FLIR DNR200V Series Instruction Manual
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FLIR DNR200V Series Instruction Manual

FLIR DNR200V Series Instruction Manual

Network video surveillance recorder 4/8 1080p view & record cms mobile apps hdmi h.264
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DNR200V Series
Network Video Surveillance Recorder
4/8
1080P View & Record CMS Mobile Apps HDMI H.264
Instruction Manual
English Version 2.0
www.digimerge.com
www.flir.com/security
Copyright © 2013 Digimerge Technologies Inc., a FLIR Company

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  • Page 1 DNR200V Series Network Video Surveillance Recorder 1080P View & Record CMS Mobile Apps HDMI H.264 Instruction Manual English Version 2.0 www.digimerge.com www.flir.com/security Copyright © 2013 Digimerge Technologies Inc., a FLIR Company...
  • Page 2 Thank you for purchasing this product. FLIR / Digimerge is committed to providing our customers with a high quality, reliable security solution. This manual refers to the following models: • DNR200V Series For more information on this product, firmware updates, and accessory products, please visit us at: www.digimerge.com...

  • Page 3: Important Safeguards

    Important Safeguards In addition to the careful attention devoted to quality standards in the manufacturing process of your video product, safety is a major factor in the design of every instrument. However, safety is your responsibility too. This sheet lists important information that will help to assure your enjoyment and proper use of the video product and accessory equipment.

  • Page 4: General Precautions

    Service 13. Servicing - Do not attempt to service this video 19. Cleaning - Unplug the video product from the wall equipment yourself as opening or removing covers outlet before cleaning. Do not use liquid cleaners or may expose you to dangerous voltage or other aerosol cleaners.

  • Page 5: Fcc Class A Notice

    In order to improve the feature functions and quality of this product, the specifications are subject to change without notice from time to time. www.digimerge.com www.flir.com/security...
  • Page 6 • Mobile apps: iPhone, iPad, Android • HDMI / VGA simultaneous video output • Free DDNS service by FLIR with secure redundant servers • RS-485 supports Pelco D & P PTZ • Audio I/O: 1 in - 1 out, Alarm I/O •...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS Getting Started ..........1 Basic Setup .
  • Page 8 Installing FLIR SyncroIP NVR CMS ........
  • Page 9 FLIR SyncroIP NVR HD Interface ........
  • Page 10 FLIR SyncroIP NVR HD Interface ........

  • Page 11: Getting Started

    GETTING STARTED The system comes with the following components: POWER ADAPTER X2 NETWORK VIDEO RECORDER (1X FOR POE SWITCH / 1X FOR NVR) ETHERNET CABLE REMOTE CONTROL MOUSE QUICKSTART GUIDES & SOFTWARE CD HARD DRIVE SIZE, NUMBER OF CHANNELS, AND CAMERA CONFIGURATION MAY VARY BY MODEL.

  • Page 12: Basic Setup

    BASIC SETUP 1. Connect the Cameras a. Connect IP cameras to PoE (Power over Ethernet) ports. OR b. Connect IP cameras to the same LAN as the NVR. For details on connecting IP cameras over the Connect IP cameras to the system LAN, see “Device Search”...

  • Page 13: Front Panel

    FRONT PANEL 1. IR Receiver: IR receiver for the remote control. Keep the IR receiver clear from obstructions. 2. LED Indicators: • POWER ( ): Glows to indicate the system is on. • HDD ( ): Glows to indicate hard drive is in normal state. Turns off when there is a hard drive error.

  • Page 14: Rear Panel

    Rear Panel REAR PANEL 1. PoE Ports: Camera input ports for IP cameras. 2. DC 48V: Port for 48V DC power supply (included) for integrated PoE ports. 3. Power Switch 4. eSATA Port: Connect a self-powered external eSATA HDD (not included) to extend the storage capacity of the system or for data backup.

  • Page 15: Remote Control

    REMOTE CONTROL 1. Power: Press and hold to power off the system. Press to power on. 2. Playback Controls: • Pause/Play: In live view, press to enter playback mode. Press to play/pause playback. • Reverse: Press to reverse playback/pause playback. •...

  • Page 16: Mouse Control

    Mouse Control The mouse is the primary control device for the system. To connect a USB mouse: • Connect a USB mouse to the USB port on the front or rear panel. 1. Left-Button: • In live view, click to open the Navigation Bar. •...

  • Page 17: Using The System

    Using the System USING THE SYSTEM The default system password is 000000 Password By default, the login password is enabled. The default system password is 000000. On-Screen Display The system shows the following for all display views: 1. Display Area: •...

  • Page 18: Using The Quick Menu

    Using the System Using the Quick Menu The Quick menu gives you access to the system’s key functions. To access the Quick Menu, right-click the screen during live view. The Quick Menu has the following options: • View: Select a camera in full-screen or select a multi-channel display. •...

  • Page 19: Using The Navigation Bar

    Using the System OR  Use Color mode to select a preset color profile. Configure color settings for the first time period NOTE: Color settings will update once you save changes. NOTE: To configure the Customized1~4 profiles, click Customized. 3. Click OK to save changes. Using the Navigation Bar The Navigation Bar gives quick access to certain functions and menus.

  • Page 20: Using Quick Playback

    Using the System Using Quick Playback Quick Playback is used to playback the last 5~60 minutes of video from the selected channel. You can also access Quick Playback in split-screen mode, while still viewing live video from the other channels. To use Quick Playback: 1.

  • Page 21: Using The Virtual Keyboard

    Using the System Using the Virtual Keyboard The Virtual Keyboard is used to input text or numeric values in certain menus. Backspace Enter capital letters Confirm entry...

  • Page 22: Setting The Time

    Setting the Time SETTING THE TIME It is highly recommended to set the time on the system prior to doing any recording. To set the date and time: 1. In the main viewing mode, right-click and click Main Menu. Log into the system using the admin account (default User Name is admin and Password is 000000).

  • Page 23: Recording

    RECORDING By default, the system is set to immediately record at startup from connected cameras. This is called Continuous Recording. It is highly recommended to keep Continuous Recording on at all times. The system supports the following recording types: • Continuous Recording: By default, all camera channels are enabled with Continuous Recording.

  • Page 24: Search (Playback)

    Search (Playback) SEARCH (PLAYBACK) Search mode is used to navigate and playback recorded video files on the NVR. Playing Back Video from the Hard Drive 1. From live view, right-click and then click Search. If needed, log in using the admin account (default User Name is admin and default Password is 000000).

  • Page 25: Playback Controls

    Search (Playback) Playback Controls Select playback device Select the day to playback Select channels to playback Play Play backward Stop Previous Frame Next Frame Slow Speed up Select video clip start/end Save selected clip Select Scope of time bar Show/hide recording types Click inside the bar to select a playback time...

  • Page 26: Backup

    BACKUP Backup video files to external USB flash drive (not included) or self-powered USB external hard drive (not included). NOTE: An eSATA external hard drive (not included) may also be used for backup. For details, see “Configuring eSATA External Hard Drives” on page 33. Formatting the USB Device It is recommended to format your USB device before using it with the system.

  • Page 27: Using Video Clip Backup

    Backup 5. Click Backup. Check the USB device Check the USB device 6. Configure your search options: Select search criteria and then click Add • Type: Select the recording type you would like to search for or select All to search all recording types.

  • Page 28: Viewing Backup Files

    Backup 2. Start playing back video using the steps in “Playing Back Video from the Hard Drive” on page 14. 3. Click to mark the beginning of the video clip. Click again to mark the end of the video clip. 4.
  • Page 29 Backup 3. Use the Player controls to control playback or select other files for playback. Full-screen Shuffle/repeat Select playback time Previous Back one Stop/Stop Snapshot Fast Open files frame file recording Start Slow Next Forward one Play/pause recording file frame NOTE: To view or change where manual recordings or snapshots are saved, right click in the video area and select Parameter Setting.

  • Page 30: Using The Main Menu

    Using the Main Menu USING THE MAIN MENU To open the Main Menu: • Using the Remote Control: Press the Enter button twice. • Using the Mouse: Right-click and click Main Menu. NOTE: The system password may be required to access the Main Menu. By default the User Name is admin and the Password is 000000.

  • Page 31: Info

    Using the Main Menu Info The Info menu contains the following sub-menus showing system information. HDD Info The Log sub-menu allows you to search for system logs. To search for system logs: 1. Under Type, select the log type to search for.

  • Page 32: Online Users

    Using the Main Menu 2. Copy the firmware to a blank USB flash • Channel Status: Shows the IP address, drive. model number, and camera status. NOTE: Do not have any folders on the USB flash drive—just the firmware file. 3.

  • Page 33: Setting

    Using the Main Menu Setting • Device No.: Select the Remote control ID for the NVR. The Setting menu allows you to • Device ID: Enter a custom name for the configure general system, schedule, NVR. network, recording, display, and •...

  • Page 34: Recording

    Using the Main Menu Recording 7. (Optional) To copy settings to other channels, click Copy, select channels to apply settings to, and click OK. 8. Click OK to save changes. Schedule The Recording sub-menu allows you to configure image quality settings for the recording stream and sub-stream (used during remote connection).

  • Page 35: Configuring Pre-Recording And Mirror Recording

    Using the Main Menu Network channels you would like to copy to and click OK. 5. Click OK to save changes. Configuring Pre-Recording and Mirror Recording Pre-recording determines the amount of time the system will record before events. Mirroring allows the camera to record simultaneously to a secondary mirror hard drive and primary recording hard drive.

  • Page 36: Configuring Ntp

    2. Click Save. The system will restart to update the ports used. The DDNS Setup window allows you to enter your FLIR DDNS settings in the NVR. This step Configuring NTP is required for remote access. Prerequisites: • Create a DDNS account. For details, see “Appendix D: Setting Up DDNS Service”...

  • Page 37: Configuring Email Alerts

    The DDNS URL must include http:// , the name of your DDNS URL, followed by a colon, then the HTTP port of your NVR. 4. Check Email. Double-click Email. For example: http://tomsmith. myddns-flir.com Check Email and then HTTP Port DDNS URL double-click...

  • Page 38: Configuring Switch Settings

    Using the Main Menu • Receiver: Enter the email address that will 3. Configure the IP Address, Subnet Mask, receive alerts. and Gateway for the internal PoE switch. 4. Click OK. Click Save to save changes. The • Sender: Enter the sender’s email address. system will restart.

  • Page 39: Display

    Using the Main Menu to enable or disable areas for motion • Send Email: Check to enable email alerts. detection. Right-click when finished. You must configure email alerts before you will be able to receive them (see “Configuring Email Alerts” on page 27). •...

  • Page 40: Default

    Using the Main Menu • Image Enhance: Check for the NVR to system to factory default settings. digitally improve the video quality on the NOTE: Resetting to factory defaults does not live display. This setting does not affect reset user accounts or passwords. recordings.

  • Page 41: Device Search

    Using the Main Menu Device Search 5. If the Status indicator is green, the camera is connected and no further configuration The Device Search menu allows you to manage is required. Click OK to save changes. connections to your IP cameras. SyncroIP 6.

  • Page 42: Editing Cameras

    Using the Main Menu Advanced the NVR or is connected to the PoE Ports. You may attempt to manually connect IP cameras using Manual Add. Configure HDD, user accounts, and error functions. Configure auto-restart. Save/ To manually add a camera to the NVR: restore system configuration.

  • Page 43: Selecting Hard Drive Types

    Using the Main Menu 4. Click Apply. Click OK to confirm. Wait for To configure hard drive group settings: the hard drive to format. Hard drives 1. Click HDD Setting. become Read/Write hard drives by default 2. Under HDD Group select the group when formatted.

  • Page 44: Warning

    Using the Main Menu To configure eSATA hard drives: Backup to use the hard drive for data backup only. Click OK. 1. Connect an eSATA external hard drive to the eSATA port on the rear panel of the system. ATTENTION: This step will format the 2.

  • Page 45: Record

    Using the Main Menu 2. Check Enable to enable warnings for the for playback to remote devices. This saves selected Event Type. bandwidth during remote playback. 3. Configure the following actions that will be NOTE: Enabling Substream Recording is taken when errors occur: required to use playback mode on a •...

  • Page 46: Adding Accounts

    Using the Main Menu settings. By default, the following user groups Modifying Accounts are configured on the system: Admin accounts may modify the user name, password, and permissions of user accounts. • admin: Accounts in the admin group are User accounts may modify their own system administrators.

  • Page 47: Deleting Accounts

    Using the Main Menu 2. Under User, select the account you would group may not be given any permissions like to modify. that are not selected. 3. Under Old Password, enter the account’s Enter group previous password. name 4. Under New Password, enter the new password for the account.

  • Page 48: Config Backup

    Using the Main Menu To configure Auto Maintain settings: 4. Click Export. 1. Under Auto-Reboot System, select the day To import a saved system configuration: of the week you would like the system to 1. Insert a USB flash drive with a saved reboot on, select Everyday to reboot the system configuration into one of the USB system everyday, or select Never to...

  • Page 49: Shutdown

    Using the Main Menu Shutdown Use the Shutdown menu to shutdown, restart, or log out of the system. To access the Shutdown menu: 1. From live view, right-click and select Main Menu. Login if prompted. 2. Click Shutdown. 3. Select one of the following: •...

  • Page 50: Flir Syncroip Nvr Central Management Software

    FLIR SYNCROIP NVR CENTRAL MANAGEMENT SOFTWARE FLIR SyncroIP NVR CMS is a central management software that allows you to view and manage multiple DNR200 series NVRs. System Requirements Your system must meet or exceed the system requirements below: Description Requirement Core 2 Duo 3.0GHz...

  • Page 51: Installing Flir Syncroip Nvr Cms

    • NVR must have access to the Internet or Local Area Network (LAN). Installing FLIR SyncroIP NVR CMS Install FLIR SyncroIP NVR CMS from the CD included with your NVR or by downloading it from www.digimerge.com. It is recommended to visit www.digimerge.com...
  • Page 52 To add a NVR: 1. Click Config Manager>Device Manage. Click Config Manager Click Device Manage 2. Click Search Device. If a Windows Firewall alert appears, click Allow. 3. Check the NVR and click Add Management. Click Search Device Check the NVR Click Add Management 4.

  • Page 53: Adding A Nvr Using A Ddns Address

    FLIR SyncroIP NVR Central Management Software 7. Click + next to No Group. 8. Double-click the NVR. 9. Click-and-drag the NVR to the display area to view. Click Device List Click + Double-click the NVR Click-and-drag the NVR to the display area to view Adding a NVR using a DDNS address If you have NVR systems with DDNS set up, you can add them to the CMS.
  • Page 54 • User: Enter the NVR’s user name (default: admin). • Password: Enter the NVR’s password (default: 000000). Enter name of your choice Select NVR Select Domain name Enter Domain Name, followed by .myddns-flir.com tomsmith.myddns-flir.com Enter TCP Port (default: 35000). Enter User Name (default: admin). Enter Password (default: 000000).

  • Page 55: Cms Live Viewing Overview

    FLIR SyncroIP NVR Central Management Software 8. Click-and-drag the NVR to the display area to view. Click Device List Click + Double-click the NVR Click-and-drag the NVR to the display area to view CMS Live Viewing Overview 1. Camera Controls:...

  • Page 56: Using Alarm Rec (Event Search)

    FLIR SyncroIP NVR Central Management Software 2. Live View Toolbar: Select image Full-screen quality Display views Latency/ Fluency 3. CMS Quick Menus: Click to access key CMS and NVR functions, such as Playback, event search (Alarm Rec), E-Map, and software configuration (Config).

  • Page 57: Using Playback Mode

    3. Check Search. Select alarm type Check Search Select NVR and channel Enter start and end time Click Search 4. Under Device, select the NVR you would like to search. 5. Under Start Time and End Time, enter the start and end times for your search. 6.

  • Page 58: Playback Controls

    FLIR SyncroIP NVR Central Management Software 5. Check video files to select and click Play to open.  OR, click Download to download the video files to the local computer. OR, click To AVI to convert the video files to AVI and save to your local computer.

  • Page 59: Configuring Projects

    FLIR SyncroIP NVR Central Management Software 2. Click Monitor Task. Click Monitor Task 3. Click New. 4. Enter a Task Name of your choice. 5. Under Window, select the split-screen mode you would like to show in the task. 6. Under Monitor Item, configure the following: •...

  • Page 60: Running Tasks And Projects

    FLIR SyncroIP NVR Central Management Software 1. Click Config Manager>Scheme Task Config. 2. Click Monitor Project. Click Monitor Project 3. Click New. 4. Enter a Name for the project. You may not change the name after the project is created.

  • Page 61: Using E-Map

    • You may also select a task or project to run when you first launch the CMS. For details, see “Configuring CMS Options” on page 53. Using E-Map The E-Map feature allows you to visually map your cameras over a .jpg image. Configuring E-Map Use the steps below to select a .jpg image to use for the E-Map and place your cameras.

  • Page 62: Opening Cameras From E-Map

    7. Click Pic. Home Click and drag picture to the window Click Pic 8. Click-and-drag the picture to the window to use it for the E-Map. 9. Click Device to view a list of connected NVR’s. 10. Click + next to an NVR. To place cameras, drag cameras from the list to the map. Drag cameras to the map Click +...

  • Page 63: Configuring The Cms

    2. Click on a display area in the main CMS window, then double-click on the camera to open it. Click a display area Double-click on a camera to open Configuring the CMS You can configure settings for the CMS such as the admin password, recording directories, and start up settings through the Config menu.

  • Page 64: Changing The Cms Admin Password

    FLIR SyncroIP NVR Central Management Software • Auto Login FLIR SyncroIP NVR CMS: Check for the CMS to automatically log in the admin account when it is opened. • Hotkey Setup: Configure hotkeys for the CMS. Use the drop-down menu to select the command, and then click inside the box on the right and enter the hotkey.

  • Page 65: Adding User Accounts To The Cms

    FLIR SyncroIP NVR Central Management Software To change the CMS admin password: 1. When logged in as the admin account, click Config( )>Modify Password. 2. Under Old Password, enter the old password. 3. Under New Password and Confirm Password, enter the new password.

  • Page 66: Multi-Monitor Support

    Multi-Monitor Support The CMS supports up to 4 monitors on a single system. The recommended system specifications is listed below. If your system does not meet the requirements below, you may experience slow system performance. Minimum system recommendations to run the CMS on multiple monitors: •...
  • Page 67 2. Click Search to detect secondary monitors or Identify to display the monitor number assigned to each secondary monitor. Click to detect monitors Click to show monitor number on screen 3. Check monitors to open them when the CMS software opens or uncheck to disable. Check monitors to have them open when the CMS opens 4.

  • Page 68: Remote Viewing On Internet Explorer

    Internet Explorer to ensure full functionality. 2. In the address bar, enter your system’s IP address or DDNS address followed by the HTTP http://192.168.1.1:80 http://tomsmith.myddns-flir.com:80 Port (default: 80). For example, NOTE: You MUST include http:// in order to access your system.

  • Page 69: Ie Live Display Overview

    7. Click and drag cameras to the display window to view them live. IE Live Display Overview NOTE: Some options are not available in WAN mode. 1. Cameras: Click and drag to the display area to view. 2. Live View Controls: •...

  • Page 70: Using Search Mode In Ie (Playback)

    Remote Viewing on Internet Explorer • Local Play: Open recorded or back up video files (.dav) saved on the local computer. • Refresh: Click this button to refresh monitor channel name. 3. Camera Controls: Manual Record Digital Zoom Snapshot Close (Click-and-drag to select area) NOTE: Manual Recordings are saved to...

  • Page 71: Playback Controls

    5. Click a search result and then click Playback to open or Download to save the file to your computer hard drive. Configure search parameters Select channels for playback Click a file and then click Playback or Download Playback Controls Select playback time Fast Forward Stop...

  • Page 72: Mobile Connectivity

    Mobile Connectivity MOBILE CONNECTIVITY The DNR200 Series is compatible with iPhone, iPad and Android devices. iPhone FLIR SyncroIP NVR is an iPhone app that allows you to remotely view your NVR. System Requirements • iOS 4.3 or later. Prerequisites • Port 80 and 35000 (or your HTTP and Client Ports, if you have changed them) must be port forwarded to your router.
  • Page 73 • Name: Enter a name for your NVR of your choice. Enter a name for your NVR • Address: Enter your DDNS Enter the DDNS tomsmith.myddns-flir.com address (e.g. address tomsmith.myddns-flir.com Enter the Client Port • Port: Enter the Client Port (default: 35000).

  • Page 74: Flir Syncroip Nvr Interface

    Access Favorites Open image settings Viewing Videos with Local File If you have saved videos using FLIR SyncroIP NVR, you may open them with Local File. NOTE: You may open screenshots using the Photos app. To access Local File: • From the Main Menu, tap Local File.

  • Page 75: Using Playback Mode On Iphone

    Mobile Connectivity Using Playback Mode on iPhone You can access recorded video on your NVR using your iPhone. NOTE: You must enable Extra Stream Recording to use playback mode on mobile devices. For details on enabling Extra Stream Recording, see “Recording” on page 24. To use Playback Mode: 1.

  • Page 76: Enabling Push Notifications

    Mobile Connectivity 5. Use the on-screen controls to control playback. Double-tap to open in full-screen Next frame Fast Play/pause Slow Select next video file Select previous video file Enabling Push Notifications You can have the app send push notifications to the notifications area on your device when one of your cameras detects motion.

  • Page 77: Device Manager

    Mobile Connectivity 3. Tap Motion Detect and then check each channel you would like to receive push notifications from. Check channels to enble push notifications 4. Tap OK. A test notification will be sent to your device. After this, whenever the selected cameras detect motion, you will receive a notification.

  • Page 78: Ipad

    Mobile Connectivity iPad FLIR SyncroIP NVR HD is an iPad app that allows you to remotely view your NVR. System Requirements • iOS 4.3 or later. Prerequisites • Port 80 and 35000 (or your HTTP and Client Ports, if you have changed them) must be port forwarded on your router to your NVR’s IP address.
  • Page 79 Mobile Connectivity 6. Configure the following: Enter a name for your NVR tomsmith.myddns-flir.com Enter the DDNS address Enter the Client Port Enter the user name Enter the password Enter the number of channels • Name: Enter a name for your NVR of your choice.

  • Page 80: Flir Syncroip Nvr Hd Interface

    Mobile Connectivity FLIR SyncroIP NVR HD Interface You can use FLIR SyncroIP NVR HD in landscape or portrait mode. Double-tap to open in full screen Slide to select favorites Select different camera Disconnect all Snapshot Open menus Add current Change...

  • Page 81: Using Playback Mode On Ipad

    Mobile Connectivity Using Playback Mode on iPad You can access recorded video on your NVR using your iPad. NOTE: You must enable Substream Recording to use playback mode on mobile devices. For details on enabling Substream Recording, see “Recording” on page 24. To use Playback Mode: 1.

  • Page 82: Enabling Push Notifications

    Mobile Connectivity Enabling Push Notifications You can have the app send push notifications to the notifications area on your device when one of your cameras detects motion. Once you have received a push notification, you can select it to open live video from the camera that detected motion.

  • Page 83: Android Phones

    Android Phones FLIR SyncroIP NVR allows you to remotely view your NVR on Android smartphones. A separate app is available to remotely view your NVR on Android tablets, to make better use of the larger screen size. For details, see “Android Tablets” on page 79.
  • Page 84 • Name: Enter a name for your NVR of your choice. • Address: Enter your DDNS Enter a name for your NVR address (e.g. tomsmith.myddns-flir.com Enter the DDNS tomsmith.myddns-flir.com address • Port: Enter the Client Port Enter the Client Port (default: 35000).

  • Page 85: Flir Syncroip Nvr Interface

    Tap + and select a camera 11. Repeat to view additional cameras. FLIR SyncroIP NVR Interface You can use FLIR SyncroIP NVR in portrait and landscape mode. Return to Main Menu Double-tap to open a channel in full-screen...

  • Page 86: Viewing Snapshots And Videos With Local Files

    Mobile Connectivity Viewing Snapshots and Videos with Local Files If you have saved snapshots or videos using FLIR SyncroIP NVR, you may open them with Local Files. To access Local Files: • From the Main Menu, tap Local Files. Return to Main Menu...

  • Page 87: Enabling Push Notifications

    Mobile Connectivity 3. Tap + and select a channel to playback. Tap + and select a channel to playback 4. Select the date then the start and end times to playback. 5. Use the on-screen controls to control playback. Double-tap to open in full-screen Next frame Fast...
  • Page 88 Mobile Connectivity live video from the camera that detected motion. Push notification NOTE: Appearance of notifications may differ depending on the model of your device NOTE: Your cameras must have motion detection activated to receive push notifications. For details on enabling motion detection, see “Motion” on page 28. To enable Push Notifications: 1.

  • Page 89: Device Manager

    1. Swipe the NVR you would like to delete to the right. 2. Tap Delete. Tap OK to confirm. Tap Delete Android Tablets FLIR SyncroIP NVR HD is an app that allows you to remotely view your NVR on an Android tablet. System Requirements • Android 3.3 or later. Prerequisites •...

  • Page 90: Connecting To Your Nvr On An Android Tablet

    Mobile Connectivity Connecting to your NVR on an Android Tablet 1. Install FLIR SyncroIP NVR HD for free from the Google Play Store. 2. Tap on the FLIR SyncroIP NVR HD icon ( ) to start the app. 3. Tap then 4.

  • Page 91: Flir Syncroip Nvr Hd Interface

    In portrait mode, tap + on one of the display areas and select the camera you would like to open. Click + and then select a camera FLIR SyncroIP NVR HD Interface You can use FLIR SyncroIP NVR HD in landscape or portrait mode. Double-tap to open in full screen Slide to select favorites Select different camera...

  • Page 92: Using Playback Mode On Android Tablets

    Mobile Connectivity Using Playback Mode on Android Tablets You can access recorded video on your NVR using your Android tablet. NOTE: You must enable Substream Recording to use playback mode on mobile devices. For details on enabling Substream Recording, see “Recording” on page 24. To use Playback Mode: 1.

  • Page 93: Enabling Push Notifications

    Mobile Connectivity Enabling Push Notifications You can have the app send push notifications to the notifications area on your device when one of your cameras detects motion. Once you have received a push notification, you can select it to open live video from the camera that detected motion.

  • Page 94: Device Manager

    Mobile Connectivity 4. Tap MotionDetect then check each channel you would like to receive push notifications from. Check each channel you would like to receive push notifications from 5. Tap OK. A test notification will be sent to your device. After this, whenever the selected cameras detect motion, you will receive a notification.
  • Page 95 Mobile Connectivity 2. Tap . Tap OK to confirm. Tap to delete To modify an NVR: 1. Tap an NVR to select. 2. Tap the NVR again to open the edit screen. 3. Update the connection details as needed and then tap Save.

  • Page 96: Appendix A: System Specifications

    Appendix A: System Specifications APPENDIX A: SYSTEM SPECIFICATIONS System Main Processor Dual-core embedded processor Operating System Embedded LINUX Pentaplex Operation Simultaneous View, Record, Playback, Backup, and Remote Monitoring Inputs/Outputs IP Camera Input 4 channel / 8 channel Power over Ethernet 4 integrated PoE ports (PoE) Audio...

  • Page 97: Video Detection And Alarm

    Power Supply 1x 12V DC 5A (for NVR); 1x 48V DC 1A (for PoE) As our products are subject to continuous improvement, Digimerge Technologies Inc., a FLIR company, and its subsidiaries reserve the right to modify product design, specifications, and...

  • Page 98: Appendix B: Setting Up Remote Viewing

    (default: 80). To set up port forwarding, use the included Auto Port Forwarding Wizard software (see “Appendix C: Auto Port Forwarding Wizard” on page 91) or refer to your router manufacturer’s instructions. 5. Setup an account at http://ddns.myddns-flir.com. For details, see “Appendix D: Setting Up DDNS Service” on page 98.

  • Page 99: How Do I Find My Ip And Mac Addresses

    Appendix B: Setting up Remote Viewing How Do I Find My IP and MAC addresses? The IP and MAC address of your system are necessary for DDNS setup. DDNS allows you to view and control your system from a remote location. To find your IP and MAC address: •...
  • Page 100 Appendix B: Setting up Remote Viewing NETWORK EXAMPLE Router Router Internal IP External IP Internal IP 192.168.0.1 216.13.154.34 192.168.0.2 Internal IP 192.168.0.3 Internet Internal Network When a computer on the Internet needs to send data to your internal network, it sends this data to the external IP address of the Router.

  • Page 101: Appendix C: Auto Port Forwarding Wizard

    Appendix C: Auto Port Forwarding Wizard APPENDIX C: AUTO PORT FORWARDING WIZARD The Auto Port Forwarding Wizard is an exclusive software that easily automates router port forwarding. Before setting up a DDNS account, it is recommended to run the Auto Port Forwarding Wizard to port forward the required ports.

  • Page 102: Obtaining Your Router Model Number And Version

    Appendix C: Auto Port Forwarding Wizard 5. Click the Next button and then click Finish to complete the software installation. Finish button 6. Double-click the Auto Port Forwarding shortcut ( ) from your desktop to start the program. Obtaining Your Router Model Number and Version On most routers, the model and version number can be found underneath the router, printed on a sticker.

  • Page 103: Initial Startup: Select Language

    Appendix C: Auto Port Forwarding Wizard Initial Startup: Select Language 1. Click the Language drop-down menu and select a language (English, French, Spanish). Click the Start button to continue. Software update section Download Now button Start button A software update includes an updated list of routers compatible with the Auto Port forwarding Wizard.
  • Page 104 Appendix C: Auto Port Forwarding Wizard Search and Auto detect Router drop-down list button Enable Silent Mode Router IP Router user name & password 80 and Enter ports 35000 under Ports 35000 2. Under Router IP, click the Detect Router IP button ( •...

  • Page 105: Step 3: Update The Router Settings

    Appendix C: Auto Port Forwarding Wizard Step 3: Update the Router Settings 1. Click the Update Router button. • You will see your router window open. The Auto Port Forwarding Wizard automatically populates your router with the relevant information. This will take a few moments. Update Router button 2.

  • Page 106: Scenario A: Router/Modem Combination + Router

    Appendix C: Auto Port Forwarding Wizard • The "Possible 2nd Router" refers to the router immediate to the internet connection. This is the router that requires you to configure a DMZ host connection. Scenario A: Router/Modem Combination + Router • You may have a router/modem combination, with a second router in your network. Scenario B: Multiple Routers •...

  • Page 107: Example

    Appendix C: Auto Port Forwarding Wizard Configuring a DMZ host connection Example • Connect to "Router 1" on your network (referred DMZ stands for Demilitarized Zone. Enabling a DMZ to as "Possible 1st Router" in the Auto Port IP on your router enables one of the routers to pass information onto the second router.

  • Page 108: Appendix D: Setting Up Ddns Service

    APPENDIX D: SETTING UP DDNS SERVICE FLIR offers a free DDNS service for use with your NVR. A DDNS account allows you to set up a web site address that points back to your local network. The following outlines how to set up your free DDNS account.

  • Page 109: How Do I Enable Ddns On My System

    Appendix D: Setting Up DDNS Service How Do I Enable DDNS On My System? Once you have registered for free DDNS service, use the information in the confirmation email to configure DDNS settings on your system. To enable DDNS on your system: 1.

  • Page 110: Connecting To Your System Using Ddns

    Now that you have set up your system for DDNS, use the following address formats to connect: CMS Software or Mobile Apps tomsmith.myddns-flir.com DDNS address • For details on the CMS Software, see “FLIR SyncroIP NVR Central Management Software” on page 40. • For details on mobile apps, see “Mobile Connectivity” on page 62. Internet Explorer http:// http://tomsmith.myddns-flir.com:80...

  • Page 111: Appendix E: Remote Firmware Upgrade

    Appendix E: Remote Firmware Upgrade APPENDIX E: REMOTE FIRMWARE UPGRADE To perform a firmware upgrade over the LAN or Internet, a Config Tool is provided on the CD or www.digimerge.com. In an effort to continuously improve the functionality of our products, firmware upgrades are available as a free download on www.digimerge.com, as they are released.

  • Page 112: Installing A Firmware Upgrade Over The Internet

    Appendix E: Remote Firmware Upgrade 7. Click Upgrade. Wait for the upgrade to complete. Do not power off the system or disconnect the power cable during upgrade. The system will restart when the upgrade is complete. Check NVR’s Click Open and select firmware file Click Upgrade Installing a Firmware Upgrade Over the Internet Prerequisites:...
  • Page 113 Appendix E: Remote Firmware Upgrade 9. Click Upgrade. Wait for the upgrade to complete. Do not power off the system or disconnect the power cable during upgrade. The system will restart when the upgrade is complete. Click System Upgrade Click Open and select the firmware file Click Upgrade and select the firmware file...

  • Page 114: Appendix F: Hard Drive Installation

    Appendix F: Hard Drive Installation APPENDIX F: HARD DRIVE INSTALLATION The system comes with one or more pre-installed 3.5" SATA hard drives. You can install up to two hard drives up to a maximum size of 3TB each (for a maximum total storage of 6TB). Installing a Hard Drive Make sure that the system is OFF and ALL power adapters have been disconnected before removing/installing the hard drive.

  • Page 115: Removing The Hard Drive

    Appendix F: Hard Drive Installation 5. Place the hard drive compartment over the hard drive with the door facing away from the SATA connectors. Insert hard drive screws (x4) to secure the hard drive to the hard drive compartment. Door SATA connectors 6.
  • Page 116 Appendix F: Hard Drive Installation To remove the hard drive: 1. Power off the system, and unplug all cabling / wiring. 2. Pull up on the hard drive door latch to unlock the hard drive compartment. Hard drive door latch 3.

  • Page 117: Formatting The Hard Drive

    Appendix F: Hard Drive Installation Formatting the Hard Drive After installing a new hard drive, you must format it before the system can recognize it. all data This step ATTENTION: Formatting the HDD erases on the hard disk. cannot be undone .

  • Page 118: Troubleshooting

    Troubleshooting TROUBLESHOOTING When a malfunction occurs, it may not be serious and can be corrected easily. The following describes the most common problems and solutions. Please refer to the following before calling Digimerge Technical Support: Error Possible Causes Solutions • NVR is not receiving •...
  • Page 119 Troubleshooting • Hard drive is not • Hard drive cables are loose or • Remove the housing and check that hard drive detected by the not properly connected cables are firmly connected system • Hard drive has not been • For details, see “Formatting the Hard Drive” on initialized (formatted) by the page 107 system...

  • Page 120: Remote Connectivity Troubleshooting

    • Use the DDNS address to connect to the NVR the NVR using a local network using a mobile application (e.g. smartphone or tablet tomsmith.myddns-flir.com) • Router is blocking DDNS • Turn off WiFi connection and attempt to connect connection from internal network using 3G or mobile network...
  • Page 121 Need Help? Please make sure to visit our website www.digimerge.com to receive product updates and information. 3 Easy Ways To Contact Us Online: P ro d u c t s upp or t i s a v a i l a b l e 2 4 / 7 i n c l ud i n g p r od u c t in fo r m a ti on , u se r m a nu a l s , qu i c k s t a rt up g u i d e s an d FA Q’s w w w.d ig i m e rg e .c om By Email:...

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