ZyXEL Communications WX3310-B0 User Manual
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ZyXEL Communications WX3310-B0 User Manual

Dual-band wireless ax gigabit extender
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User's Guide
WX3310-B0
Dual-Band Wireless AX Gigabit Extender
Default Login Details
Web Address
http://zyxelsetup (Windows)
http://zyxelsetup.local (Mac)
LAN IP Address
Password
Copyright © 2020 Zyxel Communications Corporation
http://(DHCP-assigned IP)
OR
http://192.168.1.2
(See the device label)
Version 1.0 Edition 2, 03/2020

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  • Page 1 User’s Guide WX3310-B0 Dual-Band Wireless AX Gigabit Extender Default Login Details Version 1.0 Edition 2, 03/2020 Web Address http://zyxelsetup (Windows) http://zyxelsetup.local (Mac) LAN IP Address http://(DHCP-assigned IP) http://192.168.1.2 Password (See the device label) Copyright © 2020 Zyxel Communications Corporation...
  • Page 2 Related Documentation • Quick Start Guide The Quick Start Guide shows how to connect the WX3310 and access the Web Configurator. • More Information Go to support.zyxel.com to find other information on the WX3310 WX3310-B0 User’s Guide...

  • Page 3: Document Conventions

    IP Setting tab to get to that screen. Icons Used in Figures Figures in this guide may use the following generic icons. The WX3310 icon is not an exact representation of your device. WX3310 Router Switch Internet Server Desktop Laptop WX3310-B0 User’s Guide...

  • Page 4: Table Of Contents

    Access Point Mode ..........................31 Repeater Mode ............................ 36 Tutorials ..............................41 Technical Reference ........................44 Monitor ..............................45 Network ..............................51 Wireless LAN ............................54 AP Connection (Repeater Mode) ...................... 75 Mesh ............................... 79 Maintenance ............................81 Troubleshooting ............................ 87 WX3310-B0 User’s Guide...

  • Page 5: Table Of Contents

    2.3.2 Static IP Configuration in MAC OS X ................... 21 Chapter 3 Modes ..............................24 3.1 Overview ............................24 3.1.1 Web Configurator Modes ....................24 3.1.2 Device Operating Modes ....................24 Chapter 4 Easy Mode ............................26 4.1 Overview ............................26 WX3310-B0 User’s Guide...
  • Page 6 Chapter 8 Monitor ..............................45 8.1 Overview ............................45 8.2 What You Can Do .......................... 45 8.3 Log ..............................45 8.4 Wireless Monitor .......................... 46 8.5 MBSS Monitor ........................... 48 8.6 Multicast Monitor ..........................50 Chapter 9 Network...............................51 WX3310-B0 User’s Guide...
  • Page 7 Chapter 13 Maintenance............................81 13.1 Overview ............................81 13.2 What You Can Do in this Chapter ....................81 13.3 Password Screen .......................... 81 13.4 Time Screen ........................... 82 13.5 Firmware Upgrade Screen ......................83 13.6 Restore Screen ..........................84 WX3310-B0 User’s Guide...
  • Page 8 14.3 Internet Access ..........................89 14.4 Resetting the WX3310 to Its Factory Defaults ................90 14.5 Wireless Problems .......................... 90 Appendix A Wireless LANs ........................ 91 Appendix B Customer Support ...................... 103 Appendix C Legal Information ...................... 109 Index ..............................116 WX3310-B0 User’s Guide...

  • Page 9: User's Guide

    User’s Guide...

  • Page 10: Introduction

    The WX3310 is a dual-band extender that can use both 2.4G and 5G networks at the same time. You could use the 2.4 GHz band for regular Internet surfing and downloading while using the 5 GHz band for time sensitive traffic like high-definition video, music, and gaming. WX3310-B0 User’s Guide...

  • Page 11: Securing The Wx3310

    1.4 Front Panel and LEDs The following figure is the front panel of the WX3310. Use the LEDs to determine if the WX3310 is behaving normally or if there are some problems on your network. WX3310-B0 User’s Guide...
  • Page 12 Wait for the LED to go off, then initiate WPS again. No WPS activity. AP Mode Green Connected to the modem/router. Link Quality Blinking Connected, but not synced with the Zyxel MPro Mesh gateway (router (wired controller). connection) There is no connection to the modem/router. WX3310-B0 User’s Guide...

  • Page 13: Back Panel

    The WX3310 is ready. Blinking The WX3310 is booting. System failure. Blinking Firmware upgrading. The WX3310 is not receiving power or is turned off. 1.5 Back Panel The following figure is the back panel of the WX3310. WX3310-B0 User’s Guide...

  • Page 14: The Wps Button

    • AP mode: Press the WX3310 WPS button once. The WPS LED should start blinking. Press the WPS button on the client within two minutes. Wait for the WPS LED to turn steady green indicating the WPS process has finished. If it turns red, the WPS process has failed. WX3310-B0 User’s Guide...

  • Page 15: The Reset Button

    Make sure the power LED is on (not blinking). Press the RESET button for one to five seconds to reboot the WX3310. Press the RESET button for longer than five seconds to set the WX3310 back to its factory-default configurations. WX3310-B0 User’s Guide...

  • Page 16: The Web Configurator

    Section 2.3.2 on page 2.2 Accessing the Web Configurator Make sure your WX3310 hardware is properly connected and prepare your computer or computer network to connect to the WX3310 (refer to the Quick Start Guide). Launch your web browser. WX3310-B0 User’s Guide...
  • Page 17 Figure 6 Login Screen You will see the FCC safety warning after you log into the web configurator. You can also see the FCC safety warning by clicking on the i-note icon ( ) in the Status screen. WX3310-B0 User’s Guide...

  • Page 18: Preparing Your Computer To Access The Web Configurator

    Right after you log in, the easy mode network map screen is displayed. See Chapter 3 on page 24 more information about the easy mode. 2.3 Preparing your Computer to Access the Web Configurator This section shows you how to assign a static IP address to your computer. WX3310-B0 User’s Guide...

  • Page 19: Static Ip Configuration In Microsoft Windows

    Start Menu and clicking on Network and Sharing Center. Once you have accessed the Network and Sharing Center, click on Local Area Connection to access the adapter’s settings. After accessing the connection’s general settings, click on the Properties button. WX3310-B0 User’s Guide...
  • Page 20 IP address in the range between 192.168.1.3 and 192.168.1.254. Then type 255.255.255.0 as your subnet mask, click OK to close the Internet Protocol Version 4 (TCP/IPv4) Properties window. Then click OK to close the Local Area Connection WX3310-B0 User’s Guide...

  • Page 21: Static Ip Configuration In Mac Os X

    Once the Network screen is open, it is recommended you click on Location > Edit Locations to create a new profile. Use the + button to add a new profile, in this case it is called Static IP. This will easily help you change from static IP address to automatic. WX3310-B0 User’s Guide...
  • Page 22 Manually. Then modify your IP Address, your computer must be in the same subnet in order to access this website address.You must give it a fixed IP address in the range between 192.168.1.3 and 192.168.1.254. Then type 255.255.255.0 as your subnet mask, and click Apply to save your changes. WX3310-B0 User’s Guide...
  • Page 23 Internet. If you want to change the IP address to automatic (default) repeat step 1, then on Location select Automatic or a different profile you have configured. WX3310-B0 User’s Guide...

  • Page 24: Modes

    Use this mode if there is an existing wireless router or access point in your network and you want the WX3310 to wirelessly relay communications from its wireless clients to the access point and from the access point to its wireless clients. The following figure is an illustration of the device operating modes of the WX3310. WX3310-B0 User’s Guide...
  • Page 25 WX3310 that is acting as an AP. The WX3310 that is acting as an AP is bridging a wired network and a wireless LAN in the same subnet. WX3310-B0 User’s Guide...

  • Page 26: Easy Mode

    You can view details about the devices connected to your WX3310 and their status. When you log in to the Web Configurator, the following screen opens. Figure 9 Easy Mode: Network Map Click Status to open the following screen. WX3310-B0 User’s Guide...

  • Page 27: What You Can Do In This Chapter

    The following table describes the labels in this screen. Table 2 Navigation Panel LABEL DESCRIPTION Logout Click this to end the Web Configurator session. Expert Mode Click this to change to Expert Mode and customize features of the WX3310. WX3310-B0 User’s Guide...

  • Page 28: Network Map

    Click on a device’s name to view information about the device. 4.4 Status Screen (Easy Mode) In the Network Map, click Status to view read-only information about the WX3310. Note: The Status Screen displayed in Easy Mode varies according to the operating mode of your WX3310. WX3310-B0 User’s Guide...
  • Page 29 This shows the LAN port’s IP address. MAC Address This shows the MAC address of the WX3310’s LAN port. Software Version This is the firmware version. Downlink Name This shows a descriptive name the client uses to connect to the WX3310. (SSID) WX3310-B0 User’s Guide...
  • Page 30 This field is not available when the WX3310 is in AP mode. Uplink Encryption This shows the data encryption method the connected access point uses for the wireless connection. This field is not available when the WX3310 is in AP mode. WX3310-B0 User’s Guide...

  • Page 31: Access Point Mode

    Connect your computer to one of the LAN port of the WX3310. Connect a modem/router to the other LAN port of the WX3310 using an Ethernet cable. If the WX3310 is not connected to a router or DHCP server, the WX3310 cannot assign your computer an IP address. WX3310-B0 User’s Guide...

  • Page 32: Status Screen (Ap Mode)

    Log into the Web Configurator. See the Section 2.2 on page 16 for instructions on how to do this. 5.2.1 Status Screen (AP Mode) Click on Status. The screen below shows the status screen in AP Mode. Figure 16 Status Screen (AP Mode) WX3310-B0 User’s Guide...
  • Page 33 This shows the rate at which data is transferred across the wireless network. Current Channel This shows the channel number which you select manually or the WX3310 automatically scans and selects. Authentication This shows the data encryption method the WX3310 uses for the wireless connection. WX3310-B0 User’s Guide...

  • Page 34: Ap Navigation Panel

    Use this screen to enable and configure WPS on your WX3310. MAC Filter Use this screen to configure the WX3310 to block access to devices or block the devices from accessing the WX3310. MBSS Use this screen to configure multiple BSSs on the WX3310. WX3310-B0 User’s Guide...
  • Page 35 WX3310’s command line interface. Restore Restore Use this screen to backup and restore the configuration or reset your WX3310 to the factory defaults. Restart Restart Use this screen to reboot the WX3310 without turning the power off. WX3310-B0 User’s Guide...

  • Page 36: Repeater Mode

    • Use the Navigation Panel to configure WX3310 features in repeater mode, see Section 6.2.2 on page 6.2 Setting your WX3310 to Repeater Mode Connect your computer to the LAN port of the WX3310. Connect a modem/router to the WX3310 wirelessly. WX3310-B0 User’s Guide...

  • Page 37: Status Screen (Repeater Mode)

    Log into the Web Configurator. See the Section 2.2 on page 16 for instructions on how to do this. 6.2.1 Status Screen (Repeater Mode) Click on Status. The screen below shows the status screen in Repeater mode. Figure 19 Status Screen (Repeater Mode) WX3310-B0 User’s Guide...
  • Page 38 This shows the rate at which data is transferred across the wireless network. Current Channel This shows the channel number which you select manually or the WX3310 automatically scans and selects. Authentication This shows the data encryption method the WX3310 uses for the wireless connection. WX3310-B0 User’s Guide...

  • Page 39: Repeater Navigation Panel

    WX3310. The MBSS allows you to use one access point to provide several Basic Serve Sets (BSS) simultaneously. Multicast Multicast Use this screen to view the multicast group information. Monitor Monitor CONFIGURATION Networking Network Networking Use this screen to configure the WX3310’s LAN IPv4 and IPv6 addresses. WX3310-B0 User’s Guide...
  • Page 40 WX3310’s command line interface. Restore Restore Use this screen to backup and restore the configuration or reset your WX3310 to the factory defaults. Restart Restart Use this screen to reboot the WX3310 without turning the power off. WX3310-B0 User’s Guide...

  • Page 41: Tutorials

    This section demonstrates the procedures in Repeater mode. Follow the steps below to create a secure wireless network by selecting an AP from a list of detected APs. The AP select function is available in Repeater mode. WX3310-B0 User’s Guide...

  • Page 42: Selecting An Ap By Manually Entering Security Information

    Open the Networking > AP Connection > Station or Basic screen. Type the SSID of the AP into the Wireless Name (SSID) field, set the security settings and click Apply. Check the connection status to see if your WX3310 is successfully connected to the AP. WX3310-B0 User’s Guide...
  • Page 43 Chapter 7 Tutorials WX3310-B0 User’s Guide...

  • Page 44: Technical Reference

    Technical Reference...

  • Page 45: Monitor

    Monitor menu. Use the View Log screen to see the logged messages for the WX3310. Log entries in red indicate system error logs. The log wraps around and deletes the old entries after it fills. Click Monitor > Log > View Log. WX3310-B0 User’s Guide...

  • Page 46: Wireless Monitor

    Go to Monitor > Wireless Monitor. View a detailed summary of the AP’s general settings and details of its Associated Devices. Association means that a wireless client (for example, your network or computer with a wireless network card) has connected successfully to the AP (or wireless router) using the same SSID, channel and security settings. WX3310-B0 User’s Guide...
  • Page 47 Chapter 8 Monitor Figure 23 Monitor > Wireless Monitor (Uplink in Repeater mode) Figure 24 Monitor > Wireless Monitor (AP mode) WX3310-B0 User’s Guide...

  • Page 48: Mbss Monitor

    (AP). For more information on BSS, see Section 10.9.2.6 on page A Multiple Basic Server Set (MBSS) allows you to use your WX3310 to provide several Basic Server Sets (BSS) simultaneously. For more information on MBSS, seeSection 10.9.2.7 on page WX3310-B0 User’s Guide...
  • Page 49 This shows the wireless bandwidth allowed for the connected wireless clients. Time Associated This shows the total amount of time (in seconds) the client has been associated with the BSS. Refresh Click this button to refresh the status of the MBSS. WX3310-B0 User’s Guide...

  • Page 50: Multicast Monitor

    Table 13 Monitor > Multicast Monitor LABEL DESCRIPTION Multicast IP This field displays the multicast group IP address. Interface This field displays the interface that belongs to the multicast group. Refresh Click this button to refresh the status of the WDS. WX3310-B0 User’s Guide...

  • Page 51: Network

    9.3 What You Need To Know The actual physical connection determines whether the WX3310 ports are LAN or WAN ports. There are two separate IP networks, one inside the LAN network and the other outside the WAN network as shown next. WX3310-B0 User’s Guide...

  • Page 52: Networking Screen

    9.4 Networking Screen Use this screen to change your basic LAN settings. Click Network > Networking. Note: The fields and buttons in this screen is not available if you choose DHCP or SLAAC. Figure 29 Network > Networking WX3310-B0 User’s Guide...
  • Page 53 Enter the IP address of the next-hop gateway. The gateway is a router or switch on the same segment as your WX3310's interface(s). The gateway helps forward packets to their destinations. Apply Click Apply to save your changes back to the WX3310. Cancel Click Cancel to exit this screen without saving. WX3310-B0 User’s Guide...

  • Page 54: Wireless Lan

    Internet. Your WX3310 is the AP in the above example. Note: This chapter is only for AP mode and Repeater mode. It shows how to configure a wireless connection for your wireless clients. WX3310-B0 User’s Guide...

  • Page 55: What You Can Do In This Chapter

    10.3.2 WiFi6 / IEEE 802.11ax WiFi6 is backwards compatible with IEEE 802.11a/b/g/n/ac and is most suitable in areas with a high concentration of users. WiFi6 devices support Target Wakeup Time (TWT) allowing them to automatically power down when they are inactive. WX3310-B0 User’s Guide...

  • Page 56: Basic Wireless Network Screen

    (AP) must have the same SSID. Enter a descriptive name (up to 32 printable 7-bit ASCII characters) for the wireless LAN. Broadcast SSID Select this to have the WX3310 broadcast the SSID in the area. If it is disabled the WX3310 does not broadcast the SSID. WX3310-B0 User’s Guide...

  • Page 57: Advanced Wireless Network Screen

    10.5 Advanced Wireless Network Screen Use this screen to select the advanced wireless settings for the WX3310. Click Networking > Wireless Network 5G/2.4G > Advanced. The screen appears as shown. Figure 32 Networking > Wireless Network 5G/2.4G > Advanced WX3310-B0 User’s Guide...

  • Page 58: Wps Screen

    To open this screen, click Networking > Wireless Network 5G/2.4G > WPS. Note: With WPS, wireless clients can only connect to the 5GHz or 2.4GHz wireless network using the first SSID on the WX3310. Figure 33 Networking > Wireless Network 5G/2.4G > WPS WX3310-B0 User’s Guide...

  • Page 59: Mac Filter

    00:A0:C5:00:00:02. You need to know the MAC address of the devices to configure this screen. To change your WX3310’s MAC filter settings, click Networking > Wireless Network 5G/2.4G > MAC Filter. The screen appears as shown. WX3310-B0 User’s Guide...

  • Page 60: Mbss Screen

    10.9.2.7 on page Use this screen to assign varying security types to different SSIDs. Wireless clients can use different SSIDs to associate with the same access point. To open this screen, click Networking > Wireless Network 5G/2.4G > MBSS. WX3310-B0 User’s Guide...

  • Page 61: Technical Reference

    Traditionally, a wireless network operates in one of two wa • An “infrastructure” type of network has one or more access points and one or more wireless clients. The wireless clients connect to the access points. WX3310-B0 User’s Guide...
  • Page 62 When you create a network, you must select a channel to use. Since the available unlicensed spectrum varies from one country to another, the number of available channels also varies. WX3310-B0 User’s Guide...

  • Page 63: Wireless Security Overview

    Some wireless devices, such as scanners, can detect wireless networks but cannot use wireless networks. These kinds of wireless devices might not have MAC addresses. Hexadecimal characters are 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, A, B, C, D, E, and F. WX3310-B0 User’s Guide...
  • Page 64 (AP). Intra-BSS traffic is traffic between wireless stations in the BSS. When Intra-BSS traffic blocking is disabled, wireless station A and B can access the wired network and communicate with each other. When WX3310-B0 User’s Guide...
  • Page 65 Preamble is used to signal that data is coming to the receiver. Short and long refer to the length of the synchronization field in a packet. Short preamble increases performance as less time sending preamble means more time for sending data. All IEEE 802.11 compliant wireless adapters support long preamble, but not all support short preamble. WX3310-B0 User’s Guide...

  • Page 66: Wifi Protected Setup (Wps)

    Table 21 Wireless Security Relational Matrix AUTHENTICATION METHOD/ ENCRYPTION ENTER MANUAL KEY MANAGEMENT IEEE 802.1X METHOD PROTOCOL Open None Disable Enable without Dynamic WEP Key Open Enable with Dynamic WEP Key Enable without Dynamic WEP Key Disable WX3310-B0 User’s Guide...
  • Page 67 Then the wireless client is able to communicate with the WX3310 securely. The following figure shows you how to set up wireless network and security by pressing a button on both WX3310 and wireless client (the Android smartphone in this example). WX3310-B0 User’s Guide...
  • Page 68 (referred to here as the AP) and a client device using the PIN method. When you use the PIN configuration method, you need to check the client’s PIN number and use the configuration interface of the WX3310 in AP mode. WX3310-B0 User’s Guide...
  • Page 69 This may take up to two minutes. Then the wireless client is able to communicate with the WX3310 securely. The following figure shows an example of how to set up wireless network and security on WX3310 and wireless client (the Android smartphone in this example) by using PIN method. WX3310-B0 User’s Guide...
  • Page 70 If the registrar is already part of a network, it sends the existing information. If not, it generates the SSID and WPA2-PSK randomly. The following figure shows a WPS-enabled client (installed in a notebook computer) connecting to a WPS-enabled access point. WX3310-B0 User’s Guide...
  • Page 71 When WPS is activated on both, they perform the handshake. In this example, AP1 is the registrar, and Client 1 is the enrollee. The registrar randomly generates the security information to set up the network, since it is unconfigured and has no existing information. WX3310-B0 User’s Guide...
  • Page 72 In step 3, you add another access point (AP2) to your network. AP2 is out of range of AP1, so you cannot use AP1 for the WPS handshake with the new access point. However, you know that Client 2 supports the registrar function, so you use it to perform the WPS handshake instead. WX3310-B0 User’s Guide...
  • Page 73 If this happens, open the access point’s configuration interface and look at the list of associated clients (usually displayed by MAC address). It does not matter if the access WX3310-B0 User’s Guide...
  • Page 74 Check the MAC addresses of your wireless clients (usually printed on a label on the bottom of the device). If there is an unknown MAC address you can remove it or reset the AP. WX3310-B0 User’s Guide...

  • Page 75: Ap Connection (Repeater Mode)

    This screen allows you to set a profile so that the WX3310 will automatically try to connect to the AP specified in the profile each time the WX3310 in Repeater mode is turned on. Click Networking > AP Connection > Station in repeater mode to open this screen. WX3310-B0 User’s Guide...

  • Page 76: Ap List Screen

    You can use this screen to select an AP and enter its WiFi password to connect the wireless network. After connecting to an AP its SSID is automatically displayed in the Basic/Station screen. Click Networking > AP Connection > AP List. The screen appears as shown. WX3310-B0 User’s Guide...
  • Page 77 Passphrase input box. Connect The Connect button appears at the end of the table after you click on a SSID. Click this button to connect to the selected AP. Rescan Click Rescan to refresh the list of APs available. WX3310-B0 User’s Guide...

  • Page 78: Wps Screen

    Click the WPS PIN button to establish the synchronization. Click Generate to create a new PIN and display it in the WPS PIN field. Apply Click Apply to save your changes. Cancel Click Cancel to begin configuring this screen afresh. WX3310-B0 User’s Guide...

  • Page 79: Mesh

    • Enable wireless LAN in the Networking > Wireless Network 5G/2.4G > Basic screen. • Enable Mesh in the Configuration > Mesh screen. • Press the WPS button on both the router (controller) and the WX3310. See the Quick Start Guide for more information. WX3310-B0 User’s Guide...

  • Page 80: Mesh Screen

    • RPC- Repeater coverage area Note: R is a router controller 12.2 Mesh Screen Click Configuration > Mesh. The following screen displays. Figure 48 Configuration > Mesh Click on the check box to enable Easy Mesh on the WX3310. WX3310-B0 User’s Guide...

  • Page 81: Maintenance

    • Use the Restart screen to reboot the WX3310 without turning the power off, see Section 13.7 on page 13.3 Password Screen Use this screen to set the web configurator password. Click Maintenance > Password. The following screen displays. Figure 49 Maintenance > Password WX3310-B0 User’s Guide...

  • Page 82: Time Screen

    Daylight saving is a period from late spring to early fall when many countries set their clocks Enable ahead of normal local time by one hour to give more daytime light in the evening. Select this option if you use Daylight Saving Time. WX3310-B0 User’s Guide...

  • Page 83: Firmware Upgrade Screen

    “WX3310.bin”. The upload process uses HTTP (Hypertext Transfer Protocol) and may take up to two minutes. After a successful upload, the system will reboot. Click Maintenance > Firmware Upgrade. Follow the instructions in this screen to upload firmware to your WX3310. Figure 51 Maintenance > Firmware Upgrade WX3310-B0 User’s Guide...

  • Page 84: Restore Screen

    After the WX3310 restarts, log in again and check your new firmware version in the Status screen. 13.6 Restore Screen Click Maintenance > Restore. Information related to factory defaults, backup configuration, and restoring configuration appears as shown next. Figure 53 Maintenance > Restore WX3310-B0 User’s Guide...

  • Page 85: Backup Configuration

    IP address. 13.6.3 Back to Factory Defaults Click the Reset button to clear all user-entered configuration information and return the WX3310 to its factory defaults. The following warning screen appears. Figure 55 Reset Warning Message WX3310-B0 User’s Guide...

  • Page 86: Restart Screen

    System restart allows you to reboot the WX3310 without turning the power off. Click Maintenance > Restart. The following screen displays. Click Reboot to have the WX3310 restart. This does not affect the WX3310's configuration. Figure 56 Maintenance > Restart WX3310-B0 User’s Guide...

  • Page 87: Troubleshooting

    Section 1.4 on page Check the hardware connections. See the Quick Start Guide. Inspect your cables for damage. Contact the vendor to replace any damaged cables. Disconnect and re-connect the WX3310. If the problem continues, contact the vendor. WX3310-B0 User’s Guide...

  • Page 88: Wx3310 Access And Login

    This can happen when you fail to log out properly from your last session. Try logging in again after 5 minutes. Disconnect and re-connect the WX3310. If this does not work, you have to reset the device to its factory defaults. See Section 14.4 on page WX3310-B0 User’s Guide...

  • Page 89: Internet Access

    (for example, microwaves, other wireless networks, and so on). Reboot the WX3310. If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions. WX3310-B0 User’s Guide...

  • Page 90: Resetting The Wx3310 To Its Factory Defaults

    Check that both the WX3310 and your wireless station are using the same wireless and wireless security settings. Make sure traffic between the WLAN and the LAN is not blocked by the MAC Address List of the WX3310. Section 10.7 on page WX3310-B0 User’s Guide...

  • Page 91: Appendix A Wireless Lans

    An ESSID (ESS IDentification) uniquely identifies each ESS. All access points and their associated wireless clients within the same ESS must have the same ESSID in order to communicate. WX3310-B0 User’s Guide...
  • Page 92 (AP) or wireless gateway, but out-of-range of each other, so they cannot "hear" each other, that is they do not know if the channel is currently being used. Therefore, they are considered hidden from each other. WX3310-B0 User’s Guide...
  • Page 93 AP will fragment the packet into smaller data frames. A large Fragmentation Threshold is recommended for networks not prone to interference while you should set a smaller threshold for busy networks or networks that are prone to interference. WX3310-B0 User’s Guide...
  • Page 94 IEEE802.1x EAP with RADIUS Server Authentication Wi-Fi Protected Access (WPA) WPA2 Most Secure Note: You must enable the same wireless security settings on the WAP6804 and on all wireless clients that you want to associate with it. WX3310-B0 User’s Guide...
  • Page 95 Access-Request message. The following types of RADIUS messages are exchanged between the access point and the RADIUS server for user accounting: • Accounting-Request Sent by the access point requesting accounting. WX3310-B0 User’s Guide...
  • Page 96 EAP-TTLS is an extension of the EAP-TLS authentication that uses certificates for only the server-side authentications to establish a secure connection. Client authentication is then done by sending username and password through the secure connection, thus client identity is protected. For client WX3310-B0 User’s Guide...
  • Page 97 Wi-Fi Protected Access (WPA) is a subset of the IEEE 802.11i standard. WPA2 (IEEE 802.11i) is a wireless security standard that defines stronger encryption, authentication and key management than WPA. Key differences between WPA or WPA2 and WEP are improved data encryption and user authentication. WX3310-B0 User’s Guide...
  • Page 98 WPA and WPA2 apply IEEE 802.1x and Extensible Authentication Protocol (EAP) to authenticate wireless clients using an external RADIUS database. WPA2 reduces the number of key exchange messages from six to four (CCMP 4-way handshake) and shortens the time required to connect to a network. Other WX3310-B0 User’s Guide...
  • Page 99 The RADIUS server distributes the PMK to the AP. The AP then sets up a key hierarchy and management system, using the PMK to dynamically generate unique data encryption keys. The keys are used to encrypt every data packet that is wirelessly communicated between the AP and the wireless clients. WX3310-B0 User’s Guide...
  • Page 100 PSK and the SSID. The AP and wireless clients use the TKIP or AES encryption process, the PMK and information exchanged in a handshake to create temporal encryption keys. They use these keys to encrypt data exchanged between them. WX3310-B0 User’s Guide...
  • Page 101 Antenna gain is sometimes specified in dBi, which is how much the antenna increases the signal power compared to using an isotropic antenna. An isotropic antenna is a theoretical perfect antenna that sends out radio signals equally well in all directions. dBi represents the true gain that the antenna provides. WX3310-B0 User’s Guide...
  • Page 102 For a single AP application, place omni-directional antennas as close to the center of the coverage area as possible. For directional antennas, point the antenna in the direction of the desired coverage area. WX3310-B0 User’s Guide...

  • Page 103: Appendix B Customer Support

    • Brief description of the problem and the steps you took to solve it. Corporate Headquarters (Worldwide) Taiwan • Zyxel Communications Corporation • http://www.zyxel.com Asia China • Zyxel Communications (Shanghai) Corp. Zyxel Communications (Beijing) Corp. Zyxel Communications (Tianjin) Corp. • http://www.zyxel.cn India • Zyxel Technology India Pvt Ltd • http://www.zyxel.in Kazakhstan •...
  • Page 104 • Zyxel Singapore Pte Ltd. • http://www.zyxel.com.sg Taiwan • Zyxel Communications Corporation • http://www.zyxel.com/tw/zh/ Thailand • Zyxel Thailand Co., Ltd • http://www.zyxel.co.th Vietnam • Zyxel Communications Corporation-Vietnam Office • http://www.zyxel.com/vn/vi Europe Austria • Zyxel Deutschland GmbH • http://www.zyxel.de Belarus • Zyxel BY • http://www.zyxel.by...
  • Page 105 Appendix B Customer Support Belgium • Zyxel Communications B.V. • http://www.zyxel.com/be/nl/ • http://www.zyxel.com/be/fr/ Bulgaria • Zyxel България • http://www.zyxel.com/bg/bg/ Czech Republic • Zyxel Communications Czech s.r.o • http://www.zyxel.cz Denmark • Zyxel Communications A/S • http://www.zyxel.dk Estonia • Zyxel Estonia • http://www.zyxel.com/ee/et/ Finland •...
  • Page 106 • Zyxel Communications Poland • http://www.zyxel.pl Romania • Zyxel Romania • http://www.zyxel.com/ro/ro Russia • Zyxel Russia • http://www.zyxel.ru Slovakia • Zyxel Communications Czech s.r.o. organizacna zlozka • http://www.zyxel.sk Spain • Zyxel Communications ES Ltd • http://www.zyxel.es Sweden • Zyxel Communications • http://www.zyxel.se Switzerland •...
  • Page 107 Appendix B Customer Support • http://www.zyxel.ch/ Turkey • Zyxel Turkey A.S. • http://www.zyxel.com.tr • Zyxel Communications UK Ltd. • http://www.zyxel.co.uk Ukraine • Zyxel Ukraine • http://www.ua.zyxel.com Latin America Argentina • Zyxel Communication Corporation • http://www.zyxel.com/ec/es/ Brazil • Zyxel Communications Brasil Ltda.
  • Page 108 Appendix B Customer Support North America • Zyxel Communications, Inc. - North America Headquarters • http://www.zyxel.com/us/en/ Oceania Australia • Zyxel Communications Corporation • http://www.zyxel.com/au/en/ Africa South Africa • Nology (Pty) Ltd. • http://www.zyxel.co.za WX3310-B0 User’s Guide...

  • Page 109: Appendix C Legal Information

    The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a retrieval system, translated into any language, or transmitted in any form or by any means, electronic, mechanical, magnetic, optical, chemical, photocopying, manual, or otherwise, without the prior written permission of Zyxel Communications Corporation. Published by Zyxel Communications Corporation. All rights reserved.
  • Page 110 Industry Canada radiation exposure statement This device complies with IC radiation exposure limits set forth for an uncontrolled environment. This device should be installed and operated with a minimum distance of 20 cm between the radiator and your body. WX3310-B0 User’s Guide...
  • Page 111 Hrvatski Zyxel ovime izjavljuje da je radijska oprema tipa u skladu s Direktivom 2014/53/EU. (Croatian) Íslenska Hér með lýsir, Zyxel því yfir að þessi búnaður er í samræmi við grunnkröfur og önnur viðeigandi ákvæði tilskipunar 2014/53/ (Icelandic) WX3310-B0 User’s Guide...
  • Page 112 2. The regulatory limits for maximum output power are specified in EIRP. The EIRP level (in dBm) of a device can be calculated by adding the gain of the antenna used (specified in dBi) to the output power available at the connector (specified in dBm). WX3310-B0 User’s Guide...
  • Page 113 If this product is end of life, take it to a recycling station designated by local authorities. At the time of disposal, the separate collection of your product and/or its battery will help save natural resources and ensure that the environment is sustainable development. WX3310-B0 User’s Guide...
  • Page 114 • 在 5.25-5.35 秭赫頻帶內操作之無線資訊傳輸設備，限於室內使用。 以下訊息僅適用於產品屬於專業安裝並銷售至台灣地區 • 本器材須經專業工程人員安裝及設定，始得設置使用，且不得直接販售給一般消費者。 安全警告 - 為了您的安全，請先閱讀以下警告及指示 : • 請勿將此產品接近水、火焰或放置在高溫的環境。 • 避免設備接觸 : - 任何液體 - 切勿讓設備接觸水、雨水、高濕度、污水腐蝕性的液體或其他水份。 - 灰塵及污物 - 切勿接觸灰塵、污物、沙土、食物或其他不合適的材料。 • 雷雨天氣時，不要安裝，使用或維修此設備。有遭受電擊的風險。 • 切勿重摔或撞擊設備，並勿使用不正確的電源變壓器。 • 若接上不正確的電源變壓器會有爆炸的風險。 • 請勿隨意更換產品內的電池。 • 如果更換不正確之電池型式，會有爆炸的風險，請依製造商說明書處理使用過之電池。 • 請將廢電池丟棄在適當的電器或電子設備回收處。 • 請勿將設備解體。 • 請勿阻礙設備的散熱孔，空氣對流不足將會造成設備損害。 WX3310-B0 User’s Guide...
  • Page 115 This product contains in part some free software distributed under GPL license terms and/or GPL like licenses. Open source licenses are provided with the firmware package. You can download the latest firmware at www.zyxel.com. To obtain the source code covered under those Licenses, please contact support@zyxel.com.tw to get it. WX3310-B0 User’s Guide...

  • Page 116: Index

    MAC address firmware upgrade Certificate Authority screen See CA. firmware upload certifications file extension viewing using HTTP channel 55, 92 firmware version 33, 38 interference fragmentation threshold configuration backup reset factory defaults restore connection General wireless LAN screen WX3310-B0 User’s Guide...
  • Page 117 MAC filter messages MAC OS X shared secret key managing the device Reset button good habits Reset the device Media access control restore configuration Message Integrity Check (MIC) Roaming Microsoft Windows RTS (Request To Send) threshold 92, 93 WX3310-B0 User’s Guide...
  • Page 118 Overview Wi-Fi Protected Access wireless channel wireless client WPA supplicants wireless LAN MAC address filter Wireless network basic guidelines 55, 75 channel example overview security SSID Wireless security wireless security troubleshooting WLAN interference security parameters WX3310-B0 User’s Guide...

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