AT&T SB67020 User Manual page 156

Symptom
You are unable to
transfer a call to an
extension.
Your Deskset does not
automatically forward a
call to another
extension.
You are unable to
transfer a call to an
outside phone number.
Troubleshooting
Synapse SB67020 Deskset User's Guide
Probable Cause
The extension is unavailable.
Call Appearance mode only—
The Call Forward All settings
are incorrect.
Transferring to an outside
phone number has been
disabled, or no lines are
available.
Corrective Action
Check if the destination extension is disconnected from the

network.
Ensure that the extension exists.

All the destination extension's lines may be busy.

If the party you have on hold hangs up, call back and start

the transfer process again.
Check that Call Forward All is on. FWD should appear in the

top right corner of the screen while in Idle mode.
Ensure that a valid extension number has been entered as a

destination extension.
Confirm that the Call Forward All Target is set to

Check that your system administrator has enabled

transferring to an outside phone number.
Ensure that a valid outside number is shown in the Phone #

field. You do not need to enter a 9 (or whatever digit, if any,
that must be dialed first for an outside call).
Ensure that the Gateway is connected to the network.

All phone lines may be in use. If so, try again later.

156
Calls Generally
.