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Multitech MultiVOIP 100 (MVP110 Quick Start Manual

Standalone voice/ip gateway proprietary mode
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Standalone Voice/IP Gateway
Model MVP110
Proprietary Mode
Quick Start Guide

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Summary of Contents for Multitech MultiVOIP 100 (MVP110

  • Page 1 Standalone Voice/IP Gateway Model MVP110 Proprietary Mode Quick Start Guide...
  • Page 2 Pending. TRADEMARK Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo. Windows is a registered trademark of Microsoft. Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, Minnesota 55112 (763) 785-3500 or (800) 328-9717 Fax 763-785-9874 Tech Support (800) 972-2439 http://www.multitech.com...

  • Page 3: Table Of Contents

    Contents Introduction ................... 4 Related Documentation ..............5 Installing Your MultiVOIP ............... 6 Unpacking Your MultiVOIP ............8 Safety Warnings ................8 Cabling Your MultiVOIP ..............9 Configuring Your Host MultiVOIP ..........11 Configuring Your ClientMultiVOIPs ..........24 Deploying the VOIP Network ............31 Limited Warranty .................

  • Page 4: Introduction

    MultiVOIP Quick Start Guide Introduction Welcome to Multi-Tech's stand-alone Voice/IP Gateway, the MultiVOIP model MVP110. The MultiVOIP enables FXS-only analog voice and fax communication over an IP network. Multi- Tech’s new voice/fax gateway technology allows voice and fax communication to ride, with no additional expense, over your existing IP network, which has traditionally been data-only.

  • Page 5: Related Documentation

    CD or is available as a free download from Adobe’s Web site at http://www.adobe.com. The MVP110 User Guide is also available on Multi-Tech’s Web site at http://www.multitech.com. Viewing and printing a user guide from the Web also requires that you have the Acrobat Reader loaded on your system. To select the MVP110 User Guide from the MTS home page, click Support | Manuals and then click MultiVOIP in the product list.

  • Page 6: Installing Your Multivoip

    MultiVOIP Quick Start Guide Installing Your MultiVOIP The basic steps of installing your MultiVOIP network involve unpacking the units, connecting the cables, and configuring the units using the included management software (MultiVOIP Configuration). The recommended installation process includes three phases that, when completed, result in a fully functional Voice Over IP network.
  • Page 7 Introduction Deploy the VOIP Network The final phase of the installation is deployment of the network. Through the first two phases, the VOIP administrator controls configuration, so when the Client MultiVOIPs are sent to their remote sites, the remote site administrators need only to connect the units to their LAN and telephone equipment.

  • Page 8: Unpacking Your Multivoip

    MultiVOIP Quick Start Guide Unpacking Your MultiVOIP Remove all items from the box (See Figure 4). Figure 4. Unpacking Safety Warnings Caution: Danger of explosion if battery is incorrectly replaced. A lithium battery on the voice/fax channel board provides backup power for the time keeping capability. The battery has an estimated life expectancy of ten years.

  • Page 9: Cabling Your Multivoip

    Cabling Cabling Your MultiVOIP Cabling your MultiVOIP involves making the proper Power, Command Port, phone system, and Internet connections. Figure 5 shows the back panel connectors and the associated cable connections. The following procedure details the steps necessary for cabling your MultiVOIP. 1.
  • Page 10 MultiVOIP Quick Start Guide Voice/Fax Channel connector on the back of the MultiVOIP and the other end to the station device. 5. Turn on power to the MultiVOIP by setting the power switch on the right side panel to the On position. Wait for the Boot LED on the MultiVOIP to go off before proceeding.

  • Page 11: Configuring Your Host Multivoip

    Configure Host MultiVOIP Configuring Your Host MultiVOIP Configuring your Host MultiVOIP involves software loading and configuration. The software loading procedure does not provide every screen or option in the loading process. It is assumed that a technical person with a thorough knowledge of Windows and the software loading process is performing the installation.
  • Page 12 MultiVOIP Quick Start Guide If the Multi-Tech Installation CD window does not display automatically, click My Computer, then right click the CD ROM drive icon, click Open, and then click the Autorun icon. 3. When the Multi-Tech Installation CD dialog box displays, click the Install Software icon.
  • Page 13 Configure Host MultiVOIP 6. The following dialog box selects the COM port of your PC connected to the Command port of the MultiVOIP. From the Select Port list, choose the COM port of your PC. Click OK to continue. 7. The Setup Complete dialog displays. Click Finish to continue.
  • Page 14 MultiVOIP Quick Start Guide 8. The following message displays: Click No to continue. 9. In the program group, double-click Upgrade Software. 10. The following window displays. Click Yes to continue. 11. The IP Protocol Default Setup dialog box displays. The default Frame Type is TYPE_II. If this does not match your IP network, change the Frame Type by selecting SNAP from the Frame Type list.
  • Page 15 Configure Host MultiVOIP The IP address is your unique LAN IP address, and the Gateway address is the IP address of the device connecting your MultiVOIP to the Internet. Click OK when you are finished. 13. The Channel Setup dialog box displays. It is used to define the voice/fax channel interface, voice coder, fax parameters, billing options, security settings, and regional phone parameters (tone pairs).
  • Page 16 MultiVOIP Quick Start Guide again. This option is available for all interface types. In the Flash Timer box, enter the time, in milliseconds, for the duration of flash hook signals output on the interface. To dedicate the local voice/fax channel to a remote voice/ fax channel, (so you will not have to dial the remote channel) select the Auto Call Enable check box.
  • Page 17 Configure Host MultiVOIP 17. The Billing/Security tab displays the parameters for billing options, call authentication, and automatic disconnection. 18. You can set up billing options for inbound and outbound calls by selecting them in the Billing Options group and then entering the charge in cents per number of seconds. 19.
  • Page 18 MultiVOIP Quick Start Guide If your country/region is not the default USA, click the Regional tab and select your country or region from the list. 21. To change the Tone Pairs on the Regional tab, select your country or region from the Country/Region list. The Tone Pairs group parameters change per your choice.
  • Page 19 Configure Host MultiVOIP database. The host database has the phone numbers of all the MultiVOIPs available for communication on an IP network. This database is downloaded to each Client MultiVOIP as it comes online. Click Add to begin building your phone directory database. 24.
  • Page 20 MultiVOIP Quick Start Guide 25. The Description is optional, but can be useful in associating the channel to the extension. If you want, enter a description of your local phone number. This description identifies the phone number you entered in the previous step.
  • Page 21 Configure Host MultiVOIP 28. Click OK and you are returned to the Phone Directory Database dialog box, which now includes phone number 101 with its IP address, channel number, and description. 29. Click Add and the Add/Edit Phone Entry dialog box displays again.
  • Page 22 MultiVOIP Quick Start Guide 32. Enter the IP address of the remote MultiVOIP in the IP Address box in the MultiVOIP Identification group. 33. Click OK and you are returned to the Phone Directory Database dialog box, which now includes the second number and related information in the Phone Number list.
  • Page 23 Configure Host MultiVOIP 35. The Save Setup dialog box displays. Click OK to proceed. 36. After the setup is written to the MultiVOIP, the unit is rebooted. 37. Verify that the BOOT LED on the MultiVOIP is off after the download is complete.

  • Page 24: Configuring Your Clientmultivoips

    MultiVOIP Quick Start Guide Configuring Your ClientMultiVOIPs If you are installing a MultiVOIP behind a firewall, you need to add the following UDP ports to your firewall. 900 Signaling Information 5004 RTP Packets 5000 Status Information 5005 RTCP Packets Refer to your firewall user documentation to enter and open these ports.
  • Page 25 Configure Client MultiVOIPs match your IP network, select the Frame Type from the Frame Type list. The Frame Type choices are TYPE_II and SNAP. 4. In the Port Address group, enter the IP Address and IP Mask. In the Gateway Address group, enter the gateway IP address for the client unit.
  • Page 26 MultiVOIP Quick Start Guide Check with your in-house telephone personnel to verify whether your local PBX dial signaling is Pulse or DTMF (tone). Set the Regeneration option accordingly. In the Max Dial Digits box, enter the maximum number of digits allowed when dialing a phone number.
  • Page 27 Configure Client MultiVOIPs If you changed the voice coder, ensure that the same voice coder is used on the voice/fax channel you are calling. Otherwise, you will always get a busy signal. 9. The Fax group enables you to select the maximum baud rate for faxes and adjust the fax volume.
  • Page 28 MultiVOIP Quick Start Guide 13. The Automatic Disconnect option limits call duration to the number of seconds entered in the Disconnect After box. The default value of 180 seconds can be changed to any other value up to 65,535 (roughly 18.2 hours). 14.
  • Page 29 Configure Client MultiVOIPs main menu, click Phone Book to display the Phone Directory Database dialog box. In the Database Type group, click the Client option. The Host IP Address box becomes active. 16. Enter the IP address of the host MultiVOIP in the Host IP Address box.
  • Page 30 MultiVOIP Quick Start Guide 20. Verify that the Boot LED on the MultiVOIP is off after the download is complete. This may take several minutes as the MultiVOIP reboots. 21. You are returned to the main menu. Your MultiVOIP is operational at this time. Repeat this procedure for each of the client units.

  • Page 31: Deploying The Voip Network

    Configure Client MultiVOIPs Deploying the VOIP Network Deploying the VOIP network involves the VOIP Administrator developing the VOIP Dialing Directory and deploying the pre- configured client MultiVOIPs to their remote sites. The remote site administrators need only connect power to the pre- configured MultiVOIP, connect it to their Ethernet LAN and predefined telephone equipment, and then wait for the phone directory database to be downloaded.
  • Page 32 MultiVOIP Quick Start Guide Remote Site Administrator 3. Unpack your MultiVOIP. 4. Connect one end of the power supply to a live AC outlet and connect the other end to the Power connection on your MultiVOIP. Figure 5. Remote Site Cable Connection 5.

  • Page 33: Limited Warranty

    Deploy VOIP Network Limited Warranty Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY...

  • Page 34: Technical Support

    (33) 1-64 61 09 81 India: support@multitechindia.com (91) 124-340778 U.K.: support@multitech.co.uk (44) 118 959 7774 U.S. & Canada: support@multitech.com (800) 972-2439 Rest of World: support@multitech.com (763) 785-3500 Internet: http://www.multitech.com/_forms/email_tech_support.htm Please have your product information available, including model and serial number.

  • Page 35: Fcc Declaration

    Warranty and Regulatory Information FCC Declaration NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
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