Support, Service & Warranty; Contacting Technical Support - ProSoft Technology inRAX MVI56E-MNETCR User Manual

MVI56E-MNETCR ♦ ControlLogix Platform
Modbus TCP/IP Multi Client Enhanced Communications Module for Remote Chassis
6 Support, Service & Warranty
In This Chapter

Contacting Technical Support ............................................................. 147

Return Material Authorization (RMA) Policies and Conditions ............. 149
LIMITED WARRANTY ......................................................................... 151
Contacting Technical Support
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient
and effective support possible. Before calling, please gather the following
information to assist in expediting this process:
Product Version Number
1
System architecture
2
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and associated ladder files, if any
Module operation and any unusual behavior
2
3 Configuration/Debug status information
4 LED patterns
Details about the serial, Ethernet or fieldbus devices interfaced to the module,
5
if any.
Note: For technical support calls within the United States, an after-hours answering system allows
24-hour/7-days-a-week pager access to one of our qualified Technical and/or Application Support
Engineers.
ProSoft Technology, Inc.
June 14, 2011
Support, Service & Warranty
User Manual
Page 147 of 159