Nortel Quality Monitoring User Manual page 41

September 2007
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[SIU]
TrackInBound=1
TrackOutBound=1
FilterDNIS=0
DNISLength=0
AutoLogin=0
TrackLogin=1
Debug=0
Detail=0
RestartDelay=90
SwitchInterface=wadld, CSOEMSIU
ServerName=PSUDHARAM
ExtIsAgent=0
MonitorPosition=1
RecordOnAlerting=1
UseCmsReport=0
WrapIsEndCall=0
Server Infrastructure Guide
TrackLogin
Debug
Detail
RestartDelay
SwitchInterface
ServerName
ExtIsAgent
MonitorPosition
RecordOnAlerting start recording on 'ringing'
UseCmsReport
WrapIsEndCall
HoldIsEndCall
MultiLinePhone
MultiLineDelimiter
WaitForVox
This setting is applicable to TDM Recording system.
logoff
set to 0 if logon/logoff messages are not
monitored via CTI
controls the amount of detail
in the logs and on the screen
Time to wait before restarting a Switch
Interface if it goes down
name of xxSIU module(s) to be started
host name of WITNESS server
assume agent ID and extension are same
if logon event doesn't provide agent ID
monitor position ID instead of DN
set to 1 for Nortel Meridian
set to 1 to use Lucent Witness98 CMS report
for agent logon/logoff
set to 1 to have wrap up event (after call
work) cause an end call event to filter
set to 1 to have a hold event cause an end
call event to filter
set to 1 to enable multi-line per phone
monitoring
the character used to delimit the
various extensions for a multi-line phone
(default = '/')
0 (default) - Start SIU adapters immediately
at kernel startup.
1 - Wait for the Voice subsystem to completely
initialize before starting SIU adapters.
Server software architecture
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