3 SOFTENER INSTALLATION AND USER GUIDE 1) INSTALLATION Pre‐installation instructions The cycle times, sequence of cycles, salt dose refill time and exchange capacity are preset to default by Excalibur. Installer must program the valve to recommended hardness, Day override and time of regeneration. Set time of day, read normal operating displays, read power loss and error displays if any. WATER TEST Hardness gpg Iron ppm pH number *Nitrates ...
6 SOFTENER INSTALLATION AND USER GUIDE System Drawing Plumbing The system must be close to drain as much as possible. The unit including the drain must be located in a room temperature above 33° F. The bypass valves must be installed on the control valves. The primer, solder or solder flux must not get on the O‐rings. After soldering the lines must be cooled before installing the O‐Rings, nuts and caps. If the electrical system is grounded to the plumbing than copper strap must be connected between inlet and outlet as shown in figure above. The plumbing must be done by following the local plumbing codes. Never let the vacuum occur in tank this may cause implosion and leakage. If vacuum occurrence is expected than vacuum breaker must be installed in inlet line. BARRIE • ONTARIO • CANADA TF: 705.733.8900 WWW.EXCALIBURWATER.COM ...
7 SOFTENER INSTALLATION AND USER GUIDE Brine Line Connection Install the 1/2” or 3/8” O.D. Polyethylene tube according to specification sheet from the brine tank to the control valve. Brine Tank Overflow Line Connection The overflow drain line is used where overflow of the brine tank can damage the floor finishing or structure. The brine tank line is equipped with safety float valve which prevents the overflow so, the overflow line is only used in case is overflow float valve fails. The overflow line will transfer fluid from brine tank to the drain hence prevents the spillage. Drain Line The size of the drain must be according to the specifications. Leave minimum of 6” gap between flow control fitting and solder joints. The gap less than this can damage the flow control. Use ¾” or 1” tubing for drain line according to the specifications. If the drain line is elevated and then emptied into the drain below the level the of control valve the 7” loop should make at the end of drain line. The air gap between the drain and the end of the drain line must be twice the diameter of the tube. The strap must be tied at the end to secure the line. BARRIE • ONTARIO • CANADA TF: 705.733.8900 WWW.EXCALIBURWATER.COM ...
8 SOFTENER INSTALLATION AND USER GUIDE Bypass Valve NORMAL OPERATION The inlet and outlet handles point in the direction of flow indicated by the engraved arrows on the control valve. Water flows through the control valve for normal operation as a water softener. BYPASS OPERATION The inlet and outlet handles point to the center of the bypass. The system is isolated from the water pressure in the plumbing system. Untreated water is supplied to the building. DIAGNOSTIC MODE The inlet handle points in the direction of flow and the outlet handle points to the center of bypass valve, system water pressure is allowed to the control valve and the plumbing system while not allowing water to exit from the control valve to the plumbing. SHUT OFF MODE The inlet handle points to the center of the bypass valve and the outlet handle points in the direction of flow, the water is shut off to the plumbing system. If water is available on the outlet side of the softener it is an indication of water bypass around the system (i.e. a plumbing connection somewhere in the building bypasses the system). BARRIE • ONTARIO • CANADA TF: 705.733.8900 WWW.EXCALIBURWATER.COM ...
9 SOFTENER INSTALLATION AND USER GUIDE Loading Instructions Step 1: Check the product upon removal and remove from box packaging checking for any shipping damage or shortages that must be reported to Excalibur Water Systems immediately for confirmation. Step 2: Insert distributor(s) inside of media mineral tank(s) so it is positioned properly in the bottom centre groove. If not already sized properly cut the top of the distributor pipe ½ ‐ ¾” above top of tank opening and clean off and excess PVC materials with grit cloth. Step 3: Plug the top inlet opening of the distributor (Hub & Lateral) or bottom stack with a clean cloth, rag, or tape to prevent any gravel or resin from entering into the distributor tube. Step 4: Load the gravel under bedding onto the mineral tank using a funnel or some sort of loading devise. If multiple layers of gravel with different sizes being utilized always load the largest gravel size in diameter to the smallest last. Step 5: Load the water softening cation exchange resin also by the use of a funnel or some sort of loading device until all resin is inside of mineral tank. Step 6: Remove top opening cover of the distributor carefully not to move or disturb the distributor tube not allowing any debris or materials to get inside of the now loaded softener(s). Step 7: Thread on control valves onto top opening tanks be sure to check and verify that the O‐ring on the bottom base of the control valve is present and properly lubricated with silicone. Tighten control valve(s) clockwise until you have reached the end of the thread and have secured a water tight seal. Step 8: Precede now with the unit(s) in their proper installation locations to run piping and materials for all inlet, outlet, and drain connections properly with isolation valves and test ports for future water tests. Also unions should be included in installation materials for easy future servicing of the control valves when necessary on all inlet, outlet, and drain lines. BARRIE • ONTARIO • CANADA TF: 705.733.8900 WWW.EXCALIBURWATER.COM ...
10 SOFTENER INSTALLATION AND USER GUIDE Start Up Instructions Keep the bypass valves in bypass operation by moving both the handles into the center direction of the bypass valves. Now the untreated water is being supplied. Open the faucet downstream of softener system until water comes clear out of it. The initial water can be dirty because of installation debris. Now inspect the leaks in plumbing. Manually add approximate 5 gallons of water to each brine tank so that level reaches air check valve. Press and hold the “REGEN” button down for 5 seconds to start manual regeneration. The drive motor will start the backwash cycle and countdown time begins. Turn the inlet bypass valve handles halfway into the direction of service operation. Once the steady water flows out of drain then fully open the bypass valve into the direction of service operation. When the water become clear in drain line then press the regen button to advance the regeneration in brine cycle. Fully open the faucet and check if water is being drawn from brine tank. Allow this cycle to run for 3 minutes. Press REGEN button to advance the regeneration to rinse cycle. The water will come through the drain. Allow this process until water coming through the drain becomes clear. Add salt to the tank and allow ample time to dissolve it in water to become brine solution. BARRIE • ONTARIO • CANADA TF: 705.733.8900 WWW.EXCALIBURWATER.COM ...
11 SOFTENER INSTALLATION AND USER GUIDE 2) CONTROL VALVE PROGRAMMING Regeneration and Error Screens Regen Screen Displays the time remaining in the current cycle. Pressing REGEN advances to the next cycle. Error Screen Alternated flashing Error and error code every 3 seconds. Clear by disconnecting the power supply at the PC board and reconnecting, or press NEXT and REGEN simultaneously for 3 seconds. In Alternator Systems when a unit is waiting to initiate the first cycle step of regeneration, “REGEN Pndg” is displayed. “STbY” is displayed in Alternator Systems when a valve is in Standby state. “REGEN Pndg RINSE FILL” is displayed whenever a zero‐capacity tank has transferred to an off‐line state and is currently waiting to initiate the second portion of a regeneration cycle. Viewed only when Delayed Rinse and Fill is set to ON. Button Operation Scrolls to the next display. Pressing once and releasing will schedule a regeneration at the preset delayed regeneration time. Pressing again and releasing will cancel the regeneration. Pressing and holding for 3 seconds will initiate an immediate regeneration Pressing while in regeneration will advance to the next cycle. Pressing in the program levels will go backwards to the previous screen Change Variable being displayed. Key sequence to lock and unlock program settings ...
12 SOFTENER INSTALLATION AND USER GUIDE User Displays When the system is operating, one of five displays may be shown. Pressing NEXT will alternate between the displays shown below. User 1 Typical user display. Shows volume remaining to regeneration. This screen will not be viewed if the control is set for time‐clock operation. User 2 Displays number of days to next regeneration. User 3 Flow Rate. Displays present flow rate. Not viewed (along with SOFTENING or FILTERING Icon) if ALT A or ALT b is set in CONFIGURATION 4 and the valve is currently in Standby. When 1.0 is set in CONFIGURATION 1, the display will indicate the tank currently in Service (“A” or “b”) in the leftmost digit. User 4 Displays total volume in gallons since last reset. If a meter is not used this display will be shown but 0 will be displayed. PRESS ▼ FOR 3 SECONDS TO RESET TO 0. User 5 Shows current time. BARRIE • ONTARIO • CANADA TF: 705.733.8900 WWW.EXCALIBURWATER.COM ...
13 SOFTENER INSTALLATION AND USER GUIDE Setting Time of Day Push NEXT until time of day screen is displayed. Press ▼ button and release after when SET TIME is displayed and the hour flashes once. Press ▲ or ▼ until the correct hour is displayed. Then press NEXT. The minutes will flash. Press ▲ or ▼ until the correct minute is displayed. Press NEXT to return to the User Displays. If a power outage lasts less than 8 hours and the time of day flashes on and off, the battery should be replaced and the time of day should be reset. Configuration Settings Step 1CS – Press NEXT and ▼ simultaneously for 5 seconds and release. Press NEXT and ▼ simultaneously for 5 seconds and release. If the screen in Step 2CS does not appear, the lock on the valve is activated. To unlock, press ▼, NEXT, ▲ and REGEN in sequence, then press NEXT and ▼ simultaneously for 5 seconds and release. Press NEXT and ▼ simultaneously for 5 seconds and release. Step 2CS – Use ▲ or ▼ to select 1.0 for 1” valve. Press NEXT to go to Step 3CS. Step 3CS – Select “dP oFF” ‐ feature not used, by using ▲ or ▼buttons Press NEXT to go to Step 4CS. Press REGEN to return to previous step. ...
14 SOFTENER INSTALLATION AND USER GUIDE Installer Display Settings Step 1I ‐ To enter Installer Display press NEXT and ▲ simultaneously for about 5 seconds and release. Step 2I – Hardness: Set the amount of influent hardness using ▲ or ▼. If “oFF” or a number was selected in Step 11S. Press NEXT to go to step 3I. Press REGEN to exit Installer Display Settings. Step 3I – Day Override: Set “14” maximum number of days between regenerations. Set Day Override using ▲ or ▼: See Setting Options Table for more detail on setup. Press NEXT to go to step 4I. Press REGEN to return to previous step. Step 4I – Next Regeneration Time (hour): Set the hour of day for regeneration using ▲ or ▼. The default time is 2:00. Press NEXT to go to step 5I. Press REGEN to return to previous step. ...
15 SOFTENER INSTALLATION AND USER GUIDE OEM Softener System Setup Step 1S ‐ Press NEXT and ▼ simultaneously for 5 seconds and release. Step 2S – Choose SOFTENING using ▲ or ▼. Press NEXT to go to Step 3S. Press REGEN to exit OEM Softener System Setup. Step 3S – Choose Downflow Brining Direction using ▲ or ▼. This screen is not viewed when Step 2S is set to Filtering. Press NEXT to go to Step 4S. Press REGEN to return to previous step. Step 4S – Set “Post” Refill location using ▲ or ▼to refill the brine tank after the final rinse. Press NEXT to go to Step 5S. Press REGEN to return to previous step. Step 5S – Select the time for the first backwash cycle using ▲ or ▼. Press NEXT to go to Step 6S. Press REGEN to return to previous step. Step 6S – Select the time for the brine cycle using ▲ or ▼. NOTE: The display will flash between cycle number and time, and ...
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16 SOFTENER INSTALLATION AND USER GUIDE Step 7S – Select the time for second backwash cycle using ▲ or ▼. Press NEXT to go to Step 8S. Press REGEN to return to previous step. Step 8S – Select the time for rinse cycle using ▲ or ▼. Press NEXT to go to Step 9S. Press REGEN to return to previous step. Step 9S – Select the pounds of salt for fill cycle using ▲ or ▼. Press NEXT to go to Step 10S. Press REGEN to return to previous step. Step 10S – Set System Capacity using ▲ or ▼. The System Capacity setting should be based on the volume of resin and LBS of salt fill set in Step 9S. Press NEXT to go to Step 11S. Press REGEN to return to previous step. ...
17 SOFTENER INSTALLATION AND USER GUIDE Diagnostics Step 1D ‐ Press ▲ and ▼ simultaneously for 5 seconds and release. Step 2D – Software Version. Press NEXT to go to Step 3D. Press REGEN to exit Diagnostics. Step 3D – Volume, total used since start‐up: This display shows the total gallons treated since startup. This display will equal zero if a water meter is not installed. Press the NEXT button to go to Step 4D. Press REGEN to return to previous step. Step 4D – Days, total since start‐up: This display shows the total days since startup. Press the NEXT button to go to Step 5D. Press REGEN to return to previous step. ...
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18 SOFTENER INSTALLATION AND USER GUIDE Step 8D – Volume, since last regeneration: This display shows the volume of water that has been treated since the last regeneration. This display will equal zero when a water meter is not installed. Press NEXT to go to Step 9D. Press REGEN to return to previous step. Step 9D – Volume, reserve capacity used for last 7 days. This display shows day 0 (for today) and flashes the reserve capacity. Pressing ▲ will show day 1 (which would be pressed to move backwards in the day be yesterday) and flashes the reserve capacity used. Pressing ▲ again will show day 2 (the day before yesterday) and the reserve capacity. Keep pressing ▲ to show the capacity for days 3, 4, 5 and 6. ▼ can be series. Press NEXT at any time to go to Step 10D. Press REGEN to return to previous step. Step 10D – Volume, 63‐day usage history: This display shows day 0 (for today) and flashes the volume of water treated today. Pressing ▲ will show day 1 (which would be yesterday) and flashes the volume of water treated on that day. Continue to press ▲ to show the maximum volume of water treated for the last 63 days. If a regeneration occurred on the day, the word “REGEN” will also be displayed. This display will show dashes if a water meter is ...
19 SOFTENER INSTALLATION AND USER GUIDE 3) MODEL VARIABLE PROGRAMMING AND COMPONENTS Programming OEM Softener System Setup Model* # Mineral Brine 5S 6S 7S 8S 9S 10S Tank Tank Step Backwash Brine 2nd Rinse Salt LBS System Mins Mins Backwash Mins Capacity Kgr Mins EWS SC1N30 9x48 18x33 8 60 6 4 15 (10) ...
20 SOFTENER INSTALLATION AND USER GUIDE 4) SYSTEM CONTROLLER PROGRAMMING General Button Operation and Other Displays Set clock from any user screen. Exit & save from setup or program screens. Move to the next display Used in initiating a manual regeneration. Moves back one display while in program mode. Change variable being displayed Key sequence to lock and unlock software System Controller LED Functions Blue LED (ONLINE): ‐ Indicates which unit is the current “Lead” unit in the system. If the blue LED is flashing, then that Lead unit has lost communication with the system controller. The Blue LED will also transfer to the unit that has the least capacity remaining with RANDOM and SERIES system types. Green LED (ONLINE): ‐ Indicates which unit that is currently On‐line in the system. If the green LED is flashing, then that unit has lost communication with the System Controller. Orange LED (STANDBY): ‐ Indicates which unit that is currently in Stand‐by in the system. If the Orange LED is flashing, then that unit is detecting flow rate through this meter. Red LED (REGEN): ‐ Indicates which unit is currently in regeneration in the system. If the Red LED is flashing, then that unit is in error. Green & Orange LED’s: ‐ Indicates that a unit is transferring between On‐line and Stand‐by. Orange & Red (flashing) LED’s: ‐ Indicates that a unit is in error and the MAV / NHWBP valve is closed. Green & Red (flashing) LED’s: ‐ Indicates that a unit is in error and the MAV / NHWBP valve is open. After a flash reprogramming, select the US format to show 12 hour AM/PM timekeeping and Gallons for volume units. ...
21 SOFTENER INSTALLATION AND USER GUIDE Press and hold Regen button. Use “UP” and “DOWN” button to select “LEAD” or “ALL”. Lead will regenerate the lead unit but all will regenerate all the unit in sequence. Press Next. Use “UP” and “DOWN” button to select “NOW” or “DELAYED”. “Now” will regenerate immediately but delayed regenerated will occur at scheduled regeneration. User Displays Displays Time of the day Displays the number of days between regeneration ...
22 SOFTENER INSTALLATION AND USER GUIDE Set Time of Day and Day of Week STEP 1U: ‐ Press CLOCK. STEP 2U: ‐ Current Time (hour): Set the hour using UP or DOWN buttons. Press NEXT to go to Step 3U. With metric units set, AM/PM indication will not appear and timekeeping will be shown in the 24‐hour format. STEP 3U: ‐ Current Time (minutes): ‐ Set the minutes using the UP or DOWN buttons. Press NEXT to go to Step 4U. STEP 4U: ‐ Current day of the year: Set the year using the UP or DOWN buttons. Press NEXT to step 5U. ...
23 SOFTENER INSTALLATION AND USER GUIDE System Setup Displays STEP 1SS: ‐ Press NEXT and DOWN simultaneously for three seconds and release. STEP 2SS: ‐ Select the total number of units in a system using UP and DOWN buttons. (Duplex=2; Triplex=3; Quadplex=4; Fiveplex=5 and Sixplex=6) STEP 3SS: ‐Select valve type “1.0”. Press NEXT to go to Step 4SS. STEP 4SS: ‐ Select “1.0” meter size. Press NEXT to go to Step 5SS. ...
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24 SOFTENER INSTALLATION AND USER GUIDE Step 5SSA: ‐ Adjust the unit add point in GPM as specified on the specifications of the system model. Press NEXT to go to Step 6SS. Step 6SS: ‐ Set the regeneration to start “IMMEDIATE” when the capacity falls below reserve. Step 7SS: ‐ Set the maximum number of days to be “14” between regenerations. RETURN TO NORMAL MODE BARRIE • ONTARIO • CANADA TF: 705.733.8900 WWW.EXCALIBURWATER.COM ...
25 SOFTENER INSTALLATION AND USER GUIDE Configuration Displays STEP 1C: ‐ Press NEXT and DOWN simultaneously for approximately three seconds, then release. Press NEXT and DOWN again simultaneously for 3 seconds and release. STEP 2C: ‐ Set “OFF” Meter Pulse Output operation using UP or DOWN. STEP 3C: ‐ Set Unit Meter Test “ON” using UP or DOWN. Press NEXT to go to Step 4C. STEP 4C: ‐ Set Relay 1 trigger “OFF” using UP or DOWN buttons. Press NEXT to go to Step 5C. ...
26 SOFTENER INSTALLATION AND USER GUIDE Diagnostic Displays STEP 1D: ‐ Press UP and DOWN buttons simultaneously for three seconds and release. STEP 2D: ‐ Press UP and DOWN to scroll through the last 60 regenerations. Information displayed includes the unit, day and time of the regeneration. Press NEXT to go to Step 3D. STEP 3D: ‐ Press UP or DOWN to view the daily treated water usage for the last 99 days. Press and hold UP and DOWN on the day’s usage to view each day’s hourly system usage to go to step 3DA or Press NEXT to go to Step 4D. STEP 3DA: ‐ Press UP or DOWN to scroll through the treated water usage for each hour of the day selected. Press NEXT to go back to Step 3D. STEP 4D: ‐ Press UP or DOWN to view the maximum flow rate recorded for the last 99 days. Press UP and DOWN simultaneously to go to Step 4DA or Press NEXT to go to Step 5D. ...
27 SOFTENER INSTALLATION AND USER GUIDE STEP 4DB: ‐ Press UP or DOWN to scroll through the average system flow rate for the selected hour, in 6‐minute interval. Press NEXT to return to Step 4DA. STEP 5D: ‐ This display shows the error log with last 20 valve errors and communication losses are stored in it. Use UP and DOWN buttons to scroll through the log. DAY XX = Indicates the number of days ago COM‐ = Communication lost error RPTD = Indicates the valve error was not reset CLRD = Indicates the valve error was finally reset STEP 6D: ‐ Press UP or DOWN to view the last 20 power events. Press NEXT to exit Diagnostics. Press REGEN to return to previous step. History Displays STEP 1HD: ‐ Press UP and DOWN simultaneously for three seconds and release. Again press UP and DOWN buttons simultaneously for three seconds and release. ...
28 SOFTENER INSTALLATION AND USER GUIDE Data Extraction Step 1: ‐ Ensure the USB memory device is formatted for FAT32 file system and that the allocation unit size is set for 4096 bytes. Step 2: ‐ Ensure that the System Controller is powered on. Step 3: ‐ Plug the USB memory device into the System Controller USB port. Step 4: ‐ During the extraction process, a series of status displays will appear. When the “USB COMPLETE” message appears, remove the USB device from the System Controller. This could take several minutes. Step 5: ‐ The extracted data can then be imported into the Clack Data Extraction spreadsheet. Flash Programming of System Controller Step 1: ‐ Ensure the USB memory device is formatted for the FAT32 file system. If not, consult the manufacturer of the USB memory device for the latest in formatting instructions. Step 2: ‐ Ensure that System Controller is switched off. Step 3: ‐ Plug the USB memory device into the System Controller USB port. Step 4: ‐ Apply power to the System Controller. Step 5: ‐ The LCD backlight will appear blue which means working. The LCD will show no characters and all LED’s will remain off for the duration of programming. When the LCD turns green, the process is complete and successful. Step 6: ‐ Remove the power from the System Controller. Step 7: ‐ Remove the USB memory device from the System Controller. Step 8: ‐ Reapply power to the System Controller. Normal functionality should be present. Flash Reprogramming Status Display DISPLAY Blue Display = Control is being reprogrammed Green Display = Control has been reprogrammed Red Display = An error occurred during control reprogramming, and the reprogramming process has failed Network Webpage Setup Procedure Step 1: ‐ Open the WEB.zip file. Step 2: ‐ Copy the “Web” folder to a USB memory device. Step 3: ‐ Ensure that the System Controller is powered on. ...
29 SOFTENER INSTALLATION AND USER GUIDE Network Configuration Displays STEP 1NS: ‐ Press NEXT and DOWN buttons simultaneously and release after 3 seconds. Repeat this step for another two times. STEP 2NS: ‐ Set the desired Host Name to identify this controller on the network. Pressing CLOCK will select the first letter, use UP or DOWN to change each letter. Press NEXT to forward to the next character. Press NEXT to go to Step 3NS. Press REGEN to go to previous character or step. STEP 3NS: ‐ IP Addressing – Set the proper static IP address. Each IP address has four sections separated by decimal points. Pressing CLOCK will select the first section of the address to be changed. Press UP or DOWN to adjust each section, using NEXT to advance to the next section and to Step 4NS. ...
30 SOFTENER INSTALLATION AND USER GUIDE System Controller Programming Summary System Setup Value Description Step # 2SS 2,3,4,5 or 6 Number of Units in System 3SS 1.0 1" Control Valves 4SS 1.0 1" Meter Size 5SS PROGRESSIVE All units online only one can regenerate at a time 6SS IMMEDIATE REGEN Regen starts immediately without delay 7SS 14 Maximum number of days between regeneration Configuration Settings Step # Value Description 2C OFF Meter Output 3C ON Meter Logic Test 4C OFF Relay 1 will always be off 5C ...
31 SOFTENER INSTALLATION AND USER GUIDE 5) CONTROL VALVE Valve Specifications Minimum/Maximum Operating Pressures 20 psi (138 kPa or 1.4 bar) ‐125 psi (862 kPa or 8.6 bar) Minimum/Maximum Operating Temperatures 40°F (4°C) ‐ 110°F (43°C) Power Adapter: Supply Voltage 110VAC Supply Frequency 60Hz Output Voltage 12VAC Output Current 500mA No user serviceable parts are on the PC board, the motor, or the power adapter. The means of disconnection from the main power supply is by unplugging the power adapter from the wall. Service flow rate 1" (includes bypass and meter) 27 gpm (102.2 lpm, 6.1 m3/h) @15 psig (103 kPa) drop Backwash flow rate 1" (includes bypass) 27 gpm (102.2 lpm, 6.1 m3/h) @25 psig (172 kPa) drop Minimum/Maximum Operating Pressures 20 psi (138 kPa) ‐125 psi (862 kPa) Minimum/Maximum Operating Temperatures 40°F (4°C) ‐ 110°F (43°C) Drain Line Flow Controls 1” DLFC (V3190‐XX) Inlet / Outlet Fitting Options See Drawings and Part Numbers Distributor Tube Opening WS1 Valve 1.05” outside diameter (¾” NPS) Tank Thread 2½” ‐ 8 NPSM ...
35 SOFTENER INSTALLATION AND USER GUIDE Components of Control Valve 5.3.1) Front Cover and PC Board Drawing No. Order No. Description Quantity 1 V3175EE‐01 WS1EE FRONT COVER ASSEMBLY 1 2 V3107‐01 WS1 MOTOR 1 3 V3106‐01 WS1 DRIVE BRACKET & SPRING CLIP 1 4 V3408EE‐04BOARD WS1THRU/2 EE PCB 5 DIGIT REPL 1 5 V3110 WS1 DRIVE GEAR 12X36 3 6 V3109 WS1 DRIVE GEAR COVER 1 V3186 WS1 AC ADAPTER 1 20V‐12V Not Shown 1 V3186‐01 WS1 AC ADAPTER CORD ...
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36 SOFTENER INSTALLATION AND USER GUIDE 5.3.2) Drive assembly, Piston and Spacer stack Drawing No. Order No. Description Quantity V3005 WS1 Spacer Stack Assembly V3004 Drive Cap ASY V3178 WS1 Drive Back Plate V3011* WS1 Piston Downflow ASY 1 ...
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37 SOFTENER INSTALLATION AND USER GUIDE 5.3.3) Injector Assembly Drawing No. Order No. Description Quantity V3176 INJECTOR CAP V3152 O‐RING 135 V3177‐01 INJECTOR SCREEN CAGE V3010‐1Z WS1 INJECTOR ASY Z PLUG V3010‐1A WS1 INJECTOR ASY A BLACK ...
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38 SOFTENER INSTALLATION AND USER GUIDE 5.3.4) Brine Tank Line Flow Control Drawing No. Order No. Description Quantity V4144‐01 Elbow 3/8 Liquifit Asy w/RFC H4615 Elbow Locking Clip H4628 Elbow 3/8” Liquifit V3163 0‐ring 019 ...
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39 SOFTENER INSTALLATION AND USER GUIDE 5.3.5) Drain Line Flow Control Drain Line ¾” Drawing No. Order No. Description Quantity 1 H4615 Elbow Locking Clip 1 2 PKP10TS8‐BULK Polytube insert 5/8 Option 3 V3192 WS1 Nut ¾ Drain Elbow Option 4 V3158‐01 WS1 Drain Elbow ¾ Male 1 V3158‐02 WS1 Drain Elbow ¾ Male No Silencer 5 V3163 O‐ring 019 1 6 V3159‐01 WS1 DLFC Retainer ASY 1 V3162‐007 WS1 DLFC 0.7 gpm for ¾ V3162‐010 WS1 DLFC 1.0 gpm for ¾ ...
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40 SOFTENER INSTALLATION AND USER GUIDE Drain Line 1” Drawing No. Order No. Description Quantity 1 H4615 Elbow Locking Clip 1 V3166 WS1 Drain FTG Body 1 2 1 V3166‐01 FTG Flow Control Body Female 1 3 V3167 WS1 Drain FTG Adapter 1 1 4 V3163 0‐ring 019 1 5 V3150 WS1 Split Ring 1 6 V3151 WS1 Nut 1” QC 1 7 V3105 O‐ring 215 1 V3190‐090 WS1 DLFC 9.0 gpm for 1 V3190‐100 ...
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41 SOFTENER INSTALLATION AND USER GUIDE 5.3.6) Outlet Meter Assembly Drawing No. Order No. Description Quantity V3151 WS1 Nut 1” QC V3003* WS1 Meter ASY V3118‐01 WS1 Turbine ASY V3105 O‐ring 215 THIS WATER METER SHOULD NOT BE USED AS THE PRIMARY MONITORING DEVICE FOR CRITICAL OR HEALTH EFFECT APPLICATIONS. ...
45 SOFTENER INSTALLATION AND USER GUIDE System Controller Communication Cable Communication Cable Power Cord BARRIE • ONTARIO • CANADA TF: 705.733.8900 WWW.EXCALIBURWATER.COM ...
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46 SOFTENER INSTALLATION AND USER GUIDE BARRIE • ONTARIO • CANADA TF: 705.733.8900 WWW.EXCALIBURWATER.COM ...
49 SOFTENER INSTALLATION AND USER GUIDE 6) SERVICE INSTRUCTIONS Front Cover Removal Pull out on each side of the covers locking tabs BARRIE • ONTARIO • CANADA TF: 705.733.8900 WWW.EXCALIBURWATER.COM ...
50 SOFTENER INSTALLATION AND USER GUIDE PC Board Removal 1. Lift up the locking tab and then pull out the PC board from top. 2. Disconnect the power cable first and then disconnect other cables. BARRIE • ONTARIO • CANADA TF: 705.733.8900 WWW.EXCALIBURWATER.COM ...
51 SOFTENER INSTALLATION AND USER GUIDE Drive Bracket Removal Lift up both release tabs with thumbs and use index fingers to pull out the pull tab Motor can be removed by pressing the locking spring to the right and then pull the motor out. Gearbox can be removed by pushing the beige colored locking tabs inwards. BARRIE • ONTARIO • CANADA TF: 705.733.8900 WWW.EXCALIBURWATER.COM ...
52 SOFTENER INSTALLATION AND USER GUIDE Drive Cap Removal Turn the drive cap counter clockwise with service wrench to loosen the cap. Pull the drive cap out with the main piston and brine piston Snap off the brine piston from the main piston’s horseshoe connection by putting side pressure towards the cavity BARRIE • ONTARIO • CANADA TF: 705.733.8900 WWW.EXCALIBURWATER.COM ...
53 SOFTENER INSTALLATION AND USER GUIDE Spacer Stack Removal Spacer Stack assembly can be removed by simply pulling out Spacer Stack assembly is a single piece replaceable assembly BARRIE • ONTARIO • CANADA TF: 705.733.8900 WWW.EXCALIBURWATER.COM ...
54 SOFTENER INSTALLATION AND USER GUIDE Injector Cap Removal Injector must be installed in DN hole and UP hole With closed end of WS1 service wrench drive cap must be plugged. can be removed by turning counter clockwise. To remove injector use injector cap and scoop the top rim of injector with the bottom of the injector cap BARRIE • ONTARIO • CANADA TF: 705.733.8900 WWW.EXCALIBURWATER.COM ...
55 SOFTENER INSTALLATION AND USER GUIDE 7) TROUBLESHOOTING Control Valve Troubleshooting 7.1.1) Possible Error Codes Possible Errors Code Description E1 Err‐1001 Control unable to sense motor movement Err‐101 E2 Control Valve motor ran too short Err‐1002 Err‐102 E3 Err‐1003 Control Valve motor ran too long and unable to find next cycle Err‐103 Err‐1004 Control Valve ran too long and timed out Err‐104 Err‐1006 MAV/NHWB motor ran too long Err‐106 Err‐1007 MAV/NHWB motor ran too short and stalled Err‐107 BARRIE • ONTARIO • CANADA TF: 705.733.8900 WWW.EXCALIBURWATER.COM ...
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56 SOFTENER INSTALLATION AND USER GUIDE 7.1.2) Troubleshooting Procedures Problem Possible Cause Solution a. No power at electric outlet a. Repair outlet or use working outlet b. Control valve Power Adapter b. Plug Power Adapter into outlet or c onnect power cord end to PC Board not plugged into outlet or power connection cord end not connected to PC 1. No Display on PC Board board connection c. Improper power supply c. Verify proper voltage is being delivered to PC Board d. Defective Power Adapter d. Replace Power Adapter e. Defective PC Board e. Replace PC Board a. Power Adapter plugged into a. Use uninterrupted outlet electric o utlet controlled by light switch b. Tripped breaker switch and/or b. Reset breaker switch and/ or GFI switch 2. PC Board does not display tripped GFI correct time of day c. Power outage c. Reset time of day. PC Board battery may be depleted. See Front Cover ...
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57 SOFTENER INSTALLATION AND USER GUIDE Problem Possible Cause Solution a. Bypass valve is open or faulty a. Fully close bypass valve or replace b. Media is exhausted due to high b. Check program settings or diagnostics for abnormal water water usage usage c. Meter not registering c. Remove meter and check for rotation or foreign material d. Water quality fluctuation d. Test water and adjust program values accordingly e. No regenerant or low level of e. Add proper regenerant to tank regenerant in regenerant tank 8. Hard or untreated water is being delivered f. Control fails to draw in f. Refer to Trouble Shooting Guide number 12 g. Insufficient regenerant level in g. Check refill setting in programming. Check refill flow control for regenerant tank restrictions or d ebris and clean or replace h. Damaged seal/stack assembly h. Replace seal/stack assembly i. Control valve body type and i. Verify proper control valve body type and piston type match piston type mix matched j. Fouled media bed j. Replace media bed a. Improper refill setting a. Check refill setting ...
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58 SOFTENER INSTALLATION AND USER GUIDE Problem Possible Cause Solution a. Motor not inserted full a. Disconnect power, make sure motor is fully engaged, to engage pinion, check for broken wires, make sure two pin connector on motor wires broken or motor is connected to the two pin connection on the PC disconnected Board labeled MOTOR. Press NEXT and REGEN buttons for 3 seconds to resynchronize software with piston position or disconnect power supply from PC Board for 5 seconds and then reconnect. 14. E1, Err – 1001, Err – 101 = Control unable to sense motor movement b. PC Board not b. Properly snap PC Board into drive bracket and then Press properly snapped NEXT and REGEN buttons for 3 seconds to resynchronize into drive bracket software with piston position or disconnect power supply from PC Board for 5 seconds and then reconnect. c. Missing reduction gears c. Replace missing gears a. Foreign material is lodged in a. Open up control valve and pull out piston assembly and control valve seal/ stack assembly for inspection. Press NEXT and REGEN buttons for 3 seconds to resynchronize software with piston position or disconnect power supply from PC Board for 5 seconds and then reconnect. b. Mechanical binding b. Check piston and seal/ stack assembly, check reduction gears, check drive bracket and main drive gear interface. ...
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59 SOFTENER INSTALLATION AND USER GUIDE Problem Possible Cause Solution a. Drive bracket not snapped in properly a. Snap drive bracket in properly then Press and out enough that reduction gears NEXT and REGEN buttons for 3 seconds to 17. Err – 1004, Err – 104 = Control valve motor ran and drive gear do not interface resynchronize software with piston posi‐ too long and timed out trying to reach home tion or disconnect power supply from PC position Board for 5 seconds and then reconnect. a. Control valve programmed for ALT A a. Press NEXT and REGEN buttons for 3 seconds or b, nHbP, SEPS, or AUX MAV to resynchronize software with piston without having a MAV or NHBP position or disconnect power supply from PC valve attached to operate that Board for 5 seconds and then reconnect. function Then re‐program valve to proper setting. 18. Err ‐1006, Err – 106, b. MAV/ NHBP motor wire not b. Connect MAV/ NHBP motor to PC Board two Err ‐ 116 = MAV/ SEPS/ NHBP/ AUX MAV connected to PC Board pin connection labeled DRIVE. Press NEXT ...
60 SOFTENER INSTALLATION AND USER GUIDE System Controller Troubleshooting Procedures ` Possible Causes Solutions a. No power at electric outlet a. Repair outlet or use another outlet that is working properly b. System Controller power cord not plugged into outlet or power cord end b. Plug power cord into outlet and verify not connected to System Controller PC proper power cord wiring to the circuit board power terminal block board 1. No display on System Controller c. Power supply On/ Off push button is in c. Make sure On/ Off push button is in the and/or on system valves OFF position ON position d. Improper power supply wiring to d. Verify proper voltage is being delivered system valves to System Controller e. Improper power supply voltage e. Verify proper voltage is being delivered to system valves f. Defective system controller circuit f. Replace circuit board board a. Bypass/isolation valve in bypass a. Turn bypass/ isolation handles to place position in service position b. A flow meter is not wired into the ...
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61 SOFTENER INSTALLATION AND USER GUIDE Problems Possible Causes Solutions a. The System Controller will not allow a. Wait for the system valve in regeneration to more than one valve to be in finish regeneration at the same time. b. In some cases, the System Controller b. Reset valve error on system valve will not allow Regen when a Valve Error has been detected by the System 5. System valves do not Controller automatically regenerate when a manual regeneration is initiated c. In some cases, the System Controller c. Verify communication wiring to system valves will not allow a Regen when a communication error (Error 412) has been detected. d. Defective System Controller circuit d. Replace system controller circuit board board a. Bypass/isolation valves in bypass a. Turn bypass/isolation valves handles to place position in service position b. Meter(s) is(are) not connected to b. Connect meter(s) to the proper 3‐pin the proper system valve(s) connection on system valves c. Restricted/stalled meter turbine(s) c. Remove meter(s) and check for rotation and 6. Connected control valves do foreign material not regenerate automatically but does when a manual ...
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62 SOFTENER INSTALLATION AND USER GUIDE Problems Possible Causes Solutions a. Corrupt network settings were stored and a. Power cycle the System Controller 11. 406 Error the System Controller lost the settings that and then re‐configure all network (Network allow it to be part of the network. settings Memory) a. Occurs when downloading a invalid a. Contact your OEM 12. 410 Error configuration file (Version Mismatch b. Can occur when flash programming new b. If this error occurs due to programming new software then of Configuration software just unplug the System Controller from electrical outlet and File) plug the power cord back into the outlet to clear the error. 13. 411 Error a. Occurs if external memory cannot be found a. Contact your OEM (No External by the System Controller microprocessor, Memory) flash or SD card is not installed. a. Loss of communication between System a. Verify wiring connections from system Controller and system valves controller to system valves Check for poor connections, such as a loose wires ...
63 SOFTENER INSTALLATION AND USER GUIDE 8) 5 YEAR WARRANTY Commercial Progressive Water Softener Thank you for your purchase of our COMMERCIAL PROGRESSIVE WATER SOFTENER. For proof of purchase, please retain your Invoice/Sales Order Copy. Warranty ~ Offered Excalibur Water Systems warranties its products to be free from defect in materials and workmanship to the original owner from the date on the proof of purchase as described below. Warranty ~ Working Procedures If during the suitable warranty period, a part is defective, then Excalibur Water Systems will repair or replace that part at no charge to the original owner, with the exception of charges for nominal shipping, service and/or installation. Warranty ~ Coverage Outlined Excalibur Water Systems guarantees, to the original owner, a period of 5 years, the CONTROL BODY to be free of defects in materials and workmanship and to perform its proper functions. To the original owner, a period of 5 years, the ELECTRONIC CONTROL VALVES as well as all parts to be free of defects in materials and workmanship and to perform their normal functions. To the original owner, the SALT TANK and the MINERAL TANKS will not rust, corrode, leak, burst or in any other form fail to perform their proper functions for a period of 10 YEARS. Warranty ~ Service In the event you require service, Excalibur Water Systems Dealer will provide all necessary service and installation for your Commercial Water Softener. To obtain warranty service within 30 days of discovery of the defect, notification must be given to Excalibur Water Systems. General Provisions The above warranties are effective provided the WATER SOFTENER is operated at water pressures not exceeding 125psi and at water temperatures not exceeding 120°F; also provided that the water softener is not subject to abuse, misuse, alteration, neglect, freezing, accident or negligence; and provided further that the water softener is not damaged as the result of any unusual force of nature such as, but not limited to flood, hurricane, tornado or earthquake. Excalibur Water Systems is excused if failure to perform its warranty obligations is the result of strikes, government regulation, materials shortages or other circumstances beyond its control. THERE ARE NO WARRANTIES ON THE WATER SOFTENER BEYOND THOSE SPECIFICALLY DESCRIBED ABOVE. ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED TO THE EXTENT THEY MIGHT EXTEND BEYOND THE ABOVE PERIODS. THE SOLE OBLIGATION OF EXCALIBUR WATER SYSTEMS UNDER THESE WARRANTIES IS TO REPLACE OR REPAIR THE COMPONENT OR PART PROVES TO BE DFEFECTIVE WITHIN THE SPECIFIED TIME PERIOD AND EXCALIBUR WATER SYSTEMS IS NOT LIABLE FOR CONSEQUENTIAL OR INDIDENTAL DAMAGES. NO DEALER, AGENT, REPRESENTATIVE OR OTHER PERSON IS AUTHORIZED TO EXTEND OR EXPAND THE WARRANTIES EXPRESSED ABOVE. Certain provinces or states do not allow limitations on how long an implied warranty lasts or exclusions or limitations of incidental or consequential damage, therefore limitations and exclusions in this warranty may not apply to you. This warranty extends you specific legal rights as you may have other rights which vary from province to province or state to state. ...
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