AT&T SB67035 User Manual
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AT&T SB67035 User Manual

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User's Guide
AT&T SB67035 Deskset
© 2014–16 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced
American Telephones, San Antonio, TX 78219. Synapse® is a registered trademark of Advanced American Telephones. Issue 3.1 02/16

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  • Page 1 User’s Guide AT&T SB67035 Deskset © 2014–16 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Synapse® is a registered trademark of Advanced American Telephones. Issue 3.1 02/16...

  • Page 2: Table Of Contents

    Synapse SB67035 Deskset User’s Guide ONTENTS Preface ......................6 Additional Documentation ..........................6 Topic Navigation ..............................7 Text Conventions ..............................7 Overview......................8 Synapse System Overview ..........................9 Deskset Description............................10 Deskset Hard Keys ..........................11 Deskset Idle Screen........................... 12 Modes of Operation ............................
  • Page 3 Synapse SB67035 Deskset User’s Guide Calling Restricted Numbers on Your Extension ..............30 Calling Restricted Numbers Using Another Extension ............ 31 Making Calls with a Cordless Headset ..................... 31 Incoming Calls ....................32 Incoming Call Screen............................33 Incoming Call Indication ..........................34 Incoming Calls in Line Appearance Mode ................
  • Page 4 Synapse SB67035 Deskset User’s Guide Creating a New Personal List Entry......................71 Editing a Personal List Entry.......................... 72 Storing Directory Entries from the Call Log or Redial List............. 73 Deleting a Personal List Entry ........................74 Sorting Directory Entries..........................74 Voicemail ......................75...
  • Page 5 Synapse SB67035 Deskset User’s Guide Cordless Headset Registration and Deregistration Time-Out........121 Setting and Changing Your Password ...................122 Setting the Voicemail to Email Mode..................123 Admin Settings..............................123 Deskset Information............................124 Using Do Not Disturb (DND) ........................125 Auto-Attendant Settings ..........................125 Web Interface ..................... 127 Accessing the Web User Interface (WebUI)..................128...

  • Page 6: Preface

    Synapse SB67035 Deskset User’s Guide Back to Contents REFACE This User’s Guide provides instructions for using your Synapse SB67035 telephone with software version 3.1.1 or newer, and its optional accessories. See page 124 instructions on checking the software version on the Deskset. Although the Quick Start Guides also include information on using the devices, this guide has information on setting up the devices and more complete information on feature usage.

  • Page 7: Topic Navigation

    Synapse SB67035 Deskset User’s Guide Back to Contents Topic Navigation This Synapse SB67035 Deskset User’s Guide features easy navigation between topics and the ability to return to your original topic. Bold text in blue Text in blue indicates a link to another page in the document.

  • Page 8: Overview

    — it's simple to install, manage, and use, without sacrificing any of the features you need and expect from a business telephone system. This chapter introduces the SB67035 Deskset and accessories and provides an overview of the Synapse System and the external features of the Deskset.

  • Page 9: Synapse System Overview

    Synapse SB67035 Deskset User’s Guide Back to Contents Synapse System Overview Your Deskset is part of the Synapse System. Synapse differs from conventional telephone systems in that calls are not coordinated by a central controller. Instead, Synapse uses a distributed control system over a Local Area Network (LAN). Figure 1 illustrates a sample system.

  • Page 10: Deskset Description

    Synapse SB67035 Deskset User’s Guide Back to Contents Deskset Description The key external features of the Deskset are shown in Figure 2 and described in Table 2. 12:30PM Thu Feb 25 2010 Mary Williams 305-555-0134 0:02 Graham Bell 9-1-800-222-3111 0:13 ABC Account...

  • Page 11: Deskset Hard Keys

    Synapse SB67035 Deskset User’s Guide Back to Contents Deskset Hard Keys The hard keys include the standard telephone dial-pad keys and the function keys shown in Figure 3 and defined in Table 3. Figure 3. Deskset Function Keys Table 3. Deskset Function Keys 1.

  • Page 12: Deskset Idle Screen

    Synapse SB67035 Deskset User’s Guide Back to Contents Deskset Idle Screen Figure 4 identifies the basic elements of the Idle screen in Call Appearance mode (see “Modes of Operation” on page 13). Table 4 describes the call functions displayed on the Idle Screen.

  • Page 13: Modes Of Operation

    Synapse SB67035 Deskset User’s Guide Back to Contents Modes of Operation The system administrator can configure the Synapse system to operate in one of two different modes: Call Appearance mode and Line Appearance mode. Your Deskset operates differently in each mode. The appearance mode affects how you make, answer, and manage calls.

  • Page 14: Line Appearance Mode

    Synapse SB67035 Deskset User’s Guide Back to Contents Line Appearance Mode In Line Appearance mode, the Idle Screen appears as shown in Figure 6. 12:30PM Thu Feb 25 2010 Line Appearance Icons/  Line Names Correspond to Line Appearance keys on the Deskset. Your...

  • Page 15: Deskset Soft Keys

    Synapse SB67035 Deskset User’s Guide Back to Contents Deskset Soft Keys The Deskset provides soft keys, as illustrated in Figure 7. The soft key labels change according to the current task. For example, if you are holding a call, the key labels displayed are different from those displayed if you are making a call.

  • Page 16: Deskset Status Indicators

    Synapse SB67035 Deskset User’s Guide Back to Contents Deskset Status Indicators Status indicators appear in the upper right-hand corner of the Deskset display, as shown in Figure 8. DND ON 12:30PM Thu Feb 25 2010 Quick Press to move highlight, then Dial press SELECT.

  • Page 17: Call Indicators In Line Appearance Mode

    Synapse SB67035 Deskset User’s Guide Back to Contents Call Appearance Icons Call Appearance LEDs 12:30PM Thu Feb 25 2010 Highlight Bar Mary Williams 305-555-0134 0:02 Call Information Call Appearance Keys Graham Bell 9-1-800-222-3111 0:13 ABC Account... 503-555-0194 5:32 Quick Dial...

  • Page 18: Call Status Icons

    Synapse SB67035 Deskset User’s Guide Back to Contents Call Status Icons Table 7 shows and describes the call status icons. Table 7. Deskset Call Status Icons Icon Status Icon Status Available Incoming Call Indicates an available Call Indicates an incoming call when Appearance (or Line Appearance there are no other calls.

  • Page 19: Call Status Leds

    Synapse SB67035 Deskset User’s Guide Back to Contents Call Status LEDs The Call Status LED flash patterns indicate call status, as described in Table 8. In Call Appearance mode, the LEDs indicate call status for a single Deskset. In Line Appearance mode, all Desksets that share lines also display the same LED activity.

  • Page 20: Using The Speakerphone

    Synapse SB67035 Deskset User’s Guide Back to Contents You can enter special characters by pressing the # and * keys. Press # to cycle through the special characters # & ‘ , – . @ (in that order).  Press * to cycle through the special characters ! ( ) * + ? (in that order).

  • Page 21: About The Auto Attendant

    Synapse SB67035 Deskset User’s Guide Back to Contents About the Auto Attendant The Synapse system features an Auto Attendant that transfers incoming calls to an interactive voice menu that can guide callers to the desired extension or extension’s voicemail. Different menus can be set for different times of day.

  • Page 22: At&T Dect 6.0 Cordless Headset (Optional)

    Synapse SB67035 Deskset User’s Guide Back to Contents AT&T DECT 6.0 Cordless Headset (Optional) The optional cordless headset, shown in Figure 12, provides a 500-foot range and easy one-button answering once it is registered to your Deskset. Use your Deskset to register your cordless headset.

  • Page 23: Outgoing Calls

    Synapse SB67035 Deskset User’s Guide Back to Contents H A P T E R UTGOING ALLS The Deskset provides several methods for making a call. You can also use an optional cordless headset to complete a call that you dialed on the Deskset.

  • Page 24: Active Call Screen

    Synapse SB67035 Deskset User’s Guide Back to Contents Active Call Screen The active call screen, as shown in Figure 13, appears while you are on a call. 12:30PM Thu Feb 25 2010 12:30PM Thu Feb 25 2010 Graham Bell 232-555-0176...

  • Page 25: Predialing

    Synapse SB67035 Deskset User’s Guide Back to Contents Predialing Predial is only available when the Deskset is idle or when all calls are on hold. In Predial mode, there is no dial tone. You can only predial one phone number at a time. To begin Predial, press a dial-pad key.

  • Page 26: Live Dialing

    Synapse SB67035 Deskset User’s Guide Back to Contents Live Dialing You can make a call by going off hook, and then dialing a phone number. To dial a live number: 1. Do one of the following to go off hook (to hear the dial tone) from Idle mode: Lift the corded handset.

  • Page 27: Making A Call From A List

    Synapse SB67035 Deskset User’s Guide Back to Contents Making a Call from a List To make a call from a list: 1. Access the desired list entry. For example, press DIRECTORY. The Directory screen appears. See “Accessing Items in Lists” on page...

  • Page 28: Calling A Busy Extension

    Synapse SB67035 Deskset User’s Guide Back to Contents Calling a Busy Extension If you call an extension that is on a call or busy, your Deskset displays an Extension Status screen, shown in Figure 14. The Extension Status screen notifies you that the other party may not be available to answer your call.

  • Page 29: Making An Intercom Call

    Synapse SB67035 Deskset User’s Guide Back to Contents Making an Intercom Call Intercom Calls apply to Line Appearance mode only. To make an internal (extension-to-extension) call, you must press the INTERCOM key as shown in Figure 10 on page 17. By default, key 5 is the Intercom key, but your system administrator can configure additional Intercom keys to give you more Intercom lines.

  • Page 30: Calling A Restricted Number

    Synapse SB67035 Deskset User’s Guide Back to Contents Calling a Restricted Number Call Restriction Settings apply to Call Appearance mode only. Your system administrator can configure Call Restriction settings that may prohibit you from making calls to certain types of numbers — international long-distance numbers, for example.

  • Page 31: Calling Restricted Numbers Using Another Extension

    Synapse SB67035 Deskset User’s Guide Back to Contents Calling Restricted Numbers Using Another Extension If you need to use someone else’s Deskset to call a number that is restricted on that Deskset, you can enter your Extension number and User Password to complete the call.

  • Page 32: Incoming Calls

    Synapse SB67035 Deskset User’s Guide Back to Contents H A P T E R NCOMING ALLS When a call comes in, the Deskset rings and the incoming call information appears as shown in Figure 16 on page 33. The screen displays the caller’s name and number (if available).

  • Page 33: Incoming Call Screen

    Synapse SB67035 Deskset User’s Guide Back to Contents Incoming Call Screen The incoming call and active call screens are shown in Figure 16. Press Answer ,1&20,1* &$// 12:30PM Thu Feb 25 2010 Graham Bell 232-555-0176 0:11 *UDKDP %HOO  /LI W UHFHLY HU RU SUHVV $QVZHU 63($.(5 Quick +($'6(7 RU I ODVKLQJ &DOO $SSHDUDQFH...

  • Page 34: Incoming Call Indication

    Synapse SB67035 Deskset User’s Guide Back to Contents Incoming Call Indication When there is an incoming call, the Deskset rings. See “Sounds” on page 107. Do Not Disturb and Audible Ring Delay both affect the onset of ringing. See “Using Do Not Disturb (DND)” on page 125 “Sounds”...

  • Page 35: Incoming Calls In Line Appearance Mode

    Synapse SB67035 Deskset User’s Guide Back to Contents When there are no available Call Appearances, incoming calls are forwarded according to the Call Forward–No Answer setting customized by the system administrator. The default setting for Call Forward–No Answer is Voicemail.

  • Page 36: Ignoring A Call

    Synapse SB67035 Deskset User’s Guide Back to Contents Ignoring a Call You can ignore an incoming call by pressing to silence the ringer. The silenced Ignore ringer icon appears, as shown in Figure 19. If you are on an active or held call, after the ignored call has been forwarded, the highlight moves back to whatever call you were on before the incoming call.

  • Page 37: Call Screening

    Synapse SB67035 Deskset User’s Guide Back to Contents Call Screening This feature applies to Call Appearance mode only. When an incoming call goes to voicemail, the Message icon ( ) indicates that recording is in progress. You can listen to the recording in progress and interrupt it at any time by answering the call.

  • Page 38: Auto Answering

    Synapse SB67035 Deskset User’s Guide Back to Contents Auto Answering You can set your Deskset to answer calls automatically, without your having to touch the phone to answer. See “Automatic Answering” on page 115. When you enable Auto Answer, appears at the top of the Deskset screen if...

  • Page 39: Answering Direct Intercom Calls

    Synapse SB67035 Deskset User’s Guide Back to Contents Answering Direct Intercom Calls This feature applies to Call Appearance mode only. Direct Intercom is an automatic-answering feature that your system administrator can set for your Deskset. When Direct Intercom is enabled,...

  • Page 40: Answering Calls From Idle Mode

    Synapse SB67035 Deskset User’s Guide Back to Contents Answering Calls from Idle Mode When your Deskset is idle, incoming Call Queue calls ring at your extension and at all other idle Call Queue extensions. To answer a call in the Call Queue: You can answer these calls as described in “Answering a Call”...

  • Page 41: Call Management

    Synapse SB67035 Deskset User’s Guide Back to Contents H A P T E R ANAGEMENT This chapter describes the call management features of the Deskset. The Deskset enables you to put calls on hold, transfer calls, park calls, and create conference calls.

  • Page 42: Call Management

    Synapse SB67035 Deskset User’s Guide Back to Contents Call Management The Deskset call management functions begin with the active call screen shown in Figure 20. 12:30PM Thu Feb 25 2010 12:30PM Thu Feb 25 2010 Graham Bell 232-555-0176 0:11 Graham Bell...

  • Page 43: Putting A Call On Hold In Call Appearance Mode

    Synapse SB67035 Deskset User’s Guide Back to Contents Putting a Call on Hold in Call Appearance Mode To hold calls and manage held calls: 1. When you are on an active call, press HOLD. The Held Call Appearance icon appears next to the highlighted call.

  • Page 44: Putting A Call On Hold In Line Appearance Mode

    Synapse SB67035 Deskset User’s Guide Back to Contents Putting a Call on Hold in Line Appearance Mode In Line Appearance mode, all Desksets that share assigned lines can view held calls and take calls off hold. To hold calls and manage held calls: 1.

  • Page 45: Transferring A Call In Call Appearance Mode

    Synapse SB67035 Deskset User’s Guide Back to Contents Transferring a Call in Call Appearance Mode You can transfer an active or a held call to: an internal extension or external number  an extension’s voicemail, Group Mailbox (if available), or your Personal Mailbox ...
  • Page 46 Synapse SB67035 Deskset User’s Guide Back to Contents When the new call is established, you can speak to the person to whom you are transferring the call and announce the transfer. If you decide not to complete the transfer, you can cancel the Transfer Setup screen on the first call by pressing CANCEL.

  • Page 47: Transferring A Call To A Busy Extension

    Synapse SB67035 Deskset User’s Guide Back to Contents Transferring a call to a busy extension If you try to transfer a call to an extension in your office that is on an active call or is paging, the Extension Status screen reads on a call, as shown in Figure 21.
  • Page 48 Synapse SB67035 Deskset User’s Guide Back to Contents To transfer a call: 1. Press from the active call screen. The call is automatically put on hold and Transfer the Transfer Setup screen appears. 12:30PM Thu Feb 25 2010 232-555-0176 Awaiting Transfer...

  • Page 49: Making A Conference Call

    Synapse SB67035 Deskset User’s Guide Back to Contents Making a Conference Call You can set up a conference call with yourself and two telephone numbers (either internal, external, or with both). The pictures below show Call Appearance mode, but the procedure is the same in Line Appearance mode.

  • Page 50: Putting A Conference On Hold

    Synapse SB67035 Deskset User’s Guide Back to Contents If you hang up while on the conference, the conference ends. If you make or answer another call, the conference continues without you. You can rejoin by pressing a corresponding Call Appearance or Line Appearance key.

  • Page 51: Ending A Conference

    Synapse SB67035 Deskset User’s Guide Back to Contents Ending a Conference To end a conference: From the Conference screen, you can press: to end the conference. Both calls hang up and your Deskset returns to  EndConf the Idle screen or the Call Appearance or Line Appearance you were on before the conference call.

  • Page 52: Retrieving A Parked Call

    Synapse SB67035 Deskset User’s Guide Back to Contents 12:30PM Thu Feb 25 2010 Graham Bell 232-555-0176 Call Parked on Extension 101. Press ParkList to retrieve call. Quick Press to move highlight, then Dial press SELECT. CallFwd Page More 1/2 If no one retrieves the parked call after a time delay set by your system administrator (the default setting is three minutes), your Deskset rings and the parked call appears.

  • Page 53: Call Management Using A Headset

    Synapse SB67035 Deskset User’s Guide Back to Contents Call Management Using a Headset You can use an AT&T DECT 6.0 cordless headset (shown in Figure 22) or a corded headset with the Deskset. To register a cordless headset to your Synapse Deskset, see “To register...

  • Page 54: Accessing Items In Lists

    Synapse SB67035 Deskset User’s Guide Back to Contents H A P T E R CCESSING TEMS IN ISTS The Deskset has lists of phone numbers that are used for making calls and for call management. Some of the lists, like Voicemail, are explained elsewhere in this guide. In this chapter, you learn how to access an individual item in a list.

  • Page 55: Accessing The Queued Calls List

    Synapse SB67035 Deskset User’s Guide Back to Contents Accessing the Queued Calls List This feature applies to Call Appearance mode only. The system administrator can configure the system to forward incoming calls to the Call Queue. The Queued Calls list contains unanswered calls. If the system administrator has assigned your extension to the Call Queue, queued calls ring at your extension when your extension becomes idle.

  • Page 56: Accessing The Park List

    Synapse SB67035 Deskset User’s Guide Back to Contents Accessing the Park List This feature applies to Call Appearance mode only. Use the Parked Calls screen to access parked calls from any extension. See “Parking a Call” on page To access an entry in the Park list: 1.

  • Page 57: Accessing Voicemail

    Synapse SB67035 Deskset User’s Guide Back to Contents Accessing Voicemail For more information about voicemail, see “Voicemail” on page To access your voicemail: 1. From the Idle screen, press MESSAGES. If necessary, use the dial pad to enter your user password and press SELECT.

  • Page 58: About The Extension List

    Synapse SB67035 Deskset User’s Guide Back to Contents If your system administrator has assigned a Group Mailbox to you, a list of your Personal Mailbox and Group Mailboxes appears. Messages [1 New, 6 Old] Personal [1 New, 12 Old] Sales...

  • Page 59: Accessing The Extension List

    Synapse SB67035 Deskset User’s Guide Back to Contents Accessing the Extension List You can access the Extension list as part of the Directory when the phone is idle. See “Using the Directory” on page 68. When you go off-hook, you can access the Extension list using the soft key that appears.

  • Page 60: Accessing The Quick-Dial List

    Synapse SB67035 Deskset User’s Guide Back to Contents Accessing the Quick-Dial List The quick-dial list provides up to six entries for frequently called numbers. To access and dial quick-dial numbers: 1. Press the button to the right of 12:30PM Thu Feb 25 2010...

  • Page 61: Editing Quick Dial Entries

    Synapse SB67035 Deskset User’s Guide Back to Contents Editing Quick Dial Entries After you access a quick-dial entry, you can add and edit quick-dial entries using the Deskset or the WebUI. To edit entries using the WebUI, see “Quick-Dial Keys” on page 133.

  • Page 62: About The Redial List

    Synapse SB67035 Deskset User’s Guide Back to Contents About the Redial List The last 20 phone numbers that you dialed are recorded in the Redial list, as shown in Figure 25. Current Redial entry number and Name and number the total number displayed ...

  • Page 63: Accessing The Redial List

    Synapse SB67035 Deskset User’s Guide Back to Contents Accessing the Redial List To access a Redial entry: 1. Press REDIAL to display the Redial list, as shown in Figure 25.   2. Press until you highlight the desired entry.

  • Page 64: Deleting Redial Entries

    Synapse SB67035 Deskset User’s Guide Back to Contents Deleting Redial Entries You can delete a single Redial entry from the Redial list or all Redial entries. Ensure the entry you wish to delete is highlighted. To delete a single entry: 1.

  • Page 65: Searching The Directory Or Extension Lists Using The Dial Pad

    Synapse SB67035 Deskset User’s Guide Back to Contents Searching the Directory or Extension Lists Using the Dial Pad Use the dial pad to view the first entry that starts with any letter. To search for a list entry on the Deskset: 1.

  • Page 66: Accessing The Held Calls List

    Synapse SB67035 Deskset User’s Guide Back to Contents Accessing the Held Calls List This feature applies to Line Appearance mode only. When you or anyone else in your office puts an external call on hold, the call is displayed in the Held Calls list. From the Held Calls list, you can view and retrieve any held call in the system.

  • Page 67: Directory

    Synapse SB67035 Deskset User’s Guide Back to Contents H A P T E R IRECTORY The Synapse system provides three Directory lists. By default, the system displays entries from all three lists when you press DIRECTORY. See “Viewing Directory Entries” on page 69 to learn how you can limit this display to one of the three lists.

  • Page 68: Using The Directory

    Synapse SB67035 Deskset User’s Guide Back to Contents Using the Directory Access the Directory by pressing DIRECTORY to display the screen shown in Figure 26. Position in list/ Directory 1/48 number of items Full name and ABC Accountants Personal in list...

  • Page 69: Viewing Directory Entries

    Synapse SB67035 Deskset User’s Guide Back to Contents Viewing Directory Entries You can view all Directory entries in one list, or you can view only the Personal list, System list, or Extension list. Within a list, you can press a dial-pad key to see the first name that starts with the first letter on that key.
  • Page 70 Synapse SB67035 Deskset User’s Guide Back to Contents To change Directory settings: to display the second set of Directory soft keys. 1. From the Directory list, press More 1/3 Directory 1/48 ABC Accountants Personal 503-555-0194 Amy Lee Angela Martin 732-555-7318...

  • Page 71: Creating A New Personal List Entry

    Synapse SB67035 Deskset User’s Guide Back to Contents Creating a New Personal List Entry You can add up to 50 personal entries to the Directory. These personal entries are only visible at your extension. To create a new Personal list entry: 1.

  • Page 72: Editing A Personal List Entry

    Synapse SB67035 Deskset User’s Guide Back to Contents Editing a Personal List Entry You can edit any Personal list entry while viewing the Directory. To edit a Personal list entry: 1. Press DIRECTORY to display the Directory.   to highlight a Personal entry.

  • Page 73: Storing Directory Entries From The Call Log Or Redial List

    Synapse SB67035 Deskset User’s Guide Back to Contents Storing Directory Entries from the Call Log or Redial List To store a Call Log or Redial entry into your Personal list: 1. Press CALL LOG or REDIAL to access either list.

  • Page 74: Deleting A Personal List Entry

    Synapse SB67035 Deskset User’s Guide Back to Contents Deleting a Personal List Entry You can delete any one of your personal list entries while viewing the Directory. To delete a Personal list entry: 1. Press DIRECTORY to display the Directory.

  • Page 75: Voicemail

    Synapse SB67035 Deskset User’s Guide Back to Contents H A P T E R OICEMAIL Your Synapse system records and saves incoming voicemail messages. You can play, delete, or forward those messages to one or many other extensions. The MESSAGE...

  • Page 76: Voicemail Overview

    Synapse SB67035 Deskset User’s Guide Back to Contents Voicemail Overview When there is at least one new message, the MESSAGE WAITING LED lights up, as shown in Figure 27. MESSAGE WAITING LED Figure 27. Message Waiting LED To access your messages, see “Accessing Your Messages”...
  • Page 77 Synapse SB67035 Deskset User’s Guide Back to Contents Table 14. Messages List Soft Key Description Description Description Plays message. Deletes highlighted voicemail Play DelMsg message from Message list. Dials the selected entry. Moves to the next set of soft keys.

  • Page 78: Group Mailbox Overview

    Synapse SB67035 Deskset User’s Guide Back to Contents Group Mailbox Overview Group Mailboxes provide general delivery of voicemail messages to a group within an organization. Group Mailboxes are different from your Personal Mailbox in that messages in Group Mailboxes are not stored in your Deskset. Even if your Personal Mailbox is full, there may be space available in some of your Group Mailboxes.

  • Page 79: Accessing Your Messages

    Synapse SB67035 Deskset User’s Guide Back to Contents Messages [1 New, 6 Old] Personal [FULL] Sales [< 5 min] Support Quick Press to move highlight, then Dial press SELECT. Figure 31. Full Group Mailboxes After someone listens to a message, the [NEW] indicator for that message is ...
  • Page 80 Synapse SB67035 Deskset User’s Guide Back to Contents “New Messages” Messages appears when you Graham Bell 10:17a select # New Messages 232-555-0176 Feb 25 from the Idle screen. Private 8:05a Mary Williams Feb 14 Quick Press for next or for previous Dial message.

  • Page 81: Message Playback

    Synapse SB67035 Deskset User’s Guide Back to Contents Message Playback You can play either a single message or all of the voicemail messages in a Mailbox. To play new messages: 1. On the Idle screen, select # New Messages. The New Messages list appears.
  • Page 82 Synapse SB67035 Deskset User’s Guide Back to Contents To play old and new messages: 1. Press MESSAGES to view the entire Messages list, as described in “Accessing Your Messages” on page 79. The list is sorted with the newest messages at the top of the list.

  • Page 83: Forwarding A Message

    Synapse SB67035 Deskset User’s Guide Back to Contents Forwarding a Message You can forward a message to an extension or extensions, a voicemail distribution list (if enabled), or a Group Mailbox (if enabled). You can also record a message and forward it to a distribution list.
  • Page 84 Synapse SB67035 Deskset User’s Guide Back to Contents Forward Message Forward message to: John Smith - 225 Quick Press Send to forward the message to Dial listed extension(s). AddExt DelExt Intro Send If you have enabled voicemail distribution, you can press to display ...

  • Page 85: Recording An Introduction To Send With A Forwarded Message

    Synapse SB67035 Deskset User’s Guide Back to Contents Recording an Introduction to Send with a Forwarded Message You can record an audio introduction to send with a forwarded message. To begin recording the introduction, press while forwarding a message. Intro To record a message introduction: after selecting the target for a forwarded message.

  • Page 86: Sending A New Message To A Distribution List

    Synapse SB67035 Deskset User’s Guide Back to Contents Sending a New Message to a Distribution List If you have enabled voicemail distribution and created at least one distribution list, you can record a new message and send it to a distribution list. To create a distribution list, “Voicemail Distribution”...
  • Page 87 Synapse SB67035 Deskset User’s Guide Back to Contents 5. Press to begin recording. The soft key changes to Record Stop Record Message Message RECORDING Duration: Max allowed: 120s Quick Press Stop when you are finished Dial recording. Stop Press to return to the previous screen.

  • Page 88: Deleting Messages

    Synapse SB67035 Deskset User’s Guide Back to Contents Deleting Messages You can delete a single message or all messages from the Messages list. You can also delete a single message during message playback as described in “Message Playback” on page To delete a single message or all messages: 1.

  • Page 89: New Message Status Indications (! Icons)

    Synapse SB67035 Deskset User’s Guide Back to Contents New Message Status Indications (! Icons) You can add a new message indication (! icon) or delete all new indications from the Messages list. Messages display with an exclamation point to indicate that the message has not been played.

  • Page 90: Accessing Your Voicemail Remotely

    Synapse SB67035 Deskset User’s Guide Back to Contents Accessing Your Voicemail Remotely Remote access allows you to listen to Personal Messages or change the recorded greeting when you are away from your Deskset. Follow the voice prompts and press the appropriate dial-pad keys to navigate through the system.
  • Page 91 Synapse SB67035 Deskset User’s Guide Back to Contents To access voicemail remotely – listen to messages: Once you have accessed the system, the Main Menu plays. From this menu you can listen to old or new messages, as illustrated in Figure 32. You have the following options: To listen to new messages, press 1.
  • Page 92 Synapse SB67035 Deskset User’s Guide Back to Contents To access voicemail remotely – voicemail greeting setup: 1. To set up the voicemail greeting, access the system and press 8. As illustrated in the flow diagram in Figure 33, you have the following options: To record a primary greeting, press 1.

  • Page 93: Call Log

    Synapse SB67035 Deskset User’s Guide Back to Contents H A P T E R The Call Log provides available name and number information for the last 50 calls received. The newest entries replace the oldest. “Using the Call Log” on page 94 ...

  • Page 94: Using The Call Log

    Synapse SB67035 Deskset User’s Guide Back to Contents Using the Call Log The Call Log soft keys, as shown in Figure 34 and described in Table 15, are available whenever the Call Log has at least one entry. Call Log...

  • Page 95: Managing Missed Calls

    Synapse SB67035 Deskset User’s Guide Back to Contents Entries not highlighted display the time for calls received on the current day. Calls before the current day display the date. If the caller ID information is absent because it is unavailable, UNKNOWN NAME and UNKNOWN NUMBER appear.

  • Page 96: Reviewing The Call Log List

    Synapse SB67035 Deskset User’s Guide Back to Contents New Missed Calls Graham Bell 9:55a 232-555-0176 Feb 25 Mary Williams 9:55a Unknow n Caller 12:31p 604-555-0153 4:23p Press f or dialing options. Quick Dial PlayMsg Delete Call More 1/3 A call record is no longer considered new once you highlight it.

  • Page 97: Listening To Voicemail From The Call Log

    Synapse SB67035 Deskset User’s Guide Back to Contents Listening to Voicemail From the Call Log If the caller left a voicemail message, you can play the message from the Call Log list or from Call Log Details. To play a voicemail message from the Call Log: 1.

  • Page 98: Storing Call Log Entries

    Synapse SB67035 Deskset User’s Guide Back to Contents Storing Call Log Entries To store a Call Log entry into your Personal list: 1. From the desired Call Log entry, press to view the soft key. More 1/3 Store to store the entry in your Personal list. The Personal Entry screen 2.

  • Page 99: Deleting Call Log Entries

    Synapse SB67035 Deskset User’s Guide Back to Contents Deleting Call Log Entries You can delete a single Call Log entry, or all Call Log entries. To delete a single Call Log entry: 1. From a highlighted Call Log entry, press .

  • Page 100: Paging

    Synapse SB67035 Deskset User’s Guide Back to Contents H A P T E R AGING Paging allows you to broadcast what you say to more than one extension. If your system administrator has set up Paging Zones, you can page all extensions or a zone.

  • Page 101: Paging All Extensions Or A Paging Zone

    Synapse SB67035 Deskset User’s Guide Back to Contents Paging All Extensions or a Paging Zone If your system administrator has set up Paging Zones, you can page all extensions or a zone. To page all extensions or a Paging Zone: 1.

  • Page 102: Single-Zone Overhead Paging

    Synapse SB67035 Deskset User’s Guide Back to Contents Single-Zone Overhead Paging If your Synapse system includes an optional single-zone overhead paging (OHP) system, your system administrator may have set up an overhead paging option in the Paging Zones list. You might be able to page a meeting room or a warehouse, for example. The OHP speakers are included when you page All Extensions, and they may be included in other Paging Zones.
  • Page 103 Synapse SB67035 Deskset User’s Guide Back to Contents Overhead Paging ATA (200, 201) ATA (202, 203) ATA (204, 205) ATA (206, 207) Quick to scroll then press Dial SELECT to choose an ATA. 5. The multi-zone Overhead Page screen appears. If necessary, enter the desired overhead Paging Zone number.

  • Page 104: Deskset Settings

    Synapse SB67035 Deskset User’s Guide Back to Contents H A P T E R ESKSET ETTINGS You or your system administrator can customize your Deskset using the following menus and features: “Deskset Menu” on page 105  “Deskset Settings” on page 106 ...

  • Page 105: Deskset Menu

    Synapse SB67035 Deskset User’s Guide Back to Contents Deskset Menu You can use the Deskset menus to set up many Deskset features. Access the Menu by pressing MENU, and then select options by highlighting an item and pressing SELECT, or by pressing the dial-pad key with that option number.

  • Page 106: Deskset Settings

    Synapse SB67035 Deskset User’s Guide Back to Contents Deskset Settings Use the Deskset Settings menu, as shown in Figure 35, to access the three functions and the related submenus listed in Table 16 To display the Deskset Settings menu, press MENU then 1.

  • Page 107: Display

    Synapse SB67035 Deskset User’s Guide Back to Contents Display Use the Display menu to adjust your Deskset LCD contrast and backlight. To access the Display menu: 1. Press MENU, then 1, and then 1. The Display menu appears. Display 1. Contrast 2.

  • Page 108: Preferred Audio

    Synapse SB67035 Deskset User’s Guide Back to Contents 3. Press 2 on the dial pad to set the Audible Ring Delay from 0 to 40 seconds. Call Appearance   Press to select one of the delay values. The default is 0, which also disables mode the feature.

  • Page 109: User Settings

    Synapse SB67035 Deskset User’s Guide Back to Contents User Settings Use the User Settings menu to modify the settings shown in Figure 36 and listed in Table 17. User Settings vary depending on whether your system is in Call Appearance or Line Appearance mode.

  • Page 110: Greetings

    Synapse SB67035 Deskset User’s Guide Back to Contents To display the User Settings menu: 1. Press MENU and then 2. The User Settings menu appears. 2. If you have set a user password, the User Password screen appears before the User Settings menu appears.

  • Page 111: Recording A Greeting

    Synapse SB67035 Deskset User’s Guide Back to Contents You cannot delete or record over the Pre-Set greeting. 2. Press to save the greeting. The system checks to see if the selected greeting Save has been recorded. If the greeting has been recorded, the User Settings menu appears.
  • Page 112 Synapse SB67035 Deskset User’s Guide Back to Contents Play/Rec Greeting Primary Greeting Duration: Max allowed: 60s Quick Dial Play Delete Record Exit 5. Press to review the message. The recording is saved until you press Play Record again or you press...

  • Page 113: Call Forward All And Call Forward-No Answer

    Synapse SB67035 Deskset User’s Guide Back to Contents Call Forward All and Call Forward–No Answer Call Forward All and Call Forward–No Answer redirect incoming calls. Once your Deskset forwards a call, you cannot answer the call at your Deskset. Call Appearance mode only — You can set Call Forward All to redirect calls to ...
  • Page 114 Synapse SB67035 Deskset User’s Guide Back to Contents  Phone #. Press to move to the to Phone #: field and enter a valid phone  number. Enter a preceding 9 or whatever digit, if any, that must be dialed for external calls.

  • Page 115: Automatic Answering

    Synapse SB67035 Deskset User’s Guide Back to Contents Automatic Answering You can set the Deskset to automatically answer calls after a delay that you specify. Without touching the Deskset, you can speak to and be heard by people who call you.

  • Page 116: Voicemail Memory

    Synapse SB67035 Deskset User’s Guide Back to Contents Auto Answer Auto Answer Enabled Auto Answer is currently Delay [5 sec] unavailable. Contact your system administrator. to move highlight. Quick Dial to cycle through options. Save Figure 37. Auto Answer Unavailable Screen Voicemail Memory Your voicemail messages are stored on your Deskset.

  • Page 117: Name Recording

    Synapse SB67035 Deskset User’s Guide Back to Contents Name Recording If callers access the Company Directory when the Auto Attendant is on, they hear this recording upon entering your name. To create a useful recording for incoming callers, you should say your name slowly, clearly, and at a reasonable volume.
  • Page 118 Synapse SB67035 Deskset User’s Guide Back to Contents Play/Rec Name Personal Name Duration: Max allowed: Quick Dial Record Play Exit 5. Press to review the recorded name. Play . The Name Recording menu appears. 6. Press Exit To delete a personal name: 1.

  • Page 119: Registering An Optional Cordless Headset

    Synapse SB67035 Deskset User’s Guide Back to Contents Registering an Optional Cordless Headset You can register only one AT&T DECT 6.0 cordless headset to a Deskset. When a Deskset has cordless accessories, they are all part of the same extension, and only one device can be used at a time.

  • Page 120: Deregistering A Cordless Headset

    Synapse SB67035 Deskset User’s Guide Back to Contents Deregistering a Cordless Headset You must deregister a cordless headset before you can register it to a different Deskset. If you remove a Deskset from the system, first deregister any cordless accessories.

  • Page 121: Cordless Headset Registration And Deregistration Time-Out

    Synapse SB67035 Deskset User’s Guide Back to Contents Cordless Headset Registration and Deregistration Time-Out If the cordless device is registered to another Deskset or telephone, it must be deregistered first. See “Deregistering a Cordless Headset” on page 120. For security reasons, the registration process on both Deskset and cordless headset terminates after the time-out period of two minutes if registration is not successful.

  • Page 122: Setting And Changing Your Password

    Synapse SB67035 Deskset User’s Guide Back to Contents Setting and Changing Your Password Use the Password menu to set, change, or clear your password. This setting can also be controlled on the WebUI. Once the password has been cleared, password entry is no longer necessary for User Settings, voicemail and the WebUI.

  • Page 123: Setting The Voicemail To Email Mode

    Synapse SB67035 Deskset User’s Guide Back to Contents Setting the Voicemail to Email Mode The Voicemail to Email feature converts new voicemail messages to .WAV files and sends them to your email account as an attachment. You can also choose to receive an email notification of a new message without the .WAV attachment.

  • Page 124: Deskset Information

    Synapse SB67035 Deskset User’s Guide Back to Contents Menu 1. Deskset Settings 2. User Settings 3. Admin Settings 4. Deskset Information 5. Auto Attendant Settings Quick to scroll then press Dial SELECT or press 1-5. For more information on these settings, see the Synapse Administrator’s Guide, www.telephones.att.com/synapseguides...

  • Page 125: Using Do Not Disturb (Dnd)

    Synapse SB67035 Deskset User’s Guide Back to Contents Using Do Not Disturb (DND) Do Not Disturb (DND) silences incoming ringing and paging. You can still answer incoming calls when DND is on. The incoming call screen appears and the Call Appearance or Line Appearance LED flashes.
  • Page 126 Synapse SB67035 Deskset User’s Guide Back to Contents Auto Attendant Settings Parts Service Sales Quick to scroll then press Dial SELECT to edit settings. 3. Highlight the name of the Auto Attendant you want to manage and press SELECT. ...

  • Page 127: Web Interface

    Synapse SB67035 Deskset User’s Guide Back to Contents H A P T E R NTERFACE Use an Internet browser to access the Web User Interface (WebUI) that resides on the Deskset. See “Accessing the Web User Interface (WebUI)” on page 128.

  • Page 128: Accessing The Web User Interface (Webui)

    Synapse SB67035 Deskset User’s Guide Back to Contents Accessing the Web User Interface (WebUI) To access the WebUI: 1. Ensure that your computer is connected to the same network as the Synapse system. Your computer may already be connected to the network through the PC port on the back of a Deskset.

  • Page 129: Error Handling

    Synapse SB67035 Deskset User’s Guide Back to Contents Error Handling If you type an invalid value into one of the WebUI fields and click Apply, the page is not saved. The WebUI displays an error message at the top of the page. The field with the incorrect value is highlighted in yellow, as shown in Figure 39.
  • Page 130 Synapse SB67035 Deskset User’s Guide Back to Contents To modify the Basic Settings: 1. Set the Call Forward All Settings. When on, Call Forward All forwards calls to the Call Appearance target you select, and your Deskset does not ring.

  • Page 131: Personal Directory

    Synapse SB67035 Deskset User’s Guide Back to Contents Personal Directory To allow easy dialing, you can create a Personal Directory (referred to as the Personal list on the Deskset) that is only available from your extension. Your administrator can also create a System Directory of names and phone numbers (referred to as System list on the Deskset) that is available to all extensions.
  • Page 132 Synapse SB67035 Deskset User’s Guide Back to Contents To edit Personal Directory entries: 1. In the navigation menu at left, click Personal Directory. The Directory List page appears. 2. Click [Edit] next to the entry to be edited. The Edit Personal Directory List Entry page appears.

  • Page 133: Quick-Dial Keys

    Synapse SB67035 Deskset User’s Guide Back to Contents Quick-Dial Keys To add or edit quick-dial entries: 1. In the navigation menu at left, click Quick Dial Keys. The Quick Dial Keys page appears. 2. Enter names and telephone numbers or extensions in the Name and Number columns.

  • Page 134: Voicemail Distribution

    Synapse SB67035 Deskset User’s Guide Back to Contents Voicemail Distribution If you enable voicemail distribution, you can leave new messages or forward existing messages to lists that you create in the WebUI. This feature is disabled by default. If you enable this feature, there will be an additional step every time you press MESSAGES to access your voicemail.
  • Page 135 Synapse SB67035 Deskset User’s Guide Back to Contents To create a voicemail distribution list: 1. In the navigation menu at left, click Voicemail Distribution to display the Voicemail Distribution Lists page. . The Create Distribution List page appears. 2. Click 3.
  • Page 136 Synapse SB67035 Deskset User’s Guide Back to Contents To edit or delete a voicemail distribution list: 1. In the navigation menu at left, click Voicemail Distribution to display the Voicemail Distribution Lists page. for the distribution list you want to edit or delete. The Edit 2.

  • Page 137: Help

    Synapse SB67035 Deskset User’s Guide Back to Contents Help To access WebUI Help: 1. In the navigation menu at left, click Help. A PDF Help file opens. 2. To view a topic, click the link for that topic. The page for that topic appears.

  • Page 138: Troubleshooting

    Synapse SB67035 Deskset User’s Guide Back to Contents H A P T E R ROUBLESHOOTING If you have difficulty operating your Deskset and accessories, try the following suggestions in this section: “Common Troubleshooting Procedures” on page 139  “Display Messages” on page 140 ...

  • Page 139: Common Troubleshooting Procedures

    Synapse SB67035 Deskset User’s Guide Back to Contents Common Troubleshooting Procedures Follow these procedures to resolve common issues. Resolving General Functional Issues To resolve a blank screen or device that does not work at all: Ensure the AC plug is plugged into an electrical outlet not powered by a wall ...

  • Page 140: Display Messages

    Synapse SB67035 Deskset User’s Guide Back to Contents To resolve problems with a cordless device: For features or audio problems, make sure that the Deskset associated with the cordless device does not share the problem. If it does, look in Deskset Troubleshooting. See “Other...
  • Page 141 Synapse SB67035 Deskset User’s Guide Back to Contents Probable Cause Corrective Action There may be a problem with Check if other network devices, such as  the office network. computers, are communicating with the network. If not, contact your IT administrator.

  • Page 142: Calls Generally

    Synapse SB67035 Deskset User’s Guide Back to Contents Calls Generally Calls are dropped. Probable Cause Corrective Action Restoring Deskset settings or Your system administrator should avoid updating  updating software while that software or restoring Deskset settings when you extension is in use will cause are likely to be using the phone.
  • Page 143 Synapse SB67035 Deskset User’s Guide Back to Contents On external calls, you hear an excessive echo at the Deskset. Probable Cause Corrective Action The automatic PSTN Gateway See your system administrator. There may be  line calibration did not run non-system equipment connected in parallel to properly.
  • Page 144 Synapse SB67035 Deskset User’s Guide Back to Contents A call is forwarded or transferred to an external telephone number and the call is disconnected. Probable Cause Corrective Action Telephone line-to-telephone Contact your system administrator about  resetting the Timer for Forwarded and line call times have been restricted.
  • Page 145 Synapse SB67035 Deskset User’s Guide Back to Contents You are unable to transfer a call to an external phone number. Probable Cause Corrective Action Transferring to an external Check that your system administrator has  phone number has been enabled transferring to an external phone disabled, or no lines are number.

  • Page 146: Incoming Calls

    Synapse SB67035 Deskset User’s Guide Back to Contents You don’t hear a Park Ringback tone. Probable Cause Corrective Action Ringer volume is set to OFF. On the Deskset, press the VOL + button.  Incoming Calls Your Deskset does not receive incoming calls.
  • Page 147 Synapse SB67035 Deskset User’s Guide Back to Contents External caller cannot find your extension in the Auto Attendant Directory. Probable Cause Corrective Action You have not recorded a Record a name at the Deskset. Press  Personal Name. MENU –> 2 –> 5 (Call Appearance mode) or MENU –>...
  • Page 148 Synapse SB67035 Deskset User’s Guide Back to Contents Caller ID is not working. The display shows  Phone#  and a digit for the name, and the same digit for the phone number. Probable Cause Corrective Action Your organization does not Caller ID is a subscription service.

  • Page 149: Outgoing Calls

    Synapse SB67035 Deskset User’s Guide Back to Contents Outgoing Calls No dial tone. Probable Cause Corrective Action Handset cord is plugged into Ensure the handset cord is plugged into the  the wrong jack. handset jack on the side of the Deskset. Do not connect the handset cord to the corded headset jack on the back of the Deskset.
  • Page 150 Synapse SB67035 Deskset User’s Guide Back to Contents You cannot make international long distance calls. Probable Cause Corrective Action Call Appearance mode Consult your system administrator.  only — If you don’t need to dial an extra digit (such as 9)

  • Page 151: Voicemail

    Synapse SB67035 Deskset User’s Guide Back to Contents Voicemail Voicemail is not received at the extension you called. Probable Cause Corrective Action The extension’s voicemail is Delete messages.  full. Extension is unplugged. Plug in the extension.  Distribution list error.
  • Page 152 Synapse SB67035 Deskset User’s Guide Back to Contents Incomplete voicemail messages. Probable Cause Corrective Action Recording interrupted by If a caller leaves a very long message, part of it  time-out or full memory. may be lost when the Deskset disconnects the call after two minutes.

  • Page 153: Other Deskset Features

    Synapse SB67035 Deskset User’s Guide Back to Contents The system does not respond to remote voicemail commands. Probable Cause Corrective Action The system cannot detect Confirm you have entered star, star (**) before  Dual-Tone Multi-Frequency entering your remote access code (user (DTMF) tones, which are the password).
  • Page 154 Synapse SB67035 Deskset User’s Guide Back to Contents There is no key so you cannot forward messages to a Distribution list. DistrList Probable Cause Corrective Action key is not Log on to the WebUI and click DistrList  Voicemail Distribution. Enable voicemail...

  • Page 155: Webui

    Synapse SB67035 Deskset User’s Guide Back to Contents Probable Cause Corrective Action If you have an SB67025 Ask your system administrator to configure one  Deskset, the system or more quick-dial keys for your Deskset. administrator must configure one or more programmable feature keys as quick-dial keys before they can be used.

  • Page 156: Pc/Deskset Interaction

    Synapse SB67035 Deskset User’s Guide Back to Contents PC/Deskset Interaction Internet connection or access to the local network on your computer does not work after installing the Deskset. Probable Cause Corrective Action The Ethernet cables are not Check that the Ethernet cable from the computer ...

  • Page 157: At&T Dect 6.0 Cordless Headset

    Synapse SB67035 Deskset User’s Guide Back to Contents AT&T DECT 6.0 Cordless Headset The headset not responding. Probable Cause Corrective Action The headset has lost 1. Disconnect the cordless headset battery. connection to the Deskset. 2. Wait three minutes. 3. Install the battery again and place the cordless headset into the charger.
  • Page 158 Synapse SB67035 Deskset User’s Guide Back to Contents The cordless headset registration is not working. Probable Cause Corrective Action The headset and the Deskset Confirm that you have placed the headset in the  are not communicating with charger before you press...
  • Page 159 Synapse SB67035 Deskset User’s Guide Back to Contents No dial tone. Probable Cause Corrective Action Headset cannot Verify that the Deskset can make external calls.  communicate with Deskset. For more information, see “Outgoing Calls” on page 149. You may be out of range of the Deskset; move ...
  • Page 160 Synapse SB67035 Deskset User’s Guide Back to Contents The Deskset shows no indication that the headset is on a call. Probable Cause Corrective Action The headset is registered to If nearby people have headsets, they may have  another Deskset. If others...
  • Page 161 Synapse SB67035 Deskset User’s Guide Back to Contents Probable Cause Corrective Action You cannot identify or locate If the headset is registered to an unknown  the Deskset that the headset Deskset which has AC power, you must carry the is registered to.

  • Page 162: Appendixes

    Synapse SB67035 Deskset User’s Guide Back to Contents PPENDIXES Appendix A: Soft Keys The Synapse Deskset features keys below the LCD screen. The bottom of the LCD displays the appropriate label for each key as the function of the key changes.
  • Page 163 Synapse SB67035 Deskset User’s Guide Back to Contents Table 18. Deskset Soft Key Functions (Continued) Function Description Function Description Allows changes to previously entered Moves to the next set of soft keys. If information. this key appears, there are more than four soft keys available.

  • Page 164: Appendix B: Technical Specifications

    Weight 59.96 oz. (1700 g) (including adapter) Power Requirements SB67035 Deskset: 5.1 V DC @ 1700 mA (AC Adapter), PoE Class 3 Cordless headset charger: 6 V DC @ 200 mA Cordless headset battery: 3.7 V 240 mAH RJ-45 Ethernet...

  • Page 165: Appendix D: Important Safety Instructions

    Synapse SB67035 Deskset User’s Guide Back to Contents Appendix D: Important Safety Instructions This symbol alerts you to important operating or servicing instructions in this document. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.

  • Page 166: Appendix E: Gpl License Information

    Synapse SB67035 Deskset User’s Guide Back to Contents Appendix E: GPL License Information Portions of the software associated with this product are open source, and fall within the scope of the GNU General Public License (GPL). Accordingly, those portions of code are available to the public, consistent with the requirements of the GPL, in either source code format or object code format, depending upon the nature of the code at issue.

  • Page 167: Glossary

    Synapse SB67035 Deskset User’s Guide Back to Contents LOSSARY This glossary provides definitions that pertain to the Synapse telephone system. active call: An established telephone call that is not on hold. analog phone: A non-Synapse telephone that plugs directly into a normal telephone wall plug or into the Synapse PSTN Gateway BYPASS port or ATA FXS port.
  • Page 168 Synapse SB67035 Deskset User’s Guide Back to Contents direct dial: Allows callers to directly dial users' extension numbers after the Auto Attendant answers. Directory: A list of names and phone numbers. Display Names: The names that the system administrator enters to identify each extension number.
  • Page 169 Synapse SB67035 Deskset User’s Guide Back to Contents hard key: Any physical key on the Deskset or Gateway. Examples include MENU and 1 on the Deskset; and SELECT and CANCEL on the Gateway. hard reset: An action that restores factory default settings.
  • Page 170 Synapse SB67035 Deskset User’s Guide Back to Contents paging zone: A set of extensions that can be paged as a group. park: A form of hold that allows held calls to be retrieved by a user at any Synapse extension.
  • Page 171 Synapse SB67035 Deskset User’s Guide Back to Contents system administrator: A person to perform functions such as setting up and modifying system configurations. This system administrator can be an employee or your telephone equipment provider. System list: This list of names and phone numbers is created and maintained by the system administrator.

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