AT&T SB67020 User Manual page 165

Symptom
Incomplete Voicemail
messages.
Unable to find a message in
a Group Mailbox.
The number of new
messages in a Group Mailbox
changed spontaneously.
Troubleshooting
Synapse SB67020 Deskset User's Guide
Probable Cause
Recording interrupted by
time-out or full memory.
Group Mailboxes are
accessed by multiple users.
Group Mailboxes are
accessed by multiple users.
Corrective Action
If a caller leaves a very long message, part of it may be

lost when the Deskset disconnects the call after two
minutes.
If the caller pauses for longer than six seconds, the

Deskset stops recording and disconnects the call.
If the Deskset's memory becomes full during a message,

the Deskset stops recording and disconnects the call.
If the caller's voice is very soft, the Deskset may stop

recording and disconnect the call.
None. Group Mailboxes are accessed by multiple users.

Messages can be marked as old or deleted by other users.
None. Group Mailboxes are accessed by multiple users.

Messages can be marked as old or deleted by other users.
165
Voicemail