Nortel Quality Monitoring User Manual page 37

September 2007
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[Filter]
MaxRandom=9
UseAgentTrak=1
ClearAtLogOff=1
AgentMaxUnrevCalls=0
BRMaxUnrevCalls=0
AfterCallWorkTime=0
AgentInitMon=1
AppInitMon=0
MonitorBlocking=1
MaxAppInitRecordTime=0
CaptureVoicePrompt=0
VoicePromptPath=
DisconnectByTerminal=0
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[BUSRULES]
CDOElementTypes=Call ID,First Name,Last Name,Zip Code,Account Number
BufferFlush=15
Server Infrastructure Guide
Mode
StartMonOnLogon
DisableBadChannels
BUSRULES
CDOElementTypes
BufferFlush
using Terminal extension rather than
PhoneDef during filter events.
e.g. BeginCall, EndCall events etc.
QA (default) - QA monitoring.
Recorder - 100% voice only recording.
Mixed - QA monitoring and 100% voice
only recording for different groups
of agents on the same Witness server.
0 (default) - Start Monitor command
is sent with every Begin Call event.
1 - Start Monitor command is sent only
when an agent logs on. Requires SOP.
0 (default) - Reuse a channel that caused
MakeCall to fail if a Reset command
on the channel was successful.
1 - Do not reuse a channel that caused
MakeCall to fail.
The settings is supported only for
Recorder or Mixed modes.
Customer-specific data types to be read
from the XXIVRs.
Period, in minutes, when the online data
buffer is purged of old records.
Server software architecture
37