Before You Begin; Identifying Why A Problem Occurred - Nortel Remote Gateway 9150 Installation And Administration Manual

Troubleshooting

Before you begin

If you experience problems in setting up or running your Remote Gateway 9150
unit, this chapter can help you to isolate and solve the problem.

Identifying why a problem occurred

Before you begin, ask yourself the questions listed in the following table:
Question
Is this a new
installation?
Did the Remote Gateway
9150 unit work, and then
suddenly stop
working?
Did you modify the
configuration or
change any hardware
components?
348
IF you
answered THEN do the following:
yes Perform troubleshooting in the
sequence presented in this chapter.
no Answer the next question.
yes Answer the next question.
no Perform troubleshooting in the
sequence presented in this chapter.
yes 1 Verify that changes were done
2 Check the hardware components
3 Perform troubleshooting for the
no Contact your telecom or data network
administrator. There might be a
problem with the network.
Remote Gateway 9150 Installation and Administration Guide
correctly.
to ensure they are in working
order.
specific component.
Standard 4.0