Page 1 User’s Guide AT&T SB67030 Deskset and Accessories © 2011 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Synapse™ is a trademark of Advanced American Telephones. Issue .0 2/11...
Page 2: Table Of Contents
Synapse SB67030 and Accessories User’s Guide ONTENTS Preface..................................11 Topic Navigation ................................................12 Text Conventions ...............................................14 Deskset and Optional Cordless Handset Menu Navigation..............................15 Additional Documentation ............................................15 Overview .................................. 16 SB67030 Deskset...............................................20 Deskset Description..........................................20 Deskset Idle Screen..........................................21 Deskset Soft Keys.............................................22 Deskset Idle Screen Soft Keys....................................22 Deskset Status Indicators........................................23...
Page 3 Synapse SB67030 and Accessories User’s Guide [Handset] SB67040 Cordless Handset (Optional) ..................................34 [Handset] Cordless Handset Description..................................35 [Handset] Cordless Handset Liquid Crystal Display (LCD) ..........................37 [Handset] Cordless Handset LCD Screen Types ..............................38 [Handset] Cordless Handset Soft Keys ..................................40 [Handset] Cordless Handset Screen Icons..................................40 [Handset] Using the Cordless Handset Speakerphone............................42...
Page 4 Synapse SB67030 and Accessories User’s Guide Deskset Settings ..............................70 Deskset Menu ................................................71 Deskset Settings.................................................72 Display................................................73 Sounds ................................................74 Preferred Audio ............................................75 User Settings................................................76 Greetings ..............................................78 Recording a Greeting........................................79 Call Forward All and Call Forward–No Answer ................................80 Call Fwd All – Mailbox ........................................82 Call Fwd All –...
Page 5 Synapse SB67030 and Accessories User’s Guide [Handset] Setting the Cordless Handset to Factory Default .......................... 107 [Handset] Viewing the Product ID....................................108 Accessing Items in Lists ............................109 Accessing the Call Queue ..........................................110 Accessing the Park List ............................................111 Accessing Voicemail.............................................. 112 Accessing the Directory ............................................
Page 6 Synapse SB67030 and Accessories User’s Guide Directory.................................136 Using the Directory..............................................137 Viewing Directory Entries ........................................... 138 Creating a New Personal List Entry ......................................140 Editing a Personal List Entry..........................................141 Storing Directory Entries from the Call Log or Redial List ..............................142 Deleting a Personal List Entry..........................................
Page 7 Synapse SB67030 and Accessories User’s Guide Call Log...................................180 Using the Call Log..............................................181 Managing Missed Calls............................................183 Reviewing the Call Log List ..........................................184 Voicemail Messages in Call Logs....................................186 Storing Call Log Entries............................................187 Deleting Call Log Entries ............................................ 188 [Handset] Accessing the Call Log with the Cordless Handset ............................
Page 8 Synapse SB67030 and Accessories User’s Guide Auto Answering ............................................... 215 Answering Calls in the Call Queue........................................ 216 [Handset] Answer a Call with the Cordless Handset ................................217 [Handset] Incoming Call Indication ..................................... 218 [Handset] Answer a Call ........................................219 [Handset] Multiple Incoming Calls....................................220 Call Management..............................221...
Page 9 Synapse SB67030 and Accessories User’s Guide [Handset] Retrieving a Parked Call From Any Extension......................... 244 [Handset] Using a Corded Headset ..................................... 245 Call Management Using Headsets ......................................... 246 Paging ..................................247 Paging ..................................................248 [ATA] Single-Zone Overhead Paging ......................................250 [ATA] Multi-Zone Overhead Paging ......................................251 [Handset] Paging ..............................................
Page 10 Synapse SB67030 and Accessories User’s Guide Other Deskset Features............................................282 [Handset] SB67040 Cordless Handset......................................285 [Headset] TL7600 Cordless Headset......................................292 [ATA] Group Mailbox ............................................298 Appendixes ................................299 Appendix A: Soft Keys ............................................299 Deskset Soft Keys..........................................300 [Handset] Cordless Handset Soft Keys ..................................302 Appendix B: Technical Specifications ......................................
Page 11: Preface
Synapse SB67030 and Accessories User’s Guide REFACE This user’s guide provides instructions for using your Synapse SB67030 telephone with firmware version 1.7.10 or newer, and its optional accessories. See page 99 for instructions on checking the firmware version on the Deskset. Although the Quick Start Guides also include information on using the devices, this guide has information on setting up the devices and more complete information on feature usage.
Page 12: Topic Navigation
Synapse SB67030 and Accessories User’s Guide Topic Navigation This user’s guide allows easy navigation between topics and the ability to return to your original topic. Figure 1 illustrates the navigation conventions within the user’s guide. Back to Table of Contents Click on the page heading to move to the Table of Contents.
Page 13 Synapse SB67030 and Accessories User’s Guide Figure 2 illustrates the navigation features of Adobe® Reader. Adobe Reader Find (Ctrl +F) Enter words or phrases that you want to find in this document. Adobe Reader Search Select Edit –> Search... on the Menu bar to...
Page 14: Text Conventions
Synapse SB67030 and Accessories User’s Guide Text Conventions Table 1 lists text formats and their uses. Table 1. Description of Text Conventions Text Format Description Screen Identifies text that displays on the screen in a title, menu, or prompt. HARD KEY or DIAL-PAD KEY Identifies a hard key, including the Dial-Pad keys.
Page 15: Deskset And Optional Cordless Handset Menu Navigation
Synapse SB67030 and Accessories User’s Guide Deskset and Optional Cordless Handset Menu Navigation To access items in the menus, you can either use the Navigation key to highlight the function and press SELECT or press a dial- pad key. The procedures in this guide use dial-pad entry as the preferred method for selecting a function.
Page 16: Overview
0 (zero). When the Auto Attendant is disabled, all outside calls, by default, go to the system operator. This chapter provides an overview of the functions and features of the SB67030 Deskset and the optional accessories: “SB67030 Deskset”...
Page 17 3. AT&T SB67020 Deskset — A Deskset with a standard screen and Programmable Feature Keys. 4. AT&T SB67030 Deskset — A Deskset with a large screen and a DECT 6.0 radio to host the optional Cordless Handset and Headset. 5. AT&T SB67040 Cordless Accessory Handset (Optional, requires SB67030 Deskset) —...
Page 18 Synapse SB67030 and Accessories User’s Guide 8. Web User Interface (WebUI) — The WebUI provides the ability to customize your system for your business from a PC that is on the same Local Area Network. The WebUI resides on the Gateways, ATA, and Desksets, and is updated with device software updates.
Page 19 Synapse SB67030 and Accessories User’s Guide The Synapse system differs from conventional telephone systems in that calls are not coordinated by a central controller. Instead, the system uses a distributed control system over a new or existing Local Area Network (LAN). Figure 3 illustrates a sample system...
Page 20: Sb67030 Deskset
Synapse SB67030 and Accessories User’s Guide SB67030 Deskset You can use the Deskset alone, or with the optional accessories: SB67040 Cordless Handset and TL7600 Cordless Headset. Deskset Description Figure 4 identifies and describes the display and key functional areas for the Deskset.
Page 21: Deskset Idle Screen
Synapse SB67030 and Accessories User’s Guide Deskset Idle Screen Figure 5 identifies the basic elements and describes the call functions displayed on the Idle screen. The Idle screen displays when the system is first turned on and when there is no call activity. The display is backlit when you are using it, but the backlight turns off 30 seconds after the most recent button press.
Page 22: Deskset Soft Keys
Synapse SB67030 and Accessories User’s Guide Deskset Soft Keys The Deskset provides soft keys as illustrated in Figure 6. The soft key labels change according to the current task. For example, if you are forwarding a call, the key labels displayed are different from those displayed if you are making a call. Some features have more than four soft key labels available.
Page 23: Deskset Status Indicators
Synapse SB67030 and Accessories User’s Guide Deskset Status Indicators Status indicators appear in the upper right-hand corner of the Deskset display, as shown in Figures 7 and 8. Figure 7. Example of DND On Figure 8. Example of Call Forward On Status messages include: Displays when Auto Answer is on.
Page 24: Deskset Call Appearances
Synapse SB67030 and Accessories User’s Guide Deskset Call Appearances The five Call Appearance keys and icons, as shown in Figure 9, allow you to manage your calls. The Deskset presents call information next to the Call Appearance keys at the side of the display. When there is an incoming call, the Call Appearance Light-Emitting Diode (LED) on the key flashes.
Page 25: Deskset Call Appearance Icons
Synapse SB67030 and Accessories User’s Guide Deskset Call Appearance Icons Call Appearance icons show call status. The Deskset displays five Call Appearance icons for the five keys, allowing you to handle up to five simultaneous calls. If a sixth call comes in to a Deskset, that call is forwarded to the destination defined by your system administrator.
Page 26 Synapse SB67030 and Accessories User’s Guide Table 3. Deskset Call Appearance Icons (Continued) Icon Status Icon Status Message Recording Ring Group Ringing This icon indicates that a message is being recorded. Flashes for incoming Ring Group calls when there are other calls.
Page 27: Deskset Call Appearance Operation
Synapse SB67030 and Accessories User’s Guide Deskset Call Appearance Operation When there is an incoming call, information about the new call takes over the display. The position of the highlight bar determines which call is acted upon when you press buttons like HOLD and MUTE. If several calls are ringing and you press SPEAKER, you answer the call that is highlighted.
Page 28: Deskset Call Appearance Leds
Synapse SB67030 and Accessories User’s Guide Deskset Call Appearance LEDs The Call Appearance LED flash patterns indicate call status as described in Table 4. Table 4. Deskset Call Appearance LED Activity LED Activity Description Steady On Active Call Steady Off...
Page 29: Deskset Hard Keys
Synapse SB67030 and Accessories User’s Guide Deskset Hard Keys The hard keys include the standard telephone dial-pad keys and a set of function keys defined in Figure 10. Dial Pad SELECT Navigation Usually selects a highlighted option. Moves the cursor up/down/left/ right on the display.
Page 30: Deskset Dial-Pad Entry
Synapse SB67030 and Accessories User’s Guide Deskset Dial-Pad Entry Use the dialing keys to enter alphabetical characters into a text field. Digits 2, 3, 4, 5, 6, and 8 have three assigned letters, while digits 7 and 9 have four assigned letters, as shown in Figure 11. Pressing 1 once enters a space. The keys function as follows: 1.
Page 31: Deskset Confirmation Screens
Synapse SB67030 and Accessories User’s Guide Deskset Confirmation Screens Confirmation screens require that you confirm a choice by pressing , as Messages shown in Figure 13. Are you sure you want to delete all messages? Press to delete all messages.
Page 32: Using The Deskset Speakerphone
Synapse SB67030 and Accessories User’s Guide Using the Deskset Speakerphone When the speakerphone is active, the SPEAKER hard key is backlit.  To use the speakerphone: To initiate a call, press SPEAKER. The key becomes backlit and you hear dial tone. Begin dialing.
Page 33: Auto Attendant Information
Synapse SB67030 and Accessories User’s Guide Auto Attendant Information The Synapse telephone system features an Auto Attendant that answers incoming calls and automatically transfers them to a Synapse extension or extensions with no action by a person. The targets for these transfers may depend on the time of day. This Auto Attendant supports an interactive voice menu to guide callers to the desired extension.
Page 34: [Handset] Sb67040 Cordless Handset (Optional)
[Handset] SB67040 Cordless Handset (Optional) This optional Cordless Handset, shown in Figure 16, supports most functions of the Deskset, including hands-free speakerphone, once it is registered to your Deskset. Use your AT&T SB67030 Deskset to register your Cordless Handset. See “To register the SB67040 Cordless Handset:”...
Page 35: [Handset] Cordless Handset Description
Synapse SB67030 and Accessories User’s Guide [Handset] Cordless Handset Description Figure 17 and Figure 18 on page 36 illustrate and describe the Handset keys and the corded headset jack. Belt Clip Attaches here. PHONE Soft Keys Starts or answers a call.
Page 36 Synapse SB67030 and Accessories User’s Guide SELECT Liquid Crystal Display (LCD) Selects an option out of a menu or Provides instructions and status list. information. Navigate Left Scrolls or cycles through list Navigate Up entries. Performs backspace Scrolls through list entries.
Page 37: [Handset] Cordless Handset Liquid Crystal Display (Lcd)
Synapse SB67030 and Accessories User’s Guide [Handset] Cordless Handset Liquid Crystal Display (LCD) The Idle screen shown in Figure 19 displays when the Handset screen is on with no active or held calls. Status for Battery, Do Not 12:30p Feb 23 Time and Date.
Page 38: [Handset] Cordless Handset Lcd Screen Types
Synapse SB67030 and Accessories User’s Guide [Handset] Cordless Handset LCD Screen Types The Handset provides several types of screens to assist you, as shown in Table 5. Table 5. Cordless Handset Screen Types The highlighted entry in 12:30p Feb 23...
Page 39 Synapse SB67030 and Accessories User’s Guide Table 5. Cordless Handset Screen Types (Continued) Interaction screens display lists Notification screens alert you 12:00a Dec 01 12:00a Dec 01 12:00a Dec 01 12:30p Feb 23 that an action has been of choices you can make. To...
Page 40: [Handset] Cordless Handset Soft Keys
Synapse SB67030 and Accessories User’s Guide [Handset] Cordless Handset Soft Keys The Handset provides soft keys as illustrated in Figure 19 on page 37. The Handset soft keys provide a variety of functions determined by the current action. If you are forwarding a call, for example, the soft keys displayed are different from those displayed if you are making a call.
Page 41 Synapse SB67030 and Accessories User’s Guide Table 6. Cordless Handset Screen Icons (Continued) Icon Function Description Speaker or page Appears when user switches to speakerphone or when paging. Headset in use Appears when a Headset is on a call. Voicemail message Appears in the Call Log to indicate that a caller has left a Voicemail message.
Page 42: [Handset] Using The Cordless Handset Speakerphone
Synapse SB67030 and Accessories User’s Guide [Handset] Using the Cordless Handset Speakerphone When the speakerphone is active, the SPEAKER hard key is lit. In Idle or Dial mode, this hard key behaves like PHONE, except that audio is from the speakerphone.
Page 43: [Handset] Switching Between Deskset And Cordless Handset
Synapse SB67030 and Accessories User’s Guide [Handset] Switching Between Deskset and Cordless Handset When you are on a call at a Deskset and you need to move away from the Deskset, switch the 12:30p Feb 23 call to the Cordless Handset.
Page 44: [Handset] Sb67030 Deskset/Sb67040 Cordless Handset Comparison
Synapse SB67030 and Accessories User’s Guide [Handset] SB67030 Deskset/SB67040 Cordless Handset Comparison The following Deskset features are limited on the Handset: Paging You can send pages only to all extensions (not to Paging Zones) from the Cordless Handset, but you cannot receive them. See “[Handset] Paging”...
Page 45 Synapse SB67030 and Accessories User’s Guide The following Deskset features are not available on the Handset: Record a Voicemail greeting  Copy Call Log entries into your Personal Directory list  Copy Redial numbers into your Personal Directory list ...
Page 46: [Handset] Cordless Handset Battery Charging
Synapse SB67030 and Accessories User’s Guide [Handset] Cordless Handset Battery Charging Place the Handset in the charger when not in use. When fully charged, the Handset battery provides approximately five hours of talk time or three days of standby time.
Page 47: [Handset] Cordless Handset Low Battery Notification
Synapse SB67030 and Accessories User’s Guide [Handset] Cordless Handset Low Battery Notification When the battery is low, the Handset emits an alert tone and displays the notification screen shown in Figure 24. To handle low battery notification:  1. Press to exit the notification screen.
Page 48: [Handset] Cordless Handset Link Loss Notification
Synapse SB67030 and Accessories User’s Guide [Handset] Cordless Handset Link Loss Notification If the Handset leaves the operating range of the Deskset, or if there is radio frequency (RF) interference, a Lost connection with Deskset notification screen displays, as shown in Figure 25, and the Handset searches for the Deskset. If the Deskset is not found within five seconds, the Searching for Deskset…...
Page 49: [Handset] Searching A List Using The Cordless Handset Dial Pad
Synapse SB67030 and Accessories User’s Guide [Handset] Searching a List Using the Cordless Handset Dial Pad To search for a list entry:  1. Press DIR to display the Directory shown in Figure 26. 1/48 ABC Account... 9-503-555-0194 Press OPTIONS, then 4 to display the Extension list.
Page 50: [Handset] Dial-Pad Entry
Synapse SB67030 and Accessories User’s Guide [Handset] Dial-Pad Entry Use the dialing keys to enter alphabetical characters to search the Directory and Extension lists. See “[Handset] Accessing and Managing Items in Lists with the Cordless Handset” on page 125. Digits 2, 3, 4, 5, 6, and 8 have three assigned letters, while digits 7 and 9 have four assigned letters, as shown in Figure 27.
Page 51: [Headset] Tl7600 Cordless Headset (Optional)
[Headset] TL7600 Cordless Headset (Optional) This optional Cordless Headset, shown in Figure 28, provides a 500-foot range and easy one-button answering once it is registered to your Deskset. Use your AT&T SB67030 Deskset to register your Cordless Headset. See “To register the TL7600 Cordless Headset:”...
Page 52: [Headset] Cordless Headset Description
[Headset] Cordless Headset Description The registration process described in the manual that comes with the Cordless Headset is not appropriate for the SB67030 Deskset, which has a different process. The correct process is described in “To register the TL7600 Cordless Headset:”...
Page 53: [Headset] Cordless Headset Operation
Headset microphone on or off. FLASH When mute is on, there is a short beep every 10 or 15 seconds until mute is turned off. The SB67030 Deskset does not support the flash feature. The MUTE button on the Deskset does not mute the Cordless Headset.
Page 54 Synapse SB67030 and Accessories User’s Guide Table 7. TL7600 Cordless Headset Operation (Continued) Function Description Operation Alert tones Three short beeps. VOLUME +/– keys are pressed when the volume is already at  its highest or lowest setting. The Headset is not registered and the Headset ON/OFF ...
Page 55: Web Interface
Synapse SB67030 and Accessories User’s Guide H A P T E R NTERFACE Use an Internet browser to access the Web User Interface (WebUI) that resides on all the Synapse Gateways, the ATA, and Desksets. Use the WebUI to configure certain features.
Page 56: Accessing The Web User Interface (Webui)
Synapse SB67030 and Accessories User’s Guide Accessing the Web User Interface (WebUI) To access the WebUI:  1. Press MENU on the Deskset. Deskset Information Model No: SB67030 2. Press 4 to display Deskset Information. Status: Synchronized IP Address: 192.168.1.3 3.
Page 57 Synapse SB67030 and Accessories User’s Guide To access the WebUI: (Continued)  7. Log in as a user by typing your extension number, and unless you have created a password, leave the password blank. 8. Click You can create or change your user password once you are logged in.
Page 58: Basic Settings
Synapse SB67030 and Accessories User’s Guide Basic Settings  To modify the Basic Settings: 1. Log into the WebUI. See “Accessing the Web User Interface (WebUI)” on page 2. Click Extension Settings or Basic Settings in the Navigation Menu at the left side of the screen to display the screen shown in Figure 33 with your Extension Name shown.
Page 59 Synapse SB67030 and Accessories User’s Guide To modify the Basic Settings: (Continued)  Extension: Enter an extension or  select an extension number from the drop-down list. Outside Phone Number: Enter an  outside telephone number. For example, enter your cell phone number as the Outside Phone Number to have all calls forwarded to your cell phone.
Page 60: Extension Directory
Synapse SB67030 and Accessories User’s Guide Extension Directory Your administrator can create a System Directory of names and phone numbers (referred to as System list on the Deskset) to allow easy dialing. You can create a personal Extension Directory (referred to as Personal list on the Deskset) that is only available from your extension.
Page 61 Synapse SB67030 and Accessories User’s Guide To add an entry to the Extension Directory: (Continued)  to save. The Extension Directory screen 5. Click appears with the entries added, as shown in Figure 37. Figure 37. Extension Directory Web Interface...
Page 62 Synapse SB67030 and Accessories User’s Guide To edit Extension Directory entries:  1. Log into the WebUI. See “Accessing the Web User Interface (WebUI)” on page 2. Click Extension Directory in the Navigation Menu at the left side of the screen to display the screen shown in Figure 38.
Page 63 Synapse SB67030 and Accessories User’s Guide To sort and delete Extension Directory entries:  Click Extension Directory in the Navigation Menu at the left side of the screen to display the screen shown in Figure 40. To sort entries by last name, click ...
Page 64: Quick-Dial Keys
Synapse SB67030 and Accessories User’s Guide Quick-Dial Keys To add or edit Quick-Dial entries:  1. Log into the WebUI. See “Accessing the Web User Interface (WebUI)” on page 2. Click Quick Dial Keys in the Navigation Menu at the left side of the screen to display the screen shown in Figure 41.
Page 65: Voicemail Distribution
Synapse SB67030 and Accessories User’s Guide Voicemail Distribution If you enable the feature, you can leave new messages or forward existing messages to groups that you create in the WebUI. This feature is disabled by default. If you enable this feature, there will be an additional step every time you play Voicemail by pressing MESSAGES.
Page 66 Synapse SB67030 and Accessories User’s Guide To view the Voicemail Distribution Lists:  1. Log into the WebUI. See “Accessing the Web User Interface (WebUI)” on page 2. Click Voicemail Distribution in the Navigation Menu at the left side of the screen to display the screen shown in Figure 45.
Page 67 Synapse SB67030 and Accessories User’s Guide To create a Voicemail Distribution List:  1. Log into the WebUI. See “Accessing the Web User Interface (WebUI)” on page 2. Click Voicemail Distribution in the Navigation Menu at the left side of the screen to display the screen shown in Figure 45 on page 3.
Page 68 Synapse SB67030 and Accessories User’s Guide To edit or delete a Voicemail Distribution List:  1. Log into the WebUI. See “Accessing the Web User Interface (WebUI)” on page 2. Click Voicemail Distribution in the Navigation Menu at the left side of the screen to display the screen shown in Figure 45 on page 3.
Page 69: Help
Synapse SB67030 and Accessories User’s Guide Help To access WebUI Help:  1. Log into the WebUI. See “Accessing the Web User Interface (WebUI)” on page 2. Click Help in the Navigation Menu at the left side of the screen to display the screen shown in Figure 48.
Page 70: Deskset Settings
Synapse SB67030 and Accessories User’s Guide H A P T E R ESKSET ETTINGS You or your system administrator can customize your SB67030 Deskset and SB67040 optional Cordless Handset using the following menus and features: “Deskset Menu” on page 71 ...
Page 71: Deskset Menu
Synapse SB67030 and Accessories User’s Guide Deskset Menu You can use the Deskset to set up many Deskset features, based on a menu structure presented on the Deskset display. Access the Menu by pressing MENU, and then select options by scrolling down to an option and pressing SELECT, or by pressing the Dial-Pad key with that option number.
Page 72: Deskset Settings
Synapse SB67030 and Accessories User’s Guide Deskset Settings Use the Deskset Settings menu to access the three functions and the related submenus listed in Table 8 To display the Deskset Settings menu:  1. Press MENU to display the Menu screen shown in Figure 50 on page 2.
Page 73: Display
Synapse SB67030 and Accessories User’s Guide Display Use the Display menu to adjust your Deskset LCD contrast and backlight. To access the Display menu:  Press MENU, then 1, and then 1 to access the Display menu shown in Figure 53.
Page 74: Sounds
Synapse SB67030 and Accessories User’s Guide Sounds Use the Sounds menu to set the ring volume, delay the beginning of audible ringing, pick one of nine ringtones, or turn key beeps on and off. To access the Sounds menu: ...
Page 75: Preferred Audio
Synapse SB67030 and Accessories User’s Guide Preferred Audio , the call is answered in the Preferred Audio mode. You can set the audio When you press a Call Appearance key or preferences to Headset or Speakerphone by using the Preferred Audio menu. Lifting the corded handset takes first priority in all instances.
Page 76: User Settings
Synapse SB67030 and Accessories User’s Guide User Settings Use the User Settings menu to modify the settings shown in Figure 56 and listed in Table 9. – Table 9. Deskset Menu User Settings Example Screen Function Submenu 1. Current Greeting (Pre-Set/Primary/ “Greetings”...
Page 77 Synapse SB67030 and Accessories User’s Guide To display the User Settings menu:  Press MENU and then 2 to display the User Settings menu shown in Figure 57. User Settings If you have set a user password, the User Password screen shown in Figure 58 1.
Page 78: Greetings
Synapse SB67030 and Accessories User’s Guide Greetings You can have three different greetings for your Voicemail. You can then choose the one that is currently appropriate. You can record a Primary Greeting to use most of the time and an Alternate Greeting for when you are out of the office. The Pre-Set Greeting, “Please leave a message after the tone,”...
Page 79: Recording A Greeting
Synapse SB67030 and Accessories User’s Guide Recording a Greeting You can record a greeting up to 60 seconds long. The procedure for recording a Primary or Alternate Greeting is the same. To record either a Primary or Alternate greeting: ...
Page 80: Call Forward All And Call Forward-No Answer
Synapse SB67030 and Accessories User’s Guide Call Forward All and Call Forward–No Answer Call Forward All and Call Forward–No Answer redirect incoming calls. Once a call is forwarded, it cannot be answered by the original extension. Call Forward All is a user setting to redirect calls. Calls are immediately redirected to the assigned phone number, ...
Page 81 Synapse SB67030 and Accessories User’s Guide To determine the Call Forward settings:  1. Press MENU, then 2, and then 2 to display the Call Forward All menu shown in Call Forward All Figure 63. Mailbox Call Fwd All Target 2.
Page 82: Call Fwd All - Mailbox
Synapse SB67030 and Accessories User’s Guide Call Fwd All – Mailbox Forwarding all calls to your Personal Mailbox is the default option. To set Call Forward All target to a Mailbox:  1. Press MENU, then 2, and then 2 to display the Call Forward All menu shown in Call Forward All Figure 64.
Page 83: Call Fwd All - Extension
Synapse SB67030 and Accessories User’s Guide Call Fwd All – Extension To set Call Forward All target to a desired extension:  1. Press MENU, then 2, and then 2 to display the Call Forward All menu. Call Forward All 2.
Page 84: Call Fwd All - Outside Phone Number
Synapse SB67030 and Accessories User’s Guide Call Fwd All – Outside Phone Number To set Call Forward All target to an outside phone number:  1. Press MENU, then 2, and then 2 to display the Call Forward All menu.
Page 85: Automatic Answering
Synapse SB67030 and Accessories User’s Guide Automatic Answering You can set the Deskset to automatically answer calls after a delay that you specify. Without touching the Deskset, you can speak to and be heard by people who call you. For example, employees in warehouses or shops may use this feature for quick conversations without having to interrupt what they are doing.
Page 86: Voicemail Memory
Synapse SB67030 and Accessories User’s Guide Voicemail Memory Your Voicemail messages are stored on your Deskset. You can check the amount of available memory.  To access the Voicemail Memory screen: 1. Press MENU, then 2, and then 4 to display the Voicemail Memory status screen Voicemail Memory shown in Figure 70.
Page 87: Name Recording
Synapse SB67030 and Accessories User’s Guide Name Recording To record and play a personal name:  If callers access the Company Directory when the Auto Attendant is on, they hear this Name Recording recording upon entering your name. 1. Play/Rec Personal Name 1.
Page 88 Synapse SB67030 and Accessories User’s Guide To record and play a personal name: (Continued)  3. Press to record a personal name. The screen shown in Figure 73 appears Play/Rec Name and the key changes to Personal Name Recording You are limited to a 10-second recording; recording stops automatically if the RECORDING limit is exceeded.
Page 89 Synapse SB67030 and Accessories User’s Guide To delete a personal name:  1. Press MENU, then 2, and then 5 to display the Name Recording menu shown in Name Recording Figure 75. 1. Play/Rec Personal Name 2. Press 2 to delete the personal name. A Confirmation screen displays, as shown in 2.
Page 90: [Handset] Registering An Optional Cordless Handset
Synapse SB67030 and Accessories User’s Guide [Handset] Registering an Optional Cordless Handset You can register only one AT&T SB67040 Cordless Handset and only one AT&T TL7600 Cordless Headset to a Deskset, and up to five Desksets can have cordless accessories. When a Deskset has cordless accessories, they are all part of the same extension, and only one device can be used at a time.
Page 91 Synapse SB67030 and Accessories User’s Guide To register the SB67040 Cordless Handset: (Continued)  on the Deskset. Registration in Progress... appears while the 4. Press Deskset searches for the Handset. Once found, the Registration in progress... screen appears on the Cordless Handset, as shown in Figure 80.
Page 92: [Headset] Registering An Optional Cordless Headset
Synapse SB67030 and Accessories User’s Guide [Headset] Registering an Optional Cordless Headset You can register only one AT&T SB67040 Cordless Handset and only one AT&T TL7600 Cordless Headset to a Deskset, and up to five Desksets can have cordless accessories. When a Deskset has cordless accessories, they are all part of the same extension, and only one device can be used at a time.
Page 93: [Handset, Headset] Deregistering A Cordless Accessory
Synapse SB67030 and Accessories User’s Guide [Handset, Headset] Deregistering a Cordless Accessory You must deregister cordless accessories before you can register them to different Desksets. If you remove a Deskset from the system, first deregister any cordless accessories. To deregister a cordless accessory: ...
Page 94: [Handset] Cordless Handset Deregistration From The Cordless Handset
Synapse SB67030 and Accessories User’s Guide [Handset] Cordless Handset Deregistration from the Cordless Handset Cordless Handsets can also be deregistered from the Handset. This method can be used when the Deskset is unavailable for standard deregistration. To deregister the Handset when the Deskset is not available: ...
Page 95: [Handset, Headset] Cordless Accessory Registration And Deregistration Issues
Synapse SB67030 and Accessories User’s Guide [Handset, Headset] Cordless Accessory Registration and Deregistration Issues If the Cordless device is registered to another Deskset or telephone, it must be deregistered first. See “[Handset, Headset] Deregistering a Cordless Accessory” on page [Handset, Headset] If a Password is Being Used...
Page 96: Password
Synapse SB67030 and Accessories User’s Guide Password The User Settings menu contains seven entries. To view the Password entry, press the Navigation key. These settings can also be controlled at the WebUI. To access the Password function:  If you create a password, you will need to enter it before accessing User Settings, Password Voicemail, and the WebUI.
Page 97: Change User Password
Synapse SB67030 and Accessories User’s Guide Change User Password To change your password:  1. Press MENU, then 2, then 7, and then 1 to access the Set/Change Password Set/Change Password screen shown in Figure 91. Enter Passw ord: 2. Use the dial pad to enter a password.
Page 98: Admin Settings
Synapse SB67030 and Accessories User’s Guide Admin Settings  To display the Admin Settings menu: Menu The Admin Settings, shown in Figure 93, are determined by your system 1. Deskset Settings administrator. Only people with access to the system administrator’s password can change them.
Page 99: Deskset Information
Synapse SB67030 and Accessories User’s Guide Deskset Information Most of the deskset information is only used by your system administrator or the Installer. However, you need the Deskset’s IP Address to use the WebUI. To display Deskset Information:  1. Press MENU and then 4 to display the Deskset Information screen shown in Deskset Information Figure 94.
Page 100: Using Do Not Disturb (Dnd)
Synapse SB67030 and Accessories User’s Guide Using Do Not Disturb (DND) Do Not Disturb silences incoming ringing and paging. Incoming calls can still be answered as long as the Call Appearance LED is flashing. To enable or disable Do Not Disturb: ...
Page 101: Operator Auto-Attendant Settings
Synapse SB67030 and Accessories User’s Guide Operator Auto-Attendant Settings If your Deskset is the operator extension, you can set the status of the Auto Attendant. To display the Auto-Attendant Settings menu:  1. Press MENU to display the Menu with a fifth choice, as shown in Figure 99.
Page 102: [Handset] Cordless Handset Settings
Synapse SB67030 and Accessories User’s Guide [Handset] Cordless Handset Settings Once the optional Cordless Handset has been registered to the Deskset, you can set up the Cordless Handset: “[Handset] Setting Contrast” on page 103  “[Handset] Setting the Sounds” on page 104 ...
Page 103: [Handset] Setting Contrast
Synapse SB67030 and Accessories User’s Guide [Handset] Setting Contrast To adjust the display contrast:  1. Press OPTIONS, then 5 to display the Settings menu shown in Figure 101. 12:30p Feb 23 SETTINGS 2. Press 1 to display the Contrast screen shown in Figure 102.
Page 104: [Handset] Setting The Sounds
Synapse SB67030 and Accessories User’s Guide [Handset] Setting the Sounds To adjust the sound:  1. Press OPTIONS, then 5 to display the Settings menu shown in Figure 103. 12:30p Feb 23 SETTINGS 2. Press 2 to display the Sounds menu shown in Figure 104.
Page 105: [Handset] Using The Volume Key To Set The Ringer And Voice Volume
Synapse SB67030 and Accessories User’s Guide [Handset] Using the VOLUME key to set the Ringer and Voice Volume The Handset also provides a volume control on the right side of the handset. You can increase or decrease the ringer volume only when not on an active call.
Page 106 Synapse SB67030 and Accessories User’s Guide To adjust the incoming voice volume:  During an active call or during message playback: 12:30p Feb 23 PHONE Press VOLUME to increase the incoming voice volume.  EXT 249 John Smith 2 Missed Calls Press VOLUME to decrease the incoming voice volume.
Page 107: [Handset] Setting The Cordless Handset To Factory Default
Synapse SB67030 and Accessories User’s Guide [Handset] Setting the Cordless Handset to Factory Default To reset the Handset to default settings (factory defaults):  1. Press OPTIONS, then 5 to display the Settings menu shown RESTORE DEFAULT 12:30p Feb 23 in Figure 108.
Page 108: [Handset] Viewing The Product Id
Synapse SB67030 and Accessories User’s Guide [Handset] Viewing the Product ID To view the Product ID:  1. Press OPTIONS, then 5 to display the Settings menu shown in Figure 108. PRODUCT ID 2. Press 5 to display the Product ID screen shown in Figure 110.
Page 109: Accessing Items In Lists
TEMS IN ISTS The SB67030 Deskset has lists of phone numbers that are used for making calls and for call management. Some of the lists, like Voicemail, have other features associated with them that are explained elsewhere in this guide. In this chapter, you learn how to access an individual item in a list.
Page 110: Accessing The Call Queue
Synapse SB67030 and Accessories User’s Guide Accessing the Call Queue The system administrator can forward Incoming Calls to the Call Queue. The Queued Calls list contains unanswered calls. If the system administrator has assigned your extension to the Call Queue, queued calls ring at your extension when your extension becomes idle.
Page 111: Accessing The Park List
Synapse SB67030 and Accessories User’s Guide Accessing the Park List Use the Park list screen to access parked calls from any extension. See “Parking a Call” on page 230. To access an entry in the Park list:  1. From Idle or from a held call, press...
Page 112: Accessing Voicemail
Synapse SB67030 and Accessories User’s Guide Accessing Voicemail For more information about Voicemail, see “Voicemail” on page 148. To access an entry from Voicemail:  1. From the Idle screen, press MESSAGES. Messages Graham Bell 10:17a If necessary, use the dial pad to enter your user password and press SELECT.
Page 113 Synapse SB67030 and Accessories User’s Guide To access an entry from Voicemail: (Continued)  [ATA] If your Synapse telephone system features an optional ATA device and your system administrator has assigned a Group Mailbox to you, a list of your Personal Messages Mailbox and the Mailbox List appears, as shown in Figure 118.
Page 114: Accessing The Directory
Synapse SB67030 and Accessories User’s Guide Accessing the Directory By default, the Directory screen displays the combination of all three Directory lists. See “Directory” on page 136 for a description of the three lists. You can choose to view only one of the lists. See “Viewing Directory Entries”...
Page 115: Accessing The Call Log
Synapse SB67030 and Accessories User’s Guide Accessing the Call Log For more information about the Call Log, see “Call Log” on page 180 To access the Call Log list:  1. From the Idle screen, press CALL LOG to display the screen shown in Figure 120.
Page 116: The Extension List
Synapse SB67030 and Accessories User’s Guide The Extension List You can access the Extension list illustrated in Figure 122 from Idle, Live Dialing, Transfer, and Conference Setup modes. Highlighted extension number Extensions 1/16 First and last name (if available). position/total number of extensions Amy Lee (100/100 maximum).
Page 117: Accessing The Extension List
Synapse SB67030 and Accessories User’s Guide Accessing the Extension List To access an extension:  1. From the Idle screen, press and then press Extensions 1/16 Amy Lee Douglas Lew is Edgar Williams When dialing live (off hook), press Gary Keys John Smith The Extension list displays, as shown in Figure 123.
Page 118: Accessing The Quick-Dial List
Synapse SB67030 and Accessories User’s Guide Accessing the Quick-Dial List The Quick-Dial list shown in Figure 125 provides up to six entries for frequently called numbers and is available in all modes. To access and dial Quick-Dial entries:  1. Press the button to the right of , as shown in Figure 124.
Page 119: Editing Quick Dial
Synapse SB67030 and Accessories User’s Guide Editing Quick Dial After you access a Quick-Dial entry, you can add and edit Quick-Dial entries using the Deskset and from the WebUI. See “Quick- Dial Keys” on page To edit Quick Dial from the Deskset: ...
Page 120: The Redial List
Synapse SB67030 and Accessories User’s Guide The Redial List The last 20 phone numbers that you dialed are recorded in the Redial list, as shown in Figure 129. Current Redial entry number and the total Redial 1/12 number of stored...
Page 121: Accessing The Redial List
Synapse SB67030 and Accessories User’s Guide Accessing the Redial List To access a Redial entry:  1. Press REDIAL to display the Redial List, as shown in Figure 130. Redial 1/12 Press the Navigation key until you highlight the desired entry.
Page 122: Storing Redial Entries
Synapse SB67030 and Accessories User’s Guide Storing Redial Entries To store a Redial entry into your Personal list:  1. Press REDIAL to access the Redial list, as shown in Figure 132. Redial 1/12 2. Press the Navigation key until you highlight the desired entry.
Page 123: Deleting Redial Entries
Synapse SB67030 and Accessories User’s Guide Deleting Redial Entries You can delete a single Redial entry from the Redial list or all Redial entries. Ensure the entry you wish to delete is highlighted.  To delete a single entry: 1. Press REDIAL to access the Redial list, as shown in Figure 134.
Page 124: Searching The Directory Or Extension Lists Using The Dial Pad
Synapse SB67030 and Accessories User’s Guide Searching the Directory or Extension Lists Using the Dial Pad Use the dial pad to get to the first entry that starts with any letter. To search for a list entry on the Deskset: ...
Page 125: [Handset] Accessing And Managing Items In Lists With The Cordless Handset
Synapse SB67030 and Accessories User’s Guide [Handset] Accessing and Managing Items in Lists with the Cordless Handset You can also access the phone number lists with the optional SB67040 Cordless Handset. All instructions start from the Idle screen. The Cordless Handset provides access to the following lists: Voicemail List —...
Page 126: [Handset] Accessing The Voicemail List
Synapse SB67030 and Accessories User’s Guide [Handset] Accessing the Voicemail List To access a phone number from Voicemail:  1. From the Idle screen, press ENTER PASSWORD If necessary, use the dial pad to enter your user password (if you have created one). Press Enter passw ord: SELECT, as shown in Figure 139.
Page 127: [Handset] Accessing The Directory
Synapse SB67030 and Accessories User’s Guide [Handset] Accessing the Directory To access a Directory entry:  1. Press DIR as shown in Figure 141. The Directory screen displays, as shown in Figure 142. 2. Press the Navigation key to scroll to the desired entry.
Page 128 Synapse SB67030 and Accessories User’s Guide To select the Directory list you see:  Your Handset displays All lists (the combination of your Personal list, the System list, and the 1/48 Extension list) when you press DIR. However, you can temporarily view and select from a ABC Account...
Page 129: [Handset] Accessing The Call Log
Synapse SB67030 and Accessories User’s Guide [Handset] Accessing the Call Log To access the Call Log list:  1. From the Idle screen, press to display the screen shown in Figure 145. CALL LOG Graham Bell 232-555-0176 To access the Call Log when the phone is not idle, press OPTIONS and then scroll down Feb 23 9:55a to Call Log and press SELECT.
Page 130: [Handset] Cordless Handset Extension List
Synapse SB67030 and Accessories User’s Guide [Handset] Cordless Handset Extension List You can access the Extension list illustrated in Figure 146 from Idle, Live Dialing, Transfer, and Conference Setup modes. Highlighted Extension number EXTENSION 1/16 position/quantity of extensions. (100/100 maximum).
Page 131: [Handset] Accessing An Extension
Synapse SB67030 and Accessories User’s Guide [Handset] Accessing an Extension The following steps display the Extensions list screen shown in Figure 147.  To access an extension: 1. From the Idle screen, press OPTIONS and then press 4. EXTENSION 1/16...
Page 132: [Handset] Accessing The Quick-Dial List
Synapse SB67030 and Accessories User’s Guide [Handset] Accessing the Quick-Dial List The Quick-Dial list shown in Figure 125 provides up to six entries for frequently called numbers and is available in all modes. The Quick-Dial entries are not associated with the Directory.
Page 133: [Handset] Accessing The Redial List
Synapse SB67030 and Accessories User’s Guide [Handset] Accessing the Redial List The last 20 phone numbers that you dialed are recorded in the Redial list.  To access and dial a Redial entry: 1. From the Idle screen, press OPTIONS. The menu displays, as shown in Figure 150.
Page 134 Synapse SB67030 and Accessories User’s Guide To delete entries from the Redial list:  1. From the Idle screen, press OPTIONS. The menu shown in Figure 152 displays. 12:30p Feb 23 OPTIONS EXT 249 Similar menus display when you press OPTIONS during an active or held call.
Page 135: [Handset] Searching The Directory Or Extension Lists Using The Dial Pad
Synapse SB67030 and Accessories User’s Guide [Handset] Searching the Directory or Extension Lists Using the Dial Pad Use the dial pad to get to the first entry that starts with any letter.  To search for a list entry on the optional Cordless Handset: 1.
Page 136: Directory
Synapse SB67030 and Accessories User’s Guide H A P T E R IRECTORY The Synapse system provides three Directory lists. The system defaults to displaying entries from all three lists when you press DIRECTORY (or you press DIR on the optional SB67040 Cordless Handset).
Page 137: Using The Directory
Synapse SB67030 and Accessories User’s Guide Using the Directory Access the Directory by pressing DIRECTORY to display the screen shown in Figure 157. The Directory holds up to 250 entries. The Deskset defaults to showing the contents of all three lists — Personal, System, and Extension — but you can limit the display to one list.
Page 138: Viewing Directory Entries
Synapse SB67030 and Accessories User’s Guide Viewing Directory Entries You can view all Directory entries in one list, or you can view just the Personal list, System list, or Extension list. Within a list, you can press a Dial-Pad key to see the first name that starts with the first letter on that key. If there is no match, the set displays the next entry in the alphabetical list.
Page 139 Synapse SB67030 and Accessories User’s Guide To view the Directory: (Continued)  to display the third set of Directory soft keys, as shown in 6. Press Directory 1/48 Figure 161. ABC Accountants Personal 9-503-555-0194 7. Press to see names and numbers that are too long to be displayed on the Amy Lee Directory screen.
Page 140: Creating A New Personal List Entry
Synapse SB67030 and Accessories User’s Guide Creating a New Personal List Entry You can add up to 50 personal entries to the Directory. These personal entries are only visible at your extension. To create a new Personal list entry: ...
Page 141: Editing A Personal List Entry
Synapse SB67030 and Accessories User’s Guide Editing a Personal List Entry You can edit any Personal list entry while viewing the Directory. To edit a Personal list entry:  1. Press DIRECTORY to display the Directory, as shown in Figure 165.
Page 142: Storing Directory Entries From The Call Log Or Redial List
Synapse SB67030 and Accessories User’s Guide Storing Directory Entries from the Call Log or Redial List To store a Call Log or Redial entry into your Personal list:  1. Press CALL LOG or REDIAL to access either list. The Redial list is shown in...
Page 143: Deleting A Personal List Entry
Synapse SB67030 and Accessories User’s Guide Deleting a Personal List Entry You can delete any one of your personal list entries while viewing the Directory. To delete a Personal list entry:  1. Press DIRECTORY to display the Directory, as shown in Figure 169.
Page 144: Directory Sort
Synapse SB67030 and Accessories User’s Guide Directory Sort The Directory entries are sorted by first or last names. When you use the dial pad to search, the system searches for the names in the sort order. To sort Directory entries: ...
Page 145: [Handset] Accessing The Directory With The Cordless Handset
Synapse SB67030 and Accessories User’s Guide [Handset] Accessing the Directory with the Cordless Handset You can also access the Directory with the optional SB67040 Cordless Handset. All instructions start from the Idle screen. “To access a Directory entry:” on page 146 ...
Page 146: [Handset] Accessing The Directory
Synapse SB67030 and Accessories User’s Guide [Handset] Accessing the Directory To access a Directory entry:  1. Press DIR as shown in Figure 174. The Directory screen displays, as shown in Figure 175. 2. Press the Navigation key to scroll to the desired entry.
Page 147 Synapse SB67030 and Accessories User’s Guide To select the Directory list you see:  Your Handset displays All lists (the combination of your Personal list, the System list, and the 1/48 Extension list) when you press DIR. However, you can temporarily view and select from a ABC Account...
Page 148: Voicemail
Synapse SB67030 and Accessories User’s Guide H A P T E R OICEMAIL Your Synapse system records and saves incoming Voicemail messages. You can play, delete, or forward those messages to one or many other extensions. The MESSAGE WAITING LED,...
Page 149: Voicemail Overview
Synapse SB67030 and Accessories User’s Guide Voicemail Overview When there is at least one new message, the MESSAGE WAITING LED lights up, as shown in Figure 178 and # New MESSAGE Messages displays on the Idle screen, as shown in WAITING LED Figure 179.
Page 150: [Ata] Group Mailbox Overview
Synapse SB67030 and Accessories User’s Guide [ATA] Group Mailbox Overview If your system has an optional ATA and your system administrator gave you access to a Group Mailbox, the # New Messages count includes your new private messages and any new messages in any Group Mailboxes to which you are assigned.
Page 151 Synapse SB67030 and Accessories User’s Guide If someone else is listening to a message when you delete it, the message is not deleted until the listener exits the  Voicemail session. If you receive an incoming call while playing Group Mailbox Voicemail, the incoming call appears on the Deskset screen ...
Page 152: Voicemail Messages
Synapse SB67030 and Accessories User’s Guide Voicemail Messages When messages display, they appear in a list similar to the list shown in Figure 183. Pressing the Navigation key cycles through the messages in the list. Pressing the Navigation key cycles through options for dialing.
Page 153: Accessing Your Messages
Synapse SB67030 and Accessories User’s Guide Accessing Your Messages Access to your messages is different depending on whether or not you have access to any Group Mailboxes, and whether you have enabled Voicemail distribution. If you do not have access to a Group Mailbox, and you have not enabled Voicemail distribution, you can access just your new messages by selecting # New Messages on the Idle screen.
Page 154: Message Playback
Synapse SB67030 and Accessories User’s Guide Message Playback You can play either a single message or all of the Voicemail messages in a Mailbox.  To play a single New Message: 1. Open a New Messages list, as shown in Figure 186.
Page 155 Synapse SB67030 and Accessories User’s Guide To play all New Messages:  1. Open a New Messages list, as shown in Figure 186 on page 154. New Messages 2. Press to display the screen shown in Figure 188. Graham Bell...
Page 156 Synapse SB67030 and Accessories User’s Guide To play old and new Messages:  1. Press MESSAGES to view the entire Messages list, as shown in Figure 190 and Messages as described in “Accessing Your Messages” on page 153. The list is sorted with...
Page 157: Forwarding A Message
Synapse SB67030 and Accessories User’s Guide Forwarding a Message Anyone can forward a message to an extension or extensions. If you have enabled Voicemail Distribution, you can forward a message to a Voicemail Distribution List; You can also record a message and forward it to a Distribution List. If there is at least one Group Mailbox, you can forward a message to a Group Mailbox.
Page 158: Forwarding A Message To An Extension
Synapse SB67030 and Accessories User’s Guide Forwarding a Message to an Extension You can forward a message to one or more extensions. To forward a Voicemail message to an extension:  1. Open a Messages list, such as the one shown in Figure 193 and accessed as...
Page 159 Synapse SB67030 and Accessories User’s Guide To forward a Voicemail message to an extension: (Continued)  Highlight the desired extensions using the Navigation key and press Extensions 1/16 SELECT. The Forward Message screen displays, as shown in Figure 196. Amy Lee...
Page 160: Forwarding A Message To A Distribution List
Synapse SB67030 and Accessories User’s Guide Forwarding a Message to a Distribution List If you have created at least one Distribution List, and enabled Voicemail Distribution, you can forward a message to a list of recipients. See “Voicemail Distribution” on page To forward an existing Voicemail message to a Distribution List: ...
Page 161 Synapse SB67030 and Accessories User’s Guide To forward an existing Voicemail message to a Distribution List: (Continued)  6. Press to display the Distribution Lists, as shown in Figure 201. Forward Message If you have neither created Distribution Lists nor enabled Voicemail...
Page 162: [Ata] Forwarding A Message To A Group Mailbox
Synapse SB67030 and Accessories User’s Guide [ATA] Forwarding a Message to a Group Mailbox If your Synapse telephone system features an optional ATA device and your system administrator has set up Group Mailboxes, you can forward a message to a Group Mailbox.
Page 163: Recording An Introduction To Send With A Forwarded Message
Synapse SB67030 and Accessories User’s Guide Recording an Introduction to Send with a Forwarded Message You can record an audio introduction to send with a forwarded message. To begin recording the introduction, press while forwarding a message. To record a message introduction: ...
Page 164: Create And Send A New Message To A Distribution List
Synapse SB67030 and Accessories User’s Guide Create and Send a New Message to a Distribution List If you have created at least one Distribution List, and enabled Voicemail Distribution, you can create a new message and send it to a Distribution List. To create a distribution List, see “Voicemail Distribution”...
Page 165 Synapse SB67030 and Accessories User’s Guide To create and send a new Message (Continued)  5. Press to begin recording. The soft key changes to and the word Record Message RECORDING displays, as shown in Figure 211. Message Press to return to the previous screen.
Page 166: Deleting Messages
Synapse SB67030 and Accessories User’s Guide Deleting Messages You can delete a single Message or all Messages from the Messages list or from message playback.  To delete a single message or all Messages: 1. Open a new or complete Messages list, such as the one shown in Figure 213 and...
Page 167: New Message Status Indications (! Icons)
Synapse SB67030 and Accessories User’s Guide New Message Status Indications (! Icons) You can add a new message indication (! icon) or delete all new indications from the Messages list. Messages display with an exclamation point to indicate that the message has not been played.
Page 168 Synapse SB67030 and Accessories User’s Guide To restore a new Message indication:  1. Open a new or complete Messages list, such as the one shown in Figure 219.and Messages described in “Accessing Your Messages” on page 153. Graham Bell...
Page 169: Personal Voicemail Remote Operations
Synapse SB67030 and Accessories User’s Guide Personal Voicemail Remote Operations Remote access allows you to listen to Personal Messages or change the recorded greeting when you are away from work. Follow the voice prompts and press the appropriate Dial-Pad keys to navigate through the system. The voice prompts in a menu list are repeated three times with a 5-second pause between.
Page 170 Synapse SB67030 and Accessories User’s Guide To access Voicemail remotely – listen to messages:  Once you have accessed the system, the Main Menu plays. From this menu you can listen to old or new messages as illustrated in Figure 221. You have the following options: To listen to new messages, press 1.
Page 171 Synapse SB67030 and Accessories User’s Guide To access Voicemail remotely – Voicemail greeting setup:  1. To set up the Voicemail greeting, access the system and 2. Begin recording after the tone. press 8. As illustrated in the flow diagram in Figure 222, 3.
Page 172: [Handset] Accessing Personal Voicemail With The Cordless Handset
Synapse SB67030 and Accessories User’s Guide [Handset] Accessing Personal Voicemail with the Cordless Handset You can also access your personal Voicemail with the optional SB67040 Cordless Handset: “[Handset] Voicemail Notification” on page 173  “[Handset] Retrieving Personal Voicemail” on page 174 ...
Page 173: [Handset] Voicemail Notification
Synapse SB67030 and Accessories User’s Guide [Handset] Voicemail Notification Unanswered incoming calls are handled according to the Call Forward–No Answer setting. The default setting is to send the calls to personal Voicemail. You can also forward a ringing call to your personal Voicemail by pressing , as shown in Figure 223.
Page 174: [Handset] Retrieving Personal Voicemail
Synapse SB67030 and Accessories User’s Guide [Handset] Retrieving Personal Voicemail To retrieve personal Voicemail:  1. Press from the Idle screen shown in Figure 224 on page 173 to retrieve all MESSAGES 1/13 personal Voicemail. The Message Review screen shown in Figure 225 displays.
Page 175: [Handset] Reviewing Voicemail Records
Synapse SB67030 and Accessories User’s Guide [Handset] Reviewing Voicemail Records Reviewing Voicemail records:  Press to begin Voicemail message playback, as shown in  Message Figure 227. Once message playback starts: Counter soft key becomes  The message progress bar indicates how much of the message ...
Page 176 Synapse SB67030 and Accessories User’s Guide Reviewing Voicemail records: (Continued)  Press PHONE to exit message playback and call the phone number  from the message. For outside phone numbers in Voicemail and CID lists, Synapse dials a 9 or whatever digit, if any, that must be dialed first before outside calls and then dials the number in the display.
Page 177: [Handset] Managing Personal Voicemail
Synapse SB67030 and Accessories User’s Guide [Handset] Managing Personal Voicemail You can delete a message or forward a message to an internal extension. Voicemail forwarding using the Handset is not supported for systems that have been configured to use four-digit extension numbers.
Page 178 Synapse SB67030 and Accessories User’s Guide To forward a message:  1. From Messages playback mode, press OPTIONS. Message MESSAGES 1/13 EXTENSION 1/16 playback stops and the screen shown in Figure 232 displays. OPTIONS Graham Bell Amy Lee 1. Delete All 2.
Page 179 Synapse SB67030 and Accessories User’s Guide To forward a message: (Continued)  4. Press to forward the message to the selected MESSAGES 1/13 MESSAGES 1/13 extension. Graham Bell Graham Bell The confirmation screen shown in Figure 236 displays to 232-555-0176 232-555-0176 ...
Page 180: Call Log
Synapse SB67030 and Accessories User’s Guide H A P T E R The Call Log provides available name and number information for the last 50 calls received, Call Log Graham Bell 9:55a whether a message was left or not. The newest entries replace the oldest.
Page 181: Using The Call Log
Synapse SB67030 and Accessories User’s Guide Using the Call Log The Call Log soft keys, as shown in Figure 238, are available whenever the Call Log has at least one entry. Current Call Log entry number/ Call Log Left and right arrows indicate total number of entries dialing options available.
Page 182 Synapse SB67030 and Accessories User’s Guide The Voicemail icon replaces the Ring Group icon when both would apply.  If your company has caller ID, the caller information displays. If the caller ID information is absent because it is ...
Page 183: Managing Missed Calls
Synapse SB67030 and Accessories User’s Guide Managing Missed Calls All incoming calls are recorded in the Call Log unless Call Forward is on. Unanswered calls that have not been reviewed are considered new. To view missed calls:  Press CALL LOG. The newest call appears first.
Page 184: Reviewing The Call Log List
Synapse SB67030 and Accessories User’s Guide Reviewing the Call Log List To review the Call Log list:  1. Press CALL LOG to display the Call Log, as shown in Figure 241 and Figure 242. Navigation key to scroll to the desired Call Log entry.
Page 185 Synapse SB67030 and Accessories User’s Guide To view entry details from the Call Log:  1. Press CALL LOG to display the Call Log. Call Log Graham Bell 9:55a 2. Press then to display the third set of soft keys, shown in...
Page 186: Voicemail Messages In Call Logs
Synapse SB67030 and Accessories User’s Guide Voicemail Messages in Call Logs If the caller left a Voicemail message, you can play the message from the Call Log list or from Call Log Details.  To play a Voicemail message from the Call Log: 1.
Page 187: Storing Call Log Entries
Synapse SB67030 and Accessories User’s Guide Storing Call Log Entries To store a Call Log entry into your Personal list:  1. Press CALL LOG to display the Call Log, as shown in Figure 247. Call Log , to cycle the Call Log soft key options to the second set of soft...
Page 188: Deleting Call Log Entries
Synapse SB67030 and Accessories User’s Guide Deleting Call Log Entries The user can delete a single Call Log entry, or all Call Log entries. To delete a single Call Log entry:  1. Press CALL LOG to display the Call Log, as shown in Figure 249.
Page 189 Synapse SB67030 and Accessories User’s Guide You can delete all entries only when viewing the Call Log list from Idle mode. To delete all Call Log entries:  1. Press CALL LOG to display the Call Log, as Call Log Call Log shown in Figure 251.
Page 190: [Handset] Accessing The Call Log With The Cordless Handset
Synapse SB67030 and Accessories User’s Guide [Handset] Accessing the Call Log with the Cordless Handset You can also access the Call Log with the optional SB67040 Cordless Handset. “Using the Call Log” on page 181  “Managing Missed Calls” on page 183 ...
Page 191: [Handset] Using The Call Log
Synapse SB67030 and Accessories User’s Guide [Handset] Using the Call Log The Handset Call Log functions are shown in Figure 255. Current Call Log entry number/ CALL LOG total number of entries Left and right arrows indicate Graham Bell (50/50 maximum).
Page 192: [Handset] Managing Missed Calls
Synapse SB67030 and Accessories User’s Guide [Handset] Managing Missed Calls The Handset records incoming call information in the Call Log and displays a notification on the Idle screen. Unanswered calls that have not been reviewed are considered missed. Once you review a call, the new missed-call count goes down by one. If there are no new calls, the Idle screen displays 0 Missed Calls.
Page 193: [Handset] Reviewing The Call Log
Synapse SB67030 and Accessories User’s Guide [Handset] Reviewing the Call Log To review and dial from the Call Log:  1. From the Idle screen, press to display the screen shown in Figure 258. CALL LOG Graham Bell 232-555-0176 To access the Call Log when the phone is not idle, press OPTIONS and then scroll down Feb 23 9:55a to Call Log and press SELECT.
Page 194: [Handset] Playing Voicemail Messages In The Call Log
Synapse SB67030 and Accessories User’s Guide [Handset] Playing Voicemail Messages in the Call Log If the caller left a Voicemail message, you can play the message from the Call Log.  To play a Voicemail message from the Call Log: 1.
Page 195: [Handset] Deleting Call Log Entries
Synapse SB67030 and Accessories User’s Guide [Handset] Deleting Call Log Entries The user can delete a single Call Log entry, or all Call Log entries.  To delete a single Call Log entry: 1. Press to display the Call Log, as shown in Figure 261.
Page 196 Synapse SB67030 and Accessories User’s Guide You can delete all entries only when viewing the Call Log list from Idle mode. To delete all of the entries in the Call Log:  1. Press to display the Call Log. CALL LOG...
Page 197: Outgoing Calls
UTGOING ALLS The SB67030 Deskset and the optional SB67040 Cordless Handset provide several methods for making a call. You can also complete a call that you dialed elsewhere with the optional TL7600 Cordless Headset. If you have an analog telephone such as a conference phone connected via an optional Analog Terminal Adapter (ATA), you can make basic phone calls with that telephone.
Page 198: Active Call Screen
Synapse SB67030 and Accessories User’s Guide Active Call Screen The Active Call screen, as shown in Figure 264, displays while you are on a call. 12:30PM Thu Feb 25 2010 Called Phone Number. Call-Status Icon. Graham Bell 232-555-0176 2:51 Quick...
Page 199: Predialing
Synapse SB67030 and Accessories User’s Guide Predialing Predial is only available when the Deskset is idle or when all calls are on hold. In Predial mode, there is no dial tone. You can only predial one phone number at a time. To begin Predial, press a Dial-Pad key.
Page 200: Live Dialing
Synapse SB67030 and Accessories User’s Guide Live Dialing You can make a call at any time by going off hook, then dialing a phone number.  To dial a live number: 1. Do one of the following to go off hook (to hear the dial tone) from Idle mode: 12:30PM Thu Feb 25 2010 Lift the corded handset.
Page 201: Making A Call From A List
Synapse SB67030 and Accessories User’s Guide Making a Call from a List To make a call from a list:  1. Access the desired list entry. See “Accessing Items in Lists” on page 109. Directory 1/48 For example, press DIRECTORY. The Directory screen displays, as shown in...
Page 202: [Handset] Make A Call With The Cordless Handset
Synapse SB67030 and Accessories User’s Guide [Handset] Make a Call with the Cordless Handset You can also make calls with the optional SB67040 Cordless Handset. “[Handset] Active Call Screen” on page 203  “[Handset] Predialing” on page 204  “[Handset] Live Dialing” on page 205.
Page 203: [Handset] Active Call Screen
Synapse SB67030 and Accessories User’s Guide [Handset] Active Call Screen The Active Call screen, as shown in Figure 271, displays while you are on a call. 12:30p Feb 23 Phone number 9-503-555-0194 Call timer 00:12 ON A CALL Press to conference the...
Page 204: [Handset] Predialing
Synapse SB67030 and Accessories User’s Guide [Handset] Predialing You can dial a phone number before pressing PHONE or SPEAKER. Pressing a Dial-Pad key in these cases initiates the Predial mode. In this mode, the Handset produces no dial tone. You can also predial from a list.
Page 205: [Handset] Live Dialing
Synapse SB67030 and Accessories User’s Guide [Handset] Live Dialing Live dialing refers to dialing when the phone is already off hook (when there is already a dial tone).  To make a call off hook: 1. Press PHONE or SPEAKER to initiate a call, as shown in Figure 273.
Page 206: [Headset] Making Calls With The Optional Tl7600 Cordless Headset
Synapse SB67030 and Accessories User’s Guide [Headset] Making Calls with the Optional TL7600 Cordless Headset If you have an optional TL7600 Cordless Headset registered to your Deskset, then you can make calls with the Headset. Use the Deskset dial pad to dial the number.
Page 207: Incoming Calls
Synapse SB67030 and Accessories User’s Guide H A P T E R NCOMING ALLS When a call comes in, the SB67030 Deskset and the optional SB67040 Cordless Handset ring and the incoming call information displays as shown in Figure 276 on page 208. The screen displays the caller’s name and number (if available).
Page 208: An Incoming Call Screen
Synapse SB67030 and Accessories User’s Guide An Incoming Call Screen A Deskset’s Incoming Call and Active Call screens are shown in Figure 276. INCOMING CALL 12:30PM Thu Feb 25 2010 Graham Bell 232-555-0176 2:51 Graham Bell 2325550176 Press Answer Lif t receiv er, or press Answer, SPEAKER, Quick HEADSET, or f lashing Call Appearance.
Page 209: Incoming Call Indication
Synapse SB67030 and Accessories User’s Guide Incoming Call Indication Your extension may be part of a Ring Group, which allows a group of extensions to ring all at once or in a sequence for the same call. When there is an incoming call:...
Page 210 Synapse SB67030 and Accessories User’s Guide If your company has caller ID, the Incoming Call screen displays caller information. If the caller ID information is absent  because it is unavailable, UNKNOWN NAME and UNKNOWN NUMBER display. If the caller chooses not to send the information, PRIVATE NAME and PRIVATE NUMBER display.
Page 211: Answering A Call
Synapse SB67030 and Accessories User’s Guide Answering a Call To answer a call:  Lift the corded handset.  12:30PM Thu Feb 25 2010 Press to answer using the Preferred Audio method. See “Preferred  Graham Bell 232-555-0176 2:51 Audio” on page Press SPEAKER to use the speakerphone.
Page 212 Synapse SB67030 and Accessories User’s Guide To answer a call: (Continued)  Once you answer a call:  12:30PM Thu Feb 25 2010 Previous active calls are automatically placed on hold.  9-1-250-5 Graham Bell 232-555-0176 3:34 If you were predialing, that call is canceled.
Page 213: Ignoring A Call
Synapse SB67030 and Accessories User’s Guide Ignoring a Call You can ignore an incoming call by pressing to silence the ringer. The silenced ringer icon displays. If you are on an active or held call, after the ignored call has been forwarded, the highlight moves back to whatever Call Appearance you were on before the incoming call.
Page 214: Call Screening
Synapse SB67030 and Accessories User’s Guide Call Screening When an incoming call goes to Voicemail, the Message icon ( ) appears to indicate that recording is in progress. You can listen in on the recording session and interrupt it at any time by answering the call. If another incoming call occurs while screening a call, the highlight moves to the new call and there is an abbreviated ring.
Page 215: Auto Answering
Synapse SB67030 and Accessories User’s Guide Auto Answering You can use the Deskset menu settings to set your Deskset to answer calls automatically, without your having to touch the phone to answer. When you enable Auto Answer, appears at the top of the Deskset screen if are not active, since Auto Answer does not work if they are on.
Page 216: Answering Calls In The Call Queue
Synapse SB67030 and Accessories User’s Guide Answering Calls in the Call Queue Your system administrator may have set up your Deskset as a Call Queue Agent. If so, incoming calls are directed to your Deskset and all other assigned Call Queue Agents.
Page 217: [Handset] Answer A Call With The Cordless Handset
Synapse SB67030 and Accessories User’s Guide [Handset] Answer a Call with the Cordless Handset You can also answer calls with the optional SB67040 Cordless Handset. When the extension receives an incoming call, the Handset rings and the incoming call information displays as shown at right.
Page 218: [Handset] Incoming Call Indication
Synapse SB67030 and Accessories User’s Guide [Handset] Incoming Call Indication Options for an Incoming call:  When there is an incoming call:  12:30p Feb. 23 INCOMING The Handset rings. See “[Handset] Using the VOLUME key to set the Ringer and ...
Page 219: [Handset] Answer A Call
Synapse SB67030 and Accessories User’s Guide [Handset] Answer a Call Examples of incoming call screens are shown below. Figure 292 shows a call received when the extension is idle. Figure 293 shows a call received during an active call. Calls received during active calls ring only once.
Page 220: [Handset] Multiple Incoming Calls
Synapse SB67030 and Accessories User’s Guide [Handset] Multiple Incoming Calls If the Handset receives more than one call at a time, the calls display in a list on the screen. The most recent call is added to the bottom of the list and displays as a two-line name and telephone number. The other pending calls display in the list as one-line entries, as shown in Figure 294.
Page 221: Call Management
Synapse SB67030 and Accessories User’s Guide H A P T E R ANAGEMENT The SB67030 Deskset and optional SB67040 Cordless Handset feature various call management options. “Call Management” on page 222  “Placing a Call on Hold” on page 223 ...
Page 222: Call Management
Synapse SB67030 and Accessories User’s Guide Call Management The Deskset Call Management functions begin with the Active Call screen shown in Figure 295. The Call Appearance icons are described in “Deskset Call Appearances” on page 12:30PM Thu Feb 23 2008...
Page 223: Placing A Call On Hold
Synapse SB67030 and Accessories User’s Guide Placing a Call on Hold You can place any call on hold. When calls are placed on hold, the soft keys change, as shown in Figure 296 and described in Table 17. 12:30PM Thu Feb 25 2010...
Page 224: Managing Held Calls
Synapse SB67030 and Accessories User’s Guide Managing Held Calls To manage held calls:  1. When you are on an active call, as shown in Figure 297, press HOLD. 12:30PM Thu Feb 23 2008 12:30PM Thu Feb 23 2008 12:30PM Thu Feb 25 2010...
Page 225: Transferring A Call Overview
Synapse SB67030 and Accessories User’s Guide Transferring a Call Overview You can transfer an active or a held call. The transfer recipient does not have to talk to you before receiving the transferred call. (If you do not talk to the transfer recipient before transferring the call, you are making an “unsupervised”...
Page 226: Transferring A Call
Synapse SB67030 and Accessories User’s Guide Transferring a Call To transfer a call to an extension or phone number:  1. Press from the Active Call screen, 12:30PM Thu Feb 25 2010 12:30PM Thu Feb 25 2010 12:30PM Thu Feb 23 2008 12:30PM Thu Feb 23 2008 as shown in Figure 299.
Page 227 Synapse SB67030 and Accessories User’s Guide To transfer a call to a Mailbox:  You can transfer a call to a Personal Mailbox, or, if your system is configured with Group Mailboxes, you can transfer calls to them. 1. Press from the Active Call screen.
Page 228: Conferencing
Synapse SB67030 and Accessories User’s Guide Conferencing You can set up a conference call with yourself and two telephone numbers (either internal, outside, or with both). To conference:  1. Press from an Active Call screen, 12:30PM Thu Feb 25 2010 12:30PM Thu Feb 25 2010 as shown in Figure 305.
Page 229: Hold And Cancel A Conference
Synapse SB67030 and Accessories User’s Guide Hold and Cancel a Conference To put a conference on hold:  When you are participating in a conference call, you can put both calls on hold by 12:30PM Thu Feb 25 2010 pressing HOLD. The other callers can continue communicating with each other. The...
Page 230: Parking A Call
Synapse SB67030 and Accessories User’s Guide Parking a Call The Deskset allows you to park either active or held outside calls. Parking a call is similar to putting a call on Hold, but any extension on the system can retrieve a parked call See “Retrieve a Parked Call”...
Page 231: Retrieve A Parked Call
Synapse SB67030 and Accessories User’s Guide Retrieve a Parked Call You can retrieve parked calls from any extension in the system.  To retrieve a parked call: If you know the extension number of the parked call, dial it. You will retrieve the 12:30PM Thu Feb 25 2010 parked call.
Page 232: [Handset] Call Management Using The Cordless Handset
Synapse SB67030 and Accessories User’s Guide [Handset] Call Management Using the Cordless Handset You can also manage calls with the optional SB67040 Cordless Handset using the following functions: “[Handset] Call Deck” on page 234  “[Handset] Transferring” on page 235 ...
Page 233: [Handset] Active Call Screens
Synapse SB67030 and Accessories User’s Guide [Handset] Active Call Screens The Handset Call Management functions begin with one or more active calls, as shown in Figure 316. Figure 316. Active Call Screens Call Management...
Page 234: [Handset] Call Deck
Synapse SB67030 and Accessories User’s Guide [Handset] Call Deck The Call Deck is the list of active, held, parked, and ringing calls. Because the screen is too small to easily display multiple calls at the same time, the Handset stacks them like a deck of cards in order of priority. The top of the display no longer displays the date and time.
Page 235: [Handset] Transferring
Synapse SB67030 and Accessories User’s Guide [Handset] Transferring As with the Deskset, you can transfer an active or held call with the Cordless Handset. [Handset] Transferring to an Extension To transfer an active or held call to an extension with the Cordless Handset: ...
Page 236: [Handset] Transferring To An Outside Number
Synapse SB67030 and Accessories User’s Guide [Handset] Transferring to an Outside Number To transfer an active or held call to an outside number with the Cordless Handset:  1. From either an active or held call, press . An active call is placed on hold, and the Graham Bell Handset displays the screen shown in Figure 322.
Page 237: [Handset] Conferencing
Synapse SB67030 and Accessories User’s Guide [Handset] Conferencing You can set up a conference call with two other numbers (either internal, outside, or with both).  To set up a conference with the Cordless Handset: 1. When you have connected with the first call to be...
Page 238: [Handset] Placing A Conference Call On Hold
Synapse SB67030 and Accessories User’s Guide [Handset] Placing a Conference Call on Hold To put a conference on hold with the Cordless Handset:  Press HOLD or PHONE to place the conference on hold. A screen similar to the one shown in 12:30p Feb 23 Figure 328 displays.
Page 239: [Handset] Ending A Conference Call
Synapse SB67030 and Accessories User’s Guide [Handset] Ending a Conference Call To end a conference call with the Cordless Handset:  You have the following options: 12:30p Feb 23 To hang up all calls, press OFF.  Graham Bell 1:09...
Page 240: [Handset] Managing Held Calls
Synapse SB67030 and Accessories User’s Guide [Handset] Managing Held Calls A maximum of five calls can be held.  To place an active call on hold and to retrieve it with the Cordless Handset: Press HOLD.  12:30p Feb 23...
Page 241 Synapse SB67030 and Accessories User’s Guide To retrieve a held call when there is more than one call in the Call Deck with the Cordless Handset:  Press the Navigation key to review calls in the Call Deck, as shown in ...
Page 242: [Handset] Held Call Options
Synapse SB67030 and Accessories User’s Guide [Handset] Held Call Options To view Held Call options with the Cordless Handset:  Press OPTIONS with a held call displayed to access the Hold options, as shown in Figure 335 12:30p Feb 23 and listed below.
Page 243: [Handset] Parking A Call
Synapse SB67030 and Accessories User’s Guide [Handset] Parking a Call Placing a call on hold and parking a call are similar operations. The difference is that a held call can only be retrieved at the Deskset or Handset that placed the call on hold, and a parked call can be retrieved at any extension.
Page 244: [Handset] Retrieving A Parked Call From Any Extension
Synapse SB67030 and Accessories User’s Guide [Handset] Retrieving a Parked Call From Any Extension If you know the number of the parked call, press PHONE and dial the parked call number. If you don't know the number, find the parked call in the Parked Call list.
Page 245: [Handset] Using A Corded Headset
Synapse SB67030 and Accessories User’s Guide [Handset] Using a Corded Headset You can use a corded headset with the Cordless Handset, as shown in Figure 340.  To use a corded headset with the Cordless Handset: Lift the rubber flap to insert an optional ...
Page 246: Call Management Using Headsets
Synapse SB67030 and Accessories User’s Guide Call Management Using Headsets You can use a corded headset, a Cordless Headset, or a combination of the two with the Deskset. You can register an optional TL7600 Cordless Headset directly to your Synapse Deskset. There are no wires or cords except for the power cord to the Headset charger.
Page 247: Paging
Synapse SB67030 and Accessories User’s Guide H A P T E R AGING Paging allows you to broadcast what you say to more than one extension. Some systems include separate speakers. If your system administrator has set up Paging Zones, you can page all extensions or a zone.
Page 248: Paging
Synapse SB67030 and Accessories User’s Guide Paging If your system administrator has set up Paging Zones, you can page all extensions or a zone. To page all extensions or a Paging Zone:  1. From Idle or from a held call, press , as shown in Figure 342.
Page 249 Synapse SB67030 and Accessories User’s Guide To page all extensions or a Paging Zone: (Continued)  At the extensions being paged: Page Desksets involved in active calls, listening to a Voicemail message, or playing  or recording a name or greeting do not receive pages.
Page 250: [Ata] Single-Zone Overhead Paging
Synapse SB67030 and Accessories User’s Guide [ATA] Single-Zone Overhead Paging If your Synapse system includes an optional single-zone overhead paging (OHP) system, your system administrator may have set up an overhead paging option in the Paging Zones list, such as for your warehouse. The OHP speakers are included when you page All Extensions, and they may be included in other Paging Zones.
Page 251: [Ata] Multi-Zone Overhead Paging
Synapse SB67030 and Accessories User’s Guide [ATA] Multi-Zone Overhead Paging If your Synapse system includes an optional multi-zone overhead paging (OHP) system, you have an Overhead Paging option in the Paging Zones list. To page using an optional multi-zone overhead paging system: ...
Page 252: [Handset] Paging
Synapse SB67030 and Accessories User’s Guide [Handset] Paging You can page all the extensions in the system. Neither zone paging nor (optional) overhead paging is available from the Cordless Handset. To page all extensions with the Cordless Handset:  1. Begin the page:...
Page 253: Deskset-Handset Interaction
H A P T E R ESKSET ANDSET NTERACTION This section identifies similarities and operating interactions between the SB67030  Deskset and the optional SB67040 Cordless Handset. “Answering a Call While Another Device is on a Call” on page 254 ...
Page 254: Answering A Call While Another Device Is On A Call
Synapse SB67030 and Accessories User’s Guide Answering a Call While Another Device is on a Call The Deskset, Cordless Handset, and Cordless Headset all share the same extension number. If there is an active call, it must be placed on hold before other calls can be placed or answered by one of the other extension devices. You must also switch control to the device you want to use.
Page 255: Clocks
Synapse SB67030 and Accessories User’s Guide Clocks The Handset and the Deskset show the current date and time. The clocks on each of the devices run independently, and the system updates the real time frequently. Because the clocks are independent, there may be occasions when the time shown on each is slightly different.
Page 256: Troubleshooting
Synapse SB67030 and Accessories User’s Guide H A P T E R ROUBLESHOOTING If you have difficulty operating your system, try the following suggestions in this section: “Common Troubleshooting Procedures” on page 257  “Display Messages” on page 260 ...
Page 257: Common Troubleshooting Procedures
Synapse SB67030 and Accessories User’s Guide Common Troubleshooting Procedures Follow these procedures to resolve common issues. Resolving General Functional Issues To resolve a blank screen or device that does not work at all:  Ensure the AC plug is plugged into an electrical outlet not powered by a wall switch.
Page 258 Synapse SB67030 and Accessories User’s Guide To resolve an incorrect system clock:  If the system clock displays the wrong time, the system lacks Internet access for acquiring current time data. 1. Log into the WebUI as administrator and click System Basic Settings.
Page 259 Synapse SB67030 and Accessories User’s Guide To resolve problems with a cordless device:  For features or audio problems, make sure that the Deskset associated with the cordless device does not share the problem. If it does, look in Deskset Troubleshooting. See “Other Deskset Features”...
Page 260: Display Messages
Synapse SB67030 and Accessories User’s Guide Display Messages Symptom Probable Cause Corrective Action Display Messages The Gateway screen is blank. Many. “To resolve a blank screen or device that does not  work at all:” on page 257. The Gateway screen displays...
Page 261 Synapse SB67030 and Accessories User’s Guide Symptom Probable Cause Corrective Action Display Messages The device software version Update all devices to the current software version.  is different than the rest of See ‘‘Software Version Compatibility‘‘ in the the system.
Page 262 Synapse SB67030 and Accessories User’s Guide Symptom Probable Cause Corrective Action Display Messages A Synapse device displays an The device encountered an 1. Disconnect the power to the device, wait a few minutes, error message other than unexpected problem. then reconnect the power and try the upgrade process Host Not Found after a user again.
Page 263: Webui
Synapse SB67030 and Accessories User’s Guide WebUI Symptom Probable Cause Corrective Action WebUI Unable to access the WebUI The computer is not Verify the IP address. You must correctly enter the IP  Log-in page from my connected to the same address of your Deskset into your Internet browser’s...
Page 264: Deskset Menu
Synapse SB67030 and Accessories User’s Guide Deskset Menu Symptom Probable Cause Corrective Action Deskset Menu Deskset Menu The menu does not work. There may be no power or If the screen is blank, verify that power is applied.  the Deskset may need to be Reset the Deskset.
Page 265: Pc/Deskset Interaction
Synapse SB67030 and Accessories User’s Guide PC/Deskset Interaction Symptom Probable Cause Corrective Action PC/Deskset Interaction Internet connection or The Ethernet cords are not Check that the Ethernet cord from the computer is  access to the local network installed correctly.
Page 266: Calls
Synapse SB67030 and Accessories User’s Guide Calls Calls Generally Symptom Probable Cause Corrective Action Calls Generally Calls are dropped. Restoring Deskset settings or Avoid updating software or restoring Deskset settings  updating software while that when a user is likely to be using the phone.
Page 267 Synapse SB67030 and Accessories User’s Guide Symptom Probable Cause Corrective Action Calls Generally On outside calls, I hear an The automatic PSTN There may be non-system equipment connected in  excessive echo at the Gateway line calibration did parallel to the telephone line.
Page 268 Synapse SB67030 and Accessories User’s Guide Symptom Probable Cause Corrective Action Calls Generally A call is forwarded or Telephone line to telephone Reset the timer.  transferred to an outside line call times have been Log into the WebUI as administrator and click telephone number and the restricted.
Page 269 Synapse SB67030 and Accessories User’s Guide Symptom Probable Cause Corrective Action Calls Generally I am unable to transfer a call Transferring to an outside Check that your system administrator has enabled  to an outside phone number. phone number has been transferring to an outside phone number.
Page 270 Synapse SB67030 and Accessories User’s Guide Symptom Probable Cause Corrective Action Calls Generally I am unable to manually Incoming Ring Group calls The system administrator can designate a Deskset or as a  forward a call to Voicemail. and incoming Call Queue...
Page 271: Incoming Calls
Synapse SB67030 and Accessories User’s Guide Incoming Calls Symptom Probable Cause Corrective Action Incoming Calls Verify that Do Not Disturb is off. Make sure that DND is My Deskset does not receive Incoming call notifications  incoming calls. have been suppressed or not in the top right corner of the Deskset display.
Page 272 Synapse SB67030 and Accessories User’s Guide Symptom Probable Cause Corrective Action Incoming Calls Outside caller cannot find an The user for that Deskset has Record a name at the Deskset. Press MENU –> 2 –> 5 to  extension in the Auto not recorded a Personal record a Personal Name to be played to callers.
Page 273 Synapse SB67030 and Accessories User’s Guide Symptom Probable Cause Corrective Action Incoming Calls Caller hears “Extension The system administrator Release the DID number:  unavailable” when calling a changed an analog phone or On the WebUI, click Extension Settings, then Basic Direct Inward Dial number.
Page 274 Synapse SB67030 and Accessories User’s Guide Symptom Probable Cause Corrective Action Incoming Calls Caller ID is not working. The Your organization does not Caller ID is a subscription service. You must subscribe to  display shows subscribe to caller ID service...
Page 275 Synapse SB67030 and Accessories User’s Guide Symptom Probable Cause Corrective Action Incoming Calls The Auto Attendant does not You deleted an old Deskset If you remove a Deskset from the system, any Auto  send calls to the correct and replaced it with a new Attendant menu assignment to that extension revert to None.
Page 276 Synapse SB67030 and Accessories User’s Guide Symptom Probable Cause Corrective Action Incoming Calls Direct Dial no longer works. You updated your Extension If you assign Direct Inward Dial numbers with the first digit  Prefix, and that digit was of any extension that overlaps an Auto Attendant menu...
Page 277: Outgoing Calls
Synapse SB67030 and Accessories User’s Guide Outgoing Calls Symptom Probable Cause Corrective Action Outgoing Calls Change the PSTN Trunk Prefix to something other than I cannot dial an outside The extension prefix matches  none. Log into the WebUI as administrator, click number.
Page 278 Synapse SB67030 and Accessories User’s Guide Symptom Probable Cause Corrective Action Outgoing Calls Set the PSTN Trunk Prefix to something other than I cannot make international If no trunk prefix (digit  none. Log into the WebUI as administrator, click long distance calls.
Page 279 Synapse SB67030 and Accessories User’s Guide Symptom Probable Cause Corrective Action Outgoing Calls The PSTN Trunk reservation An incoming call may be Set up Trunk Routing to reserve the incoming path to the  is not being honored. using that line. Parking calls “special”...
Page 280: Voicemail
Synapse SB67030 and Accessories User’s Guide Voicemail Symptom Probable Cause Corrective Action Voicemail Voicemail is not received at Target extension Voicemail is Deletes messages.  the called extension. full. Extension is unplugged. Plug in the extension.  Distribution List error.
Page 281 Synapse SB67030 and Accessories User’s Guide Symptom Probable Cause Corrective Action Voicemail Incomplete Voicemail Recording interrupted by If a caller leaves a very long message, part of it may be  messages. time-out or full memory. lost when the Deskset disconnects the call after two minutes.
Page 282: Other Deskset Features
Synapse SB67030 and Accessories User’s Guide Other Deskset Features Symptom Probable Cause Corrective Action Other Deskset Features Other Desksets do not The Deskset is not connected Verify that the first two sections of the IP address (the  appear in the extension list.
Page 283 Synapse SB67030 and Accessories User’s Guide Symptom Probable Cause Corrective Action Other Deskset Features I am unable to add an entry If you have an SB67030 Edit Quick-Dial entries on the Deskset to write over an  to Quick-Dial list.
Page 284 Synapse SB67030 and Accessories User’s Guide Symptom Probable Cause Corrective Action Other Deskset Features I am unable to locate the The Cordless Handset’s Charge the Cordless Handset battery.  Cordless Handset from the battery is dead. Deskset. The Cordless Handset is out does not appear on the Deskset Idle screen, ...
Page 285: [Handset] Sb67040 Cordless Handset
Synapse SB67030 and Accessories User’s Guide [Handset] SB67040 Cordless Handset Symptom Probable Cause Corrective Action Cordless Handset Handset does not work at all There is no power to the Confirm the battery is installed and charged correctly.  (LCD is black).
Page 286 Synapse SB67030 and Accessories User’s Guide Symptom Probable Cause Corrective Action Cordless Handset Unable to create new This feature is not supported Although you can access the Directory or Quick Dial on  Directory or Quick-Dial entry. on the Handset.
Page 287 Synapse SB67030 and Accessories User’s Guide Symptom Probable Cause Corrective Action Cordless Handset Handset does not receive The Deskset cannot receive Ensure that the Deskset can make outside calls.  incoming calls. outside calls. If it cannot, see “Other Deskset Features” in the Synapse Administrator’s Guide at...
Page 288 Synapse SB67030 and Accessories User’s Guide Symptom Probable Cause Corrective Action Cordless Handset Unable to locate Handset The Handset is not If the soft key does not appear on the Deskset,  using on the registered. then the Handset is not registered. On the Deskset, press Deskset.
Page 289 Synapse SB67030 and Accessories User’s Guide Symptom Probable Cause Corrective Action Cordless Handset Handset continuously The Handset is out of range Verify that the Deskset is powered and fully functional. If  displays Searching for or not registered. the Deskset has no AC power, the Handset will not work.
Page 290 Synapse SB67030 and Accessories User’s Guide Symptom Probable Cause Corrective Action Cordless Handset Calls dropped. Restoring Deskset settings Update software and restore Deskset settings only in Idle  while that extension is in use mode with no calls pending. causes all calls to be dropped.
Page 291 Synapse SB67030 and Accessories User’s Guide Symptom Probable Cause Corrective Action Cordless Handset Poor audio quality. Speech is The Handset is almost out of You may be close to being out of range. Try moving closer  cutting out. range or is experiencing to the Deskset.
Page 292: [Headset] Tl7600 Cordless Headset
SB67030 Deskset. Allow up to one minute for this to take place. The light on the TL7600 The Headset is not Register the Headset at the SB67030 Deskset. On the  Headset flashes orange and registered.
Page 293 After 10 minutes of charging, remove the Headset from the charger and press ON/OFF on the Headset or HEADSET on the SB67030 Deskset to turn on the Headset. Replace the Headset battery. ...
Page 294 MUTE key on the SB67030 MUTE keys on SB67030 Only the MUTE key on the Headset mutes calls. The MUTE  Deskset does not mute the Deskset and Headset operate key on the SB67030 Deskset does not work with the Headset. separately. Headset. Troubleshooting...
Page 295 At the Deskset, confirm that your Headset is registered to  the SB67030 Deskset. On the SB67030 Deskset, press MENU –> 2 –> 6. If the Headset is registered, the screen indicates 2. Headset (Registered). Batteries do not hold a...
Page 296 Headset is on a call. others are using Headsets in SB67030 Desksets. your vicinity, someone may Verify that a Headset is registered to your SB67030 have accidentally registered Deskset. On the Deskset, press MENU –> 2 –> 6. If the your Headset to their Headset is registered, the screen indicates Deskset.
Page 297 Deskset which has AC power, you must carry the Headset Headset is registered to. out of range of the SB67030 Deskset and perform the Deregistration sequence described above. You will know when the Headset is out of range when you press ON/ OFF and you hear three beeps and no dial tone.
Page 298: [Ata] Group Mailbox
Synapse SB67030 and Accessories User’s Guide Group Mailbox [ATA] Symptom Probable Cause Corrective Action ATA Group Mailbox Group Mailbox does not Needs an ATA to be Group Mailboxes reside on the ATA. The ATA must be  work. available. connected.
Page 299: Appendixes
Synapse SB67030 and Accessories User’s Guide PPENDIXES Appendix A: Soft Keys The Synapse Desksets and Cordless Handsets feature keys below the LCD screen. The bottom of the LCD displays the appropriate label for each key as the function of the key changes.
Page 300: Deskset Soft Keys
Synapse SB67030 and Accessories User’s Guide Deskset Soft Keys Table 18 provides an alphabetical list of the labels that appear above the Deskset soft keys. Table 18. Deskset Soft Key Functions Function Description Function Description Adds an extension destination when forwarding a Deregisters Cordless Handset or Headset in Voicemail message.
Page 301 Synapse SB67030 and Accessories User’s Guide Table 18. Deskset Soft Key Functions (Continued) Function Description Function Description Initiates recording of an introduction when Parks a call. forwarding a Voicemail message. Accesses the Park list so you can review or pick Completes conference call setup.
Page 302: [Handset] Cordless Handset Soft Keys
Synapse SB67030 and Accessories User’s Guide [Handset] Cordless Handset Soft Keys Table 19 provides an alphabetical list of the labels that appear above the Cordless Handset soft keys. Table 19. Cordless Handset Soft Keys Function Function Answer an incoming call and place it in the Access the four viewing options for the Directory: Handset Call Deck.
Page 303: Appendix B: Technical Specifications
Synapse SB67030 and Accessories User’s Guide Appendix B: Technical Specifications Table 20 lists the technical specifications for the SB67030 Deskset and SB67040 Cordless Handset. Table 20. Technical Specifications Feature Specification Frequency control Crystal controlled PLL synthesizer Transmit Frequency Deskset, Cordless Handset, Cordless Headset: 1921.536–1928.448 MHz Deskset: 1921.536–1928.448 MHz...
Page 304: Appendix C: Maintenance
Synapse SB67030 and Accessories User’s Guide Appendix C: Maintenance Your system contains sophisticated electronic parts, so it must be treated with care. Avoid Rough Treatment Handle the unit gently. Save the original packing materials to protect your equipment if you ever need to ship it.
Page 305: Appendix D: Important Safety Instructions
Synapse SB67030 and Accessories User’s Guide Appendix D: Important Safety Instructions This symbol alerts you to important operating or servicing instructions in this document. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.
Page 306 Synapse SB67030 and Accessories User’s Guide Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions: When the power supply cord or plug is damaged or frayed.  If liquid has been spilled on the product.
Page 307: Appendix E: Limited Warranty
Synapse SB67030 and Accessories User’s Guide Appendix E: Limited Warranty The AT&T brand is used under license. For customer service, repair, replacement, or warranty service, and all questions about this product, contact the person who installed your system. If your installer is unavailable, visit our web site at www.telephones.att.com/smb...
Page 308 Synapse SB67030 and Accessories User’s Guide 4. What is not covered by this limited warranty? This limited warranty does not cover: PRODUCT that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal  operation or handling, neglect, fire, water or other liquid intrusion; or PRODUCT that has been damaged due to repair, alteration or modification by anyone other than an authorized service ...
Page 309 Synapse SB67030 and Accessories User’s Guide 5. How do you get warranty service? To obtain warranty service, contact the person who installed your system. If your installer is unavailable, visit our web site at www.telephones.att.com/smb 1 (888) 916-2007. 1 (888) 883-2474...
Page 310 Synapse SB67030 and Accessories User’s Guide 7. Other limitations This warranty is the complete and exclusive agreement between you and the manufacturer of this AT&T-branded PRODUCT. It supersedes all other written or oral communications related to this PRODUCT. The manufacturer provides no other warranties for this PRODUCT.
Page 311: Glossary
Synapse SB67030 and Accessories User’s Guide LOSSARY This glossary provides definitions that pertain to the Synapse telephone system. 10/100 Ethernet Port: An Ethernet port that supports two different speeds of Ethernet on the same port. The two speeds supported are 10Base-T and 100Base-TX.
Page 312 Synapse SB67030 and Accessories User’s Guide BYPASS port: An RJ-11 jack on the PSTN Gateway that allows for communication during power outages. Plug an analog telephone into the this jack. Call Appearance: The five icons on the right side of the Deskset display and the keys and LEDs associated with those icons. The keys access active and held calls, and calls that are being dialed or predialed.
Page 313 Synapse SB67030 and Accessories User’s Guide DHCP (Dynamic Host Configuration Protocol): A network protocol that automatically assigns computer IP addresses dial pad: The 0 through 9, *, and # keys on the Deskset and Cordless Handset direct dial: Allows callers to directly dial users' extension numbers after the Auto Attendant answers Directory: A list of names and phone numbers Display Names: The names that the system administrator enters to identify each extension number.
Page 314 Synapse SB67030 and Accessories User’s Guide Extension Directory: A private list of names and phone numbers available to only a single extension (referred to as “Personal list” on the Deskset) Extension list: A list of names and extension numbers for the Synapse system telephones...
Page 315 Synapse SB67030 and Accessories User’s Guide Hold announcement: A recorded message to play while calls are on hold. It can be combined with music on hold. hub: A network hub or repeater hub is a device for connecting electronic devices, making them act as a single link...
Page 316 Synapse SB67030 and Accessories User’s Guide live dial: Dialing after the phone is off hook MAC address (Media Access Control address): A unique identifier assigned to most network adapters or network interface cards that is required for registering your devices...
Page 317 Synapse SB67030 and Accessories User’s Guide overwrite: Replace existing information P2P (Peer-to-Peer): A telecommunication system architecture in which some resources associated with a device are directly available to other similar system devices page: Broadcasts your voice to all idle extensions that do not have Do Not Disturb turned on page caching: Most web browsers store recently obtained web site data on a local hard drive.
Page 318 Synapse SB67030 and Accessories User’s Guide RF (radio frequency): The communication channel for most Cordless Handsets and Cordless Headsets ring group: Groups of extensions configured by the system administrator to all ring in a predetermined pattern within the group when calls come in for that group...
Page 319 Synapse SB67030 and Accessories User’s Guide System list: This list of names and phone numbers is created and maintained by the system administrator. All system users can sort and view this list. system operator: The extension that callers reach by dialing 0 (zero) when the Auto Attendant operator feature is enabled or...

AT&T SB67030 User Manual

Preface

Overview

[Handset] SB67040 Cordless Handset (Optional)

[Headset] TL7600 Cordless Headset (Optional)

Web Interface

Deskset Settings

[Handset] Cordless Handset Settings

Accessing Items in Lists

[Handset] Accessing and Managing Items in Lists with the Cordless Handset

Directory

[Handset] Accessing the Directory with the Cordless Handset

Voicemail

[Handset] Accessing Personal Voicemail with the Cordless Handset

Call Log

[Handset] Accessing the Call Log with the Cordless Handset

Outgoing Calls

[Handset] Make a Call with the Cordless Handset

[Headset] Making Calls with the Optional TL7600 Cordless Headset

Incoming Calls

[Handset] Answer a Call with the Cordless Handset

Call Management

[Handset] Call Management Using the Cordless Handset

Paging

[ATA] Single-Zone Overhead Paging

[ATA] Multi-Zone Overhead Paging

[Handset] Paging

Deskset-Handset Interaction

Troubleshooting

[Handset] SB67040 Cordless Handset

[Headset] TL7600 Cordless Headset

[ATA] Group Mailbox

Appendixes

Appendix A: Soft Keys

Appendix B: Technical Specifications

Appendix C: Maintenance

Appendix D: Important Safety Instructions

Appendix E: Limited Warranty

Glossary

Quick Links

Troubleshooting

Related Manuals for AT&T SB67030

Summary of Contents for AT&T SB67030