Nortel Quality Monitoring User Manual page 46

Server software architecture
#-------------------------------------------------------------------------
# Section :
#
# Keys :
# :
# :
# :
# :
# :
# :
# :
# :
# :
# :
# :
#-------------------------------------------------------------------------
[AgentStateTable]
BlockRecording=0
MaxBlockPatternCount=256
WaitTime_Startup=10000
WaitTime_Runtime=5000
#------------------------------------------------------------------------------------
# Section :
#
# Keys : Port
# : VoiceURLShare path to the voice directory on the QCM server e.g.
# :
#
# :
#
# : RestartDelayHow long to restart the CS.exe if there's a problem
#
#
#------------------------------------------------------------------------------------
[CS]
Port=1415
VoiceURL=\\PSUDHARAM\voice
RestartDelay=60
#-------------------------------------------------------------------------
# Section :
#
# Keys :
# :
# :
#
#
UNKNOWN,UNSTAFF,AVAIL,ACD,ACW,AUX,DACD,DACW,RING,LOGON,LOGOFF,OTHER
46
AgentStateTable
BlockRecording
MaxBlockPatternCount Maximum size of the Block Pattern table
WaitTime_Startup
WaitTime_Runtime
CS
Port Number where CS.exe listens for CS server
VoiceURL=\\10.56.3.93\Voice
IP address needs to be used since CS does not have WINS naming
capability
If the environment is 100% DNS, then servername should work
(value in seconds)
CMSSIU
CMSPort PortNumber where CMSSIU listens for CMS Connections
CMSTriggerEvents Events that trigger ACW_END_EVENT (After Call End
Events has to be Seperated by comma ','
Set to 1 to enable 2 Party Consent
During startup, the amount of time to
wait for a specific mutex guarding the
agent state tables. Do not alter this
value unless prompted by the AGNTSTAT.LOG
(value in milliseconds).
While operating, the amount of time to
wait for a specific mutex guarding the
agent state tables. Do not alter this
value unless prompted by the AGNTSTAT.LOG
(value in milliseconds).
Event)
Standard 3.0
Nortel Quality Monitoring