Addendum For International Products; Service - Multitech MultiVOIP 100 MVP110 User Manual

Addendum for International Products

Distributors should contact Amex, Inc., for information about the repairs for your Multi-Tech product.
Amex, Inc.
2724 Summer Street NE Minneapolis, MN 55413
U.S.A. Tel: +(763) 331-3251
Fax: +(763) 331-3180
Please direct your questions regarding technical matters, product configuration, verification that the
product is defective, etc., to our Technical Support department nearest you. When calling the U.S.,
please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our
Repair Accounting department at +(763) 785-3500 in the U.S.A., or a nearby Multi-Tech office which
is listed on the "Multi-Tech Corporate Offices" sheet in this International Distributor Resource Kit.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical
abuse, or Out-of-Warranty Repair Costs
Refer to Multi-Tech System's Web site at http://www.multitech.com for information about out-of-
warranty repair costs, for which repairs are billed on a time-plus-materials basis.

Service

If your tech support specialist decides that service is required, your MVP110 may be sent (freight
prepaid) to our factory. Return shipping charges will be paid by Multi-Tech Systems.
Include the following with your MVP110:
• a description of the problem
• return billing and return shipping addresses
• contact name and phone number
• check or purchase order number for payment if the MVP110 is out of warranty (Check with
your technical support specialist for the standard repair charge for your MVP110)
• if possible, note the name of the technical support specialist with whom you spoke
If you need to inquire about the status of the returned product, be prepared to provide the serial
number of the product sent.
Send your MVP110 to this address:
You should also check with the supplier of your MVP110 on the availability of local service and/or
loaner units in your part of the country.
Chapter 6 - Warranty, Service and Tech Support
MULTI-TECH SYSTEMS, INC.
2205 WOODALE DRIVE
MOUNDS VIEW, MINNESOTA 55112
ATTN: SERVICE OR REPAIRS
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