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Multitech MultiVOIP 100 MVP110 Quick Start Manual

Standalone voice/ip gateway h.323 mode
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Standalone Voice/IP Gateway
Model MVP110
H.323 Mode
Quick Start Guide

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  • Page 1 Standalone Voice/IP Gateway Model MVP110 H.323 Mode Quick Start Guide...

  • Page 2: Quick Start Guide

    Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

  • Page 3: Table Of Contents

    Contents Introduction ... 4 Related Documentation ... 5 Installing Your MultiVOIP 200 ... 6 Installing and Configuring Your MultiVOIP 200 ... 6 Deploying the VOIP Network ... 7 Unpacking Your MultiVOIP 200 ... 8 Safety Warnings ... 8 Cabling Your MultiVOIP 200 ... 9 Cabling Procedure ...

  • Page 4: Introduction

    Introduction Welcome to Multi-Tech's stand-alone Voice/IP Gateway, the MultiVOIP, model MVP110. The MultiVOIP 110 allows analog voice and fax communication over an IP network. Multi-Tech’s voice/fax gateway technology allows voice/fax communication to be transmitted, with no additional expense, over your existing IP network, which has traditionally been data-only.

  • Page 5: Related Documentation

    Viewing and printing a user guide from the Web also requires that you have the Acrobat Reader loaded on your system. To select the MultiVOIP 110 User Guide from the Multi-Tech Systems home page, click Documents, then click MultiVOIP in the product list, then click MultiVOIP Manuals.

  • Page 6: Installing Your Multivoip 200

    MultiVOIP Quick Start Guide Installing Your MultiVOIP 110 The basic steps of installing your MultiVOIP 110 network involve unpacking the units, connecting the cables, and configuring the units using management software (MultiVOIP 110 Configuration). This process results in a fully functional Voice Over IP network.

  • Page 7: Deploying The Voip Network

    Introduction Database option is set to Client, and the IP address of the Host MultiVOIP 110 is entered. Once all Client units are configured, the process moves on to the “Deploying the VOIP Network” section. Deploying the VOIP Network The final phase of the installation is deployment of the network.

  • Page 8: Unpacking Your Multivoip 200

    When the battery starts to weaken, the date and time may be incorrect. If the battery fails, the board must be sent back to Multi-Tech Systems for battery replacement. The E&M, FXS, and Ethernet ports are not designed to be...

  • Page 9: Cabling Your Multivoip 200

    Cabling Your MultiVOIP 110 Cabling your MultiVOIP 110 involves making the proper Power, Command Port, and Internet connections. Figure 6 shows the back panel connectors and the associated cable connections. The Cabling Procedure section provides step-by- step instructions for cabling your MultiVOIP 110. Cabling Procedure 1.
  • Page 10 MultiVOIP Quick Start Guide telephone, fax machine, or Key Telephone System (KTS) to your MultiVOIP 110, connect the smaller end of a special adapter cable (supplied) to the Voice/Fax Channel 1 FXS connector on the back of the MultiVOIP 110 and the other end to the station device.

  • Page 11: Installing Your Multivoip 200 Software

    2. Insert the MultiVOIP 110 CD into a CD-ROM drive. The CD is auto-detectable, so it starts automatically. It may take 10 to 20 seconds for the Multi-Tech Installation CD window to appear. Cabling...
  • Page 12 MultiVOIP Quick Start Guide If the Multi-Tech Installation CD window does not appear automatically, click My Computer, then right-click the CD- ROM drive icon, click Open, then click the Autorun icon. 3. When the Multi-Tech Installation CD window displays, click the Install Software icon.
  • Page 13 5. The Choose Destination Location dialog box displays. Follow the on-screen instructions. You can either choose the Destination Location of your MultiVOIP 110 software or select the default destination by clicking Next. If you click Browse, you can select a different destination folder for the MultiVOIP 110 software.
  • Page 14 MultiVOIP Quick Start Guide by the MultiVOIP 110 Setup dialog box. This dialog box enables you to select the COM port of your PC that is connected to the Command port of the MultiVOIP 110. From the Select Port list, select the COM port of your PC. Click OK to continue.

  • Page 15: Configuring Your Multivoip 200

    9. The following message displays: Click Yes to continue. 10. The following message displays. Click Yes to continue. Configuring Your MultiVOIP 110 The following steps provide instructions for configuring your MultiVOIP 110. The configuration sequence includes IP Protocol default setup, Channel setup, and Phone Directory Database setup.
  • Page 16 MultiVOIP Quick Start Guide your IP network, change the Frame Type by selecting SNAP from the Frame Type list. The available Frame Type choices are TYPE_II and SNAP. 12. In the Ethernet group, enter the IP Address, Subnet Mask, and Gateway Address unique to your IP LAN. The IP address is the unique LAN IP address that is assigned to the MultiVOIP 110, and the Gateway address is the IP address of the device connecting your MultiVOIP 110 to...
  • Page 17 this happens, hang up and dial again. The default setting is 2 seconds. 14. The Ring Count FXS box enables you to set the maximum number of rings output on the FXS interface before hanging up and releasing the line to another call. The default setting is 8 rings.
  • Page 18 Band is checked, the unit reproduces the DTMF tones instead of passing them through. Note: Only change the DTMF gain under the direction of Multi-Tech Technical Support supervision. 17. To change the voice coder, first select the channel from the Select Channel list then select the Manualoption in the Coder group.
  • Page 19 milliseconds, for delayed or out of order fax packets. The range of allowable Jitter Values is 0 to 400 with a default of 400 milliseconds. If you do not plan to send or receive faxes on a given voice/fax channel, you can disable faxes in the Fax group. 19.
  • Page 20 MultiVOIP Quick Start Guide If you want to dedicate a local voice/fax channel to a remote voice/fax channel (so you will not have to dial the remote channel), click the Auto Call Enable option in the Auto Call group. Then enter the phone number of the remote MultiVOIP 110 in the Phone Number box.
  • Page 21 Consecutive Packets Lost defines the number of consecutive packets that are lost after which the call is automatically disconnected. The default setting is 30. Call Duration defines the maximum length of time (in seconds) that a call remains connected before the call is automatically disconnected.
  • Page 22 MultiVOIP Quick Start Guide If your country/region is not the default USA, click the Regional tab and proceed to step 25; otherwise, proceed to step 26 to begin building your phone directory database. 25. To change the Tone Pairs on the Regional tab, click the Country/Region down arrow and highlight your specific country or region.
  • Page 23 Configuring the MultiVOIP with a Gatekeeper in the following section (entitled, Registering with a Gatekeeper Phone Directory); or, if you are building a proprietary phone book, proceed to Building a Proprietary Phonebook Directory. (Note: Each of these sections starts with a step “27.”)

  • Page 24: Registering With A Gatekeeper Phone Directory

    MultiVOIP Quick Start Guide Registering with a Gatekeeper Phone Directory This section describes how to register H.323 endpoints with the Gatekeeper. The H.323 Gatekeeper function resides at a PC acting as the central point for all calls within its zone and providing call control services to registered endpoints.
  • Page 25 29. Enter the Gatekeeper IP Address in the IP Address box of the RAS Parameters group. 30. Accept the default Port Number 1719. CAUTION: The default setting for the Gatekeeper Port Number is 1719. This can be changed to a different value by the Gatekeeper administrator.
  • Page 26 MultiVOIP Quick Start Guide configuring in the IP Address box. 37. Click OK when you are finished and the Phone Directory Database dialog box displays with your first entry in the window.
  • Page 27 38. Click the Add to enter your next phone listing and the Add/ Edit Phone Entry dialog box displays. 39. Enter the second unique phone number of the local device in the Phone Number box. 40. Again, leave the Description box blank. 41.
  • Page 28 MultiVOIP Quick Start Guide 44. Click OK when you are finished and the Phone Directory Database dialog box displays with your second entry in the window. 45. Click OK to download the new phone directory database to the unit. 46. The following dialog box displays. Click OK to download default setup.
  • Page 29 Configuring the MultiVOIP several minutes as the MultiVOIP 110 reboots. 49. You are returned to the Multi-Tech Installation CD window from which you can load the Acrobat Reader to your PC. This allows you to view and/or print the User Guide by clicking on the Install Manuals icon.

  • Page 30: Building A Proprietary Phonebook Directory

    MultiVOIP Quick Start Guide Building a Proprietary Phonebook Directory 27. To build your proprietary MultiVOIP 110 Phone Directory (in an H.323 environment without the Gatekeeper option enabled), you will first need to select the Proprietary Phonebook option and then configure the “Host” MultiVOIP 110 and then add the “Client”...
  • Page 31 The Client Status button displays the Client VOIP Status dialog box used for viewing phone number, IP address, status, and description of client units (See “Configuring Your Client MultiVOIP 110s” for details). Note: In the Q.931 Parameters group, Use Fast Start is checked for compatibility with other H.323 devices that support Fast Start Capability.
  • Page 32 MultiVOIP Quick Start Guide list. This list enables you to indicate which Hunt Group you want the phone number to be associated with. Or, you can select NO HUNT if you do not want this entry to participate in hunting. Note: Hunting is a series of telephone lines organized in such a way that if the first line is busy the next line is hunted and so on until a free line is found.
  • Page 33 32. Click OK to return to the Phone Directory Database dialog box. It now includes phone number (101), destination details and description. 33. To configure another phone number on the Host MultiVOIP 110, click Add and the Add/Edit Phone Entry dialog box displays again.
  • Page 34 MultiVOIP Quick Start Guide 35. Click inside the Description box and enter a description for the remote MultiVOIP 110 phone number for Channel 2. For example, “New York Office 2.” Then, enter the voice channel number in the Voice Channel box. 36.
  • Page 35 You have completed configuration of the “Host” MultiVOIP 110. Both voice channels belong to Hunt Group # 1. If a call from an H.323 endpoint (a MultiVOIP 110 or a stand- alone H.323 endpoint) to Phone Number 101 is unable to be connected, it will automatically connect to the next available phone number in Hunt Group #1, i.e., Phone Number 102.
  • Page 36 MultiVOIP Quick Start Guide Address (202.056.039.100), and accept the H.323 industry standard Port value (1720) used to communicate with other H.323 endpoints. 42. Click OK and you are returned to the Phone Directory Database dialog box which now includes the remote phone number and related information in the Phone Number list.
  • Page 37 (+) and the Add/Edit Phone Entry dialog box displays again. 44. Enter the phone number for the remote (Client) MultiVOIP 110 in the Station Information group Phone Number box (e.g., 202). 45. Click inside the Description box and enter a description for the remote MultiVOIP 110 phone number for Channel 2.
  • Page 38 MultiVOIP Quick Start Guide Number list. 48. To configure a stand-alone endpoint (e.g., a PC with NetMeeting software), click Add (+) and the Add/Edit Phone Entry dialog box displays again. 49. Enter the phone number for the stand-alone endpoint in the Station Information group Phone Number box (e.g., 301).
  • Page 39 Configuring the MultiVOIP Note: This stand-alone was not configured as part of a Hunt Group. However, depending on your requirements, you could configure a stand-alone to be part of a Hunt Group. 52. Click OK and you are returned to the Phone Directory Database dialog box which now includes the stand-alone phone number and related information in the Phone Number list.
  • Page 40 MultiVOIP Quick Start Guide 53. When you have finished, click OK to download the setup configuration to the MultiVOIP 110. 54. The Checking MultiVOIP 110 dialog box displays. 55. Once the setup program receives a response from the MultiVOIP 110, the Writing Setup dialog box displays indicating that the setup configuration is being written to the MultiVOIP 110.
  • Page 41 Off after the download is complete. This may take several minutes as the MultiVOIP 110 reboots. 58. You are returned to the Multi-Tech Installation CD screen from which you can load the Acrobat Reader to your PC. This allows you to view and/or print the User Guide by clicking on the Install Manuals icon.

  • Page 42: Configuring Your Client Multivoip 200S

    MultiVOIP Quick Start Guide At this time your host MultiVOIP 110 is configured. Proceed to the “Configuring Your Client MultiVOIP 110s” section. Configuring Your Client MultiVOIP 110s If the Proprietary Phonebook option on the Phone Directory Database dialog box was enabled, then you will need to configure all remote H.323 endpoints as “Client”...
  • Page 43 Configuring the MultiVOIP 3. Click IP to display the IP Setup dialog box. Select the Enable Diffserv check box if you have routers that support Diffserv (sometimes called IP Precedence). This feature gives priority to voice packets so they are not delayed because of large data files being downloaded.
  • Page 44 The IP Address is the unique IP address that you assign to the MultiVOIP 110, and the Gateway Address is the IP address of the device (such as a network router) connected to the Internet/Intranet. Click OK when you are finished. The Main menu displays.
  • Page 45 Configuring the MultiVOIP connecting to. The Interface tab defaults to Channel 1 in the Select Channel box. To change the channel number, click the drop-down arrow and the list of channels displays. Highlight the channel you want to configure. Feature options are enabled or disabled (grayed out) according to the interface type that you select.
  • Page 46 MultiVOIP Quick Start Guide 7. The Voice/Fax tab displays the parameters for the voice gain, DTMF (Dual Tone Multi-Frequency) gain, voice coder, faxing, and advanced features such as Silence Compression, Echo Cancellation, and Forward Error Correction. 8. You can set up the input and output voice gain so that the volume can be increased or decreased.
  • Page 47 Note: Only change the DTMF gain under the direction of Multi-Tech Technical Support supervision. 9. To change the voice coder, first select the channel by clicking the Select Channel down arrow (highlighting the channel number) then click Manual in the Coder group.
  • Page 48 MultiVOIP Quick Start Guide The Silence Compression option defines whether silence compression is enabled (checked) for this voice channel. If silence compression is enabled, the MultiVOIP 110 will not transmit voice packets when silence is detected, thereby reducing the amount of network bandwidth that is being used by the voice channel.
  • Page 49 13. If you want to dedicate a local voice/fax channel to a remote voice/fax channel (so you will not have to dial the remote channel), click the Auto Call Enable option in the Auto Call group. Then enter the phone number of the remote MultiVOIP 110 in the Phone Number box.
  • Page 50 MultiVOIP Quick Start Guide on the network. This is called Jitter. To compensate for this effect, the MultiVOIP 110 uses a Dynamic Jitter Buffer. The Jitter Buffer allows the MultiVOIP 110 to wait for delayed voice packets by automatically adjusting the length of the Jitter Buffer between configurable minimum and maximum values.
  • Page 51 Configuring MultiVOIP Clients 17. To change the Tone Pairs on the Regional tab, click the Country/Region down arrow and highlight your specific country or region. Note: If your country or region is not listed, click Custom to define it. The Tone Pairs group enables you to select/modify the parameters according to choice.
  • Page 52 Note: In a Dial-On-Demand (DOD) network, you should leave Send Status Report to Host disabled (not checked). This allows the router to disconnect whenever there is no voice activity. Note that Clients with Send Status Report to Host disabled will show up as...
  • Page 53 20. Click OK to return to the Main menu. 21. Click Download Setup to write the new configuration to the client unit. The Save Setup dialog box displays. 22. Select (check) the Save Current Setup as User Default Configuration and click OK. The setup configuration is written to the MultiVOIP 110.

  • Page 54: Deploying The Voip Network

    MultiVOIP Quick Start Guide Deploying the VOIP Network For a Proprietary Phone Directory database, the VOIP administrator can deploy the pre-configured client MultiVOIP 110s to their remote sites. The remote site administrators need only connect power to the pre-configured MultiVOIP 110, connect the MultiVOIP 110 to their Ethernet LAN and predefined telephone equipment, and then wait for the phone directory database to be downloaded.
  • Page 55 NetMeeting software), the Systems Administrator for your VOIP network should do the following. 1. Make certain that the H.323 endpoint (such as a PC with NetMeeting or a router with voice) have been properly connected to the network. Refer to the appropriate end user documentation.
  • Page 56 MultiVOIP Quick Start Guide 2. Acquire the relevant IP Addresses and/or H323 IDs (H323 IDs are required if Gatekeeper is enabled) from the other H.323 endpoints that will participate in H.323 calls. 3. Enter these IP Addresses and H323 IDs (H323 IDs are required if Gatekeeper is enabled) in your phonebook directory.

  • Page 57: Limited Warranty

    Configuring MultiVOIP Clients Limited Warranty Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment. MTS MAKES...

  • Page 58: Technical Support

    MultiVOIP Quick Start Guide Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi- Tech product. If you have any questions about the operation of this unit, or experience difficulty during installation you can...
  • Page 59 Configuring MultiVOIP Clients...
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