Nortel Quality Monitoring User Manual page 62

Database Structure
The following table is in index format:
CONTROLLER (unique)
CTRLINK (unique)
The following table is called SUPRDEPT. This is the associative table that
maps supervisors to departments:
Field Name
SUPERLINK
DEPTLINK
The following table is in index format:
SUPERLINK (unique)
The following table is called AGNTDEPT. This is the associative table that
maps agents to departments:
Field Name
AGENTLINK
62
Type Size
Int
Int
Type Size
Int
Ascending
Ascending
Required Description
Unique number associated with
supervisor being mapped to the
department below.
Unique number associated with
department to which above
supervisor is being linked.
Ascending
Required Description
Unique number associated with agent
being mapped to the department
below.
Standard 3.0
Nortel Quality Monitoring