Nortel Quality Monitoring Implementation - Nortel Quality Monitoring User Manual

Nomenclature and Hardware

Nortel Quality Monitoring implementation

Functionality overview
The Nortel Quality Monitoring Server integrates the synchronized voice and
data monitoring facilities of the Nortel Quality Monitoring application.
Physical connectivity options
Data-application Servers may be installed on Ethernet (10/100 Mb/s) or
Token Ring (4/16 Mb/s) server backbones. The Server operating system
must be configured with the network's default router IP address, and must
be able to reach all agent workstations by way of ping.
Installers have flexibility on where to deploy the Nortel Quality Monitoring
Server in the enterprise environment. Data capture response times will
fluctuate in direct correlation to the average packet delivery times provided
by the network segments traveled. WAN data capture is supported but
results in reduced quality of playback for users.
In all circumstances, installers should try to physically co-locate the Nortel
Quality Monitoring Server with the agents to be captured.
Network operating system
Nortel Quality Monitoring installs on the Windows 2003 Server SP 1.
DNS/WINS/HOSTS/LMHOSTS – Nortel Quality Monitoring
Application Servers allow several different hostname-to-IP address
resolution methods for simple deployment in heterogeneous LAN
environments.
Nortel Quality Monitoring proprietary server software does not directly
interface with TCP/IP, relying on the server's operating system to handle all
IP resolution. Upon receiving a request to monitor agent data, the Nortel
Quality Monitoring Application Server matches an agent name with a PC
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Standard 3.0
Nortel Quality Monitoring