Nortel Quality Monitoring Reference Manual
Quick tips for evaluations guide product release 6.01
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- Installation manual (164 pages) ,
- User manual (68 pages) ,
- Quick reference manual (56 pages)
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Summary of Contents for Nortel Quality Monitoring
- Page 1 297-2183-805 Nortel Quality Monitoring Quick Tips for Evaluations Guide Product Release 6.01 Standard 3.0 September 2007...
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Page 3: Quick Tips For Evaluations Guide
Monitoring is proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use. Violations of the license by alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach. -
Page 4: Revision History
Revision history September 2007 Standard 3.0. The Product Release 6.01 issue of the Nortel Quality Monitoring Quick Tips for Evaluations Guide reformatted according to Nortel guidelines. Nortel Quality Monitoring... -
Page 5: Table Of Contents
Contents Getting Started About this guide ..........8 How to get help. - Page 6 Contents Standard 3.0 Nortel Quality Monitoring...
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Page 7: Getting Started
C h a p t e r 1 Getting Started In this chapter About this guide How to get help Software and documentation version numbering Quick Tips for Evaluations Guide... -
Page 8: About This Guide
Getting Started Standard 3.0 About this guide This guide is a brief introduction to some of the features of Nortel Quality Monitoring evaluations. Intended audience This document is intended for Nortel Quality Monitoring Client users. Additional references The following Nortel Quality Monitoring guides contain additional information you may find helpful. -
Page 9: How To Get Help
Getting help over the phone from a Nortel Solutions Center If you do not find the information your require on the Nortel Technical Support web site, and you have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center. - Page 10 To locate the ERC for your product or service, go to: http://www.nortel.com/erc Getting help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller, you can contact the technical support staff for that distributor or reseller.
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Page 11: Software And Documentation Version Numbering
Getting Started Software and documentation version numbering Nortel Contact Recording and Quality Monitoring documentation is issued for Nortel Contact Recording Package Release 6.01. The individual Nortel Contact Recording and Quality Monitoring software components that you install may display a different number. This is a known issue that does not affect system performance. - Page 12 Getting Started Standard 3.0 Nortel Quality Monitoring...
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Page 13: Quick Tips For Evaluation
C h a p t e r 2 Quick tips for evaluation In this chapter Introduction Adding a header field Answer schemes Exporting and importing a form Dynamic sections Defining header/section relationships Quick Tips for Evaluations Guide... -
Page 14: Introduction
Quick tips for evaluation Standard 3.0 Introduction The Nortel Quality Monitoring Quick Tips for Evaluations Guide provides a brief summary of the steps involved in creating quality evaluation forms. Nortel Quality Monitoring... -
Page 15: Adding A Header Field
Note: When setting up the header, the Agent Name field must be included on every form. Do the following to add a header field: Open the Nortel Quality Monitoring Evaluation application’s Form component. If the toolbar is not visible, select Toolbar from the View menu. -
Page 16: Answer Schemes
Type the number of points the answer is worth, and press Tab. If appropriate, select the N/A box. Press the space bar to select or clear the box. Select the correct Key Indicator option. Select OK. Select Exit. Select Exit. Nortel Quality Monitoring... -
Page 17: Exporting And Importing A Form
September 2007 Quick tips for evaluation Exporting and importing a form Note: Use the export/import feature when you want to transfer a form to a file, for example, when moving a form from one Server to another. Do the following to export or import a form: Open the form generator. -
Page 18: Dynamic Sections
Select Add. Enter the question of up to 250 characters. Select the answer scheme for the question. Select the default answers to the question. Select OK. The question appears in the Master Scheme Questions box. Select Exit. Nortel Quality Monitoring... - Page 19 September 2007 Quick tips for evaluation Adding question schemes Do the following to add a question scheme: Select the dynamic section to make it the current section. The Dynamic Section toolbar window appears. Select Add. Type up to 25 characters for the question scheme name. Note: Name it the same as the header list you created.
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Page 20: Defining Header/Section Relationships
In the list box on the left, select a list item. In the list box on the right, select the question scheme you want to associate with the selected list item. Select Assign. The question scheme appears next to the list item. Select OK. Nortel Quality Monitoring... - Page 22 Monitoring is proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use. Violations of the license by alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach.
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