AT&T SB67020 User Manual page 157

Symptom
Deskset does not
automatically forward a
call to an outside
phone number.
You are unable to
manually forward a call
to Voicemail.
Troubleshooting
Synapse SB67020 Deskset User's Guide
Probable Cause
Forwarding to an outside
phone number has been
disabled or Call Forward All or
the Call Forward–No Answer
settings are incorrect.
Call Appearance mode only—
You cannot foward incoming
Ring Group calls and incoming
Call Queue calls to Voicemail.
Corrective Action
Call Appearance mode only—Check that Call Forward All is

on. FWD should appear in the top right corner of the screen
while in Idle mode. Press MENU, then 1, then 6 to turn this
feature on.
Call Appearance mode only—Confirm that the Call

Forward All Target is set to
MENU –> 2 –> 2 –> 1.
Ensure that a valid outside number is shown in the Phone #

field. You do not need to enter a 9 (or whatever digit, if any,
that must be dialed first for an outside call).
Check that forwarding to an outside phone number has been

enabled. Your system administrator must enable Call Fwd/
Transfer to line in the Admin Settings.
Nothing. The system administrator can designate a Deskset

as a forwarding destination if the Ring Group call is
unanswered. If that Deskset does not answer the forwarded
call, the call will be forwarded again according to that
Deskset's settings.
157
Calls Generally
. On the Deskset, press