Snom C520 WiMi Administrator And Provisioning Manual
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Snom C520 WiMi Administrator And Provisioning Manual

Conference call device
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Conference call device
C520 WiMi
Administrator and Provisioning Manual
v2018002
Rev. 2 6/17

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Summary of Contents for Snom C520 WiMi

  • Page 1 Conference call device C520 WiMi Administrator and Provisioning Manual v2018002 Rev. 2 6/17...

  • Page 2: Table Of Contents

    –– C520 WiMi Administrator and Provisioning Manual ONTENTS Preface ...................... 7 Text Conventions ........................8 Audience ..........................8 Related Documents ......................8 Introducing the C520................9 About the C520 conference phone ................... 10 Quick Reference Guide ..................... 11 Network Requirements...................... 13 C520 Configuration Methods ....................
  • Page 3 –– C520 WiMi Administrator and Provisioning Manual Dial Plan ......................36 SIP Server Settings ..................37 Registration Settings ..................37 Outbound Proxy Settings ................37 Backup Outbound Proxy Settings ..............38 Audio Settings ....................38 Quality of Service ..................39 Signaling Settings ..................
  • Page 4 –– C520 WiMi Administrator and Provisioning Manual Servicing Pages ........................ 69 Reboot ........................69 Time and Date ...................... 69 Time and Date Format ................... 70 Network Time Settings .................. 70 Time Zone and Daylight Savings Settings ............. 70 Manual Time Settings ..................71 Firmware Upgrade ....................
  • Page 5 –– C520 WiMi Administrator and Provisioning Manual "provisioning" Module: Provisioning Settings ..............111 "time_date" Module: Time and Date Settings ..............116 "log" Module: Log Settings ....................120 "remoteDir" Module: Remote Directory Settings ............. 121 "web" Module: Web Settings ................... 126 "user_pref"...
  • Page 6 –– C520 WiMi Administrator and Provisioning Manual...

  • Page 7: Preface

    This administrator and provisioning manual contains detailed instructions for installing and configuring The C520 WiMi Conference Phone with software version 1.1.6.x or newer. See “Using the Status menu” on page 21 for instructions on checking the software version on the device.

  • Page 8: Text Conventions

    NAT traversal settings, and so on. As the C520 Conference becomes certified for IP PBX equipment or services, Snom may publish interop guides for those specific services. The interop guides will recommend second-party devices and settings, along with C520-specific configurations for optimal performance with those services.

  • Page 9: Introducing The C520

    NTRODUCING THE This administrator and provisioning guide contains detailed instructions for configuring the C520 WiMi Conference Phone. Please read this guide before attempting to configure the C520. Some of the configuration tasks described in this chapter are duplicated in the Web User Interface (WebUI) described in the next chapter, but if you need to assign static IP addresses, they must be set at each device.

  • Page 10: About The C520 Conference Phone

    C520 WiMi Administrator and Provisioning Manual About the C520 conference phone The C520 WiMi Conference Phone is a conference phone designed to work with popular SIP telephone (IP PBX) equipment and services. Once you have ordered and configured your SIP equipment or service, the C520 enables you to make and receive calls as you would with any other business phone.

  • Page 11: Quick Reference Guide

    –– C520 WiMi Administrator and Provisioning Manual Quick Reference Guide The external features of the C520 conference phone are described below. Introducing the C520...
  • Page 12 –– C520 WiMi Administrator and Provisioning Manual R45 jack (power and network) • With PoE: To network • Without PoE: To power and network via adapter Introducing the C520...

  • Page 13: Network Requirements

    C520 WiMi Administrator and Provisioning Manual Network Requirements A simple C520 WiMi Conference Phone installation example is shown in Figure 1. A switched network topology is recommended for your LAN (using standard 10/100 Ethernet switches that carry traffic at a nominal rate of 100 Mbit/s).

  • Page 14: C520 Configuration Methods

    –– C520 WiMi Administrator and Provisioning Manual C520 Configuration Methods You can configure the C520 using one of the following methods:  From the C520 itself, using the menus. The C520 menus are best suited to configuring a few settings, perhaps after the initial setup has been done. For administrators, the settings available on the C520 menus include network settings, account settings, and provisioning settings.

  • Page 15: Adding A Custom Logo

    Uploading a logo is done using the configuration file. The parameters for uploading a custom logo are described in “Uploading a custom logo” on page 16. The default logo for bootup and idle mode is the Snom logo. The behavior described below is disabled by default.

  • Page 16: Uploading A Custom Logo

    –– C520 WiMi Administrator and Provisioning Manual Uploading a custom logo The file.bootup_logo and file.idle_logo parameters in the configuration file allow you to upload a custom bootup logo and custom idle logo. Place the logos on your server and enter the URL for each logo for the file.idle_logo and file.bootup_logo parameters.

  • Page 17: Customizing Soft Keys

    –– C520 WiMi Administrator and Provisioning Manual Customizing Soft Keys The configuration file allows you to select which soft keys can appear on the Idle screen, the Active Call screen, the Held Call screen and the Live Dial screen. You can also specify the position of each soft key.
  • Page 18 –– C520 WiMi Administrator and Provisioning Manual Table 2. Custom Soft Keys Screen Available Soft Keys Soft Key Text Direct Call Pickup DirPickup Line (visible with more than one account assigned) Line Settings Settings Bluetooth connect Connect Bluetooth device 1...
  • Page 19 –– C520 WiMi Administrator and Provisioning Manual Table 2. Custom Soft Keys Screen Available Soft Keys Soft Key Text Transfer Transfer Conference Conf XferLine (visible with more than one call) XferCall ConfLine (visible with more than one call) ConfCall Program Dial (up to three Program Dial keys)

  • Page 20: Configuration Using The Phone Menus

    –– C520 WiMi Administrator and Provisioning Manual H A P T E R ONFIGURATION SING THE HONE ENUS The C520 Main Menu has the following sub-menus:  Features—manage calls and Bluetooth devices, view and add directory entries, view call history, access messages, and use the speed dial menu.

  • Page 21: Viewing The Main Menu

    –– C520 WiMi Administrator and Provisioning Manual Viewing the Main Menu To use the C520 menu: 1. When the C520 is idle, press MENU. The Main Menu appears.   2. Press to highlight the desired sub-menu, and then press SELECT.
  • Page 22 –– C520 WiMi Administrator and Provisioning Manual Table 3. Status menu summary Menu Information listed 1. Network  IP address  DHCP status (Enabled/Disabled)  Subnet Mask  Gateway IP address  DNS server 1 IP address  DNS server 2 IP address ...

  • Page 23: Viewing Line Status

    –– C520 WiMi Administrator and Provisioning Manual Viewing Line status To view line status, from the Status menu, select Line. The Line menu lists the available lines, along with icons indicating each line's current registration status. Table 4. Line status icons...

  • Page 24: Using The Admin Settings Menu

    –– C520 WiMi Administrator and Provisioning Manual Using the Admin Settings Menu To access the Admin Settings menu: 1. When the C520 is idle, press MENU. The Main Menu appears.   to highlight Admin settings, and then press SELECT.

  • Page 25: Using The Network Setting Menu

    –– C520 WiMi Administrator and Provisioning Manual Using the Network Setting menu Use the Network setting menu to configure network-related settings for the C520. For more information about these settings, see “Basic Network Settings” on page 55 and “Advanced Network Settings” on page 56.
  • Page 26 –– C520 WiMi Administrator and Provisioning Manual To set static IP for the C520:   1. From the Network setting menu, press to highlight Set static IP, and then press SELECT. If DHCP is disabled, the Set static IP menu appears. If DHCP is enabled, an error message appears briefly before returning you to the Network setting menu.
  • Page 27 –– C520 WiMi Administrator and Provisioning Manual To set other settings (DNS and NTP):   1. From the Network setting menu, press to highlight Others, and then press SELECT. If DHCP is disabled, the Others menu appears. If DHCP is enabled, an error message appears briefly before returning you to the Network setting menu.

  • Page 28: Using The Line Menu

    –– C520 WiMi Administrator and Provisioning Manual Using the Line menu Use the Line menu to configure line-specific settings for the phone. To use the Line setting menu:  1. From the Admin Settings menu, press to highlight Line, and then press SELECT.

  • Page 29: Using The Provisioning Menu

    –– C520 WiMi Administrator and Provisioning Manual Using the Provisioning menu Use the Provisioning menu to configure auto-provisioning settings. For more information about auto-provisioning, see “Provisioning” on page 74 and “Provisioning Using Configuration Files” on page 85. On the Provisioning menu you can configure: ...

  • Page 30: Using The Webui

    –– C520 WiMi Administrator and Provisioning Manual H A P T E R SING THE The WebUI allows you to configure all aspects of C520 conference phone operation, including account settings, network settings, contact lists, and provisioning settings. The WebUI is embedded in the C520 operating system. When you access the WebUI, you are accessing it on the device, not on the Internet.

  • Page 31: Using The Web User Interface (Webui)

    –– C520 WiMi Administrator and Provisioning Manual Using the Web User Interface (WebUI) The Web User Interface (WebUI) resides on the C520 conference phone. You can access it using an Internet browser. After you log in to the WebUI, you can configure the C520 on...
  • Page 32 –– C520 WiMi Administrator and Provisioning Manual To access the WebUI: 1. Ensure that your computer is connected to the same network as the C520. 2. Find the IP address of the C520: a. When the C520 is idle, press MENU.

  • Page 33: Status Page

    –– C520 WiMi Administrator and Provisioning Manual Status Page The WebUI System Status page is equivalent to the Status menu on the C520. System Status The System Status page shows:  General information about your device, including model, MAC address, and firmware version ...

  • Page 34: System Pages

    –– C520 WiMi Administrator and Provisioning Manual System Pages SIP Account Management On the SIP Account Management pages, you can configure each account you have ordered from your service provider. The SIP Account settings are also available as parameters in the configuration file. See “"sip_account"...
  • Page 35 –– C520 WiMi Administrator and Provisioning Manual Setting Description Authentication name If authentication is enabled on the server, enter the authentication name (or authentication ID) for authentication with the server. Authentication password If authentication is enabled on the server, enter the authentication password for authentication with the server.

  • Page 36: Dial Plan

    –– C520 WiMi Administrator and Provisioning Manual Dial Plan The dial plan consists of a series of dialing rules, or strings, that determine whether what the user has dialed is valid and when the C520 should dial the number. Numbers that are dialed when forwarding a call—when the user manually forwards a call, or a pre-configured number is dialed for Call Forward All, Call Forward–No Answer, or Call Forward Busy—always bypass the dial plan.

  • Page 37: Sip Server Settings

    –– C520 WiMi Administrator and Provisioning Manual SIP Server Settings Setting Description Server address Enter the IP address or domain name for the SIP server. Server port Enter the port number that the SIP server will use. Registration Settings Setting...

  • Page 38: Backup Outbound Proxy Settings

    –– C520 WiMi Administrator and Provisioning Manual Backup Outbound Proxy Settings Setting Description Server address Enter the IP address or domain name for the backup proxy server. Server port Enter the port number that the backup proxy server will use.

  • Page 39: Quality Of Service

    –– C520 WiMi Administrator and Provisioning Manual Quality of Service Setting Description DSCP (voice) Enter the Differentiated Services Code Point (DSCP) value from the Quality of Service setting on your router or switch. DSCP (signalling) Enter the Differentiated Services Code Point (DSCP) value from the Quality of Service setting on your router or switch.

  • Page 40: Feature Access Codes Settings

    –– C520 WiMi Administrator and Provisioning Manual Feature Access Codes Settings If your IP PBX service provider uses feature access codes, then enter the applicable codes here. Setting Description Paging Enter the paging access code. Call Park Enter the call park access code. Broadsoft provides a feature access code for the park feature.
  • Page 41 –– C520 WiMi Administrator and Provisioning Manual Setting Description Call Forward Busy ON Enter the Call Forward Busy ON access code. Call Forward Busy OFF Enter the Call Forward Busy OFF access code. Anonymous Call Reject Enter the Anonymous Call Reject ON access code.

  • Page 42: Voicemail Settings

    –– C520 WiMi Administrator and Provisioning Manual Voicemail Settings Setting Description Enable MWI When enabled, the account subscribes to the "message Subscription summary" event package. The account may use the User ID or the service provider's "Mailbox ID". Mailbox ID Enter the URI for the mailbox ID.

  • Page 43: Nat Traversal

    –– C520 WiMi Administrator and Provisioning Manual NAT Traversal Setting Description Enable STUN Enables or disables STUN (Simple Traversal of UDP through NATs) for account x. The Enable STUN setting allows the C520 to identify its publicly addressable information behind a NAT via communicating with a STUN server.

  • Page 44: Session Timer

    –– C520 WiMi Administrator and Provisioning Manual Session Timer Setting Description Enable Session Timer Enables or disables the SIP session timer. The session timer allows a periodic refreshing of a SIP session using the RE-INVITE message. Minimum value (secs) Sets the session timer minimum value (in seconds) for account x.

  • Page 45: Call Settings

    –– C520 WiMi Administrator and Provisioning Manual Call Settings You can configure call settings for each account. Call Settings include Do Not Disturb and Call Forward settings. The call settings are also available as parameters in the configuration file. See “"call_settings"...

  • Page 46: Call Forward

    –– C520 WiMi Administrator and Provisioning Manual Call Forward Setting Description Enable Call Forward Enables or disables call forwarding for all calls on that line. Always Select to enable. Target Number Enter a number to which all calls will be forwarded.

  • Page 47: Preferences

    –– C520 WiMi Administrator and Provisioning Manual Preferences On the Preferences page, you can configure some basic settings for the phone and set hold reminder and call waiting settings. The Preferences page is also available to phone users when they log on to the WebUI.

  • Page 48: Call Hold Reminder

    –– C520 WiMi Administrator and Provisioning Manual Call Hold Reminder Setting Description Enable Call Hold Enables or disables the call hold reminder tone. Select to Reminder Tone enable. Tone Interval (secs) Sets the interval for the call hold reminder tone, in seconds.

  • Page 49: Program Dial Keys

    –– C520 WiMi Administrator and Provisioning Manual Program Dial Keys The Program Dial feature allows phone users to dial numbers with a single press of a soft key. On the Program Dial pages, you can configure up to three Program Dial keys. Each key requires a label (short enough to fit in the soft key’s area), an account and number that...

  • Page 50: Speed Dial

    –– C520 WiMi Administrator and Provisioning Manual Speed Dial On the Speed Dial page, you can enter up to 10 speed dial numbers. For each speed dial number you enter, you must assign the account on which the number will be dialed out.

  • Page 51: Speed Dial Keys

    –– C520 WiMi Administrator and Provisioning Manual Speed Dial Keys Click the link for each setting to see the matching configuration file parameter in “"speed_dial" Module: Speed Dial Settings” on page 133. Setting Description Name The name associated with the speed dial entry.

  • Page 52: Signaling Settings

    –– C520 WiMi Administrator and Provisioning Manual Signaling Settings The signaling settings are also available as parameters in the configuration file. See “"network" Module: Network Settings” on page 107. After entering information on this page, click to save it. Voice Click the link for each setting to see the matching configuration file parameter in “"network"...

  • Page 53: Ringer Settings

    –– C520 WiMi Administrator and Provisioning Manual Ringer Settings The Ringer Settings enable you to provide a distinctive ringing feature via the custom Alert-Info header associated with an incoming call. This setting overrides the ringer tone you have set for the account. For example, you can set a unique ringer tone to alert the C520 user upon receiving any incoming calls tagged as "important"...

  • Page 54: Paging Zones

    –– C520 WiMi Administrator and Provisioning Manual Paging Zones On the Paging Zones page, you can enter the multicast IP addresses that the phone will monitor. When a page is sent out using this multicast IP address, all phones that are programmed to monitor that IP address will receive the paging RTP stream and play the page on their speakerphone.

  • Page 55: Network Pages

    –– C520 WiMi Administrator and Provisioning Manual Network Pages You can set up the C520 for your network configuration on the Network pages. Your service provider may require you to configure your network to be compatible with its service, and the C520 settings must match the network settings.

  • Page 56: Advanced Network Settings

    –– C520 WiMi Administrator and Provisioning Manual Setting Description Primary DNS If DHCP is disabled, enter addresses for the primary and secondary DNS servers. Secondary DNS Advanced Network Settings VLAN You can organize your network and optimize VoIP performance by creating a virtual LAN for phones and related devices.

  • Page 57: Lldp-Med

    –– C520 WiMi Administrator and Provisioning Manual LLDP-MED Setting Description Enable LLDP-MED Enables or disables Link Layer Discovery Protocol for Media Endpoint Devices (LLDP-MED). LLDP-MED is a standards-based discovery protocol supported on some network switches. It is required for auto-configuration with VLAN settings.

  • Page 58: Contacts Pages

    –– C520 WiMi Administrator and Provisioning Manual Contacts Pages Local Directory On the Local Directory page, you can manage your local directory entries. You can sort, edit, delete, and add contact information for up to 200 entries. In order to back up your contacts or import another local directory file, the page also enables you to export and import your phone's local directory.
  • Page 59 –– C520 WiMi Administrator and Provisioning Manual Table 6. Local Directory commands Click To... Sort the list by last name. Edit information for an entry View the next page of entries. View the last page of entries. View the first page of entries.

  • Page 60: Create Local Directory Entry

    –– C520 WiMi Administrator and Provisioning Manual Create Local Directory Entry Setting Description Range Default First Name Enter the appropriate names in these fields. The maximum length Blank Last Name of the first name and last name fields is 15 characters.

  • Page 61: Blacklist

    –– C520 WiMi Administrator and Provisioning Manual Blacklist On the Blacklist page, you can manage local blacklist entries. The C520 rejects calls from numbers that match blacklist entries. You can sort, edit, delete, and add up to 200 blacklist entries. In order to back up your blacklist entries or import another local blacklist file, the page also enables you to export and import the blacklist.

  • Page 62: Create Blacklist Entry

    –– C520 WiMi Administrator and Provisioning Manual Table 7. Blacklist commands Click To... Add a new entry. Delete all entries. Import a blacklist file. Export the blacklist. To add a new blacklist entry: 1. Click The Create Blacklist Entry page appears.

  • Page 63: Blacklist Import/Export

    –– C520 WiMi Administrator and Provisioning Manual Blacklist Import/Export The best way to create a blacklist file for import is to first export the blacklist from the C520. After exporting the file, open it in an .xml editor and add or modify entries.

  • Page 64: Ldap

    –– C520 WiMi Administrator and Provisioning Manual LDAP The phone supports remote Lightweight Directory Access Protocol (LDAP) directories. An LDAP directory is hosted on a remote server and may be the central directory for a large organization spread across several cities, offices, and departments. You can configure the phone to access the directory and allow users to search the directory for names and telephone numbers.
  • Page 65 –– C520 WiMi Administrator and Provisioning Manual Setting Description Version Select the LDAP protocol version supported on the phone. Ensure the protocol value matches the version assigned on the LDAP server. Authentication scheme Select the LDAP server authentication scheme. Authentication name Enter the user name or authentication name for LDAP server access.
  • Page 66 –– C520 WiMi Administrator and Provisioning Manual Setting Description Work number attribute Sets the attribute for the work number. What you enter here should match the work number attribute for entries on the LDAP server (telephoneNumber, for example). This helps ensure that the phone displays LDAP entries in the same format as the Local Directory.

  • Page 67: Broadsoft

    –– C520 WiMi Administrator and Provisioning Manual Broadsoft The phone supports access to the Broadsoft Phonebook. Users can search for and call contacts that are hosted on the Broadsoft Phonebook. On the Broadsoft Phonebook Settings page, you must enter the path and credentials to enable the phone to access the Broadsoft Phonebook.

  • Page 68: Call History

    –– C520 WiMi Administrator and Provisioning Manual Call History The Call History page has no configurable settings. It displays Missed Calls, Received Calls, and Dialed Calls. Users can view their call history and "click to dial" numbers if click to dial is enabled.

  • Page 69: Servicing Pages

    –– C520 WiMi Administrator and Provisioning Manual Servicing Pages Reboot To manually reboot the C520 and apply settings that you have updated, click Time and Date On the Time and Date page, you can manually set the time and date, and the time and date formats.

  • Page 70: Time And Date Format

    –– C520 WiMi Administrator and Provisioning Manual Time and Date Format Click the link for each setting to see the matching configuration file parameter in “"time_date" Module: Time and Date Settings” on page 116. Default values and ranges are listed there.

  • Page 71: Manual Time Settings

    –– C520 WiMi Administrator and Provisioning Manual Setting Description DST End: Month If User-defined DST is enabled, set the end date and time for daylight savings: Month, week, day, and hour. DST End: Week DST End: Day DST End: Hour...

  • Page 72: Firmware Upgrade

    –– C520 WiMi Administrator and Provisioning Manual Firmware Upgrade You can update the C520 with new firmware using the following methods:  Retrieving a firmware update file from a remote host computer and accessed via a URL. This central location may be arranged by you, an authorized dealer, or your SIP service provider.

  • Page 73: Manual Firmware Update And Upload

    –– C520 WiMi Administrator and Provisioning Manual Manual Firmware Update and Upload On the Manual Firmware Update Settings page, you can upgrade the C520 firmware using a file located on your computer or local network. To update the firmware using a file on your computer or local network: 1.

  • Page 74: Provisioning

    –– C520 WiMi Administrator and Provisioning Manual Provisioning Provisioning refers to the process of acquiring and applying new settings for the C520 using configuration files retrieved from a remote computer. After a C520 is deployed, subsequent provisioning can update the C520 with new settings; for example, if your service provider releases new features.

  • Page 75: Provisioning Server

    –– C520 WiMi Administrator and Provisioning Manual Provisioning Server Setting Description Server URL URL of the provisioning file(s). The format of the URL must be RFC 1738 compliant, as follows: "<schema>://<user>:<password>@ <host>:<port>/<url-path>" "<user>:<password>@" may be empty. "<port>" can be omitted if you do not need to specify the port number.

  • Page 76: Dhcp Settings

    –– C520 WiMi Administrator and Provisioning Manual DHCP Settings Setting Description Use DHCP Options Enables the C520 to use DHCP options to locate and retrieve the configuration file. When selected, the C520 automatically attempts to get a provisioning server address, and then the configuration file. If DHCP options do not locate a configuration file, then the server provisioning string is checked.
  • Page 77 –– C520 WiMi Administrator and Provisioning Manual Setting Description Mode Sets which files for which the C520 checks. It can check for configuration files, firmware update files (from the URL entered on the Firmware Server Settings page), or both. Note: When checking for both configuration and firmware files, the firmware URL can be within the config file.

  • Page 78: Import Configuration

    –– C520 WiMi Administrator and Provisioning Manual Import Configuration You can configure the C520 by importing a configuration file from your computer or your local network. For more information about configuration file types and configuration file formatting, see “Provisioning Using Configuration Files” on page 85.

  • Page 79: Reset Configuration

    –– C520 WiMi Administrator and Provisioning Manual To export the configuration file:  Click The format of the exported file is <model name>_<mac address>.cfg. For example, C520_0011A0OCF489.cfg. Exporting a configuration file generates two header lines in the configuration file. These...

  • Page 80: Security

    –– C520 WiMi Administrator and Provisioning Manual Security On the Security page you can reset the admin password, reset the user password, and enter web server settings. The security settings are also available as parameters in the configuration file. See “"web"...

  • Page 81: Web Server

    –– C520 WiMi Administrator and Provisioning Manual Web Server Setting Description HTTP Server port Port used by the HTTP server. Enable Secure Browsing Sets the server to use the HTTPS protocol. HTTPS Server port Port used by the HTTPS server.

  • Page 82: Device Certificate

    –– C520 WiMi Administrator and Provisioning Manual Device Certificate To upload a Device certificate: 1. On the Device Certificate page, click 2. Locate the certificate file and click Open. 3. On the Device Certificate page, click Server Certificate To upload a web server certificate: 1.

  • Page 83: System Logs

    –– C520 WiMi Administrator and Provisioning Manual System Logs On the Syslog Settings page, you can enter settings related to system logging activities. It supports the following logging modes:  Syslog server  Volatile file Under Network Trace, you can capture network traffic related to the phone's activity and save the capture as a .pcap file.

  • Page 84: Network Trace

    –– C520 WiMi Administrator and Provisioning Manual The logging levels are:  CRITICAL: Operating conditions to be reported or corrected immediately (for example, an internal component failure or file system error).  ERROR: Non-urgent failures—unexpected conditions that won't cause the device to malfunction.

  • Page 85: Provisioning Using Configuration Files

    –– C520 WiMi Administrator and Provisioning Manual H A P T E R ROVISIONING SING ONFIGURATION ILES Provisioning using configuration files is the quickest way to configure multiple C520 conference phones. You can place configuration files on a provisioning server, where the C520 conference phones retrieve the files and update their configuration automatically.

  • Page 86: The Provisioning Process

    –– C520 WiMi Administrator and Provisioning Manual The Provisioning Process The automatic provisioning process is as follows: 1. Check for new or updated configuration files. For file-checking options, see “Provisioning” on page 74 and “Resynchronization: configuration file checking” on page 87. The C520 maintains a list of the last loaded provisioning files. The C520 compares its current configuration against the files it finds on the provisioning server.

  • Page 87: Resynchronization: Configuration File Checking

    –– C520 WiMi Administrator and Provisioning Manual Resynchronization: configuration file checking You can select a number of options that determine when the C520 checks for new configuration files. This process of checking for configuration files is called Resynchronization. Resynchronization options are available on the WebUI Provisioning page, but you can also include them in a configuration file.

  • Page 88: Configuration File Types

    General file: <model>.cfg  MAC-specific file: <model>_<MAC Address>.cfg The <model> variable is the Snom product model; for example, C520-WiMi. For more information about the MAC-specific configuration file, see “Guidelines for the MAC-Specific configuration file” on page 90. If the provisioning URL specifies a path only with no filename, then by default the C520 will fetch both files.

  • Page 89: Data Files

    –– C520 WiMi Administrator and Provisioning Manual Data Files The configuration file can also include links to data files for product customization. Allowed data types include the following:  Directory (contacts, blacklist) in .xml format  Certificates (server, provisioning, LDAP, Broadsoft) in pem format ...

  • Page 90: Configuration File Tips And Security

    C520 MAC address, which is printed on a label on the of the device, or available on the MENU > Status > Product Info screen. For example, a Snom C520 conference phone with the MAC address of 00:11:A0:10:6F:2D would download the C520-WiMi_0011A0106F2D.cfg file.

  • Page 91: Securing Configuration Files With Aes Encryption

    –– C520 WiMi Administrator and Provisioning Manual Securing configuration files with AES encryption You can encrypt your configuration files to prevent unauthorized users modifying the configuration files. The C520 firmware decrypts files using the AES 256 algorithm. After encrypting a file and placing it on your provisioning server, you can enable the C520 to decrypt the file after fetching it from the server.
  • Page 92 –– C520 WiMi Administrator and Provisioning Manual To enable configuration file decryption: 1. On the WebUI, click Servicing > Provisioning. 2. On the Provisioning page under Resynchronization, select Use Encryption for configuration file. 3. Enter the 16-character passphrase that you created when you encrypted the configuration file.

  • Page 93: Configuration File Parameter Guide

    –– C520 WiMi Administrator and Provisioning Manual H A P T E R ONFIGURATION ARAMETER UIDE This chapter lists the available options for all the settings within the C520 configuration file. Most settings in the configuration file have an equivalent in the WebUI (see the settings tables in “Using the WebUI”...
  • Page 94 –– C520 WiMi Administrator and Provisioning Manual <?xml version="1.0"?> <settings> <network> <ip> <dhcp_enable>1</dhcp_enable> </ip> </network> </settings> short form: sip_account.1.sip_account_enable = 1 sip_account.1.display_name = 1001 sip_account.1.user_id = 030398331001 XML form with index: <?xml version="1.0"?> </settings> <sip_account> <idx id="1"> <sip_account_enable>1</sip_account_enable> <display_name>1001</display_name> <user_id>030398331001</user_id>...

  • Page 95: Sip_Account" Module: Sip Account Settings

    –– C520 WiMi Administrator and Provisioning Manual  “"tone" Module: Tone Definition Settings” on page 138  “"profile" Module: Password Settings” on page 141  “"page_zone" Module: Paging Zone Settings” on page 142  “"softkey" Module: Custom Soft Key Settings” on page 144 ...
  • Page 96 –– C520 WiMi Administrator and Provisioning Manual Setting: sip_account.x.inter_digit_timeout Description: Sets the inter-digit timeout (in seconds) for account x. The inter-digit timeout sets how long the C520 waits after the last digit is entered before dialing the number. Values: 1–10...
  • Page 97 –– C520 WiMi Administrator and Provisioning Manual Setting: sip_account.x.dtmf_transport_method Description: Sets the transport method for DTMF signalling for account x. Values: auto, rfc2833, inband, info Default: auto Setting: sip_account.x.unregister_after_reboot_enable Description: Enables or disables the C520 to unregister account x after rebooting.
  • Page 98 –– C520 WiMi Administrator and Provisioning Manual Setting: sip_account.x.primary_outbound_proxy_server_address Description: Sets the outbound proxy server IP address for account x. Values: Text string Default: Blank Setting: sip_account.x.primary_outbound_proxy_server_port Description: Sets the outbound proxy server port for account x. Values: 1–65535 Default:...
  • Page 99 –– C520 WiMi Administrator and Provisioning Manual Setting: sip_account.x.codec_priority.4 Description: Sets the fourth highest-priority codec for account x. Values: none, g711u, g711a, g729, Default: g726 g726, g722 Setting: sip_account.x.codec_priority.5 Description: Sets the fifth highest-priority codec for account x. Values: none, g711u, g711a, g729,...
  • Page 100 –– C520 WiMi Administrator and Provisioning Manual Setting: sip_account.x.local_sip_port Description: Sets the Local SIP port for account x. Values: 1–65535 Default: Account 1: 5060 Account 2: 5070 Account 3: 5080 Setting: sip_account.x.transport_mode Description: Sets the Signalling Transport Mode for account x.
  • Page 101 –– C520 WiMi Administrator and Provisioning Manual Setting: sip_account.x.access_code_dnd_off Description: Sets the do not disturb (DND) OFF feature access code for account x. Values: Text string Default: Blank Setting: sip_account.x.access_code_cfa_on Description: Sets the Call Forward All ON feature access code for account x.
  • Page 102 –– C520 WiMi Administrator and Provisioning Manual Setting: sip_account.x.access_code_anonymous_call_block_off Description: Sets the Anonymous Call Block OFF feature access code for account x. Values: Text string Default: Blank Setting: sip_account.x.access_code_outgoing_call_anonymous_on Description: Sets the Anonymous Outgoing Call ON feature access code for account x.
  • Page 103 –– C520 WiMi Administrator and Provisioning Manual Setting: sip_account.x.mwi_subscription_expires Description: Sets the MWI subscription expiry time (in seconds) for account x. Values: 0–65535 Default: 3600 Setting: sip_account.x.mwi_ignore_unsolicited Description: Enables or disables ignoring of unsolicited MWI notifications— notifications in addition to, or instead of, SUBSCRIBE and NOTIFY methods—for account x.
  • Page 104 –– C520 WiMi Administrator and Provisioning Manual Setting: sip_account.x.nat_traversal_udp_keep_alive_interval Description: Sets the interval (in seconds) for sending UDP keep-alives. Values: 0–65535 Default: Setting: sip_account.x.music_on_hold_enable Description: Enables or disables a hold-reminder tone that a far-end caller hears when put on hold during a call on account x.

  • Page 105: Mac-Specific Configuration File Settings

    –– C520 WiMi Administrator and Provisioning Manual Setting: sip_account.use_first_trusted_certificate_for_all Description: Enables or disables accepting the first TLS certificate for all accounts. Values: 0 (disabled), 1 (enabled) Default: Setting: sip_account.x.park_variant Description: Selects how the C520 handles call parking, depending on the service provider.
  • Page 106 –– C520 WiMi Administrator and Provisioning Manual MAC-specific configuration file settings Setting: sip_account.x.sip_account_enable Description: Enables account x to be used by the device. Values: 0 (disabled), 1 (enabled) Default: Setting: sip_account.x.label Description: Sets the text that identifies the account on the device LCD. The account label appears on the idle screen, dialing screen, and other call appearance screens.

  • Page 107: General Configuration File Settings

    –– C520 WiMi Administrator and Provisioning Manual Setting: sip_account.x.feature_sync_enable Description: Enables or disables feature synchronization for account x. When enabled, features configured on the service provider's web portal will automatically be updated on the device's WebUI. Values: 0 (disabled), 1 (enabled)

  • Page 108: Network" Module: Network Settings

    –– C520 WiMi Administrator and Provisioning Manual "network" Module: Network Settings The network settings follow the format: network.[element]. General configuration file settings Setting: network.rtp.port_start Description: Sets the Local RTP port range start. Values: 1–65535 Default: 18000 Setting: network.rtp.port_end Description: Sets the Local RTP port range end.

  • Page 109: Mac-Specific Configuration File Settings

    –– C520 WiMi Administrator and Provisioning Manual Setting: network.eapol.enable Description: Enables or disables 802.1x EAPOL. Values: 0 (disabled), 1 (enabled) Default: Setting: network.eapol.identity Description: Sets the 802.1x EAPOL identity. Values: Text string Default: Blank Setting: network.eapol.access_password Description: Sets the 802.1x EAPOL MD5 password.
  • Page 110 –– C520 WiMi Administrator and Provisioning Manual MAC-specific configuration file settings Setting: network.nat.masquerading_enable Description: Enables or disables IP masquerading. Values: 0 (disabled), 1 (enabled) Default: Setting: network.nat.public_ip_addr Description: Sets the public IP address. Values: Text string (IPv4) Default: Setting: network.nat.public_sip_port Description: Sets the public SIP port.

  • Page 111: Provisioning" Module: Provisioning Settings

    –– C520 WiMi Administrator and Provisioning Manual Setting: network.ip.subnet_mask Description: Sets the subnet mask for the network. Values: Text string (IPv4) Default: Blank Setting: network.ip.gateway_addr Description: Sets the Gateway IP address. Values: Text string (IPv4) Default: Blank Setting: network.ip.dns1 Description: Sets the primary DNS server IP address.
  • Page 112 –– C520 WiMi Administrator and Provisioning Manual "provisioning" Module: Provisioning Settings The provisioning settings follow the format: provisioning.[element]. All these settings are exported when you manually export the configuration from the C520. All the provisioning settings are included in the general configuration file.
  • Page 113 –– C520 WiMi Administrator and Provisioning Manual Setting: provisioning.server_access_password Description: Sets the authentication password for the provisioning server. Values: Text string Default: Blank Setting: provisioning.dhcp_option_enable Description: Enables or disables using DHCP options for locating the configuration and firmware files. Values:...
  • Page 114 –– C520 WiMi Administrator and Provisioning Manual Setting: provisioning.schedule_mode Description: Sets the type of schedule check for configuration and firmware files. Values: disable, interval, weekday Default: disable Setting: provisioning.resync_time Description: Sets the interval (in minutes) between checks for new firmware and/or configuration files.
  • Page 115 –– C520 WiMi Administrator and Provisioning Manual Setting: provisioning.crypto_enable Description: Enables or disables encryption check for the configuration file(s). Enable if you have encrypted the configuration file(s) using AES encryption. Values: 0 (disabled), 1 (enabled) Default: Setting: provisioning.crypto_passphrase Description: Sets the AES encryption passphrase for decrypting the configuration file(s).
  • Page 116 –– C520 WiMi Administrator and Provisioning Manual Setting: provisioning.pwd_export_enable Description: Enables or disables passwords from being exported in plain text. This parameter is not available on the WebUI. The passwords affected are:  network.eapol.access_password  provisioning.fw_server_access_password  provisioning.server_access_password  profile.admin.access_password ...

  • Page 117: Time_Date" Module: Time And Date Settings

    –– C520 WiMi Administrator and Provisioning Manual "time_date" Module: Time and Date Settings The time and date settings follow the format: time_date.[element]. All these settings are exported when you manually export the configuration from the C520. All the time and date settings are included in the general configuration file.
  • Page 118 –– C520 WiMi Administrator and Provisioning Manual Values: Pacific/Pago_Pago, Pacific/Honolulu, Default: America/New_York America/Adak, America/Anchorage, America/Vancouver, America/Tijuana, America/Los_Angeles, America/Edmonton, America/Chihuahua, America/Denver, America/Phoenix, America/Winnipeg, Pacific/Easter, America/Mexico_City, America/Chicago, America/Nassau, America/Montreal, America/Grand_Turk, America/Havana, America/New_York, America/Caracas, America/Halifax, America/Santiago, America/Asuncion, Atlantic/Bermuda, Atlantic/Stanley, America/Port_of_Spain, America/St_Johns, America/Godthab, America/Argentina/Buenos_Aires,...
  • Page 119 –– C520 WiMi Administrator and Provisioning Manual Setting: time_date.daylight_saving_auto_adjust Description: Sets the device to automatically adjust clock for daylight savings. Values: 0 (disabled), 1 (enabled) Default: Setting: time_date.daylight_saving_user_defined Description: Enables or disables manual daylight savings configuration. Values: 0 (disabled), 1 (enabled)
  • Page 120 –– C520 WiMi Administrator and Provisioning Manual Setting: time_date.daylight_saving_end_week Description: Sets the week that daylight savings time ends. Values: 1–5 Default: Setting: time_date.daylight_saving_end_day Description: Sets the day that daylight savings time ends. Values: Sunday, Monday, Tuesday, Default: Sunday Wednesday, Thursday,...

  • Page 121: Log" Module: Log Settings

    –– C520 WiMi Administrator and Provisioning Manual "log" Module: Log Settings The log settings control system logging activities. System logging may be required for troubleshooting purposes. The following logging modes are supported:  Serial/Console—system log output to an external console using a serial/RS-232 cable ...

  • Page 122: Remotedir" Module: Remote Directory Settings

    –– C520 WiMi Administrator and Provisioning Manual "remoteDir" Module: Remote Directory Settings The remote directory settings follow the format: remoteDir.[element]. All these settings are exported when you manually export the configuration from the C520. All the remote directory settings are included in the general configuration file.
  • Page 123 –– C520 WiMi Administrator and Provisioning Manual Setting: remoteDir.ldap_user_name Description: Sets the LDAP authentication user name. Values: Text string Default: Blank Setting: remoteDir.ldap_access_password Description: Sets the LDAP authentication password. Values: Text string Default: Blank Setting: remoteDir.ldap_base Description: Sets the LDAP search base. This sets where the search begins in the directory tree structure.
  • Page 124 –– C520 WiMi Administrator and Provisioning Manual Setting: remoteDir.ldap_number_filter Description: Sets the LDAP number filter. Values: Text string Default: Blank Setting: remoteDir.ldap_firstname_attribute Description: Sets the name attributes. Enter the name attributes that you want the C520 to display for each entry returned after an LDAP search.
  • Page 125 –– C520 WiMi Administrator and Provisioning Manual Setting: remoteDir.ldap_incall_lookup_enable Description: Enables or disables LDAP incoming call lookup. If enabled, the C520 searches the LDAP directory for the incoming call number. If the number is found, the C520 uses the LDAP entry for CID info.
  • Page 126 –– C520 WiMi Administrator and Provisioning Manual Setting: remoteDir.broadsoft_access_password Description: Sets the Broadsoft Phonebook authentication password. Values: Text string Default: Blank Setting: remoteDir.broadsoft_dir_type Description: Sets the Broadsoft Phonebook directory type. Values: Group, GroupCommon, Default: Group Enterprise, EnterpriseCommon, Personal Setting: remoteDir.ldap_check_certificate Description: Enables or disables accepting only a trusted LDAP certificate.

  • Page 127: Web" Module: Web Settings

    –– C520 WiMi Administrator and Provisioning Manual "web" Module: Web Settings The web settings control the web server IP, port, and security settings. The web settings follow the format: web.[element]. All the web settings are included in the general configuration file.

  • Page 128: User_Pref" Module: User Preference Settings

    –– C520 WiMi Administrator and Provisioning Manual "user_pref" Module: User Preference Settings The user settings are accessible to the C520 user. These settings are useful for initial setup. You may wish to remove these settings from auto-provisioning update files so that users do not have their own settings overwritten.
  • Page 129 –– C520 WiMi Administrator and Provisioning Manual Setting: user_pref.notify.led.missed_call.enable Description: Sets how the Message Waiting LED operates. When enabled, the LED turns on for missed calls and new messages. When disabled, the LED turns on for new messages only. Note: This setting is not available on the phone menu or WebUI.
  • Page 130 –– C520 WiMi Administrator and Provisioning Manual Setting: user_pref.hold_reminder.interval Description: Sets the interval for the audible hold reminder in seconds. Values: 10–300 Default: Setting: user_pref.call_waiting.tone_enable Description: Enables or disables the call waiting tone. Values: 0 (disabled), 1 (enabled) Default: Setting: user_pref.call_waiting.tone_interval...
  • Page 131 –– C520 WiMi Administrator and Provisioning Manual Setting: user_pref.speaker_volume Description: Sets the speakerphone volume. Values: 1–9 Default: Setting: user_pref.key_beep_enable Enables or disables key beeps on the C520. Description: Values: 0 (disabled), 1 (enabled) Default: Configuration File Parameter Guide...

  • Page 132: Call_Settings" Module: Call Settings

    –– C520 WiMi Administrator and Provisioning Manual "call_settings" Module: Call Settings The call settings configure data related to a user's call preferences. The data is stored internally at /mnt/flash/CallSettings.xml. All the call settings (except one) follow the format: call_settings.account.x.[element] where x is an account number ranging from 1 to 3.
  • Page 133 –– C520 WiMi Administrator and Provisioning Manual Setting: call_settings.account.x.call_fwd_busy_enable Description: Enables or disables Call Forward Busy for account x. Values: 0 (disabled), 1 (enabled) Default: Setting: call_settings.account.x.call_fwd_busy_target Description: Sets the Call Forward Busy target number for account x. Values: Text string...

  • Page 134: Speed_Dial" Module: Speed Dial Settings

    –– C520 WiMi Administrator and Provisioning Manual "speed_dial" Module: Speed Dial Settings The speed dial key settings configure the dial pad keys for speed dialing pre-programmed phone numbers. When configured, the C520 user can press and hold a dial pad key to dial a programmed phone number.

  • Page 135: Ringersetting" Module: Distinctive Ringer Settings

    –– C520 WiMi Administrator and Provisioning Manual "ringersetting" Module: Distinctive Ringer Settings The distinctive ringer settings configure the distinctive ringer feature. For more information, see “Ringer Settings” on page 53. You can configure up to 8 instances of the distinctive ringer feature.

  • Page 136: Mac-Specific Configuration File Settings

    –– C520 WiMi Administrator and Provisioning Manual "file" Module: Imported File Settings The "file" parameters enable the provisioning file to import additional configuration files of various types, including:  Contact lists  Custom logos  Security certificates The following certificates are supported: ...
  • Page 137 –– C520 WiMi Administrator and Provisioning Manual Setting: file.sips.trusted.certificate.x Description: URI of SIPS (TLS transport) certificate to be imported for account x; for example, <protocol>://<user>:<password>@<host>:<port>/<url-path> Values: Text string Default: Blank Setting: file.ldap.trusted.certificate Description: URI of LDAP certificate to be imported; for example, <protocol>://<user>:<password>@<host>:<port>/<url-path>...
  • Page 138 –– C520 WiMi Administrator and Provisioning Manual Setting: file.contact.blacklist.overwrite Description: URL of contact blacklist to be imported. Entries in the imported file will replace all existing directory entries. Values: Text string Default: Blank Setting: file.bootup_logo Description: URL of custom logo shown during bootup. For logo specifications, see “Logo specifications”...

  • Page 139: Tone" Module: Tone Definition Settings

    –– C520 WiMi Administrator and Provisioning Manual "tone" Module: Tone Definition Settings The Tone Definition settings configure data for various tones for the purpose of localization. The Audio Manager component uses the data from this model to populate the mcu on bootup.
  • Page 140 –– C520 WiMi Administrator and Provisioning Manual Setting: tone.call_waiting_tone.element.x Description: Defines the call waiting tone element x. Values: Tone element string Default: Blank Setting: tone.hold_reminder.num_of_elements Description: Sets the number of tone elements for the hold reminder tone. Values: 1–5 Default: Setting: tone.hold_reminder.element.1...

  • Page 141: General Configuration File Settings

    –– C520 WiMi Administrator and Provisioning Manual Setting: tone.stutter_dial_dial_tone.element.1 Description: Defines the stutter dial tone element 1. Values: Tone element string Default: 2 440 -180 350 -180 0 0 0 0 100 100 10 Setting: tone.stutter_dial_dial_tone.element.2 Description: Defines the stutter dial tone element 2.

  • Page 142: Profile" Module: Password Settings

    –– C520 WiMi Administrator and Provisioning Manual Setting: tone.ring_back_tone.element.1 Description: Defines the ringback tone element 1. Values: Tone element string Default: 2 440 -180 480 -180 0 0 0 0 2000 4000 65535 Setting: tone.ring_back_tone.element.x Description: Defines the ringback tone element x.

  • Page 143: Page_Zone" Module: Paging Zone Settings

    –– C520 WiMi Administrator and Provisioning Manual "page_zone" Module: Paging Zone Settings The paging zone settings allow you to define a maximum of 10 paging zones that the C520 can use for multicast paging. The paging zone parameters (except for page_zone.call_priority_threshold) follow the format page_zone.x.[element], where x is the paging zone ID number, ranging from 1 to 10.
  • Page 144 –– C520 WiMi Administrator and Provisioning Manual Setting: page_zone.call_priority_threshold Description: Set the call_priority_threshold. If the paging zone priority (page_zone.x.priority) is higher or equal to the call priority, then a multicast page can interrupt an active, dialing, or incoming call. Values: 1–10...

  • Page 145: Softkey" Module: Custom Soft Key Settings

    –– C520 WiMi Administrator and Provisioning Manual "softkey" Module: Custom Soft Key Settings The custom soft key settings allow you to select which soft keys can appear on the Idle screen, the Call Active screen, the Call Held screen and the Live Dial screen. You can also specify the position of each soft key.
  • Page 146 –– C520 WiMi Administrator and Provisioning Manual Setting: softkey.live_dial Description: Specifies the soft keys visible on the live dial screen. Values: blank, dir, call_log, redial, Default: backspc,input,dial, message, end, dial, input, bt_device1, bt_device2, cancel, backspc, redial pgm_dial_1, pgm_dial_2, pgm_dial_3, bt_device1,...

  • Page 147: Bt_Settings" Module: Bluetooth Settings

    –– C520 WiMi Administrator and Provisioning Manual "bt_settings" Module: Bluetooth Settings The Bluetooth setting allows you to change the PIN that a cell phone must enter before connecting to the C520 via Bluetooth. This PIN also must be entered at the C520 when connecting a Bluetooth headset.

  • Page 148: Troubleshooting

    –– C520 WiMi Administrator and Provisioning Manual H A P T E R ROUBLESHOOTING Common Troubleshooting Procedures Follow these procedures to resolve common issues. For more troubleshooting information, see the user‘s manual for your product. Screen is blank.  Make sure the DC power cable is securely plugged into base unit and the power adapter.
  • Page 149 –– C520 WiMi Administrator and Provisioning Manual  Ensure you have specified the correct path to the firmware and configuration files on the SERVICING > Firmware Upgrade > Auto Upgrade page and the SERVICING > Provisioning page.  If the phone is not downloading a MAC-specific configuration file, ensure the filename is all upper case.

  • Page 150: Appendix

    –– C520 WiMi Administrator and Provisioning Manual PPENDIX Appendix A: Maintenance Taking care of your telephone  Your C520 conference phone contains sophisticated electronic parts, so you must treat it with care.  Avoid rough treatment.  Save the original packing materials to protect your C520 conference phone if you ever need to ship it.

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