Table of Contents
Advertisement
T
ROUBLESHOOTING
If you have difficulty with your C620 SIP Wireless Conference Phone, please try the
suggestions below.
For customer service or product information, contact the person who installed your
system. If your installer is unavailable, visit our website at
www.snomamericas.com.
Common Troubleshooting Procedures
Follow these procedures to resolve common issues. For more troubleshooting information,
see the user's manual for your product.
The firmware upgrade or configuration update isn't working.
Before using the WebUI, ensure you have the latest version of your web browser
installed. Some menus and controls in older browsers may operate differently than
described in this manual.
Ensure you have specified the correct path to the firmware and configuration files
on the SERVICING > Firmware Upgrade > Auto Upgrade page and the
SERVICING > Provisioning page.
If the phone is not downloading a MAC-specific configuration file, ensure the
filename is all upper case.
Provisioning: "Use DHCP Option" is enabled, but the C620 is not getting a
provisioning URL from the DHCP Server.
Ensure that DHCP is enabled in Network settings.
Troubleshooting
C
182
6
H A P T E R
Back to Contents
Advertisement
Table of Contents
