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LED/Error Condition Possible Cause or Indication
GigE1 - 4 LEDs solid
red
ENET1 - 2 LEDS
alternating
green-yellow
APEX1000 powers
up but fails to
initialize
BOOTP
unsuccessful
Troubleshooting • LED/Error Indications
APEX1000 All-Purpose Edge QAM Software Version 2.4.x • Installation and Operation Manual
573408-001-a
Loss of Input – loss of the SPTS or
MPTS that are configured for the current
window of time.
Hardware Failure – the host processor
detected a problem with the ACP
module, QAM module, or GigE
processor.
Output Buffer Overflow – the
aggregate information rate of the input
services/PID streams being routed to the
output transport stream exceeds the
configured output information rate.
Faulty or failed optical interface.
Collision detected (if in half-duplex mode,
10/100Base-T only). LED activates for
100 msec after detection of collision.
During high collisions, LED alternates
green-yellow.
BOOTP/TFTP configuration.
Flash memory corrupted.
BOOTP reply not received.
Corrective Action
Inspect and secure the connectors to
the input ports.
Replace the APEX1000.
Reduce the input rate of the APEX1000
by removing one or more programs or
increase the alarm threshold.
Replace optical interface module.
Duplicate IP addresses may be on
network.
Check the BOOTP configuration and all
file paths and names on the server.
Reload memory from the BOOTP
server.
•
Verify that the MAC address is
correct.
•
Verify Ethernet connectivity.
B
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