Software Error Messages - Endress+Hauser analytikjena multi N/C UVHS Operating Manual

multi N/C UVHS, multi N/C pharma UV
7.1

Software error messages

Error code: Error message
Cause
The internal and external program ver-
¡
sions do not match.
Error code: Error message
Cause
¡ The analyzer is not switched on.
The multiWin software was started too
¡
early.
The analyzer is not connected to the PC.
¡
¡ The incorrect COM port is being used on
the external computer.
Error code: Error message
Cause
¡ The analyzer is in busy state for
>10 min.
Error code: Error message
Cause
¡ Communication error.
Error code: Error message
Cause
Communication error.
¡
Error code: Error message
Cause
Communication error.
¡
Error code: Error message
Cause
¡ Faulty connection between the internal
and external program.
VERS: Communication error – incorrect com-
mand set between PC and device!
Remedy
Update the internal and external pro-
¡
grams.
VERS1: Communication error – analyzer
Remedy
¡ Switch on the analyzer.
Only start the software after 30 s.
¡
Check the connection of the analyzer to
¡
the PC.
¡ Check the port on the external com-
puter.
¡ If necessary, select another interface in
the software (with the Configuration |
Interface menu option).
-6: Analyzer is busy
Remedy
¡ Initialize the analyzer.
-5: Communication error – analyzer STAT.
MESS. STEP or INIT
Remedy
¡ Initialize the analyzer.
-4: Communication error – analyzer
Remedy
Check the interface cable.
¡
Initialize the analyzer.
¡
-3: Command from the analyzer CRC error
-2: CRC error
-1: Invalid command from the analyzer
Remedy
Initialize the analyzer.
¡
1: Incomplete command from the PC
2: PC command without STX
3: PC command without *
4: PC command CRC error
5: PC command invalid command
6: PC command invalid MESS command
Remedy
¡ Initialize the analyzer.
Troubleshooting
89