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SGI Remote Service Operations Overview
007-6465-001
available for all currently shipping SGI ICE, UV and Rackable systems and also other specific
SGI systems. Check with your SGI sales or service representative for more details.
An SGI Support Services Software Agent runs on each SGI system
remote system monitoring and secure communication to SGI Support staff.
and software configuration as well as system health information is captured and stored in the
Cloud.
Figure 1-4
shows an example visual overview of the monitoring and response process.
Cloud intelligence automatically reviews select Event Logs around the clock (every five minutes)
to identify potential failure information. If the Cloud intelligence detects a critical Event, it
notifies SGI support personnel.
This monitoring requires no changes to customer systems or firewalls as long as the SGI Agent
can send HTTPS messages to highly secure Cloud and Global Access Servers. It will also have no
impact on customer network or system performance. All communication between SGI global
support and customer systems is kept secure using Secure Socket Layer (SSL) encryption. All
communication with SGI is initiated from the customer site using HTTPS protocol on port 443.
Figure 1-4
SGI Remote Services Process Overview
Optional SGI Remote Services (SGI RS)
at your location, enabling
Your basic hardware
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