Excalibur Water Systems Progressive Flow SC1 Series Installation And User Manual page 63

SOFTENER INSTALLATION AND USER GUIDE
Problems Possible Causes
a. Corrupt network settings were stored and
11. 406 Error
the System Controller lost the settings that
(Network
allow it to be part of the network.
Memory)
a. Occurs when downloading a invalid
12. 410 Error
configuration file
(Version Mismatch
b. Can occur when flash programming new
of Configuration
software
File)
13. 411 Error a. Occurs if external memory cannot be found
(No External by the System Controller microprocessor,
Memory) flash or SD card is not installed.
a. Loss of communication between System
Controller and system valves
14. 412 Error
(Communication
b. One of the connected control valves has an
Error) Or (Valve
error
Error)
c. Pressing the "NEXT" and "REGEN" buttons
in at the same time to perform a Next/Regen
Reset to clear error codes causes this error to
flash quickly and then it goes away
15. 413 Error a. MAC address for network operation is not
(MAC Undefined) defined
a. Bypass valve in bypass position
b. Meter wire not connected to control valve
c. Restricted / Clogged meter turbine
16. 414 Error
(Valve X No Flow)
d. Incorrect programming
e. Meter connected to another control valve
f. Defective meter
g. Defective control valve PC board
BARRIE • ONTARIO • CANADA TF: 705.733.8900 WWW.EXCALIBURWATER.COM
Solutions
a. Power cycle the System Controller
and then re‐configure all network
settings
a. Contact your OEM
b. If this error occurs due to programming new software then
just unplug the System Controller from electrical outlet and
plug the power cord back into the outlet to clear the error.
a. Contact your OEM
a. Verify wiring connections from system
controller to system valves

Check for poor connections, such as a loose wires

Check for broken or cut communication cable

Check programming on control valves to make sure they
are set for System Controller

Check System Controller programming to make sure
proper number of units is set
b. The display on the System Controller will alert you to
which unit is in error. Locate corresponding unit's control
valve to see which valve error is being displayed then look to
trouble shooting that specific error from the control valve
manual
c. The display normally appears as part of the Next/Regen
Reset process then quickly disappears. OK to ignore in this
case.
a. Contact your OEM
a. Turn bypass/isolation valves handles to place in service
position
b. Connect meter(s) to the proper 3‐pin connection on
system valves
c. Remove meter(s) and check for rotation and foreign
material. Once meter is fixed, manually regenerate the unit
in error to clear the No Flow error
d. Verify system valve programming
e. Verify that all required meter cables are installed securely
into the proper 3‐pin connector located on each system valve
board
f. Replace malfunctioning meter
g. Replace malfunctioning system valve board(s)
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