FLIR DNR100 SERIES Instruction Manual
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FLIR DNR100 SERIES Instruction Manual

FLIR DNR100 SERIES Instruction Manual

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Summary of Contents for FLIR DNR100 SERIES

  • Page 1 Instruction Manual DNR100 SERIES...
  • Page 3 Instruction Manual DNR100 SERIES #; r. 2.0/23313/23313; en-US...
  • Page 4 Thank you for purchasing this product. FLIR is committed to providing our customers with a high quality, reliable security solution. This manual refers to the following models: DNR100 Series For the latest online manual, downloads and product updates, and to learn about our complete line of accessory products, please visit our website at: www.flirsecurity.com/pro...

  • Page 5: Table Of Contents

    General Precautions..............1 Installation................. 1 Service ..................3 Use..................3 DNR100 Series Features...............4 DNR100 Series Getting Started .............5 DNR100 Series Basic Setup ..............6 DNR100 Series Front Panel..............8 DNR100 Series Rear Panel..............9 Mouse Control .................. 10 Using the System ................11 On-Screen Display ..............
  • Page 6 14.3.3 Step 3 of 4: Enable DDNS on the System ......60 14.3.4 Step 4 of 4: Connect to the System’s DDNS Address ..... 62 Using FLIR Cloud™ Client for PC or Mac ..........65 15.1 Home Page ................65 15.2...
  • Page 7 Table of contents 15.3.3 PTZ Pattern ..............71 15.3.4 PTZ Scan ..............72 15.3.5 PTZ Pan............... 72 15.4 Playback................. 72 15.5 Playback Controls ..............74 15.6 Downloading Video to your Computer Hard Drive......75 15.7 Alarm ..................76 15.8 Log ..................77 15.9 E-map ..................
  • Page 8 Remote Firmware Upgrade ............... 143 21.1 Installing a Firmware Upgrade Over the LAN......... 143 21.2 Installing a Firmware Upgrade Over the Internet......144 DNR100 Series Hard Drive Installation ..........146 22.1 Installing a Hard Drive.............. 146 22.2 Removing the Hard Drive............148 22.3...
  • Page 9 Table of contents DNR100 Series System Specifications ..........158 25.1 System ................. 158 25.2 Inputs/Outputs ............... 158 25.3 Display ................. 158 25.4 Recording ................158 25.5 Video Detection and Alarm ............158 25.6 Playback and Backup .............. 158 25.7 Network ................158 25.8...

  • Page 11: Important Safeguards

    Important Safeguards In addition to the careful attention devoted to quality standards in the manufacturing proc- ess of your product, safety is a major factor in the design of every instrument. However, safety is your responsibility too. This sheet lists important information that will help to en- sure your enjoyment and proper use of the product and accessory equipment.
  • Page 12 Important Safeguards 5. Power Sources - This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supplied to your location, consult your video dealer or local power company. For products intended to operate from battery power, or other sources, refer to the operating instructions.

  • Page 13: Service

    Important Safeguards 17. Camera Installation - Cameras are not intended for submersion in water. Not all cam- eras can be installed outdoors. Check your camera environmental rating to confirm if they can be installed outdoors. When installing cameras outdoors, installation in a sheltered area is required.

  • Page 14: Dnr100 Series Features

    • Advanced mobile app features: remote playback, push notifications for motion/alarm, E-map, manual record/snapshot to device. • HDMI & VGA simultaneous video output. • Free DDNS service by FLIR with secure and redundant servers. • Supports 1x SATA HDD up to 3TB. • 2 x USB 2.0 ports.

  • Page 15: Dnr100 Series Getting Started

    DNR100 Series Getting Started The system comes with the following components: Power adapter x 2 Network Video Recorder Mouse (1 x for PoE switch, 1 x for NVR) Quick start guides & software Ethernet cable Hard drive size, number of channels, and camera configuration may vary by model. Please refer to your package for specific content details.

  • Page 16: Dnr100 Series Basic Setup

    DNR100 Series Basic Setup 1. Connect the Cameras • Connect IP cameras to PoE (Power over Ethernet) Ports. • Connect IP cameras to the same LAN as the NVR. For details on connecting IP cameras over the LAN, see 13.3 Device Search, page 43.
  • Page 17 DNR100 Series Basic Setup 5.1. Connect the DC 48V power adapter to the DC 48V port on the rear panel of the system. Connect the power cable to an outlet, power strip, or surge protector. This power adapter is used to power the IP cameras via the integrated PoE ports.

  • Page 18: Dnr100 Series Front Panel

    DNR100 Series Front Panel 1. NET: Glows when network is in normal state. Turns off for network error. 2. Power Indicator: Glows to indicate the system is on. 3. HDD: Glows to indicate hard drive is in normal state. Turns off when there is a hard drive error.

  • Page 19: Dnr100 Series Rear Panel

    DNR100 Series Rear Panel 1. DC 48V: Port for 48V DC power adapter (included) that supplies power to the cameras connected to the integrated PoE ports. 2. DC 12V: Port for 12V DC power adapter (included) that supplies power to the NVR.

  • Page 20: Mouse Control

    Mouse Control The mouse is the primary control device for the system. To connect a USB mouse: • Connect a USB mouse to the USB port on the front or rear panel. 1. Left-button: • In live view, click to open the Navigation Bar. Right-click to close the navigation bar. •...

  • Page 21: Using The System

    Using the System NOTE The default system user name is admin and password is 000000. 8.1 On-Screen Display The system shows the following for all display views: 1. Display Area: • Double-click on a channel to view in full-screen; double-click again to return to split screen.

  • Page 22: Adjusting Camera Image Settings

    Using the System The Quick Menu has the following options: • View: Select a camera in full-screen or select a multi-channel display. • Pan/Tilt/Zoom: Access controls for PTZ cameras (not included). • AutoFocus: If your camera has a mechanical focus lens, click to configure the zoom/fo- cus levels or activate auto focus.
  • Page 23 Using the System 2. Configure the following settings as needed: NOTE The settings listed below are only shown if they are supported on the selected camera. Some camera models do not support all settings. • Mirror: Select On to flip the image horizontally. •...

  • Page 24: Using The Navigation Bar

    Using the System NOTE It is recommended to select Auto mode, as using Color mode may impact the camera’s perform- ance at night. • Saturation: Adjust the vibrancy of colors in the image. • Brightness: Adjust the image brightness. • Contrast: Adjust the image contrast. •...

  • Page 25: Using Quick Playback

    Using the System 1. Quick Playback. 2. Digital Zoom. 3. Real-time backup. 4. Device Search. 5. Close. 8.5.1 Using Quick Playback Quick Playback is used to playback the last 5~60 minutes of video from the selected chan- nel. You can also access Quick Playback in split-screen mode, while still viewing live video from the other channels.

  • Page 26: Using The Virtual Keyboard

    Using the System 2. Move your mouse to the top of the channel display and click to start Real-time Backup. The icon changes to 3. Click again to end Real-time Backup. The file is saved to your USB device. NOTE If the system prompts you to log in, you will need to click again to start Real-time Backup after logging in.
  • Page 27 Using the System NOTE Hover the mouse over the sliders and use the mouse wheel to adjust by 1% at a time. • Click the AutoFocus button to automatically focus the camera at the current zoom level. • Click Reset to return the camera to the default zoom and focus levels. •...

  • Page 28: Setting The Time

    Setting The Time CAUTION It is highly recommended to set the time on the system prior to doing any recording. To set the date and time: 1. In the main viewing mode, right-click and click Main Menu. Log into the system using the admin account (default user name is admin and password is 000000).

  • Page 29: Recording

    Recording By default, the system is set to immediately record at startup from connected cameras. This is called Continuous Recording. It is highly recommended to keep Continuous Re- cording on at all times. The system supports the following recording types: •...

  • Page 30: Search (Playback)

    Search (Playback) Search mode is used to navigate and playback recorded video files on the NVR. 11.1 Playing Back Video from the Hard Drive 1. From live view, right-click and then click Search. If needed, log in using the admin ac- count (default user name is admin and default password is 000000).

  • Page 31: Playback Controls

    Search (Playback) 11.2 Playback Controls 1. Select playback device. 2. Calendar: Select the day to playback. 3. Channel select: Select channels to playback. 4. Video clip backup: Select video clip start and end times. 5. Backup video clip: Click to save selected clip. 6.

  • Page 32: Backup

    Backup Backup video files to external USB flash drive (not included) or self-powered USB external hard drive (not included). 12.1 Formatting the USB Device It is recommended to format your USB device before using it with the system. CAUTION Formatting the USB device will permanently erase all data. To format a USB device: 1.
  • Page 33 VLC Media Player is a free software available from www.videolan.org. VLC Media Player is not supported by FLIR. • Start Time/End Time: Select the start and end time for your search. 7. Click Add. A list of files that match your search criteria appears.

  • Page 34: Using Video Clip Backup

    Backup 8. Check files you would like to backup and then click Start. Wait for the backup to complete. NOTE HD video files saved on the system may take up a large amount of disk space. The size of video files selected and the amount of free space on your USB device is shown at the bottom of the screen.
  • Page 35 ASF under File Format). You can playback .asf backup video files in VLC Media Player (free download from www.videolan.org) on PC or Mac. VLC Media Player is not supported by FLIR. To view backup video files using the Player (PC only): 1. Insert the USB device into your computer. Open the USB device in Windows Explorer.
  • Page 36 Backup Video Player Controls 1. Select playback time. 2. Open files. 3. Play/pause. 4. Stop/Stop recording. 5. Start recording. 6. Previous file. 7. Slow. 8. Back one frame. 9. Forward one frame. 10. Fast. 11. Next file. 12. Snapshot. 13. Shuffle/repeat. 14.
  • Page 37 Backup NOTE To view or change where manual recordings or snapshots are saved, right click in the video area and se- lect Parameter Setting. #; r. 2.0/23313/23313; en-US...

  • Page 38: Using The Main Menu

    Using the Main Menu To open the Main Menu: • Using the Mouse: Right-click and click Main Menu. NOTE The system password may be required to access the Main Menu. By default the user name is admin and the password is 000000. 1.

  • Page 39: Info

    Using the Main Menu 13.1 Info The Info menu contains the following sub-menus showing system information. 13.1.1 HDD Info The HDD Info sub-menu shows information related to the hard drives installed in the sys- tem, including capacity, status, and type. Click View recording time to see the start and end times of recordings saved on the hard drives.

  • Page 40: Version (Updating Firmware)

    Using the Main Menu To search for system logs: 1. Under Type, select the log type to search for. 2. Under Start Time and End Time, select the start and end time for your search. 3. Click Search. 4. (Optional) Click Backup to export logs to a USB flash drive connected to the system. 13.1.4 Version (Updating Firmware) The Version sub-menu allows you to view information about the current firmware.

  • Page 41: Online Users

    Using the Main Menu 13.1.5 Online Users The Online Users sub-menu shows a list of users connected to the system using remote devices. You may click Disconnect to disconnect a user for up to 18 hours or click Block to block a user from the system. 13.1.6 Remote Device Info The Remote Device Info sub-menu shows information about IP cameras connected to the system, it contains the following tabs:...

  • Page 42: Setting

    Using the Main Menu 13.2 Setting The Setting menu allows you to configure general system, schedule, network, recording, display, and motion settings. It also allows you to restore the system to factory defaults. 13.2.1 General The General sub-menu allows you to configure the time and general system settings. The General sub-menu contains the following options: •...

  • Page 43: Recording

    Using the Main Menu • Snap Times: The number of snapshots (up to 5) the system will take each you click the snapshot button. NOTE Click OK when finished making changes. 13.2.2 Recording The Recording sub-menu allows you to configure image quality settings for the recording stream and sub-stream (used during remote connection).

  • Page 44: Schedule

    Using the Main Menu 13.2.3 Schedule The Schedule sub-menu allows you to configure the recording schedule for continuous and motion recording. It also allows you to configure holiday and pre-recording settings. NOTE To use motion recording, motion detection must be enabled for the channel. For details, see 13.2.13 Mo- tion, page 39.

  • Page 45: Network

    Using the Main Menu 13.2.5 Network The Network sub-menu allows you to configure network settings. 13.2.6 Configuring DHCP or Fixed IP Address 1. From live view, right-click and select Main Menu. Login if prompted. 2. Click Setting>Network. 3. Check DHCP to use DHCP or un-check to use a static IP address. If you un-check DHCP, configure the following: •...

  • Page 46: Configuring Ntp

    7. Click OK to save your changes. 13.2.9 Configuring DDNS The DDNS Setup window allows you to enter your FLIR DDNS settings in the NVR. This step is required for remote access. Prerequisites: • Create a DDNS account. For details, “Appendix D: Setting Up DDNS Service” on page 98.

  • Page 47: Connecting To Your System

    The DDNS URL must include http:// , the name of your DDNS URL, followed by a colon, then the HTTP port of your NVR. For example: http://tomsmith.myddns-flir.com:80 NOTE If you change your HTTP port number (port 80) to a different port, you must enter your port number after the DDNS address 13.2.11 Configuring Email Alerts...
  • Page 48 Using the Main Menu 4. Check Email. Double-click Email. 5. Configure the following: • SMTP Server: Enter the SMTP server address. • Port: Enter the port used by the SMTP server. • Anonymous: Check if your server supports anonymous log ins. Otherwise, leave this unchecked.

  • Page 49: Configuring Switch Settings

    Using the Main Menu 13.2.12 Configuring Switch Settings You can configure the networking settings for the internal PoE switch. CAUTION Changing this information from the default values may disrupt the connection to the cameras. Make sure your IP cameras are using DHCP or IP addresses that are compatible with your selected settings. To configure switch settings: 1.
  • Page 50 Using the Main Menu 4. Click Setup next to Region to configure which areas of the image will be enabled for motion detection. A grid will appear over the camera’s live view. Motion Grid • Hover the mouse at the top of the screen to select which motion area you want. You can set up to 4 motion detection areas and customize the sensitivity and threshold for motion detection separately for each area between 0 (lowest) to 100 (highest).

  • Page 51: Display

    • Alarm Upload: Check to enable the system to upload alerts to FLIR Cloud™ Client. • Send Email: Check to enable email alerts. You must configure email alerts before you will be able to receive them (see 13.2.11 Configuring Email Alerts, page 37).

  • Page 52: Default

    Using the Main Menu 13.2.16 Default The Default sub-menu allows you to reset the system to factory default settings. To reset the system to factory default settings: 1. Check the menus you would like to reset to default settings. 2. Click OK. NOTE If you check Account, the default system account (admin) will reset to the default password (000000).

  • Page 53: Device Search

    Using the Main Menu 13.3 Device Search The Device Search menu allows you to manage connections to your IP cameras. SyncroIP cameras connected to the PoE (Power over Ethernet) Ports will automatically be detected by your NVR. Device Search also allows you to search for IP cameras connected to the LAN.

  • Page 54: Manual Add

    Using the Main Menu 6. If the Status indicator is red, click . Update the following information, as needed. • Manufacturer: Select the manufacturer of your IP camera. • User: Enter the camera’s user name. • Password: Enter the camera’s password. •...

  • Page 55: Editing Cameras

    Using the Main Menu To manually add a camera to the NVR: 1. Click Manual Add. Configure the following: • IP Address: Enter the IP address of your IP camera. • Manufacturer: Select the manufacturer of your IP camera. • User: Enter the camera’s user name. •...

  • Page 56: Formatting Hard Drives

    Using the Main Menu • -: Hard drive is not installed. 13.4.2 Formatting Hard Drives You must format hard drives before you may use them with the system. CAUTION Formatting the HDD erases all data on the hard disk. This step cannot be undone. System settings will not be erased.

  • Page 57: Warning

    Using the Main Menu 2. Under HDD Group select the group number you would like to assign to each hard drive. 3. Click OK. The system will restart. 4. Return to the HDD Manage menu (right-click>Main Menu>Advanced>HDD Manage). Click HDD Channel. 5.

  • Page 58: Record

    Using the Main Menu To configure system error actions: 1. Under Event Type, select one of the following system errors to configure: No Disk, Disk Error, Disk No Space, Net Disconnection, IP Conflicted, or MAC Conflicted. 2. Check Enable to enable warnings for the selected Event Type. 3.

  • Page 59: Account

    Using the Main Menu 13.4.7 Account The Account sub-menu allows you to configure user accounts. Accounts are organized in- to groups, and receive permission to access system functions based on their group’s set- tings. By default, the following user groups are configured on the system: •...

  • Page 60: Modifying Accounts

    Using the Main Menu 3. In the bottom portion of the screen, select the permissions that will apply to the user. By default the account will have all permissions that are enabled for its group. An ac- count cannot have more permissions than its group. 4.

  • Page 61: Adding Groups

    Using the Main Menu 2. Click Modify User. 3. Under User, select the account you would like to delete. 4. Click Delete then click OK to confirm. 13.4.11 Adding Groups Groups allow you to easily manage permissions for multiple user accounts. A user account by default has all permissions available to the group it is in, and it cannot be given permis- sions the group does not have.

  • Page 62: Auto Maintain

    Using the Main Menu 3. Update group settings as needed and then click Save. 13.4.14 Auto Maintain The Auto-Maintain sub-menu allows you to configure your system to automatically reboot once a day or once a week. For system stability, it is recommended to enable auto- rebooting.

  • Page 63: Ipc Upgrade

    Using the Main Menu To export the system configuration to a USB flash drive: 1. Insert a USB flash drive into one of the USB ports on the system. 2. Right-click and select Main Menu>Advanced>Config Backup. 3. Check the USB flash drive you would like to export to in the list. 4.

  • Page 64: Shutdown

    Using the Main Menu 13.6 Shutdown Use the Shutdown menu to shutdown, restart, or log out of the system. To access the Shutdown menu: 1. From live view, right-click and select Main Menu. Login if prompted. 2. Click Shutdown. 3. Select one of the following: •...

  • Page 65: Connecting To Your System Over The Internet On Pc Or Mac

    Connecting to Your System Over the Internet on PC or Mac This system features connectivity using the exclusive . This cloud-enabled service allows you to view and manage multiple NVRs and IP cameras. NOTE • Except where noted, the PC and Mac instructions in this section are the same. •...

  • Page 66: Step 1 Of 3: Connect Your System To Your Router

    • Mac Users: Download and install the Client Software for Mac from . Double click to extract the software. Drag the software to Applications. 2. Once installation is finished, double-click the FLIR Cloud™ Client icon ( ) from the desktop or Applications list.
  • Page 67 Connecting to Your System Over the Internet on PC or Mac 3. Log into the Client Software using the Client Software user name (default: admin) and password (default: admin) and then click Login. 4. The client scans your LAN for connected systems. Check your system (a) and click Add (b).

  • Page 68: Ddns Setup-Access Your System Remotely Over The Internet

    Connecting to Your System Over the Internet on PC or Mac 7. Enter a new 6 character password and click OK. This password will be used to con- nect to your system from now on. 8. Click then 9. Click and drag Default Group to the display window to open your cameras in live view. Result 14.3 DDNS Setup—Access your System Remotely over the Internet Setting up DDNS connectivity allows you to view your system from any computer or com-...

  • Page 69: Step 1 Of 4: Port Forwarding

    If the above ports are not forwarded on your router, you will not be able to access your system remotely. 14.3.2 Step 2 of 4: Create a DDNS Account To setup your free FLIR DDNS account: 1. In your browser, go to http://ddns.myddns-flir.com...

  • Page 70: Step 3 Of 4: Enable Ddns On The System

    Connecting to Your System Over the Internet on PC or Mac 3. Complete the System Information fields: • Product License: Select your product model from the Product License drop down menu (i.e. DNR300 Series). • <Product Code> - <MAC Address>: Enter the MAC address of your system. •...
  • Page 71 Connecting to Your System Over the Internet on PC or Mac 3. Click Network Setting. 4. Check DDNS. 5. Double-click DDNS. 6. Configure the following: 6.1. Ensure Enable is checked. The checkbox will be white when DDNS is enabled. #; r. 2.0/23313/23313; en-US...

  • Page 72: Step 4 Of 4: Connect To The System's Ddns Address

    • Mac Users: Download and install the Client Software for Mac from . Double click to extract the software. Drag the software to Applications. 2. Once installation is finished, double-click the FLIR Cloud™ Client icon ( ) from the desktop.
  • Page 73 IP/DDNS Address: Enter the Domain Name/URL Request you received in the email when you registered for DDNS followed by .myddns-flir.com. NOTE For example, if your Domain Name/URL Request is tomsmith, enter tomsmith.myddns-flir. 5.4. Client Port: Enter the Client Port (default: 35000).
  • Page 74 Connecting to Your System Over the Internet on PC or Mac 7. Enter a new 6 character password and click OK. This password will be used to con- nect to your system from now on. 8. Click then 9. Click and drag Default Group to the display window to open your cameras in live view. Congratulations! You can now connect over the Internet to view and playback video on your computer.

  • Page 75: Using Flir Cloud™ Client For Pc Or Mac

    Using FLIR Cloud™ Client for PC or Mac FLIR Cloud™ Client allows you to connect to multiple systems from a PC or Mac. 15.1 Home Page The Home Page allows you to access all the tabs within the software. Each tab allows you to access different features.

  • Page 76: Live View Controls

    Using FLIR Cloud™ Client for PC or Mac 15.2.1 Live View Controls 1. Live display: Double-click to expand the area. Right-click to access additional options. Hold the mouse over the display area to access the camera toolbar. Camera toolbar: 1.1.

  • Page 77: Opening Live View In Multiple Monitors

    Using FLIR Cloud™ Client for PC or Mac Full-screen: Click to open full-screen mode. Press ESC to exit full-screen mode. Save view: Click to save the current display layout and open cameras as a view. Then enter a name for the view.

  • Page 78: Controlling Ptz Cameras

    Using FLIR Cloud™ Client for PC or Mac 2. Click and drag the tab outside of the client window to create a new window. You can drag the window to one of the secondary monitors. Result 15.3 Controlling PTZ Cameras If you have PTZ cameras (not included), you can control them using the client.

  • Page 79: Ptz Presets

    Using FLIR Cloud™ Client for PC or Mac PTZ controls: 1. Open menu: Click to open camera OSD menu controls. This feature may not be sup- ported for all camera models. 2. Move camera: Click the arrows to move the camera.

  • Page 80: Ptz Tours

    Using FLIR Cloud™ Client for PC or Mac 3. Select the number of the preset you would like to add. 4. Move the camera to the desired position. 5. Click to save the current position as a preset. To go to a saved preset: 1.

  • Page 81: Ptz Pattern

    Using FLIR Cloud™ Client for PC or Mac 5. Use the chart to select which presets you would like to include in the tour and the order of presets. • Preset: Select the preset number. • Time(s): Enter the time in seconds the camera will remain on the selected preset.

  • Page 82: Ptz Scan

    Using FLIR Cloud™ Client for PC or Mac 15.3.4 PTZ Scan Scan automatically cycles between a left and right point. To set up scan mode: 1. Click to open the Advanced controls. Select Scan. 2. Move the camera to the desired left position and click 3.
  • Page 83 Using FLIR Cloud™ Client for PC or Mac To playback video: 1. Check the channels you would like to play back from in the Device List. 2. Under Type, check the file types you would like to search for. • All: All recordings.

  • Page 84: Playback Controls

    Using FLIR Cloud™ Client for PC or Mac 15.5 Playback Controls 1. Display area: Double-click to expand/return to split-screen mode. Hold the mouse over the display area to open the camera toolbar. • Snapshot: Click to save a snapshot. •...

  • Page 85: Downloading Video To Your Computer Hard Drive

    It is recommended to download video of important events as soon as possible to en- sure they are not overwritten by new recordings. NOTE PC Users: You may need to run FLIR Cloud™ Client as an administrator to download files to your hard drive. To download video files: 1.

  • Page 86: Alarm

    • Mac Users: Browse to the folders listed in General>File. To get to the default location, open Applica- tions in Finder, right click on FLIR Cloud Client and select Show Package Contents. Then, navigate to the desired folder. 15.7 Alarm The Alarm menu allows you to view a list of alarms received by the client software.

  • Page 87: Log

    Using FLIR Cloud™ Client for PC or Mac 4. Options: Check to enable the following: • Display Link Video: Open live video to monitor alarms on a continuous basis. • Display Overlay Window: Show the overlay controls. They allow you to enable/dis- able sound alerts and quickly jump back to the Alarm menu from another tab.

  • Page 88: E-Map

    Using FLIR Cloud™ Client for PC or Mac 1. Click Device Log to view logs from connected systems. 2. Configure the following: • Start Time/End Time: Select the start and end times to search for logs. • Log Type: Select the type of logs to search for.
  • Page 89 Using FLIR Cloud™ Client for PC or Mac 3. Configure the following: • Name: Enter a name for your e-map of your choice. • Picture: Click File and then select a .png, .bmp, or .jpg image on your computer to use as the e-map.

  • Page 90: Devices

    Using FLIR Cloud™ Client for PC or Mac 2. Double-click cameras on the map to open live video. 15.10 Devices The Devices menu is where you can manage systems connected to the client software. To access the Devices menu: • Click...

  • Page 91: Device Config

    Using FLIR Cloud™ Client for PC or Mac 11. Edit: Edit the connection details for the system. 15.11 Device Config The Device Config menu allows you to remotely configure settings for connected systems. To access the Device Config menu: • Click and then click •...
  • Page 92 Using FLIR Cloud™ Client for PC or Mac 3. In the Alarm sources menu, you set up the parameters that trigger the alarm. • Under Alarm Type, select the alarm type that will trigger an alarm. For example, you can select Motion Detect for the alarm to be triggered by motion.
  • Page 93 Using FLIR Cloud™ Client for PC or Mac 4. In the Alarm link menu, you set up the responses to alarms. Select the channels that will pop up or alarm out devices (not included; not all systems support alarm out devi- ces) that will be triggered by an alarm.

  • Page 94: Tour & Task

    Using FLIR Cloud™ Client for PC or Mac To manage alarms: 1. Export: Export current list of alarms as an xml file. 2. Import: Import list of alarms. 3. Delete: Delete selected alarm. 4. Add: Add new alarm. 5. Alarms.

  • Page 95: Account

    Using FLIR Cloud™ Client for PC or Mac 3. Under Name, enter a name for your view. 4. Under Stay Time, enter the number of seconds the view will be shown before the cli- ent switches to the next view.
  • Page 96 Using FLIR Cloud™ Client for PC or Mac To create a user account: 1. Click Add. 2. Configure the following settings for the user account: • User Name: Enter a user name for the account. • Role: Select the role for the user account. By default, the user account gains all the permissions of the role selected, but you can deactivate permissions as needed.

  • Page 97: Managing Roles

    Using FLIR Cloud™ Client for PC or Mac To delete a user account: 1. Click next to the user account you would like to delete. Click OK to confirm. 15.14.2 Managing Roles Roles make it easier to manage user accounts by determining the permissions an individu- al user account can have.

  • Page 98: General

    Using FLIR Cloud™ Client for PC or Mac To delete a user account: 1. Click next to the role you would like to delete. Click OK to confirm. 15.15 General The General menu is where you can configure application settings for the client software.

  • Page 99: Alarm Prompt

    Using FLIR Cloud™ Client for PC or Mac The File menu contains the following options: • Snapshot Path: Click Browse to select the default folder to save snapshots. • Record Path: Click Browse to select the default folder to save video recordings.

  • Page 100: Version

    Using FLIR Cloud™ Client for PC or Mac • Motion Detect: Select or preview the sound that will play for motion detection. • Video Loss: Select or preview the sound that will play for video loss alarms. • Disk Full: Select or preview the sound that will play for disk full alarms.

  • Page 101: Connecting To Your System Using Smartphone Or Tablet Apps

    16.1 iPhone FLIR Cloud™ is an iPhone app that allows you to remotely view your system. 16.1.1 Prerequisites • The device you are connecting to must be connected to the Internet. • Port 80 and 35000 (or your HTTP and Client Ports, if you have changed them) must be port forwarded to your router.

  • Page 102: Live View Interface

    5.6. Password: Enter the system’s Password (default: 000000). 16.1.3 Live View Interface You can use FLIR Cloud™ in portrait and landscape mode. Live View Overview 1. Menu: Tap to bring up the Menu. 2. Display Area: Double-tap to open a channel in full screen. Swipe left or right to select a different page of channels.

  • Page 103: Controlling Ptz Cameras

    Connecting to your System Using Smartphone or Tablet Apps 6.1. Quick Playback: Tap to start/stop quick playback. 6.2. PTZ Controls: Open/close PTZ controls. PTZ camera required (not included). 6.3. Streaming Quality: Open/close streaming quality panel. 6.4. Not supported. 6.5. Not supported. 6.6.

  • Page 104: Viewing Snapshots And Videos With Local Files

    Connecting to your System Using Smartphone or Tablet Apps 4. Iris: Tap to show iris controls. 5. Goto preset: Tap to access preset controls. Then use the sliders to select a preset and then tap the checkmark to goto the preset. NOTE You must set presets for the camera using the system’s local menus before you can use this feature.
  • Page 105 Connecting to your System Using Smartphone or Tablet Apps 2. Tap + and select a channel to playback. 3. Select the date then the start and end times to playback. 4. Use the on-screen controls to control playback. Playback Controls 4.1.

  • Page 106: Enabling Push Notifications

    Connecting to your System Using Smartphone or Tablet Apps 16.1.7 Enabling Push Notifications You can have the app send push notifications to the notifications area on your device when one of your cameras detects motion. Once you have received a push notification, you can select it to open live video or a snapshot attachment from the camera that detected motion.

  • Page 107: Using The Event List

    Connecting to your System Using Smartphone or Tablet Apps 3. Tap Motion Detect and then check each channel you would like to receive push notifi- cations from. 4. Tap to save changes. You will now receive a notification when one of the selected cameras detect motion.

  • Page 108: Using Favorites

    Connecting to your System Using Smartphone or Tablet Apps Event List Overview 1. Events: Shows the details of each motion detection event. Tap the event to view the video or snapshot. 2. Delete All: Tap to delete all events in the Event List. NOTE To delete a single event, swipe it to the left and then tap Delete.

  • Page 109: Using The E-Map

    Connecting to your System Using Smartphone or Tablet Apps 4. Select the cameras you would like to add to the group. Tap to save changes. NOTE To delete cameras that have been added to the group, select the group in the group list. Then, swipe left and tap Delete.
  • Page 110 Connecting to your System Using Smartphone or Tablet Apps 2. Tap 3. Select a .jpg image on your mobile device. 4. Press and select a camera. Drag the camera on the screen to place it on the map. Repeat to add additional cameras. 5.

  • Page 111: Device Manager

    Connecting to your System Using Smartphone or Tablet Apps 2. Select the E-Map in the Device List. 3. Tap the camera or cameras to select and then tap Connect to open the cameras. 16.1.11 Device Manager You can use Device List to add, delete, or edit your systems. To access Device Manager: •...

  • Page 112: Ipad

    2. Tap . Tap OK to confirm. 16.2 iPad FLIR Cloud™ is an iPad app that allows you to remotely view your system. 16.2.1 Prerequisites • The device you are connecting to must be connected to the Internet. • Port 80 and 35000 (or your HTTP and Client Ports, if you have changed them) must be port forwarded to your router.

  • Page 113: Live View Interface

    8. Enter a new 6 character password and tap OK. This password will be used to log on to your system from now on. 9. The app opens in Live View and streams video from all connected cameras. 16.2.3 Live View Interface You can use FLIR Cloud™ in landscape or portrait mode. #; r. 2.0/23313/23313; en-US...

  • Page 114: Controlling Ptz Cameras

    Connecting to your System Using Smartphone or Tablet Apps Live View Overview 1. Display area: Double-tap to open camera in full screen. 2. Favorites: Slide to select favorites. 3. Disconnect: Disconnect from all open cameras. 4. Add to favorites: Add the current view to favorites. 5.

  • Page 115: Using Playback Mode On Ipad

    Connecting to your System Using Smartphone or Tablet Apps 2. Slide the middle controls to the right to access PTZ controls. PTZ Controls 1. Live display: Swipe to move the camera. Pinch to zoom in/out. 2. Direction buttons: Tap to move the camera. 3.
  • Page 116 Connecting to your System Using Smartphone or Tablet Apps NOTE You must enable Substream Recording to use playback mode on mobile devices. To use Playback Mode: 1. From Live View tap then 2. In Portrait Mode: Tap +, select the start time and end time for your search, and select the camera you would like to playback.

  • Page 117: Using Local File To View Manual Recordings

    Connecting to your System Using Smartphone or Tablet Apps Playback Controls 1. Display area: Double-tap to open camera in full screen. 2. Play/pause. 3. Previous file. 4. Disconnect: Disconnect from the currently selected camera. 5. Not supported. 6. Snapshot: Tap to take a snapshot from the currently selected camera. 7.

  • Page 118: Enabling Push Notifications

    Connecting to your System Using Smartphone or Tablet Apps 3. Tap a video file to open it. To delete videos: 1. Tap Edit. 2. Select the videos you would like to delete and tap 16.2.7 Enabling Push Notifications You can have the app send push notifications to the notifications area on your device when one of your cameras detects motion.
  • Page 119 Connecting to your System Using Smartphone or Tablet Apps NOTE Your cameras must have motion detection activated to receive push notifications. To enable Push Notifications: 1. From live view, tap then 2. Tap Push Config. 3. Tap the slider for the system you would like to configure. #;...

  • Page 120: Using The Event List

    Connecting to your System Using Smartphone or Tablet Apps 4. Tap Motion Detect then check each channel you would like to receive push notifica- tions from. 5. Under Type, select Playback to attach a video file with each push notification. Or, se- lect Picture to attach a still image of the camera that detected motion.

  • Page 121: Using Favorites

    Connecting to your System Using Smartphone or Tablet Apps 16.2.9 Using Favorites Favorites allows you to select a group of cameras as a favorite. You can then quickly bring up the group of cameras in Live View without having to individually select each camera. To create favorites: 1.

  • Page 122: Using The E-Map

    Connecting to your System Using Smartphone or Tablet Apps 16.2.10 Using the E-Map E-Map allows you to place cameras over a still image. For example, you can use the E- Map to create a virtual map of your cameras over a floor plan of your home or business. To add an E-Map: 1.
  • Page 123 Connecting to your System Using Smartphone or Tablet Apps 4.1. Select Image: Select different image file to use for your E-Map. 4.2. Add Camera: Tap + to select cameras to add to your E-Map. Then drag the camera to place it on the E-Map. 4.3.

  • Page 124: Using The Device Manager

    Connecting to your System Using Smartphone or Tablet Apps 2. Tap a camera from the E-map to open. 16.2.11 Using the Device Manager Device Manager allows you to manage your systems. To access Device Manager: 1. From live view, tap then 2.

  • Page 125: Android

    Connecting to your System Using Smartphone or Tablet Apps 16.3 Android FLIR Cloud™ allows you to remotely view your system on Android devices. 16.3.1 Prerequisites • The device you are connecting to must be connected to the Internet. • Port 80 and 35000 (or your HTTP and Client Ports, if you have changed them) must be port forwarded to your router.

  • Page 126: Live View Interface

    8. The app opens in Live View and streams video from your cameras. 16.3.3 Live View Interface You can use FLIR Cloud™ in portrait and landscape mode. Live View Overview 1. Menu: Tap to bring up the Menu.

  • Page 127: Controlling Ptz Cameras

    Connecting to your System Using Smartphone or Tablet Apps 6.4. Not supported. 6.5. Not supported. 6.6. Not supported. 6.7. Digital Zoom: Tap to activate digital zoom mode. Pinch to zoom in/out. 6.8. Color Settings: Tap to access color controls for the currently selected camera. 7.

  • Page 128: Viewing Snapshots And Videos With Local Files

    Connecting to your System Using Smartphone or Tablet Apps 16.3.5 Viewing Snapshots and Videos with Local Files If you have saved snapshots or videos using the app, you may open them with Local Files. To access Local Files: • Tap to access the Menu, and then tap Local Files.
  • Page 129 Connecting to your System Using Smartphone or Tablet Apps 2. Tap + and select a channel to playback. 3. Select the date then the start and end times to playback. 4. Use the on-screen controls to control playback. Playback Controls 4.1.

  • Page 130: Enabling Push Notifications

    Connecting to your System Using Smartphone or Tablet Apps 16.3.7 Enabling Push Notifications You can have the app send push notifications to the notifications area on your device when one of your cameras detects motion. Once you have received a push notification, you can select it to open live video or a snapshot attachment from the camera that detected motion.

  • Page 131: Using The Event List

    Connecting to your System Using Smartphone or Tablet Apps 3. Tap Motion Detect and then check each channel you would like to receive push notifi- cations from. 4. Under Push type, select Video to attach a video clip to each push notification. Or, se- lect Image to attach an image to each push notification.
  • Page 132 Connecting to your System Using Smartphone or Tablet Apps 1. Tap to access the Menu, and then tap Favorites. 2. Tap a group to configure an existing group. NOTE to create a new group and then enter a name for the new group. 3.

  • Page 133: Using The E-Map

    Connecting to your System Using Smartphone or Tablet Apps 16.3.10 Using the E-Map E-Map allows you to place cameras over a still image. For example, you can use the E- Map to create a virtual map of your cameras over a floor plan of your home or business. To add an E-Map: 1.

  • Page 134: Device Manager

    Connecting to your System Using Smartphone or Tablet Apps 2. Select the E-Map in the Device List. 3. Tap the camera or cameras to select and then tap Connect to open the cameras. 16.3.11 Device Manager You can use Device List to add, delete, or edit your systems. To access Device Manager: •...
  • Page 135 Connecting to your System Using Smartphone or Tablet Apps To delete a system: 1. Tap the system you would like to delete. 2. Tap . Tap OK to confirm. #; r. 2.0/23313/23313; en-US...

  • Page 136: Remote Viewing On Internet Explorer

    Internet Explorer to ensure full functionality. 2. In the address bar, enter your system’s IP address or DDNS address followed by the HTTP Port (default: 80). For example, http://192.168.1.1:80 or http://tomsmith.myddns-flir.com:80. NOTE You MUST include http:// in order to access your system.

  • Page 137: Ie Live Display Overview

    Remote Viewing On Internet Explorer 7. Click and drag cameras to the display window to view them live. 17.1.1 IE Live Display Overview NOTE Some options are not available in WAN mode. 1. Cameras: Click and drag to the display area to view. #;...
  • Page 138 Remote Viewing On Internet Explorer 2. Camera Controls: 2.1. Digital zoom: Click and drag to select the zoom area. 2.2. Manual record. 2.3. Snapshot. 2.4. Close. NOTE Manual Recordings are saved to C:\RecordDownload. Snapshots are saved to C:\PictureDownload. You must select Run as Administrator when you open Internet Explorer to use these functions. 1.

  • Page 139: Setting Up Remote Viewing

    NVR’s IP address. To set up port forwarding, use the included Auto Port For- warding Wizard software (19 Auto Port Forwarding Wizard, page 132) or refer to your router manufacturer’s instruction 5. Setup an account at http://ddns.myddns-flir.com. For details, 20 Setting Up DDNS Service, page 139. #; r. 2.0/23313/23313; en-US...

  • Page 140: Finding Your Ip Address And Mac Address

    Setting up Remote Viewing 18.3 Finding your IP Address and MAC Address The IP and MAC address of your system are necessary for DDNS setup. DDNS allows you to view and control your system from a remote location. To find your IP and MAC address: •...
  • Page 141 Setting up Remote Viewing Port Forwarding tells the router which device on the internal network to send the data to. When you set up port forwarding on your Router, it takes the data from the external IP ad- dress:port number and sends that data to an internal IP address:port number (i.e. Router External IP 216.13.154.34:80 to NVR Internal IP 192.168.0.3:80).

  • Page 142: Auto Port Forwarding Wizard

    Auto Port Forwarding Wizard The Auto Port Forwarding Wizard is an exclusive software that easily automates router port forwarding. Before setting up a DDNS account, it is recommended to run the Auto Port Forwarding Wizard to port forward the required ports. 19.1 Installation To install the Auto Port Forwarding Wizard: 1.
  • Page 143 Auto Port Forwarding Wizard 4. Select the users who can see the Auto Port Forwarding shortcut (Optional). Click the Next button to continue. 5. Click the Next button and then click Finish to complete the software installation. 6. Double-click the Auto Port Forwarding shortcut ( ) from your desktop to start the program.

  • Page 144: Configuration

    Auto Port Forwarding Wizard 19.2 Configuration You must have the following before you configure the software: Your router’s model number and version number Your router’s user name and password. Your device’s IP address. Your device’s port numbers that require port forwarding. 19.2.1 Obtaining Your Router Model Number and Version On most routers, the model and version number can be found underneath the router, printed on a sticker.

  • Page 145: Step 1: Populate The Router Database

    Auto Port Forwarding Wizard 2. If software updates are available, click the Download Now button in the top-right cor- ner. A software update includes an updated list of routers compatible with the Auto Port forwarding Wizard. • Run the update file and install the latest version of the software. 19.2.3 Step 1: Populate the Router Database The Auto Port Forwarding Wizard automatically populates a list of current routers, and de- tects the number of connected routers.

  • Page 146: Step 2: Enter Your Router Settings

    Auto Port Forwarding Wizard 19.2.4 Step 2: Enter your Router Settings 1. Under the Router drop-down list, select the model of your router. • Click the Search button ( ) to enter the name of your router model. NOTE You can click the Auto Detect button ( ) if you have a Linksys or Netgear router (works with most Linksys or Netgear models).

  • Page 147: Step 3: Update The Router Settings

    Auto Port Forwarding Wizard 19.2.5 Step 3: Update the Router Settings 1. Click the Update Router button. • You will see your router window open. The Auto Port Forwarding Wizard automati- cally populates your router with the relevant information. This will take a few moments.
  • Page 148 Auto Port Forwarding Wizard A proper DMZ configuration in Router 2 allows all incoming traffic going it to automati- cally pass to Router 1. Router 2 acts as a "dummy" router and passes all the incoming data onto Router 1. Router 1 is the router that needs the port forwarding information. Configuring a DMZ Host Connection 1.

  • Page 149: Setting Up Ddns Service

    Setting Up DDNS Service FLIR offers a free DDNS service for use with your system. A DDNS account allows you to set up a web site address that points back to your local network. The following outlines how to set up your free DDNS account.

  • Page 150: How Do I Enable Ddns On My System

    Setting Up DDNS Service 20.2 How Do I Enable DDNS On My System? Once you have registered for free DDNS service, use the information in the confirmation email to configure DDNS settings on your system. To enable DDNS on your system: 1.

  • Page 151: Connecting To Your System Using Ddns

    Now that you have set up your system for DDNS, use the following address formats to connect: 20.3.1 CMS Software or Mobile Apps Example DDNS address to connect using CMS or app tomsmith.myddns-flir.com • For details on the CMS Software, . • For details on mobile apps, . #; r. 2.0/23313/23313; en-US...

  • Page 152: Internet Explorer

    Setting Up DDNS Service 20.3.2 Internet Explorer Example DDNS address to connect using IE http://tomsmith.myddns-flir.com:80 • For details, 17 Remote Viewing On Internet Explorer, page 126. #; r. 2.0/23313/23313; en-US...

  • Page 153: Remote Firmware Upgrade

    Remote Firmware Upgrade To perform a firmware upgrade over the LAN or Internet, a Config Tool is provided on the CD or www.flirsecurity.com/pro. In an effort to continuously improve the functionality of our products, firmware upgrades are available as a free download on our website, as they are released.

  • Page 154: Installing A Firmware Upgrade Over The Internet

    Remote Firmware Upgrade 5. Configure the following: 5.1. Check any NVRs or IP cameras you would like to upgrade. 5.2. Click Open. Select the upgrade firmware file (.bin). 5.3. Click Upgrade. Wait for the upgrade to complete. Do not power off the system or disconnect the power cable during upgrade.
  • Page 155 Remote Firmware Upgrade 7. Configure the following: 7.1. Click System Upgrade. 7.2. Click Open. Select the firmware file (.bin). 7.3. Click Upgrade. Wait for the upgrade to complete. Do not power off the system or disconnect the power cable during upgrade. The system will restart when the upgrade is complete.

  • Page 156: Dnr100 Series Hard Drive Installation

    DNR100 Series Hard Drive Installation The system comes with a pre-installed 3.5" SATA hard drive. You can replace the hard drive with one up to a maximum size of 4TB. 22.1 Installing a Hard Drive CAUTION Make sure that the system is OFF and ALL power adapters have been disconnected before removing/in- stalling the hard drive.
  • Page 157 DNR100 Series Hard Drive Installation 4. Turn the NVR back over and remove the cover. The easiest way to do this is to pull up on the edge that hangs over the rear panel of the unit. 5. Place the hard drive over the screw slots on the bottom of the NVR and then slide the hard drive into place.

  • Page 158: Removing The Hard Drive

    DNR100 Series Hard Drive Installation 7. Turn the NVR over carefully. Tighten the hard drive screws (4x) to secure the hard drive. CAUTION Hold the hard drive in place when turning the NVR over to prevent damage to the NVR.
  • Page 159 DNR100 Series Hard Drive Installation 3. Loosen the hard drive screws (4x), but do not remove them. 4. Carefully turn the NVR over and remove the cover. The easiest way to do this is to pull up on the edge that hangs over the rear panel of the unit.

  • Page 160: Formatting Hard Drives

    DNR100 Series Hard Drive Installation 7. Replace the cover and cover screws (6x). NOTE After installation, you must format the hard drive in order to use it with the system. See 22.3 Format- ting Hard Drives, page 150. 22.3 Formatting Hard Drives You must format hard drives before you may use them with the system.

  • Page 161: Connecting A Ptz Camera

    Connecting a PTZ Camera You can connect PTZ cameras (not included) to the system. To connect a PTZ camera to the system: 1. Connect the camera video cable to one of the Video IN ports on the system. 2. Right-click and click Main Menu. Enter the system user name (default: admin) and password (default: 000000) if prompted.

  • Page 162: Advanced Ptz Controls

    Connecting a PTZ Camera 23.2 Advanced PTZ Controls Advanced PTZ controls can be used to save camera positions and cycle through various positions, and automate camera actions. To open advanced PTZ controls: • Click Page Switch in the PTZ control window to open advanced controls. Advanced PTZ controls overview: •...

  • Page 163: Tours

    Connecting a PTZ Camera 2. Click Page Switch to open advanced PTZ controls. 3. Under No., select the number of the preset you would like to go to and click Preset. 23.2.2 Tours Tours will cycle through a set of presets. To create a tour: 1.

  • Page 164: Pattern

    Connecting a PTZ Camera 3. Under No., select the number of the tour you would like to run and click Tour. 23.2.3 Pattern Patterns automatically cycle the camera between two positions. To create a pattern: 1. From the PTZ control window, click Set to open the aux menu. 2.
  • Page 165 Connecting a PTZ Camera 2. Click Border. 3. Move the camera into the desired left position and click Left. 4. Move the camera into the desired right position and click Right. To run an auto scan: 1. Right-click to return to the PTZ control window. 2.

  • Page 166: Dnr100 Series Troubleshooting

    DNR100 Series Troubleshooting When a malfunction occurs, it may not be serious and can be corrected easily. The follow- ing describes the most common problems and solutions. Please refer to the following be- fore calling FLIR Technical Support: Error Possible Causes Solutions •...

  • Page 167: Remote Connectivity Troubleshooting

    DNR100 Series Troubleshooting Error Possible Causes Solutions • Mouse not detected by • Mouse cable is not • Firmly connect the mouse cable to the system. firmly connected to the system. system. • Mouse is not con- nected to the system.

  • Page 168: Dnr100 Series System Specifications

    DNR100 Series System Specifications 25.1 System Main Processor Dual-core embedded processor Operating Embedded LINUX System Pentaplex Simultaneous View, Record, Playback, Backup, and Remote Monitoring Operation 25.2 Inputs/Outputs IP Camera Input 4 channel / 8 channel Power over 4 integrated PoE ports...

  • Page 169: Storage

    Power Supply 1x 12V DC 2A (for NVR); 1x 48V DC 1.04A (for PoE) As our products are subject to continuous improvement, FLIR Systems, Inc. and its sub- sidiaries reserve the right to modify product design, specifications, and prices without no- tice and without incurring any obligation.

  • Page 170: Notices

    Notices This equipment has been certified and found to comply with the limits regulated by FCC, EMC, and LVD. Therefore, it is designated to provide reasonable protection against inter- ference and will not cause interference with other appliance usage. However, it is imperative that the user follows the guidelines in this manual to avoid im- proper usage which may result in damage to the unit, electrical shock and fire hazard injury.
  • Page 172 © 2015, FLIR Systems, Inc. All rights reserved worldwide. Names and marks appearing herein are either registered trademarks or trademarks of FLIR Systems and/or its subsidiaries. All other trademarks, trade names or company names referenced herein are used for identification only and are the property of their respective owners.

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