Nortel Remote Gateway 9150 Installation And Administration Manual page 385

June 2005
Symptom
10060 TELNET CONNECTION
FAILED
attempting to connect to the
Remote Gateway 9150 unit.
Remote Gateway 9150 Installation and Administration Guide
displays when
What to do
1 Ensure that you entered the logon ID
and password correctly when trying to
establish the connection.
2 Ensure that you entered the IP address
correctly when trying to establish the
connection.
3 Ensure that someone else is not already
logged on to the Remote Gateway 9150
unit.
4 Verify that the Ethernet cable is
connected at both ends (the Remote
Gateway 9150 unit and the network
hub).
5 Check the Ethernet cable and ensure it
is good.
6 Ensure the Remote Gateway 9150 unit
is powered up.
7 Power the Remote Gateway 9150 unit
off, and then back on.
8 Ensure the Remote Gateway 9150 unit's
IP address, network mask, and default
gateway are correctly configured in the
Remote Gateway 9150 unit.
9 PING the Remote Gateway 9150 unit to
see if it responds.
10 If the Remote Gateway 9150 unit does
not respond, PING the Remote Gateway
9150 unit's gateway to see if it responds.
11 If the gateway does not respond, PING a
known good device on the Remote
Gateway 9150 unit's network.
12 If steps 10 and 11 work, but step 9 did
not, there might be a gateway
configuration error. Contact your data
network administrator.
13 Contact your Nortel distributor. There
might be a hardware problem.
Troubleshooting
357