Troubleshooting - Snom C520-WiMi User Manual

Troubleshooting

If you have difficulty with your conference phone, please try the suggestions below.
Finding the firmware version
As part of troubleshooting, you may need to provide the firmware version of the
conference phone.
1. When the phone is idle, press
2. In the Main Menu, press
3. In the Status menu, press
4. On the Product Info screen, press q until Firmware Ver. appears.
My Conference phone does not work at all.
After powering up the phone (see page 3), the LCD display will show the display
name and account number (extension) of the base. Press
of this does not happen, please try the following:
• Make sure the DC power cable is securely plugged into the phone and the power
adapter.
• Make sure the AC power cord is securely plugged into the power adapter and a wall
outlet not controlled by a wall switch.
I cannot dial out.
• Try all the above suggestions.
• Make sure there is a dial tone before dialing.
• If other telephones in your office are having the same problem, the problem is in the
wiring or telephone service. Contact your IP PBX system administrator.
• Eliminate any background noise. Dial from another room in your office with less
background noise.
.
2
(or scroll q to highlight 2 Status and press
ABC
3
(or scroll q to highlight 3 Product Info and press
DE F
63
to hear the dial tone. If any
).
).