 106: Connecting To Your System Over The Internet On Pc Or Mac

    Connecting to Your System Over the Internet on PC or Mac This system features connectivity using the exclusive FLIR Cloud™. This cloud-enabled service allows for Internet connectivity without requiring any network configuration. Up to 3 devices may connect to the system at the same time.

  • Page 107: Step 1 Of 3: Connect Your System To Your Router

    3. Reconnect the power adapter to power the system back on. 14.3 Step 2 of 3: Obtain the system’s Device ID The Device ID is a unique code that allows your system to handshake with FLIR Cloud™ servers for a secure connection over the Internet.
  • Page 108 Connecting to Your System Over the Internet on PC or Mac 2. Once installation is finished, double-click the FLIR Cloud™ Client icon ( ) from the desktop or Applications list. 3. Log into the Client Software using the Client Software user name (default: admin) and password (default: admin) and then click Login.
  • Page 109 Connecting to Your System Over the Internet on PC or Mac 5.1. Device Name: Choose a name for your system of your choice. 5.2. Device ID: Manually enter the Device ID printed on the label. 5.3. Client Port: Enter the Client Port (default: 35000). 5.4.
  • Page 110 Connecting to Your System Over the Internet on PC or Mac 6. Click Add. If this is the first time you are connecting, you will be prompted to change the system password. 7. Enter a new 6 character password and click OK. This password will be used to con- nect to your system from now on.
  • Page 111 Connecting to Your System Over the Internet on PC or Mac 9. Click and drag Default Group to the display window to open your cameras in live view. Congratulations! You can now connect over the Internet to view and playback video on your computer.

  • Page 112: Using Flir Cloud™ Client For Pc Or Mac

    Using FLIR Cloud™ Client for PC or Mac FLIR Cloud™ Client allows you to connect to multiple systems from a PC or Mac. 15.1 Home Page The Home Page allows you to access all the tabs within the software. Each tab allows you to access different features.

  • Page 113: Live View Controls

    Using FLIR Cloud™ Client for PC or Mac 2. Click and drag a DVR, NVR, group, or individual camera to open live video. To access individual cameras, you can click + to expand groups or systems. 15.2.1 Live View Controls...
  • Page 114 Using FLIR Cloud™ Client for PC or Mac 1. Live display: Double-click to expand the area. Right-click to access additional options. Hold the mouse over the display area to access the camera toolbar. Camera toolbar: 1.1. Streaming quality: Shows the bitrate and resolution for the stream, and shows if display is showing the Sub Stream or Main Stream.

  • Page 115: Opening Live View In Multiple Monitors

    Using FLIR Cloud™ Client for PC or Mac 7. View: Click View to access view menu. Then double-click on a view to open it in the display area. 8. Devices: Shows a list of groups, cameras, and systems connected to the client. Drag items to the display area to open live video.

  • Page 116: Controlling Ptz Cameras

    Using FLIR Cloud™ Client for PC or Mac 2. Click and drag the tab outside of the client window to create a new window. You can drag the window to one of the secondary monitors. Result 15.3 Controlling PTZ Cameras If you have PTZ cameras (not included), you can control them using the client.

  • Page 117: Ptz Presets

    Using FLIR Cloud™ Client for PC or Mac To control PTZ cameras: • Click the display area with the PTZ cameras and use the on-screen PTZ controls. PTZ controls: 1. Open menu: Click to open camera OSD menu controls. This feature may not be sup- ported for all camera models.

  • Page 118: Ptz Tours

    Using FLIR Cloud™ Client for PC or Mac 2. Click 3. Select the number of the preset you would like to add. 4. Move the camera to the desired position. 5. Click to save the current position as a preset.

  • Page 119: Ptz Pattern

    Using FLIR Cloud™ Client for PC or Mac 5. Use the chart to select which presets you would like to include in the tour and the order of presets. • Preset: Select the preset number. • Time(s): Enter the time in seconds the camera will remain on the selected preset.

  • Page 120: Ptz Scan

    Using FLIR Cloud™ Client for PC or Mac 3. Move the camera into the desired start position. 4. Click to start recording the pattern. 5. Move the camera to the desired end position. Then, click to stop recording the pattern.
  • Page 121 Using FLIR Cloud™ Client for PC or Mac To playback video: 1. Check the channels you would like to play back from in the Device List. 2. Under Type, check the file types you would like to search for. • All: All recordings.

  • Page 122: Playback Controls

    Using FLIR Cloud™ Client for PC or Mac 6. Click inside the play back bar to start playback. 15.5 Playback Controls #LX400094; r.43927/43955; en-US...

  • Page 123: Downloading Video To Your Computer Hard Drive

    It is recommended to download video of important events as soon as possible to en- sure they are not overwritten by new recordings. NOTE PC Users: You may need to run FLIR Cloud™ Client as an administrator to download files to your hard drive. To download video files: 1.

  • Page 124: Alarm

    • Mac Users: Browse to the folders listed in General>File. To get to the default location, open Applica- tions in Finder, right click on FLIR Cloud Client and select Show Package Contents. Then, navigate to the desired folder. 15.7 Alarm The Alarm menu allows you to view a list of alarms received by the client software.

  • Page 125: Log

    Using FLIR Cloud™ Client for PC or Mac NOTE You must set up alarms in the Alarm CFG menu before they will appear in this list. See 15.12 Alarm CFG, page 122 for more details. To access Alarms: • Click...
  • Page 126 Using FLIR Cloud™ Client for PC or Mac To view client logs: 1. Click Client Log to view logs for the client software. 2. Configure the following: • Start Time/End Time: Select the start and end times to search for logs.

  • Page 127: E-Map

    Using FLIR Cloud™ Client for PC or Mac 1. Click Device Log to view logs from connected systems. 2. Configure the following: • Start Time/End Time: Select the start and end times to search for logs. • Log Type: Select the type of logs to search for.
  • Page 128 Using FLIR Cloud™ Client for PC or Mac 2. Click Add Map. 3. Configure the following: • Name: Enter a name for your e-map of your choice. • Picture: Click File and then select a .png, .bmp, or .jpg image on your computer to use as the e-map.
  • Page 129 Using FLIR Cloud™ Client for PC or Mac 5. Click Edit to edit the e-map. 6. Click and drag cameras from the device list to place them on the map. To open cameras from the e-map: 1. Click View. #LX400094; r.43927/43955; en-US...

  • Page 130: Devices

    Using FLIR Cloud™ Client for PC or Mac 2. Double-click cameras on the map to open live video. 15.10 Devices The Devices menu is where you can manage systems connected to the client software. To access the Devices menu: • Click...

  • Page 131: Device Config

    Using FLIR Cloud™ Client for PC or Mac 1. Devices Found: Shows systems that are connected to the same network as the com- puter where the client is installed. Once you connect to the system, it moves to the bot- tom of the screen.

  • Page 132: Alarm Cfg

    Using FLIR Cloud™ Client for PC or Mac 15.12 Alarm CFG The Alarm CFG menu allows you to configure alarms for the client software. The client software will alert you by popping up live video and playing sound alerts. NOTE Alarm upload must be enabled on the system in order for it to send the alarm to the client software.
  • Page 133 Using FLIR Cloud™ Client for PC or Mac 3. In the Alarm sources menu, you set up the parameters that trigger the alarm. • Under Alarm Type, select the alarm type that will trigger an alarm. For example, you can select Motion Detect for the alarm to be triggered by motion.
  • Page 134 Using FLIR Cloud™ Client for PC or Mac 4. In the Alarm link menu, you set up the responses to alarms. Select the channels that will pop up or alarm out devices (not included; not all systems support alarm out devi- ces) that will be triggered by an alarm.
  • Page 135 Using FLIR Cloud™ Client for PC or Mac 6. In the Period window, configure times the alarm will be activated. 7. Click Confirm to save the alarm. To manage alarms: 1. Export: Export current list of alarms as an xml file.

  • Page 136: Tour & Task

    Using FLIR Cloud™ Client for PC or Mac 4. Add: Add new alarm. 5. Alarms. 6. On/off: Click to enable/disable alarm. 7. Delete: Click to delete alarm. 8. Edit: Click to edit alarm settings. 15.13 Tour & Task The Tour & Task menu is where you can set up custom views for the system. You can also set up tours, which sets the client to automatically cycle through views.

  • Page 137: Account

    Using FLIR Cloud™ Client for PC or Mac 5. Select the split-screen mode you would like to use for the view and then click and drag channels to the empty grid areas to select channels to be shown in the view.
  • Page 138 Using FLIR Cloud™ Client for PC or Mac To create a user account: 1. Click Add. #LX400094; r.43927/43955; en-US...

  • Page 139: Managing Roles

    Using FLIR Cloud™ Client for PC or Mac 2. Configure the following settings for the user account: • User Name: Enter a user name for the account. • Role: Select the role for the user account. By default, the user account gains all the permissions of the role selected, but you can deactivate permissions as needed.
  • Page 140 Using FLIR Cloud™ Client for PC or Mac To create a role: 1. Click the Role tab. 2. Click Add. #LX400094; r.43927/43955; en-US...

  • Page 141: General

    Using FLIR Cloud™ Client for PC or Mac 3. Configure the following settings for the role: • Role Name: Enter a name for the role. • Remarks (Optional): Enter a text description of the role. • Role Rights: Check the permissions that will apply to user accounts assigned this role.

  • Page 142: File

    Using FLIR Cloud™ Client for PC or Mac The Basic menu contains the following settings: • Log Saved Time: Select the number of days you would like the client to save log entries. • Instant Playback Time: Select the number of minutes the system will go back when you start an instant playback.

  • Page 143: Alarm Prompt

    Using FLIR Cloud™ Client for PC or Mac The File menu contains the following options: • Snapshot Path: Click Browse to select the default folder to save snapshots. • Record Path: Click Browse to select the default folder to save video recordings.

  • Page 144: Version

    To find the latest version of the client software, visit www.flir.com/security/pro, search for the model number of your prod- uct, click on your product in the search results, and click on the Downloads tab.
  • Page 145 Using FLIR Cloud™ Client for PC or Mac #LX400094; r.43927/43955; en-US...

  • Page 146: Connecting To Your System Using Smartphone Or Tablet Apps

    16.1 iPhone / iPad FLIR Cloud™ is an iPhone / iPad app that allows you to remotely view your system. 16.1.1 Prerequisites • Connect your system to your router using an Ethernet cable (included).
  • Page 147 Connecting to your System Using Smartphone or Tablet Apps 5.1. Tap Scan QR Code and line up the QR code on the top of your system using the camera on your mobile device. Under Device ID, manually enter the Device ID printed on the label. 5.2.

  • Page 148: Live View Interface

    • If you have reset the default system password through your recorder, enter your secure password. (Or) • If you are accessing your system for the first time using the FLIR Cloud™ app: 5.5.1. Enter the default system password (000000). You will be prompted to change the default system password.
  • Page 149 Connecting to your System Using Smartphone or Tablet Apps Live View Overview 1. Menu: Tap for Menu options. 2. Display Area: Double-tap to open a channel in full screen. Swipe left or right to select a different page of channels. 3.

  • Page 150: Controlling Ptz Cameras

    Connecting to your System Using Smartphone or Tablet Apps 5. Snapshot: Tap to take a snapshot from the currently selected channel. 6. Control Bar: Contains the following options. Swipe left or right to access more options. 1. Quick Playback: Tap to start/stop quick playback. 2.

  • Page 151: Viewing Snapshots And Videos With Local Files

    Connecting to your System Using Smartphone or Tablet Apps PTZ Controls 1. Live Display: Swipe to move the camera. Pinch to zoom in/out. 2. Focus: Tap to show focus controls. 3. Zoom: Tap to show zoom controls. 4. Iris: Tap to show iris controls. 5.

  • Page 152: Using Playback Mode On Iphone / Ipad

    Connecting to your System Using Smartphone or Tablet Apps Local Files Overview 1. Menu: Return to Menu. 2. Files: Tap to open files. 3. File Type: Tap the options to select video files or snapshots. 4. Options: Tap to delete or export files to your device’s local storage. NOTE Exported snapshots and video files are saved to the Photos app.

  • Page 153: Enabling Push Notifications

    Connecting to your System Using Smartphone or Tablet Apps 4. Use the on-screen controls to control playback. Playback Controls 4.1. Display Area: Double-tap to open in full-screen. 4.2. Time Bar: Shows the length of the recording. Swipe left or right to select the time you wish to view.
  • Page 154 Connecting to your System Using Smartphone or Tablet Apps NOTE Your cameras must have motion detection activated to receive push notifications. To enable Push Notifications: 1. Tap to access the Menu, and then tap Push Config. #LX400094; r.43927/43955; en-US...
  • Page 155 Connecting to your System Using Smartphone or Tablet Apps 2. Tap the system you would like to configure. #LX400094; r.43927/43955; en-US...
  • Page 156 Connecting to your System Using Smartphone or Tablet Apps 3. Tap Motion Detect and then check each channel you would like to receive push notifi- cations from. #LX400094; r.43927/43955; en-US...

  • Page 157: Using The Event List

    Connecting to your System Using Smartphone or Tablet Apps 4. Tap to save changes. You will now receive a notification when one of the selected cameras detect motion. 16.1.8 Using the Event List The Event List menu shows a list of events that were sent to your device via push notifications.
  • Page 158 Connecting to your System Using Smartphone or Tablet Apps 2. Tap a group to configure an existing group. NOTE to create a new group and then enter a name for the new group. 3. To add cameras to the group, tap #LX400094;...
  • Page 159 Connecting to your System Using Smartphone or Tablet Apps 4. Select the cameras you would like to add to the group. Tap to save changes. #LX400094; r.43927/43955; en-US...

  • Page 160: Using The E-Map

    Connecting to your System Using Smartphone or Tablet Apps NOTE To delete cameras that have been added to the group, select the group in the group list. Then, swipe left and tap Delete. To open Favorites in Live View: 1. Tap to access the Menu, and then tap Live View.
  • Page 161 Connecting to your System Using Smartphone or Tablet Apps 2. Tap 3. Select a .jpg image on your mobile device. #LX400094; r.43927/43955; en-US...
  • Page 162 Connecting to your System Using Smartphone or Tablet Apps 4. Press and select a camera. Drag the camera on the screen to place it on the map. Repeat to add additional cameras. #LX400094; r.43927/43955; en-US...
  • Page 163 Connecting to your System Using Smartphone or Tablet Apps 5. Click . Choose a name for your E-Map and then tap OK. To open cameras from an E-Map: 1. Tap in Live View. 2. Select the E-Map in the Device List. #LX400094;...
  • Page 164 Connecting to your System Using Smartphone or Tablet Apps 3. Tap the camera or cameras to select and then tap Connect to open the cameras. #LX400094; r.43927/43955; en-US...

  • Page 165: Device Manager

    16.1.12 Adding Devices Using an IP or DDNS Address (Advanced) The app can connect directly to a device via the IP address or DDNS address as an op- tional advanced connectivity method or for systems that do not support FLIR Cloud™. Prerequisites: •...

  • Page 166: Android

    • If you have reset the default system password through your recorder, enter your secure password. (Or) • If you are accessing your system for the first time using the FLIR Cloud™ app: 2.6.1. Enter the default system password (000000). You will be prompted to change the default system password.

  • Page 167: Connecting To Your System On Android

    For the latest list of supported apps and devices, visit www.flir.com/security/pro. 16.2.2 Connecting to your System on Android 1. Download FLIR Cloud™ for free from the Google Play Store. 2. Tap on the FLIR Cloud™ icon ( ) to start the app.

  • Page 168: Live View Interface

    • If you have reset the default system password through your recorder, enter your secure password. (Or) • If you are accessing your system for the first time using the FLIR Cloud™ app: 5.5.1. Enter the default system password (000000). You will be prompted to change the default system password.

  • Page 169: Controlling Ptz Cameras

    Connecting to your System Using Smartphone or Tablet Apps 6.1. Quick Playback: Tap to start/stop quick playback. 6.2. PTZ Controls: Open/close PTZ controls. PTZ camera required (not included). 6.3. Video Quality: Open/close streaming quality panel. 6.4. Alarms: Not supported. 6.5. Audio: Audio enabled cameras required.

  • Page 170: Viewing Snapshots And Videos With Local Files

    Connecting to your System Using Smartphone or Tablet Apps 1. Live Display: Swipe to move the camera. Pinch to zoom in/out. 2. Focus: Tap to show focus controls. 3. Zoom: Tap to show zoom controls. 4. Iris: Tap to show iris controls. 5.
  • Page 171 Connecting to your System Using Smartphone or Tablet Apps NOTE You must enable Sub Stream Recording to use playback mode on mobile devices. For details on enabling Sub Stream Recording, see 9.3 Setting up Scheduled or Manual Recording, page 28. To use Playback Mode: 1.

  • Page 172: Enabling Push Notifications

    Connecting to your System Using Smartphone or Tablet Apps 16.2.7 Enabling Push Notifications You can have the app send push notifications to the notifications area on your device when one of your cameras detects motion. Once you have received a push notification, you can select it to open live video or a snapshot attachment from the camera that detected motion.
  • Page 173 Connecting to your System Using Smartphone or Tablet Apps 2. Tap the system you would like to configure. #LX400094; r.43927/43955; en-US...
  • Page 174 Connecting to your System Using Smartphone or Tablet Apps 3. Tap Motion Detect and then check each channel you would like to receive push notifi- cations from. 4. Under Push type, select Video to attach a video clip to each push notification. Or, se- lect Image to attach an image to each push notification.

  • Page 175: Using The Event List

    Connecting to your System Using Smartphone or Tablet Apps 5. Tap to save changes. You will now receive a notification when one of the selected cameras detect motion. 16.2.8 Using the Event List The Event List menu shows a list of events that were sent to your device via push notifications.
  • Page 176 Connecting to your System Using Smartphone or Tablet Apps 4. Select the cameras you would like to add to the group. Tap to save changes. NOTE To delete cameras that have been added to the group, select the group in the group list. Then, press and hold to delete cameras from the group.

  • Page 177: Using The E-Map

    Connecting to your System Using Smartphone or Tablet Apps To open Favorites in Live View: 1. Tap to access the Menu, and then tap Live View. 2. Tap , and then tap to open the group. 16.2.10 Using the E-Map E-Map allows you to place cameras over a still image.
  • Page 178 Connecting to your System Using Smartphone or Tablet Apps 2. Tap 3. Select a .jpg image on your mobile device. #LX400094; r.43927/43955; en-US...
  • Page 179 Connecting to your System Using Smartphone or Tablet Apps 4. Press and select a camera. Drag the camera on the screen to place it on the map. Repeat to add additional cameras. #LX400094; r.43927/43955; en-US...

  • Page 180: Device Manager

    Connecting to your System Using Smartphone or Tablet Apps 5. Click . Choose a name for your E-Map and then tap OK. To open cameras from an E-Map: 1. Tap in Live View. 2. Select the E-Map in the Device List. 3.

  • Page 181: Adding Devices Using An Ip Or Ddns Address (Advanced)

    16.2.12 Adding Devices Using an IP or DDNS Address (Advanced) The app can connect directly to a device via the IP address or DDNS address as an op- tional advanced connectivity method or for systems that do not support FLIR Cloud™. Prerequisites: •...
  • Page 182 • If you have reset the default system password through your recorder, enter your secure password. (Or) • If you are accessing your system for the first time using the FLIR Cloud™ app: 2.6.1. Enter the default system password (000000). You will be prompted to change the default system password.

  • Page 183: Remote Viewing On Internet Explorer

    Internet Explorer to ensure full functionality. 2. In the address bar, enter your system’s IP address or DDNS address followed by the HTTP Port (default: 80). For example, http://192.168.1.1:80 or http://tomsmith.myddns-flir.com:80. NOTE You MUST include http:// in order to access your system.

  • Page 184: Ie Live Display Overview

    Remote Viewing On Internet Explorer 7. Double click on cameras in the camera list to open them in live view. 17.1.1 IE Live Display Overview NOTE Some options are not available in WAN mode. 1. Cameras: Double-click cameras to open in live view. #LX400094;...

  • Page 185: Using Search Mode In Ie (Playback)

    Remote Viewing On Internet Explorer 2. Camera Controls: 2.1. Digital zoom: Click and drag to select the zoom area. 2.2. Manual record. 2.3. Snapshot. 2.4. Mute/unmute. 2.5. Close. NOTE Manual Recordings are saved to C:\RecordDownload. Snapshots are saved to C:\PictureDownload. You must select Run as Administrator when you open Internet Explorer to use these functions.
  • Page 186 Remote Viewing On Internet Explorer 2.1. Select the date you would like to playback. 2.2. Select the channel or channels you would like to playback from. The time bar will populate with times that have video available. 2.3. Click in side the time bar to start playback. #LX400094;...

  • Page 187: Rtsp Streaming (Advanced)

    The instructions in this section are using VLC Media Player. VLC Media Player is a free software provided www.videolan.org. FLIR cannot provide support for VLC Media Player or any other 3rd party software. Please contact the software vendor for technical support related to 3rd party software applications.
  • Page 188 RTSP Streaming (Advanced) 3. Enter the RTSP address in the following format: • rtsp://<username>:<password>@<IP address>:<port>/cam/realmonitor?channel= <channelNo>&subtype=<typeNo> • <username>: The user name of the system (default: admin). • <password>: The password for the system (default: 000000). • <IP address>: The IP address of the system. NOTE In order to view the RTSP stream over the Internet, you must port forward the RTSP port (default: 554) on your router to the system’s IP address.

  • Page 189: Ddns Setup (Advanced)

    DDNS Setup (Advanced) Free DDNS service is available as an optional connectivity method to connect to your sys- tem over the Internet. NOTE Except where noted, the instructions in this section are the same on PC or Mac. 19.1 Accessing your System within a Local Network (LAN) You can connect to your system through using the Client Software through the local area network (LAN).

  • Page 190: Step 2 Of 3: Obtain The System's Local Ip Address

    DDNS Setup (Advanced) 3. Reconnect the power adapter to power the system back on. 19.1.2 Step 2 of 3: Obtain the System’s Local IP Address 1. Right-click to open the Quick Menu and click Info. Enter the system user name (de- fault: admin) and password (default: 000000).
  • Page 191 DDNS Setup (Advanced) 1. Download and install the client software. To find the client software visit www.flir.com/security/pro, search for the model number of your product, click on your product in the search results, and click on the Downloads tab. • PC Users: Download and install the Client Software for PC .
  • Page 192 DDNS Setup (Advanced) 4. The client scans your LAN for connected systems. Check your system (a) and click Add (b). 5. Enter the password for your system (default: 000000) and click OK. 6. If this is the first time you are connecting, you will be prompted to change the system password.
  • Page 193 DDNS Setup (Advanced) 7. Enter a new 6 character password and click OK. This password will be used to con- nect to your system from now on. 8. Click then 9. Click and drag Default Group to the display window to open your cameras in live view. #LX400094;...

  • Page 194: Ddns Setup-Access Your System Remotely Over The Internet

    • Manually port forward the required ports on your router to your system’s IP address by following your router manufacturer’s instructions. For more information on port forward- ing, see the reference guides on www.flir.com/security/pro. NOTE If the above ports are not forwarded on your router, you will not be able to access your system remotely.

  • Page 195: Step 2 Of 4: Create A Ddns Account

    DDNS Setup (Advanced) 19.2.2 Step 2 of 4: Create a DDNS Account To setup your free FLIR DDNS account: 1. In your browser, go to http://ddns.myddns-flir.com and click Create Account. 2. Complete the Account Information fields with your personal information. Complete the Warranty Information with your purchase details (optional).

  • Page 196: Step 3 Of 4: Enable Ddns On The System

    DDNS Setup (Advanced) 3. Complete the System Information fields: • Product License: Select your product model from the Product License drop down menu (i.e. DNR210 Series). • <Product Code> - <MAC Address>: Enter the MAC address of your system. ◦ To find the MAC address, right-click to open the Quick Menu and click Info. •...

  • Page 197: Step 4 Of 4: Connect To The System's Ddns Address

    1. Download and install the client software on a remote computer. To find the client soft- ware visit www.flir.com/security/pro, search for the model number of your product, click on your product in the search results, and click on the Downloads tab.
  • Page 198 DDNS Setup (Advanced) 2. Once installation is finished, double-click the FLIR Cloud™ Client icon ( ) from the desktop. 3. Log into the Client Software using the Client Software user name (default: admin) and password (default: admin) and then click Login.
  • Page 199 IP/DDNS Address: Enter the Domain Name/URL Request you received in the email when you registered for DDNS followed by .myddns-flir.com. NOTE For example, if your Domain Name/URL Request is tomsmith, enter tomsmith.myddns-flir. 5.4. Client Port: Enter the Client Port (default: 35000).
  • Page 200 DDNS Setup (Advanced) 6. Click Add. If this is the first time you are connecting, you will be prompted to change the system password. 7. Enter a new 6 character password and click OK. This password will be used to con- nect to your system from now on.
  • Page 201 DDNS Setup (Advanced) 9. Click and drag Default Group to the display window to open your cameras in live view. Congratulations! You can now connect over the Internet to view and playback video on your computer. #LX400094; r.43927/43955; en-US...

  • Page 202: Connecting Ptz Cameras To The Nvr

    Connecting PTZ Cameras to the You can connect PTZ cameras (not included) to the system. You must use FLIR network PTZ cameras with the system. FLIR network PTZ cameras can accept PTZ commands di- rectly through the Ethernet cable. There is no need to run special wiring to use PTZ cameras.

  • Page 203: Presets

    Connecting PTZ Cameras to the NVR Advanced PTZ controls overview: 1. No.: Select the number of the action you want to perform. 2. Not supported. 3. PTZ camera menu: Click to open the camera’s OSD menu. This may not be sup- ported on all camera models.

  • Page 204: Tours

    Connecting PTZ Cameras to the NVR 2. Click the Preset tab. 3. Enter the number of the preset you want to create under Preset. 4. Move the camera to the desired position and click Set. To go to a preset: •...

  • Page 205: Pattern

    Connecting PTZ Cameras to the NVR 2. Click the Tour tab. 3. Under Patrol No., select the tour you would like to configure. 4. Under Preset, select a preset you would like to add to the tour. 5. Click Add Preset. 6.

  • Page 206: Auto Scan

    Connecting PTZ Cameras to the NVR 2. Click the Pattern tab. 3. Under Pattern, enter the pattern you would like to configure. 4. Move the camera into the desired start position and click Begin. 5. Move the camera into the desired end position and click End. To run a pattern: •...
  • Page 207 Connecting PTZ Cameras to the NVR 2. Click the Border tab. 3. Move the camera into the desired left position and click Left. 4. Move the camera into the desired right position and click Right. To run an auto scan: •...

  • Page 208: Hard Drive Installation

    Hard Drive Installation The system comes with a pre-installed SATA hard drive. You can replace the hard drive with one up to a maximum size of 8TB. NOTE NVR images in this section are used for illustration only. 21.1 Removing the Hard Drive WARNING Make sure that the power cable has been disconnected from the NVR before removing / installing the hard drive.

  • Page 209: Installing A Hard Drive

    Hard Drive Installation 4. Carefully turn the NVR over and remove the cover. The easiest way to do this is to pull up on the edge that hangs over the rear panel of the unit. 5. Disconnect the power and data cables from the hard drive. 6.
  • Page 210 Hard Drive Installation To install the hard drive: 1. Insert hard drive screws (4x) on the hard drive and tighten them half way. 2. Power off the system, and unplug all cabling from the system. 3. Turn the NVR over and remove the cover screws (4x). 4.

  • Page 211: Formatting Hard Drives

    Hard Drive Installation 5. Place the hard drive over the screw slots on the bottom of the NVR and then slide the hard drive into place. The SATA connectors on the hard drive should face the front of the unit. 6.
  • Page 212 Hard Drive Installation 1. From the Main Menu, click and then click Storage > HDD Manager. 2. Select the hard dive you would like to format and then click Format. Click OK to confirm. 3. Click OK to save changes. The system will restart to complete the formatting process. CAUTION Formatting the hard drive deletes all saved files.

  • Page 213: Troubleshooting

    Troubleshooting When a malfunction occurs, it may not be serious and can be corrected easily. The follow- ing describes the most common problems and solutions. Please refer to the following be- fore calling FLIR Technical Support: Error Possible Causes Solutions Cable from power adapter is •...
  • Page 214 Troubleshooting Error Possible Causes Solutions Camera cables are loose or have • There is no picture on se- • Check the camera video ca- become disconnected. lected channels / camera ble and connections. picture is not being displayed. • Disconnect and reconnect the cable at the system and at the camera.

  • Page 215: Technical Specifications

    USB Port 2 at the back Alarm IN / OUT Video Output Resolution 4K (3840×2160), 4MP, 1080p (1920×1080), 1280×1024, 1280×720, 1024×768 FLIR Network PTZ cameras only PTZ Control 23.3 Display Display Split 4 ch: 1/4 8 ch: 1/4/8/9 Live Display Speed...

  • Page 216: Playback And Backup

    Client Software (PC/Mac) Email Notification Text with snapshot Instant Smart Phone & Tablet Support iPad®, iPhone®, Android™ DDNS Free FLIR DDNS System Configuration Full setup configuration over network Ports Programmable by user Network Protocol HTTP, IPv4/IPv6, TCP/IP, UPNP, RTSP, UDP, SMTP,...
  • Page 217 14° ~ 131°F / –10° ~ 55°C Humidity 10 ~ 90% NC As our products are subject to continuous improvement, FLIR Systems, Inc. and its sub- sidiaries reserve the right to modify product design, specifications, and prices without no- tice and without incurring any obligation. E&OE...

  • Page 218: Notices

    Notices This equipment has been certified and found to comply with the limits regulated by FCC, EMC, and LVD. Therefore, it is designated to provide reasonable protection against inter- ference and will not cause interference with other appliance usage. However, it is imperative that the user follows the guidelines in this manual to avoid im- proper usage which may result in damage to the unit, electrical shock and fire hazard injury.
  • Page 220 © 2017, FLIR Systems, Inc. All rights reserved worldwide. Names and marks appearing herein are either registered trademarks or trademarks of FLIR Systems and/or its subsidiaries. All other trademarks, trade names or company names referenced herein are used for identification only and are the property of their respective owners.

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