Device Access Problems - ZyXEL Communications WX Series User Manual

If the problem continues, contact the vendor.
5

19.2 Device Access Problems

I do not know the IP address of the WX Device.
The default LAN IP address is 192.168.1.2.
1
If your router assigns an IP address to the WX Device, you can find your new IP address on the Gateway
2
Detail screen using the MPro Mesh app (See
your router's Web Configurator.
If this does not work, you have to reset the device to its factory defaults. See
3
I forgot the admin password.
See the cover page for the default login names and associated passwords.
1
If those do not work, you have to reset the device to its factory defaults. See
2
I cannot access the Web Configurator screen.
Make sure you are using the correct IP address.
1
• The default IP address is 192.168.1.2. See
• If you changed the IP address (See
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for
not know the IP address of the WX Device.
• Make sure your computer has an IP address in the same subnet as the WX Device. Your computer
should have an IP address from192.168.1.3 to 192.168.1.254. See
Check the hardware connections, and make sure the LEDs are behaving as expected. See
2
page 43.
Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java
3
enabled.
If it is possible to log in from another interface, check the service control settings for HTTP and HTTPS
4
(Maintenance > Remote Management).
Reset the device to its factory defaults, and try to access the WX Device with the default IP address. See
5
Section 19.5 on page
Chapter 19 Troubleshooting
Section 4.5.1 on page 63
Chapter 3 on page 30
Section 8.2 on page
167.
WX Series User's Guide
165
for more information) or log into
Section 19.5 on page
Section 19.5 on page
for more details.
130), use the new IP address.
Section 19.5 on page
167.
167.
I do
167.
Table 12 on