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Silicon Graphics InfiniteStorage C1104-GP6 System User's Manual

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SGI
InfiniteStorage
Server C1104-GP6
®
™
System User Guide
007-6465-001

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Summary of Contents for Silicon Graphics InfiniteStorage C1104-GP6

  • Page 1 InfiniteStorage Server C1104-GP6 ® ™ System User Guide 007-6465-001...
  • Page 2 COPYRIGHT © 2016 Silicon Graphics International Corp. All rights reserved; provided portions may be copyright in third parties, as indicated elsewhere herein. No permission is granted to copy, distribute, or create derivative works from the contents of this electronic documentation in any manner, in whole or in part, without the prior written permission of SGI.

  • Page 3: Record Of Revision

    Record of Revision Version Description August, 2016 First release 007-6465-001...

  • Page 5: Table Of Contents

    Contents Record of Revision . . iii About This Guide . . ix Audience. . ix Chapter Descriptions . ix Related Publications . Conventions . . xi Product Support . . xi Reader Comments . . xii Introduction Server Board Features . Processors .
  • Page 6 Contents SGI Remote Services Primary Capabilities . SGI Remote Services Benefits . SGI Remote Service Operations Overview . SGI Knowledgebase . . 10 SGI Warranty Levels . 10 Server Installation . . 11 Unpack the System . . 11 Prepare for Setup .
  • Page 7 Contents UID LED . 25 NIC1 . 25 NIC2 . 26 . 26 Info LED . 26 Drive Carrier LEDs . . 27 System Safety . . 29 Electrical Safety Precautions . 29 Serverboard Battery. . 30 ESD Precautions . 30 Mainboard Replaceable Soldered-in Fuses .
  • Page 8 Contents System Powers Up But Will Not Boot . . 44 No Video After System Power Up . . 44 Memory Errors . . 44 Chassis Service Information . . 45 Static-Sensitive Devices . . 45 Precautions . . 45 Unpacking .

  • Page 9: About This Guide

    About This Guide This guide provides an overview of the installation, architecture, general operation, and descriptions of the major components in the SGI InfiniteStorage Server C1104-GP6 (ISS ® ™ C1104-GP6). The server uses up to four 3.5-inch hard-disk or SSD drives. This document also provides basic troubleshooting and maintenance information, BIOS error code information, and important safety and regulatory specifications.

  • Page 10: Related Publications

    Provides best practice procedures to work with a node board in an ISS C1104-GP6 chassis, install memory DIMMs, PCIe expansion cards and hard disk drives. • Chapter 6, “Basic Troubleshooting and Chassis Service” Describes some basic steps required to troubleshoot your system. Additional sections in this chapter are intended to guide you through basic component remove and replace procedures.

  • Page 11: Conventions

    Conventions The following conventions are used throughout this document: Convention Meaning This fixed-space font denotes literal items such as commands, files, Command routines, path names, signals, messages, and programming language structures. variable The italic typeface denotes variable entries and words or concepts being defined.

  • Page 12: Reader Comments

    • Applicable error messages • Add-on boards or hardware • Operating system type and revision level • Third-party hardware or software information Note: Some 3rd-party support goes directly to the 3rd-party vendor. If you are uncertain where to obtain support, SGI support personnel will be able to provide additional information. Reader Comments If you have comments about the technical accuracy, content, or organization of this document, contact SGI.

  • Page 13: Introduction

    Chapter 1 Introduction Important: SGI InfiniteStorage server systems may sometimes require driver versions that are not included in the original operating system release. When required, SGI provides these drivers on an SGI Driver CD, which may ship with the system, or on the system disk (pre-installed in the factory).
  • Page 14 1: Introduction Figure 1-1 Figure 1-2 show examples of the 1U server and it’s external components. Server control/ Server control/ Optional DVD drive status panel status panel 3.5” Disk Drives (4) Figure 1-1 SGI ISS C1104-GP6 System Front View Example Low-profile x8 PCIe (3.0) slot IPMI LAN Port Full-height x16 PCIe (3.0) slots...

  • Page 15: Server Board Features

    Server Board Features Server Board Features At the heart of the system is a single-processor serverboard based on the Intel C612 Express chipset and designed to provide maximum performance. The main features of the serverboard are described in the following subsections. Processors The serverboard supports one multi-core Intel Xeon™...

  • Page 16: Pci Express Expansion Slots

    1: Introduction PCI Express Expansion Slots The single-processor serverboard has two PCIe 3.0 x16 slots to support double-width PCIe cards. Another PCIe riser at the rear of the server supports one external-facing PCIe 3.0 x8 low-profile card or one internal low-profile PCIe 3.0 x8 card. See the section “PCIe Expansion Cards”...

  • Page 17: Server Chassis Features

    Server Chassis Features Server Chassis Features The following subsections provide a general outline of the main features of the ISS C1104-GP6 chassis. System Power The SGI ISS C1104-GP6 1U chassis features a redundant power supply composed of two separate power modules. This power redundancy feature allows you to replace a failed power supply without shutting down the system.

  • Page 18: Cooling System

    1: Introduction Important: Check with your SGI sales or service representative prior to using any PCIe device not sourced from the SGI factory or documented by SGI as a supported option. Figure 1-3 on page 7 shows a general block diagram of the ISS C1104-GP6 serverboard’s processor and I/O chipset.
  • Page 19 Server Chassis Features Figure 1-3 Processor, Memory and I/O Chipset System Block Diagram 007-6465-001...

  • Page 20: Optional Sgi Remote Services (Sgi Rs)

    1: Introduction Optional SGI Remote Services (SGI RS) The optional SGI RS system automatically detects system conditions that indicate potential future problems and then notifies the appropriate personnel. This enables you and SGI global support teams to pro-actively support systems and resolve issues before they develop into actual failures. SGI Remote Services provides a secure connection to SGI Customer Support - on demand.

  • Page 21: Sgi Remote Service Operations Overview

    Optional SGI Remote Services (SGI RS) available for all currently shipping SGI ICE, UV and Rackable systems and also other specific SGI systems. Check with your SGI sales or service representative for more details. SGI Remote Service Operations Overview An SGI Support Services Software Agent runs on each SGI system at your location, enabling remote system monitoring and secure communication to SGI Support staff.

  • Page 22: Sgi Knowledgebase

    1: Introduction SGI Knowledgebase SGI Knowledgebase is a database of solutions to problems and answers to questions that can be searched by sophisticated knowledge management tools. You can log on to SGI Knowledgebase at any time to describe a problem or ask a question. Knowledgebase searches thousands of possible causes, problem descriptions, fixes, and how-to instructions for the solutions that best match your description or question.

  • Page 23: Server Installation

    Chapter 2 Server Installation This chapter provides a quick setup checklist to get the SGI ISS C1104-GP6 operational. If your system came already mounted in a rack, you can skip the rack installation procedures. Unpack the System Inspect the shipping container that the ISS C1104-GP6 was shipped in and note if it was damaged in any way.

  • Page 24: System Warnings And Precautions

    2: Server Installation System Warnings and Precautions Warning: The SGI ISS C1104-GP6 server weighs approximately 32 lbs (14.5 kg). Always use proper lifting techniques when you move the server. Always get the assistance of another qualified person and/or mechanical lift device when you install the sever. Failure to do so may result in serious personal injury or damage to the equipment.

  • Page 25: Server Precautions

    Rack Mounting Considerations Server Precautions • Review the electrical and general safety precautions. • Determine the placement of each component in the rack before you install the rails. • Install the heaviest server components in the bottom of the rack first, and then work up. •...

  • Page 26: Reduced Airflow

    2: Server Installation Reduced Airflow Equipment should be mounted into a rack so that the amount of airflow required for safe operation is not compromised. Mechanical Loading Equipment should be mounted into a rack so that a hazardous condition does not arise due to uneven mechanical loading.
  • Page 27 Install the System into a Rack Each assembly consists of two sections: an inner fixed chassis rail that secures directly to the server chassis and an outer fixed rack rail that secures directly to the rack itself. Note that the inner rail may be pre-installed on the server by the SGI factory making separation steps unnecessary.

  • Page 28: Inner Rail Extensions

    2: Server Installation Inner Rail Extensions The chassis includes a set of inner rack rails in two sections: • inner rails • inner rail extensions The inner rails are pre-attached to the server chassis and do not interfere with normal use of the system if you decide not to install it into a server rack.

  • Page 29: Assembling The Outer Rails

    Install the System into a Rack Assembling the Outer Rails Each outer rail is in two sections that must be assembled before mounting on to the rack. Assembling the Outer Rails Identify the left and right outer rails by examining the ends, which bend outward. 2.
  • Page 30 2: Server Installation 3. Hang the hooks of the front of the outer rail onto the slots on the front of the rack. Use screws to secure the outer rails to the rack. 4. Pull out and adjust both the short and long brackets to the proper distance so that the rail can fit snugly into the rack, reference Figure 2-6 on page 5.

  • Page 31: Using The Rail Locking Tabs

    Install the System into a Rack Using the Rail Locking Tabs Both chassis rails have a locking tab, which serves two functions: • The tabs can lock the server into place when installed and pushed fully into the rack, (its normal operating position).

  • Page 32: Supply Power To The System

    2: Server Installation Figure 2-6 Installing the Server in the Rack 3. Slide the inner rails into the outer rails, keeping the pressure even on both sides. When the chassis has been pushed completely into the rack, it should click into the locked position. 4.
  • Page 33 Install the System into a Rack After all power connections are verified, push the power-on button on the front of the server when you wish to power on the unit. 007-6465-001...

  • Page 35: System Interface

    Chapter 3 System Interface Overview There are a number of LEDs on the front control panel as well as others on the drive carriers and power supplies to keep you constantly informed of the overall status of the system. Figure 3-1 shows an example of the ISS C1104-GP6 front panel.

  • Page 36: Control Panel Buttons

    3: System Interface Control Panel Buttons In addition to monitoring the activity and health of specific components using LEDs, the system uses two buttons located on the front of the chassis: a reset button and a power on/off button. Use the reset button to reboot the system as shown in Figure 3-3.

  • Page 37: Control Panel Leds

    Control Panel LEDs Control Panel LEDs The control panel located on the front of the chassis has several LEDs. These LEDs provide you with critical information related to different parts of the system. This section explains what each LED indicates when illuminated or flashing and any corrective action you may need to take. Power Fail LED The power fail LED indicates a power supply module has failed as shown in Figure...

  • Page 38: Nic2

    3: System Interface Figure 3-7 LAN1 Network Activity NIC1 LED Example NIC2 When flashing, the NIC2 LED indicates network activity on the LAN2 port (see Figure 3-8). Figure 3-8 LAN2 Network Activity NIC2 LED Example The HDD LED indicates hard drive activity when flashing (see Figure 3-9).

  • Page 39: Drive Carrier Leds

    Drive Carrier LEDs • A slow red blink indicates a power failure - check the function of the system power supplies at the back of the unit. • A fast red blink indicates a fan failure - check for a failed cooling fan and replace as soon as possible.

  • Page 41: System Safety

    Chapter 4 System Safety This chapter describes basic safety precautions when using the server. Electrical Safety Precautions Basic electrical safety precautions should be followed to protect yourself from harm and the SGI ISS C1104-GP6 system from damage, as follows: • Be aware of the locations of the power on/off switch on the chassis as well as the room's emergency power-off switch, disconnection switch or electrical outlet.

  • Page 42: Serverboard Battery

    4: System Safety Serverboard Battery Caution: There is a danger of explosion if an onboard battery is installed upside down, which will reverse its polarities (see the example in Figure 4-1). This battery must be replaced only with the same or an equivalent type recommended by the manufacturer. Check with your service representative if you have any questions.

  • Page 43: Mainboard Replaceable Soldered-In Fuses

    General Safety Precautions The following measures are generally sufficient to neutralize this difference before contact is made to protect your equipment from ESD: • Use a grounded wrist strap designed to prevent static discharge. • Keep all components and printed circuit boards (PCBs) in their antistatic bags until ready for use.
  • Page 44 4: System Safety • While working on the system, do not wear loose clothing such as neckties and unbuttoned shirt sleeves, which can come into contact with electrical circuits or be pulled into a cooling fan. • Remove any jewelry or metal objects from your body, which are excellent metal conductors that can create short circuits and harm you if they come into contact with printed circuit boards or areas where power is present.

  • Page 45: System And Serverboard Information

    Chapter 5 System and Serverboard Information This chapter includes best practice procedures to work with a node board in the SGI ISS C1104-GP6 chassis and understand the system PCIe expansion cards and hard disk drives. Use the information in Chapter 6 to troubleshoot your server and add, remove, or replace system components.

  • Page 46: Esd Precautions

    5: System and Serverboard Information ESD Precautions • Use a grounded wrist strap designed to prevent electrostatic discharge. • Touch a grounded metal object before removing any board from its antistatic bag. • Handle each printed circuit board (PCB) by the edges; do not touch the components, peripheral chips, memory modules, or gold contacts on the PCB.

  • Page 47: System Rear I/O Ports

    System Rear I/O Ports System Rear I/O Ports The rear external system I/O ports are color coded in conformance with the PC 99 specification. Figure 5-1 below for locations of the various I/O ports on the ISS C1104-GP6. Table 5-1 identifies the functions of each of the I/O ports on the backpanel.

  • Page 48: Cpus

    5: System and Serverboard Information CPUs • The Intel PCH C612 chipset is used on the system serverboard. Memory • Eight DIMM slots supporting 2400/2133/1866/1600 MHz registered DDR4 ECC SDRAM. Note: DIMM speeds available may depend on the type of processors installed. Check with your authorized sales/service representative for installation of approved DIMM types.

  • Page 49: Acpi Features

    System Rear I/O Ports ACPI Features • Slow blinking LED for suspend state indicator • BIOS support for USB keyboard • Wake-On-LAN (WOL) • Internal/external modem ring-on • 16 MB SPI AMIBIOS® SM Flash UEFI BIOS • Hardware BIOS Virus protection Onboard I/O •...
  • Page 50 5: System and Serverboard Information JUIDB1 COM1 USB0/1(3.0) BIOS COM2 LICENSE LAN2 LAN1 USB2/3 IPMI_LAN JPL1/LAN JPL1 1-2:ENABLE 2-3:DISABLE LEDM1 JPG1 JPF1 JPG1:VGA ON:POWER FORCE ON 1-2:ENABLE 2-3:DISABLE JBT1 USB8(3.0) JPB1 JL1: CHASSIS INTRUSION T-SGPIO3 (SATA SGPIO2) T-SGPIO2 (SATA SGPIO1) T-SGPIO2 USB9/10 T-SGPIO1...

  • Page 51: Drive Configurations

    Hard Drives (ISS C1104-GP6 Chassis) Hard Drives (ISS C1104-GP6 Chassis) The ISS C1104-GP6 chassis option supports a maximum of four 3.5-inch hard disk drives, see Figure 5-3 for an example. Install the drives from left to right starting in the left bay. All drive bays must be populated with either a drive or a “drive blank”...

  • Page 52: Pcie Expansion Cards

    5: System and Serverboard Information drive. The operating system will be installed on the drives located in Drive positions 0 and 1. BIOS RAID 1 and hardware RAID 1 are optionally supported for the system disk “boot” drive. Note that both drives 0 and 1 must be of the same type, speed and capacity. PCIe Expansion Cards There are two full-height PCIe 3.0 x16 expansion slots and one PCIe 3.0 x8 low-profile slot available with the ISS C1104-GP6 servers.

  • Page 53: Basic Troubleshooting And Chassis Service

    Chapter 6 Basic Troubleshooting and Chassis Service Use the procedures in the first half of this chapter to troubleshoot your system. If you follow all of the procedures and still need assistance, check with your authorized support organization. The subsections in the second half of this chapter starting with “Chassis Service Information”...

  • Page 54: System Powers Up But Will Not Boot

    6: Basic Troubleshooting and Chassis Service – Solid Green - AC power is present and the server is turned on (DC power present) • Open the system cover, remove the air shroud and check to make sure that no obvious short circuits exist between the serverboard and chassis.

  • Page 55: Chassis Service Information

    Chassis Service Information • Listen for memory error beep codes - five short beeps followed by one long beep is a BIOS signal that no system memory has been detected - See Appendix A, “BIOS Error Codes”. • Shut the system down, remove the covers over the serverboard and make sure that all the DIMM modules are properly and fully installed.

  • Page 56: Unpacking

    6: Basic Troubleshooting and Chassis Service • When handling chips or modules, avoid touching their pins. • Put the serverboard, add-on cards and peripherals back into their anti-static bags when not in use. • For grounding purposes, make sure your computer chassis provides excellent conductivity between the power supply, the case, the mounting fasteners and the serverboard.

  • Page 57: Removing Hard Drives Or Carriers From The Chassis

    Drive Bay Installation/Removal Note: You must use approved hard-disk or SSD drives in the system. Removing Hard Drives or Carriers from the Chassis Press the release button on the drive carrier. This extends the drive carrier handle. 2. Use the handle to pull the drive carrier out of the chassis. Important: Empty carriers without drives must stay in the chassis during operation for proper airflow/cooling purposes except during remove/replace operations.
  • Page 58 6: Basic Troubleshooting and Chassis Service Figure 6-1 Drive and Carrier Assembly Example Figure 6-2 Remove Drive and Carrier from Front of Server 007-6465-001...

  • Page 59: Hard Drive Carrier Assembly Usage

    Drive Bay Installation/Removal Hard Drive Carrier Assembly Usage Remove the screws securing the dummy/bad drive to the hard drive carrier. 2. Insert a new/replacement hard drive into the carrier with the PCB side facing down and the connector end toward the rear of the carrier. 3.
  • Page 60 6: Basic Troubleshooting and Chassis Service Figure 6-3 Drive Carrier Attachment Example 007-6465-001...
  • Page 61 Drive Bay Installation/Removal Figure 6-4 Hard Disk Drive Installation Example 007-6465-001...

  • Page 62: Power Supply

    6: Basic Troubleshooting and Chassis Service Power Supply The system offers a redundant power supply assembly consisting of two 500-Watt power modules. Each power supply module has an auto-switching capability, which enables it to automatically sense and operate at a 100V - 240V input voltage at 50 or 60Hz. Power Supply Failure If either of the two power supply modules fail, the other module will take the full load and allow the system to continue operation without interruption.
  • Page 63 Power Supply Figure 6-5 Power Supply Remove/Replace Example 007-6465-001...

  • Page 64: Accessing The Inside Of The Chassis

    6: Basic Troubleshooting and Chassis Service Accessing the Inside of the Chassis Grasp the two handles on either side and pull the unit straight out until it locks (you will hear a “click”). 2. Next, depress the two buttons on the top of the chassis to release the top cover and at the same time, push the cover away from you until it stops.

  • Page 65: Replacing System Fans

    System Fans Replacing System Fans This section describes how to remove or install a system fan. Remove/Replace a Fan If you have not already done so, remove the chassis cover to access the fans, see the example Figure 6-6 on page 2.
  • Page 66 6: Basic Troubleshooting and Chassis Service Figure 6-6 Chassis Cooling Fans Access Example 007-6465-001...
  • Page 67 System Fans Figure 6-7 Fan Assembly Example 007-6465-001...
  • Page 68 6: Basic Troubleshooting and Chassis Service Figure 6-8 Individual Fan Remove/Replace Example 007-6465-001...

  • Page 69: Install/Replace A Pcie Expansion Card

    Install/Replace a PCIe Expansion Card Install/Replace a PCIe Expansion Card Confirm that you have the correct PCIe card for your chassis and the card includes a standard bracket. The following type cards are supported in the server chassis: • One low-profile PCIe 3.0 x8 card (above the VGA connector) •...
  • Page 70 6: Basic Troubleshooting and Chassis Service 5. Align the PCIe card with the rear slot opening and the riser connector, then simultaneously slide the rear bracket into place as you insert the PCIe connector into the riser. 6. Secure the rear bracket in the slot with the screw removed in step 3 and connect cables to the add-on card as necessary.

  • Page 71: Bios Error Codes

    Appendix A BIOS Error Codes During Power-On Self-Test (POST) routines, which are performed each time the system is powered on, errors may occur. Non-fatal errors are those which, in most cases, allow the system to continue the boot-up process. The error messages normally appear on the screen. Fatal errors are those which will not allow the system to continue the boot-up procedure.
  • Page 73 Appendix B System Operating and Regulatory Overview This appendix provides basic environmental operating requirements and regulatory information for the server. Environmental Specifications Table B-1 lists allowable ranges for temperature, humidity, and altitude for the server. Table B-1 Temperature, Humidity, and Altitude Specifications Attribute Specification Rate of Change Constraints...

  • Page 74: B System Operating And Regulatory Overview

    B: System Operating and Regulatory Overview Table B-1 Temperature, Humidity, and Altitude Specifications (continued) Attribute Specification Rate of Change Constraints While Product Packaged for Shipping º º º º º º Temperature C (-40 F) to +60 C (140 Maximum: 20 C/hour (36 F/hour) Humidity...

  • Page 75: Regulatory Compliance

    Regulatory Compliance Regulatory Compliance This product is for installation in a Restricted Access Location only per clause 1.7.14 of IEC document 60950 The SGI compliance number for this product is CMN1104-815-5. Electromagnetic Emissions: FCC Class A, EN 55032 Class A, EN 61000-3-2/-3-3, CISPR 32 Class A Electromagnetic Immunity: EN 55024/CISPR 24, (EN 61000-4-2, EN 61000-4-3, EN 61000-4-4, EN 61000-4-5, EN 61000-4-6, EN 61000-4-8, EN 61000-4-11)

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