FLIR DNR300 SERIES Instruction Manual
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FLIR DNR300 SERIES Instruction Manual

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  • Page 1 Instruction Manual DNR300 SERIES...
  • Page 3 Instruction Manual DNR300 SERIES #; r. 2.0/23094/23094; en-US...
  • Page 4 Thank you for purchasing this product. FLIR is committed to providing our customers with a high quality, reliable security solution. This manual refers to the following models: DNR300 Series For the latest online manual, downloads and product updates, and to learn about our complete line of accessory products, please visit our website at: www.flirsecurity.com/pro...

  • Page 5: Table Of Contents

    Important Safeguards ................1 General Precautions..............1 Installation................. 1 Service ..................3 Use..................3 DNR300 Series Features...............4 DNR300 Series Getting Started .............5 DNR300 Series Basic Setup ..............6 DNR300 Series Front Panel..............8 DNR300 Series Rear Panel..............9 Remote Control ................. 10 Mouse Control .................. 11 Using the System ................
  • Page 6 15.3.3 Step 3 of 4: Enable DDNS on the System ......66 15.3.4 Step 4 of 4: Connect to the System’s DDNS Address ..... 68 Using FLIR Cloud™ Client for PC or Mac ..........71 16.1 Home Page ................71 16.2...
  • Page 7 Table of contents 16.2.1 Live View Controls............72 16.2.2 Opening Live View in Multiple Monitors ....... 73 16.3 Controlling PTZ Cameras ............74 16.3.1 PTZ Presets..............75 16.3.2 PTZ Tours..............76 16.3.3 PTZ Pattern ..............77 16.3.4 PTZ Scan ..............78 16.3.5 PTZ Pan...............
  • Page 8 Installing a Hard Drive.............. 138 20.2 Removing the Hard Drive............139 20.3 Formatting Hard Drives ............140 Connecting An External Monitor (DNR300 Series) ....... 142 Connecting a PTZ Camera ..............143 22.1 Controlling a PTZ Camera (Local NVR) ........143 22.2 Advanced PTZ Controls ............

  • Page 9: Important Safeguards

    Important Safeguards In addition to the careful attention devoted to quality standards in the manufacturing proc- ess of your product, safety is a major factor in the design of every instrument. However, safety is your responsibility too. This sheet lists important information that will help to en- sure your enjoyment and proper use of the product and accessory equipment.
  • Page 10 Important Safeguards 5. Power Sources - This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supplied to your location, consult your video dealer or local power company. For products intended to operate from battery power, or other sources, refer to the operating instructions.

  • Page 11: Service

    Important Safeguards 17. Camera Installation - Cameras are not intended for submersion in water. Not all cam- eras can be installed outdoors. Check your camera environmental rating to confirm if they can be installed outdoors. When installing cameras outdoors, installation in a sheltered area is required.

  • Page 12: Dnr300 Series Features

    • Mobile apps: iPhone, iPad, Android. • HDMI / VGA / BNC simultaneous video output. • Free DDNS service by FLIR with secure redundant servers. • RS-485 supports Pelco D & P PTZ. • Audio I/O: 1 in - 1 out, Alarm I/O.

  • Page 13: Dnr300 Series Getting Started

    DNR300 Series Getting Started The system comes with the following components: Power adapter x 2 Network Video Recorder Remote control (1 x for PoE Switch, 1 x for NVR) Quick start guides & Software Mouse Ethernet cable Hard drive size, number of channels, and camera configuration may vary by model. Please refer to your package for specific content details.

  • Page 14: Dnr300 Series Basic Setup

    DNR300 Series Basic Setup 1. Connect the Cameras • Connect IP cameras to PoE (Power over Ethernet) Ports. • Connect IP cameras to the same LAN as the NVR. For details on connecting IP cameras over the LAN, see 14.3 Device Search, page 47.
  • Page 15 DNR300 Series Basic Setup 5. Connect the Power Adapters 5.1. Connect the DC 12V power supply to the DC 12V port on the rear panel of the system. Connect the power cable to an outlet, power strip, or surge protector.

  • Page 16: Dnr300 Series Front Panel

    DNR300 Series Front Panel 1. USB Port: Connect a USB mouse (included) or connect a USB flash drive (not in- cluded) for data backup or firmware upgrades. 2. IR: Not supported. 3. Channel Indicators: Glow when camera is connected to the corresponding channel.

  • Page 17: Dnr300 Series Rear Panel

    DNR300 Series Rear Panel 1. DC 48V: Port for 48V DC power supply (included) for integrated PoE ports. 2. PoE Ports: Camera input ports for IP cameras. 3. LAN: Connect an Ethernet cable to connect the system to a router or switch (not included).

  • Page 18: Remote Control

    Remote Control 1. Power: Press and hold to power off the system. Press to power on. 2. Playback Controls: • Pause/Play: In live view, press to enter playback mode. Press to play/pause playback. • Reverse: Press to reverse playback/pause playback. •...

  • Page 19: Mouse Control

    Mouse Control The mouse is the primary control device for the system. To connect a USB mouse: • Connect a USB mouse to the USB port on the front or rear panel. 1. Left-button: • In live view, click to open the Navigation Bar. Right-click to close the navigation bar. •...

  • Page 20: Using The System

    Using the System NOTE The default system user name is admin and password is 000000. 9.1 On-Screen Display The system shows the following for all display views: 1. Display Area: • Double-click on a channel to view in full-screen; double-click again to return to split screen.

  • Page 21: Adjusting Camera Image Settings

    Using the System The Quick Menu has the following options: • View: Select a camera in full-screen or select a multi-channel display. • Pan/Tilt/Zoom: Access controls for PTZ cameras (not included). • AutoFocus: If your camera has a mechanical focus lens, click to configure the zoom/fo- cus levels or activate auto focus.
  • Page 22 Using the System 2. Configure the following settings as needed: NOTE The settings listed below are only shown if they are supported on the selected camera. Some camera models do not support all settings. • Mirror: Select On to flip the image horizontally. •...

  • Page 23: Using The Navigation Bar

    Using the System NOTE It is recommended to select Auto mode, as using Color mode may impact the camera’s perform- ance at night. • Saturation: Adjust the vibrancy of colors in the image. • Brightness: Adjust the image brightness. • Contrast: Adjust the image contrast. •...

  • Page 24: Using Quick Playback

    Using the System 1. Quick Playback. 2. Digital Zoom. 3. Real-time backup. 4. Device Search. 5. Close. 9.5.1 Using Quick Playback Quick Playback is used to playback the last 5~60 minutes of video from the selected chan- nel. You can also access Quick Playback in split-screen mode, while still viewing live video from the other channels.

  • Page 25: Using The Virtual Keyboard

    Using the System 2. Move your mouse to the top of the channel display and click to start Real-time Backup. The icon changes to 3. Click again to end Real-time Backup. The file is saved to your USB device. NOTE If the system prompts you to log in, you will need to click again to start Real-time Backup after logging in.
  • Page 26 Using the System NOTE Hover the mouse over the sliders and use the mouse wheel to adjust by 1% at a time. • Click the AutoFocus button to automatically focus the camera at the current zoom level. • Click Reset to return the camera to the default zoom and focus levels. •...

  • Page 27: Setting The Time

    Setting The Time CAUTION It is highly recommended to set the time on the system prior to doing any recording. To set the date and time: 1. In the main viewing mode, right-click and click Main Menu. Log into the system using the admin account (default user name is admin and password is 000000).

  • Page 28: Recording

    Recording By default, the system is set to immediately record at startup from connected cameras. This is called Continuous Recording. It is highly recommended to keep Continuous Re- cording on at all times. The system supports the following recording types: •...

  • Page 29: Search (Playback)

    Search (Playback) Search mode is used to navigate and playback recorded video files on the NVR. 12.1 Playing Back Video from the Hard Drive 1. From live view, right-click and then click Search. If needed, log in using the admin ac- count (default user name is admin and default password is 000000).

  • Page 30: Playback Controls

    Search (Playback) 12.2 Playback Controls 1. Select playback device. 2. Calendar: Select the day to playback. 3. Channel select: Select channels to playback. 4. Video clip backup: Select video clip start and end times. 5. Backup video clip: Click to save selected clip. 6.

  • Page 31: Backup

    Backup Backup video files to external USB flash drive (not included) or self-powered USB external hard drive (not included). 13.1 Formatting the USB Device It is recommended to format your USB device before using it with the system. CAUTION Formatting the USB device will permanently erase all data. To format a USB device: 1.
  • Page 32 VLC Media Player is a free software available from www.videolan.org. VLC Media Player is not supported by FLIR. • Start Time/End Time: Select the start and end time for your search. 7. Click Add. A list of files that match your search criteria appears.

  • Page 33: Using Video Clip Backup

    Backup 8. Check files you would like to backup and then click Start. Wait for the backup to complete. NOTE HD video files saved on the system may take up a large amount of disk space. The size of video files selected and the amount of free space on your USB device is shown at the bottom of the screen.
  • Page 34 ASF under File Format). You can playback .asf backup video files in VLC Media Player (free download from www.videolan.org) on PC or Mac. VLC Media Player is not supported by FLIR. To view backup video files using the Player (PC only): 1. Insert the USB device into your computer. Open the USB device in Windows Explorer.
  • Page 35 Backup Video Player Controls 1. Select playback time. 2. Open files. 3. Play/pause. 4. Stop/Stop recording. 5. Start recording. 6. Previous file. 7. Slow. 8. Back one frame. 9. Forward one frame. 10. Fast. 11. Next file. 12. Snapshot. 13. Shuffle/repeat. 14.
  • Page 36 Backup NOTE To view or change where manual recordings or snapshots are saved, right click in the video area and se- lect Parameter Setting. #; r. 2.0/23094/23094; en-US...

  • Page 37: Using The Main Menu

    Using the Main Menu To open the Main Menu: • Using the Remote Control: Press the Enter button twice. • Using the Mouse: Right-click and click Main Menu. NOTE The system password may be required to access the Main Menu. By default the user name is admin and the password is 000000.

  • Page 38: Info

    Using the Main Menu 14.1 Info The Info menu contains the following sub-menus showing system information. 14.1.1 HDD Info The HDD Info sub-menu shows information related to the hard drives installed in the sys- tem, including capacity, status, and type. Click View recording time to see the start and end times of recordings saved on the hard drives.

  • Page 39: Version (Updating Firmware)

    Using the Main Menu To search for system logs: 1. Under Type, select the log type to search for. 2. Under Start Time and End Time, select the start and end time for your search. 3. Click Search. 4. (Optional) Click Backup to export logs to a USB flash drive connected to the system. 14.1.4 Version (Updating Firmware) The Version sub-menu allows you to view information about the current firmware.

  • Page 40: Online Users

    Using the Main Menu 14.1.5 Online Users The Online Users sub-menu shows a list of users connected to the system using remote devices. You may click Disconnect to disconnect a user for up to 18 hours or click Block to block a user from the system. 14.1.6 Remote Device Info The Remote Device Info sub-menu shows information about IP cameras connected to the system, it contains the following tabs:...

  • Page 41: Setting

    Using the Main Menu 14.2 Setting The Setting menu allows you to configure general system, schedule, network, recording, display, and motion settings. It also allows you to restore the system to factory defaults. 14.2.1 General The General sub-menu allows you to configure the time and general system settings. The General sub-menu contains the following options: •...

  • Page 42: Recording

    Using the Main Menu • Auto Logout: Enter the amount of time the system will wait before logging a user out when idle. • Snap Times: The number of snapshots (up to 5) the system will take each you click the snapshot button.

  • Page 43: Schedule

    Using the Main Menu 14.2.3 Schedule The Schedule sub-menu allows you to configure the recording schedule for continuous and motion recording. It also allows you to configure holiday and pre-recording settings. NOTE To use motion recording, motion detection must be enabled for the channel. For details, see 14.2.15 Mo- tion, page 41.

  • Page 44: Network

    Using the Main Menu 14.2.6 Network The Network sub-menu allows you to configure network settings. 14.2.7 Configuring DHCP or Fixed IP Address 1. From live view, right-click and select Main Menu. Login if prompted. 2. Click Setting>Network. 3. Check DHCP to use DHCP or un-check to use a static IP address. If you un-check DHCP, configure the following: •...

  • Page 45: Configuring Ntp

    7. Click OK to save your changes. 14.2.10 Configuring DDNS The DDNS Setup window allows you to enter your FLIR DDNS settings in the NVR. This step is required for remote access. Prerequisites: • Create a DDNS account. For details, “Appendix D: Setting Up DDNS Service” on page 98.

  • Page 46: Connecting To Your System

    The DDNS URL must include http:// , the name of your DDNS URL, followed by a colon, then the HTTP port of your NVR. For example: http://tomsmith.myddns-flir.com:80 NOTE If you change your HTTP port number (port 80) to a different port, you must enter your port number after the DDNS address 14.2.12 Configuring Email Alerts...
  • Page 47 Using the Main Menu 4. Check Email. Double-click Email. 5. Configure the following: • SMTP Server: Enter the SMTP server address. • Port: Enter the port used by the SMTP server. • Anonymous: Check if your server supports anonymous log ins. Otherwise, leave this unchecked.

  • Page 48: Configuring Switch Settings

    Using the Main Menu 14.2.13 Configuring Switch Settings You can configure the networking settings for the internal PoE switch. CAUTION Changing this information from the default values may disrupt the connection to the cameras. Make sure your IP cameras are using DHCP or IP addresses that are compatible with your selected settings. To configure switch settings: 1.

  • Page 49: Motion

    • Show Message: Check to enable an on-screen pop-up when the selected device is triggered. • Alarm Upload: Check to enable the system to upload alerts to FLIR Cloud™ Client. • Send Email: Check to enable email alerts. You must configure email alerts before you will be able to receive them (see 14.2.12 Configuring Email Alerts, page 38).
  • Page 50 Using the Main Menu 4. Click Setup next to Region to configure which areas of the image will be enabled for motion detection. A grid will appear over the camera’s live view. Motion Grid • Hover the mouse at the top of the screen to select which motion area you want. You can set up to 4 motion detection areas and customize the sensitivity and threshold for motion detection separately for each area between 0 (lowest) to 100 (highest).

  • Page 51: Display

    • Alarm Upload: Check to enable the system to upload alerts to FLIR Cloud™ Client. • Send Email: Check to enable email alerts. You must configure email alerts before you will be able to receive them (see 14.2.12 Configuring Email Alerts, page 38).
  • Page 52 Using the Main Menu 2. Configure the following settings, as needed: • Resolution: Select the correct resolution for your monitor. The system will reboot when you save changes. • Transparency: Select the menu transparency between 0 (lowest) and 100 (highest). •...

  • Page 53: Default

    Using the Main Menu 2. Configure the following settings, as needed: • Enable Sequence: Check to enable Sequence mode. When Sequence mode is activated, the system will cycle through enabled views and an icon ( ) is shown on screen. You can click to pause Sequence mode.
  • Page 54 Using the Main Menu To reset the system to factory default settings: 1. Check the menus you would like to reset to default settings. 2. Click OK. #; r. 2.0/23094/23094; en-US...

  • Page 55: Device Search

    Using the Main Menu 14.3 Device Search The Device Search menu allows you to manage connections to your IP cameras. SyncroIP cameras connected to the PoE (Power over Ethernet) Ports will automatically be detected by your NVR. Device Search also allows you to search for IP cameras connected to the LAN.

  • Page 56: Manual Add

    Using the Main Menu 6. If the Status indicator is red, click . Update the following information, as needed. • Manufacturer: Select the manufacturer of your IP camera. • User: Enter the camera’s user name. • Password: Enter the camera’s password. •...

  • Page 57: Editing Cameras

    Using the Main Menu To manually add a camera to the NVR: 1. Click Manual Add. Configure the following: • IP Address: Enter the IP address of your IP camera. • Manufacturer: Select the manufacturer of your IP camera. • User: Enter the camera’s user name. •...

  • Page 58: Advanced

    Using the Main Menu 14.4 Advanced Configure HDD, user accounts, and error functions. Configure auto-restart. Save/restore system configuration. Access Recording Menu. 14.4.1 HDD Management HDD Management allows you to format hard drives and manage hard drive settings. The top right corner shows hard drive status. •...

  • Page 59: Selecting Hard Drive Types

    Using the Main Menu 2. Configure the following: 2.1. Under HDD No., select the hard drive you would like to format. Information about the hard drive appears in the lower section of the menu. 2.2. Under Set to, select Format. 2.3.

  • Page 60: Warning

    Using the Main Menu 2. Under HDD Group select the group number you would like to assign to each hard drive. 3. Click OK. The system will restart. 4. Return to the HDD Manage menu (right-click>Main Menu>Advanced>HDD Manage). Click HDD Channel. 5.

  • Page 61: Configuring Alarm Output Devices

    Using the Main Menu To configure system error actions: 1. Under Event Type, select one of the following system errors to configure: No Disk, Disk Error, Disk No Space, Net Disconnection, IP Conflicted, or MAC Conflicted. 2. Check Enable to enable warnings for the selected Event Type. 3.

  • Page 62: Account

    Using the Main Menu NOTE Enabling Substream Recording is required to use playback mode on a smartphone or tablet. Sub- stream Recording will increase the amount of disk space required for recording. To configure manual recording: 1. Right-click in live view and select Record. Log in if prompted. Click Main Menu>Advanced>Record.

  • Page 63: Adding Accounts

    Using the Main Menu 14.4.9 Adding Accounts 1. Click Add User. 2. Configure the following: • User: Enter a user name for the account. • Memo (Optional): Enter comments for the account. • Password: Enter a password for the account. Repeat password under Confirm. NOTE User passwords must be 6 characters.

  • Page 64: Deleting Accounts

    Using the Main Menu 2. Click Modify User. 3. Under User, select the account you would like to modify. 4. Configure the account settings and permissions as necessary and then click Save. To modify an account password: 1. Click Modify Password. 2.

  • Page 65: Deleting Groups

    Using the Main Menu To add a group: 1. Click Add Group. 2. Under Name, enter a name for the group. 3. (Optional) under Memo, enter comments for the group. 4. Configure group permissions as needed. Note that any user accounts added to the group may not be given any permissions that are not selected.

  • Page 66: Auto Maintain

    Using the Main Menu 14.4.15 Auto Maintain The Auto-Maintain sub-menu allows you to configure your system to automatically reboot once a day or once a week. For system stability, it is recommended to enable auto- rebooting. The Auto-Maintain sub-menu also allows you to set the system to automatically delete files that are older than a specified number of days.

  • Page 67: Ipc Upgrade

    Using the Main Menu 2. Right-click and select Main Menu>Advanced>Config Backup. 3. Check the USB flash drive you would like to export to in the list. 4. Click Export. To import a saved system configuration: 1. Insert a USB flash drive with a saved system configuration into one of the USB ports on the system.

  • Page 68: Shutdown

    Using the Main Menu 14.6 Shutdown Use the Shutdown menu to shutdown, restart, or log out of the system. To access the Shutdown menu: 1. From live view, right-click and select Main Menu. Login if prompted. 2. Click Shutdown. 3. Select one of the following: •...

  • Page 69: Connecting To Your System Over The Internet On Pc Or Mac

    Connecting to Your System Over the Internet on PC or Mac This system features connectivity using the exclusive FLIR Cloud™. This cloud-enabled service allows you to view and manage multiple NVRs and IP cameras. NOTE • Except where noted, the PC and Mac instructions in this section are the same.

  • Page 70: Step 1 Of 3: Connect Your System To Your Router

    Connecting to Your System Over the Internet on PC or Mac 15.2.1 Step 1 of 3: Connect your System to Your Router 1. Power off your system by disconnecting the power adapter. 2. Connect an Ethernet cable (included) to the LAN port on the rear panel of the system. Connect the other end of the Ethernet cable to an empty LAN port (usually numbered 1~4) on your router.
  • Page 71 Connecting to Your System Over the Internet on PC or Mac 2. Once installation is finished, double-click the FLIR Cloud™ Client icon ( ) from the desktop or Applications list. 3. Log into the Client Software using the Client Software user name (default: admin) and password (default: admin) and then click Login.

  • Page 72: Ddns Setup-Access Your System Remotely Over The Internet

    Connecting to Your System Over the Internet on PC or Mac 7. Enter a new 6 character password and click OK. This password will be used to con- nect to your system from now on. 8. Click then 9. Click and drag Default Group to the display window to open your cameras in live view. Result 15.3 DDNS Setup—Access your System Remotely over the Internet Setting up DDNS connectivity allows you to view your system from any computer or com-...

  • Page 73: Step 1 Of 4: Port Forwarding

    If the above ports are not forwarded on your router, you will not be able to access your system remotely. 15.3.2 Step 2 of 4: Create a DDNS Account To setup your free FLIR DDNS account: 1. In your browser, go to http://ddns.myddns-flir.com...

  • Page 74: Step 3 Of 4: Enable Ddns On The System

    3. Complete the System Information fields: • Product License: Select your product model from the Product License drop down menu (i.e. DNR300 Series). • <Product Code> - <MAC Address>: Enter the MAC address of your system. • To find the MAC address, right-click to open the Quick Menu and click Info.
  • Page 75 Connecting to Your System Over the Internet on PC or Mac 3. Click Network Setting. 4. Check DDNS. 5. Double-click DDNS. 6. Configure the following: 6.1. Ensure Enable is checked. The checkbox will be white when DDNS is enabled. #; r. 2.0/23094/23094; en-US...

  • Page 76: Step 4 Of 4: Connect To The System's Ddns Address

    • Mac Users: Download and install the Client Software for Mac from www.flirsecurity.com/pro. Double click to extract the software. Drag the software to Applications. 2. Once installation is finished, double-click the FLIR Cloud™ Client icon ( ) from the desktop.
  • Page 77 IP/DDNS Address: Enter the Domain Name/URL Request you received in the email when you registered for DDNS followed by .myddns-flir.com. NOTE For example, if your Domain Name/URL Request is tomsmith, enter tomsmith.myddns-flir. 5.4. Client Port: Enter the Client Port (default: 35000).
  • Page 78 Connecting to Your System Over the Internet on PC or Mac 7. Enter a new 6 character password and click OK. This password will be used to con- nect to your system from now on. 8. Click then 9. Click and drag Default Group to the display window to open your cameras in live view. Congratulations! You can now connect over the Internet to view and playback video on your computer.

  • Page 79: Using Flir Cloud™ Client For Pc Or Mac

    Using FLIR Cloud™ Client for PC or Mac FLIR Cloud™ Client allows you to connect to multiple systems from a PC or Mac. 16.1 Home Page The Home Page allows you to access all the tabs within the software. Each tab allows you to access different features.

  • Page 80: Live View Controls

    Using FLIR Cloud™ Client for PC or Mac 16.2.1 Live View Controls 1. Live display: Double-click to expand the area. Right-click to access additional options. Hold the mouse over the display area to access the camera toolbar. Camera toolbar: 1.1.

  • Page 81: Opening Live View In Multiple Monitors

    Using FLIR Cloud™ Client for PC or Mac Full-screen: Click to open full-screen mode. Press ESC to exit full-screen mode. Save view: Click to save the current display layout and open cameras as a view. Then enter a name for the view.

  • Page 82: Controlling Ptz Cameras

    Using FLIR Cloud™ Client for PC or Mac 2. Click and drag the tab outside of the client window to create a new window. You can drag the window to one of the secondary monitors. Result 16.3 Controlling PTZ Cameras If you have PTZ cameras (not included), you can control them using the client.

  • Page 83: Ptz Presets

    Using FLIR Cloud™ Client for PC or Mac PTZ controls: 1. Open menu: Click to open camera OSD menu controls. This feature may not be sup- ported for all camera models. 2. Move camera: Click the arrows to move the camera.

  • Page 84: Ptz Tours

    Using FLIR Cloud™ Client for PC or Mac 3. Select the number of the preset you would like to add. 4. Move the camera to the desired position. 5. Click to save the current position as a preset. To go to a saved preset: 1.

  • Page 85: Ptz Pattern

    Using FLIR Cloud™ Client for PC or Mac 5. Use the chart to select which presets you would like to include in the tour and the order of presets. • Preset: Select the preset number. • Time(s): Enter the time in seconds the camera will remain on the selected preset.

  • Page 86: Ptz Scan

    Using FLIR Cloud™ Client for PC or Mac 16.3.4 PTZ Scan Scan automatically cycles between a left and right point. To set up scan mode: 1. Click to open the Advanced controls. Select Scan. 2. Move the camera to the desired left position and click 3.
  • Page 87 Using FLIR Cloud™ Client for PC or Mac To playback video: 1. Check the channels you would like to play back from in the Device List. 2. Under Type, check the file types you would like to search for. • All: All recordings.

  • Page 88: Playback Controls

    Using FLIR Cloud™ Client for PC or Mac 16.5 Playback Controls 1. Display area: Double-click to expand/return to split-screen mode. Hold the mouse over the display area to open the camera toolbar. • Snapshot: Click to save a snapshot. •...

  • Page 89: Downloading Video To Your Computer Hard Drive

    It is recommended to download video of important events as soon as possible to en- sure they are not overwritten by new recordings. NOTE PC Users: You may need to run FLIR Cloud™ Client as an administrator to download files to your hard drive. To download video files: 1.

  • Page 90: Alarm

    • Mac Users: Browse to the folders listed in General>File. To get to the default location, open Applica- tions in Finder, right click on FLIR Cloud Client and select Show Package Contents. Then, navigate to the desired folder. 16.7 Alarm The Alarm menu allows you to view a list of alarms received by the client software.

  • Page 91: Log

    Using FLIR Cloud™ Client for PC or Mac 4. Options: Check to enable the following: • Display Link Video: Open live video to monitor alarms on a continuous basis. • Display Overlay Window: Show the overlay controls. They allow you to enable/dis- able sound alerts and quickly jump back to the Alarm menu from another tab.

  • Page 92: E-Map

    Using FLIR Cloud™ Client for PC or Mac 1. Click Device Log to view logs from connected systems. 2. Configure the following: • Start Time/End Time: Select the start and end times to search for logs. • Log Type: Select the type of logs to search for.
  • Page 93 Using FLIR Cloud™ Client for PC or Mac 3. Configure the following: • Name: Enter a name for your e-map of your choice. • Picture: Click File and then select a .png, .bmp, or .jpg image on your computer to use as the e-map.

  • Page 94: Devices

    Using FLIR Cloud™ Client for PC or Mac 2. Double-click cameras on the map to open live video. 16.10 Devices The Devices menu is where you can manage systems connected to the client software. To access the Devices menu: • Click...

  • Page 95: Device Config

    Using FLIR Cloud™ Client for PC or Mac 11. Edit: Edit the connection details for the system. 16.11 Device Config The Device Config menu allows you to remotely configure settings for connected systems. To access the Device Config menu: • Click and then click •...
  • Page 96 Using FLIR Cloud™ Client for PC or Mac 3. In the Alarm sources menu, you set up the parameters that trigger the alarm. • Under Alarm Type, select the alarm type that will trigger an alarm. For example, you can select Motion Detect for the alarm to be triggered by motion.
  • Page 97 Using FLIR Cloud™ Client for PC or Mac 4. In the Alarm link menu, you set up the responses to alarms. Select the channels that will pop up or alarm out devices (not included; not all systems support alarm out devi- ces) that will be triggered by an alarm.

  • Page 98: Tour & Task

    Using FLIR Cloud™ Client for PC or Mac To manage alarms: 1. Export: Export current list of alarms as an xml file. 2. Import: Import list of alarms. 3. Delete: Delete selected alarm. 4. Add: Add new alarm. 5. Alarms.

  • Page 99: Account

    Using FLIR Cloud™ Client for PC or Mac 3. Under Name, enter a name for your view. 4. Under Stay Time, enter the number of seconds the view will be shown before the cli- ent switches to the next view.
  • Page 100 Using FLIR Cloud™ Client for PC or Mac To create a user account: 1. Click Add. 2. Configure the following settings for the user account: • User Name: Enter a user name for the account. • Role: Select the role for the user account. By default, the user account gains all the permissions of the role selected, but you can deactivate permissions as needed.

  • Page 101: Managing Roles

    Using FLIR Cloud™ Client for PC or Mac To delete a user account: 1. Click next to the user account you would like to delete. Click OK to confirm. 16.14.2 Managing Roles Roles make it easier to manage user accounts by determining the permissions an individu- al user account can have.

  • Page 102: General

    Using FLIR Cloud™ Client for PC or Mac To delete a user account: 1. Click next to the role you would like to delete. Click OK to confirm. 16.15 General The General menu is where you can configure application settings for the client software.

  • Page 103: Alarm Prompt

    Using FLIR Cloud™ Client for PC or Mac The File menu contains the following options: • Snapshot Path: Click Browse to select the default folder to save snapshots. • Record Path: Click Browse to select the default folder to save video recordings.

  • Page 104: Version

    Using FLIR Cloud™ Client for PC or Mac • Motion Detect: Select or preview the sound that will play for motion detection. • Video Loss: Select or preview the sound that will play for video loss alarms. • Disk Full: Select or preview the sound that will play for disk full alarms.

  • Page 105: Connecting To Your System Using Smartphone Or Tablet Apps

    17.1 iPhone FLIR Cloud™ is an iPhone app that allows you to remotely view your system. 17.1.1 Prerequisites • The device you are connecting to must be connected to the Internet. • Port 80 and 35000 (or your HTTP and Client Ports, if you have changed them) must be port forwarded to your router.

  • Page 106: Live View Interface

    5.6. Password: Enter the system’s Password (default: 000000). 17.1.3 Live View Interface You can use FLIR Cloud™ in portrait and landscape mode. Live View Overview 1. Menu: Tap to bring up the Menu. 2. Display Area: Double-tap to open a channel in full screen. Swipe left or right to select a different page of channels.

  • Page 107: Controlling Ptz Cameras

    Connecting to your System Using Smartphone or Tablet Apps 6.1. Quick Playback: Tap to start/stop quick playback. 6.2. PTZ Controls: Open/close PTZ controls. PTZ camera required (not included). 6.3. Streaming Quality: Open/close streaming quality panel. 6.4. Not supported. 6.5. Not supported. 6.6.

  • Page 108: Viewing Snapshots And Videos With Local Files

    Connecting to your System Using Smartphone or Tablet Apps 4. Iris: Tap to show iris controls. 5. Goto preset: Tap to access preset controls. Then use the sliders to select a preset and then tap the checkmark to goto the preset. NOTE You must set presets for the camera using the system’s local menus before you can use this feature.
  • Page 109 Connecting to your System Using Smartphone or Tablet Apps 2. Tap + and select a channel to playback. 3. Select the date then the start and end times to playback. 4. Use the on-screen controls to control playback. Playback Controls 4.1.

  • Page 110: Enabling Push Notifications

    Connecting to your System Using Smartphone or Tablet Apps 17.1.7 Enabling Push Notifications You can have the app send push notifications to the notifications area on your device when one of your cameras detects motion. Once you have received a push notification, you can select it to open live video or a snapshot attachment from the camera that detected motion.

  • Page 111: Using The Event List

    Connecting to your System Using Smartphone or Tablet Apps 3. Tap Motion Detect and then check each channel you would like to receive push notifi- cations from. 4. Tap to save changes. You will now receive a notification when one of the selected cameras detect motion.

  • Page 112: Using Favorites

    Connecting to your System Using Smartphone or Tablet Apps Event List Overview 1. Events: Shows the details of each motion detection event. Tap the event to view the video or snapshot. 2. Delete All: Tap to delete all events in the Event List. NOTE To delete a single event, swipe it to the left and then tap Delete.

  • Page 113: Using The E-Map

    Connecting to your System Using Smartphone or Tablet Apps 4. Select the cameras you would like to add to the group. Tap to save changes. NOTE To delete cameras that have been added to the group, select the group in the group list. Then, swipe left and tap Delete.
  • Page 114 Connecting to your System Using Smartphone or Tablet Apps 2. Tap 3. Select a .jpg image on your mobile device. 4. Press and select a camera. Drag the camera on the screen to place it on the map. Repeat to add additional cameras. 5.

  • Page 115: Device Manager

    Connecting to your System Using Smartphone or Tablet Apps 2. Select the E-Map in the Device List. 3. Tap the camera or cameras to select and then tap Connect to open the cameras. 17.1.11 Device Manager You can use Device List to add, delete, or edit your systems. To access Device Manager: •...

  • Page 116: Ipad

    2. Tap . Tap OK to confirm. 17.2 iPad FLIR Cloud™ is an iPad app that allows you to remotely view your system. 17.2.1 Prerequisites • The device you are connecting to must be connected to the Internet. • Port 80 and 35000 (or your HTTP and Client Ports, if you have changed them) must be port forwarded to your router.

  • Page 117: Live View Interface

    8. Enter a new 6 character password and tap OK. This password will be used to log on to your system from now on. 9. The app opens in Live View and streams video from all connected cameras. 17.2.3 Live View Interface You can use FLIR Cloud™ in landscape or portrait mode. #; r. 2.0/23094/23094; en-US...

  • Page 118: Controlling Ptz Cameras

    Connecting to your System Using Smartphone or Tablet Apps Live View Overview 1. Display area: Double-tap to open camera in full screen. 2. Favorites: Slide to select favorites. 3. Disconnect: Disconnect from all open cameras. 4. Add to favorites: Add the current view to favorites. 5.

  • Page 119: Using Playback Mode On Ipad

    Connecting to your System Using Smartphone or Tablet Apps 2. Slide the middle controls to the right to access PTZ controls. PTZ Controls 1. Live display: Swipe to move the camera. Pinch to zoom in/out. 2. Direction buttons: Tap to move the camera. 3.
  • Page 120 Connecting to your System Using Smartphone or Tablet Apps NOTE You must enable Substream Recording to use playback mode on mobile devices. To use Playback Mode: 1. From Live View tap then 2. In Portrait Mode: Tap +, select the start time and end time for your search, and select the camera you would like to playback.

  • Page 121: Using Local File To View Manual Recordings

    Connecting to your System Using Smartphone or Tablet Apps Playback Controls 1. Display area: Double-tap to open camera in full screen. 2. Play/pause. 3. Previous file. 4. Disconnect: Disconnect from the currently selected camera. 5. Not supported. 6. Snapshot: Tap to take a snapshot from the currently selected camera. 7.

  • Page 122: Enabling Push Notifications

    Connecting to your System Using Smartphone or Tablet Apps 3. Tap a video file to open it. To delete videos: 1. Tap Edit. 2. Select the videos you would like to delete and tap 17.2.7 Enabling Push Notifications You can have the app send push notifications to the notifications area on your device when one of your cameras detects motion.
  • Page 123 Connecting to your System Using Smartphone or Tablet Apps NOTE Your cameras must have motion detection activated to receive push notifications. To enable Push Notifications: 1. From live view, tap then 2. Tap Push Config. 3. Tap the slider for the system you would like to configure. #;...

  • Page 124: Using The Event List

    Connecting to your System Using Smartphone or Tablet Apps 4. Tap Motion Detect then check each channel you would like to receive push notifica- tions from. 5. Under Type, select Playback to attach a video file with each push notification. Or, se- lect Picture to attach a still image of the camera that detected motion.

  • Page 125: Using Favorites

    Connecting to your System Using Smartphone or Tablet Apps 17.2.9 Using Favorites Favorites allows you to select a group of cameras as a favorite. You can then quickly bring up the group of cameras in Live View without having to individually select each camera. To create favorites: 1.

  • Page 126: Using The E-Map

    Connecting to your System Using Smartphone or Tablet Apps 17.2.10 Using the E-Map E-Map allows you to place cameras over a still image. For example, you can use the E- Map to create a virtual map of your cameras over a floor plan of your home or business. To add an E-Map: 1.
  • Page 127 Connecting to your System Using Smartphone or Tablet Apps 4.1. Select Image: Select different image file to use for your E-Map. 4.2. Add Camera: Tap + to select cameras to add to your E-Map. Then drag the camera to place it on the E-Map. 4.3.

  • Page 128: Using The Device Manager

    Connecting to your System Using Smartphone or Tablet Apps 2. Tap a camera from the E-map to open. 17.2.11 Using the Device Manager Device Manager allows you to manage your systems. To access Device Manager: 1. From live view, tap then 2.

  • Page 129: Android

    Connecting to your System Using Smartphone or Tablet Apps 17.3 Android FLIR Cloud™ allows you to remotely view your system on Android devices. 17.3.1 Prerequisites • The device you are connecting to must be connected to the Internet. • Port 80 and 35000 (or your HTTP and Client Ports, if you have changed them) must be port forwarded to your router.

  • Page 130: Live View Interface

    8. The app opens in Live View and streams video from your cameras. 17.3.3 Live View Interface You can use FLIR Cloud™ in portrait and landscape mode. Live View Overview 1. Menu: Tap to bring up the Menu.

  • Page 131: Controlling Ptz Cameras

    Connecting to your System Using Smartphone or Tablet Apps 6.4. Not supported. 6.5. Not supported. 6.6. Not supported. 6.7. Digital Zoom: Tap to activate digital zoom mode. Pinch to zoom in/out. 6.8. Color Settings: Tap to access color controls for the currently selected camera. 7.

  • Page 132: Viewing Snapshots And Videos With Local Files

    Connecting to your System Using Smartphone or Tablet Apps 17.3.5 Viewing Snapshots and Videos with Local Files If you have saved snapshots or videos using the app, you may open them with Local Files. To access Local Files: • Tap to access the Menu, and then tap Local Files.
  • Page 133 Connecting to your System Using Smartphone or Tablet Apps 2. Tap + and select a channel to playback. 3. Select the date then the start and end times to playback. 4. Use the on-screen controls to control playback. Playback Controls 4.1.

  • Page 134: Enabling Push Notifications

    Connecting to your System Using Smartphone or Tablet Apps 17.3.7 Enabling Push Notifications You can have the app send push notifications to the notifications area on your device when one of your cameras detects motion. Once you have received a push notification, you can select it to open live video or a snapshot attachment from the camera that detected motion.

  • Page 135: Using The Event List

    Connecting to your System Using Smartphone or Tablet Apps 3. Tap Motion Detect and then check each channel you would like to receive push notifi- cations from. 4. Under Push type, select Video to attach a video clip to each push notification. Or, se- lect Image to attach an image to each push notification.
  • Page 136 Connecting to your System Using Smartphone or Tablet Apps 1. Tap to access the Menu, and then tap Favorites. 2. Tap a group to configure an existing group. NOTE to create a new group and then enter a name for the new group. 3.

  • Page 137: Using The E-Map

    Connecting to your System Using Smartphone or Tablet Apps 17.3.10 Using the E-Map E-Map allows you to place cameras over a still image. For example, you can use the E- Map to create a virtual map of your cameras over a floor plan of your home or business. To add an E-Map: 1.

  • Page 138: Device Manager

    Connecting to your System Using Smartphone or Tablet Apps 2. Select the E-Map in the Device List. 3. Tap the camera or cameras to select and then tap Connect to open the cameras. 17.3.11 Device Manager You can use Device List to add, delete, or edit your systems. To access Device Manager: •...
  • Page 139 Connecting to your System Using Smartphone or Tablet Apps To delete a system: 1. Tap the system you would like to delete. 2. Tap . Tap OK to confirm. #; r. 2.0/23094/23094; en-US...

  • Page 140: Remote Viewing On Internet Explorer

    Internet Explorer to ensure full functionality. 2. In the address bar, enter your system’s IP address or DDNS address followed by the HTTP Port (default: 80). For example, http://192.168.1.1:80 or http://tomsmith.myddns-flir.com:80. NOTE You MUST include http:// in order to access your system.

  • Page 141: Ie Live Display Overview

    Remote Viewing On Internet Explorer 7. Click and drag cameras to the display window to view them live. 18.1.1 IE Live Display Overview NOTE Some options are not available in WAN mode. 1. Cameras: Click and drag to the display area to view. #;...
  • Page 142 Remote Viewing On Internet Explorer 2. Camera Controls: 2.1. Digital zoom: Click and drag to select the zoom area. 2.2. Manual record. 2.3. Snapshot. 2.4. Close. NOTE Manual Recordings are saved to C:\RecordDownload. Snapshots are saved to C:\PictureDownload. You must select Run as Administrator when you open Internet Explorer to use these functions. 1.

  • Page 143: Remote Firmware Upgrade

    Remote Firmware Upgrade To perform a firmware upgrade over the LAN or Internet, a Config Tool is provided on the CD or www.flirsecurity.com/pro. In an effort to continuously improve the functionality of our products, firmware upgrades are available as a free download on our website, as they are released.

  • Page 144: Installing A Firmware Upgrade Over The Internet

    Remote Firmware Upgrade 5. Configure the following: 5.1. Check any NVRs or IP cameras you would like to upgrade. 5.2. Click Open. Select the upgrade firmware file (.bin). 5.3. Click Upgrade. Wait for the upgrade to complete. Do not power off the system or disconnect the power cable during upgrade.
  • Page 145 Remote Firmware Upgrade 7. Configure the following: 7.1. Click System Upgrade. 7.2. Click Open. Select the firmware file (.bin). 7.3. Click Upgrade. Wait for the upgrade to complete. Do not power off the system or disconnect the power cable during upgrade. The system will restart when the upgrade is complete.

  • Page 146: Dnr300 Series Hard Drive Installation

    DNR300 Series Hard Drive Installation The system comes with one or more pre-installed 3.5" SATA hard drives. You can install up to two hard drives up to a maximum size of 3TB each (for a maximum total storage of 6TB).

  • Page 147: Removing The Hard Drive

    DNR300 Series Hard Drive Installation 1. Turn the unit over and tighten the hard drive screws. 2. Turn the unit back over and connect the SATA power and data cables to the hard drive. 3. Replace the cover and cover screws. Make sure to slide the lip on the cover under the bottom of the front panel.

  • Page 148: Formatting Hard Drives

    DNR300 Series Hard Drive Installation 3. Remove the SATA power and data cables from the hard drive. 4. Turn the unit over and loosen the hard drive screws. Do not remove the hard drive screws. 5. Turn the unit back over and remove the hard drive from the case.
  • Page 149 DNR300 Series Hard Drive Installation 2. Configure the following: 2.1. Under HDD No., select the hard drive you would like to format. Information about the hard drive appears in the lower section of the menu. 2.2. Under Set to, select Format.

  • Page 150: Connecting An External Monitor (Dnr300 Series)

    Connecting An External Monitor (DNR300 Series) A BNC output is available to connect the NVR to an external monitor or TV. The BNC out- put shows a duplication of the live display. #; r. 2.0/23094/23094; en-US...

  • Page 151: Connecting A Ptz Camera

    Connecting a PTZ Camera You can connect PTZ cameras (not included) to the system. To connect a PTZ camera to the system: 1. Connect the camera video cable to one of the Video IN ports on the system. 2. Right-click and click Main Menu. Enter the system user name (default: admin) and password (default: 000000) if prompted.

  • Page 152: Advanced Ptz Controls

    Connecting a PTZ Camera 22.2 Advanced PTZ Controls Advanced PTZ controls can be used to save camera positions and cycle through various positions, and automate camera actions. To open advanced PTZ controls: • Click Page Switch in the PTZ control window to open advanced controls. Advanced PTZ controls overview: •...

  • Page 153: Tours

    Connecting a PTZ Camera 2. Click Page Switch to open advanced PTZ controls. 3. Under No., select the number of the preset you would like to go to and click Preset. 22.2.2 Tours Tours will cycle through a set of presets. To create a tour: 1.

  • Page 154: Pattern

    Connecting a PTZ Camera 3. Under No., select the number of the tour you would like to run and click Tour. 22.2.3 Pattern Patterns automatically cycle the camera between two positions. To create a pattern: 1. From the PTZ control window, click Set to open the aux menu. 2.
  • Page 155 Connecting a PTZ Camera 2. Click Border. 3. Move the camera into the desired left position and click Left. 4. Move the camera into the desired right position and click Right. To run an auto scan: 1. Right-click to return to the PTZ control window. 2.

  • Page 156: Troubleshooting

    Troubleshooting When a malfunction occurs, it may not be serious and can be corrected easily. The follow- ing describes the most common problems and solutions. Please refer to the following be- fore calling FLIR Technical Support: Error Possible Causes Solutions •...

  • Page 157: Remote Connectivity Troubleshooting

    Use the DDNS address to connect to NVR using a smart- outside local network. the NVR using a mobile application (e.g. phone or tablet. tomsmith.myddns-flir.com). • Router is blocking • Turn off WiFi connection and attempt to DDNS connection from connect using 3G or mobile network.

  • Page 158: Dnr300 Series System Specifications

    DNR300 Series System Specifications 24.1 System Main Processor Dual-core embedded processor Operating Embedded LINUX System Pentaplex Simultaneous View, Record, Playback, Backup, and Remote Monitoring Operation 24.2 Inputs/Outputs IP Camera Input 8 channel / 16 channel Power over 8 integrated PoE ports...

  • Page 159: Network

    Power Supply 1x 12V DC 5A (for NVR); 1x 48V DC 1A (for PoE) As our products are subject to continuous improvement, FLIR Systems, Inc. and its sub- sidiaries reserve the right to modify product design, specifications, and prices without no- tice and without incurring any obligation.

  • Page 160: Notices

    Notices This equipment has been certified and found to comply with the limits regulated by FCC, EMC, and LVD. Therefore, it is designated to provide reasonable protection against inter- ference and will not cause interference with other appliance usage. However, it is imperative that the user follows the guidelines in this manual to avoid im- proper usage which may result in damage to the unit, electrical shock and fire hazard injury.
  • Page 162 © 2015, FLIR Systems, Inc. All rights reserved worldwide. Names and marks appearing herein are either registered trademarks or trademarks of FLIR Systems and/or its subsidiaries. All other trademarks, trade names or company names referenced herein are used for identification only and are the property of their respective owners.

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