Index - Nortel Quality Monitoring User Manual

Index

A
agent data linking
AGENT table
displayed
53
AGENTDEV.EXE
AGNTDEPT table
displayed
62
ANALOG.EXE
28
C
connectivity
18
contact centers
what they can do
CONTROL table
displayed
61
D
data capture
27
database relationships
illustrated
64
Database Server
function of
52
DEPTS table
displayed
56
DEVMAN.EXE
27
E
E1.EXE
28
Server Infrastructure Guide
14
27
15
F
files
Voice.ini
49
Filter
and random monitoring
what it does
28
FILTER.EXE
28
K
Kernel
checking the database
displaying information
,
initializing
23
locating the icon
relationship to the database
KERNEL.EXE
26
and starting the Server
N
network operating system
described
18
P
Process.ini
displayed
48
28
26
26
26
25
26
23
65