Troubleshooting - Snom C620 User Manual

Troubleshooting

If you have difficulty with your conference phone, please try the suggestions below.
For customer service, visit our website at
My C620 SIP Wireless Conference phone does not work at all.
After powering up the base station (see page 3), the LCD display will show
the idle screen. Press
happen, please try the following:
• Make sure the DC 5V 800 mA power adapter is securely connected to the base
station, and plugged into a wall outlet not controlled by a wall switch.
• Make sure the DC 12V 3A round jack power adapter is securely conected to the
conference phone charging dock, and plugged into a wall outlet not controlled
by a wall switch.
I cannot dial out.
• Try all the above suggestions.
• Make sure there is a dial tone before dialing.
• If other telephones in your office are having the same problem, the problem is
in the wiring or telephone service. Contact your IP PBX system administrator.
• Eliminate any background noise. Dial from another room in your office with less
background noise.
The conference phone does not ring when there is an incoming call.
• Make sure there is a dial tone before dialing.
• Make sure the ringer volume of the conference phone is not set to off (page
48).
• Make sure the base station DC 5V 800 mA power adapter, ethernet cable, and
the charging dock DC 12V 3A round jack power adapter are plugged in properly
(see page 3).
• If other telephones in your office are having the same problem, the problem
is in the wiring or IP PBX service. Contact your service provider (charges may
apply) or system administrator.
• Other electronic products such as ham radios and other DECT phones can
cause interference with your conference phone. Try installing your conference
phone as far away as possible from these types of electronic devices.
• Unplug the base station DC 5V 800 mA power adapter from the wall outlet. Wait
for approximately 15 seconds, and then plug it back in. If you still cannot get a
dial tone, please contact our customer service website designated above for
assistance.
snomamericas.com
and you will hear a dial tone. If any of this does not
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