Nortel Quality Monitoring User Manual page 42

Server software architecture
HoldIsEndCall=0
MultiLinePhone=0
MultiLineDelimiter=/
WaitForVox=1
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[CTConnect]
ServerName1=CTCServer
LogicalId=cti_link
NetworkType=ncacn_ip_tcp
Debug=0
Detail=0
DevicePerMonitor=20
DefinityV6=0
Mitel=0
AgentGroupIsLoginID=0
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42
CTConnect
ServerName1
LogicalId
NetworkType
Debug
Detail
DevicePerMonitor number of devices per monitor channel
DefinityV6 must be set to 1 to get DNIS and ANI (Lucent switch)
Mitel
AgentGroupIsLoginID
TSAPI
ServiceId Service name of TSAPI server
LoginID TSAPI login ID
Password TSAPI login password
Debug
Detail
StartMonDelay Time delay (ms) between Start Monitor commands
sent at startup to avoid congestion on TServer.
Default = 250 (ms)
QueryLogonDelay Time delay (ms) between logon state queries
sent at startup to avoid congestion on TServer.
Default = 5 (ms)
host name of CT-Connect server
logic ID of switch connection
network type between CT-Connect and PBX
must be set to 1 for a Mitel switch
set to 1 to use the CT Connect AgentGroup
field for the ACDID for an agent
(QA 28754)
Standard 3.0
Nortel Quality Monitoring