AT&T SB67020 User Manual page 166

Symptom
The system does not respond
to remote Voicemail
commands.
Troubleshooting
Synapse SB67020 Deskset User's Guide
Probable Cause
The system cannot detect
Dual-Tone Multi-Frequency
(DTMF) tones, which are the
signals sent when the caller
presses dial-pad keys.
Corrective Action
Confirm you have entered star, star (**) before entering

your remote access code (user password). If you have no
password, press star, star (**), then pound (#).
Confirm you are calling from a touch-tone phone.

When you dial a number, you should hear tones. If you
hear clicks, the phone is not a touch-tone telephone and
cannot activate the answering system.
The answering system might not detect the star, star (**)

while your announcement is playing. Try waiting until the
announcement is over before entering the code.
There may be interference on the phone line you are

using. Press the dial-pad keys firmly.
166
Voicemail