To Get A Device Log; To Get The Tv-Vvtbp-E2'S Serial Number - Carrier TruVu VVTBP-E2 Installation And Startup Manual

Troubleshooting
Reliability
description
Open Loop
Unreliable Other

To get a Device Log

If Carrier Control Systems Support instructs you to get the controller's Device Log containing diagnostic
information for troubleshooting:
Select the TV-VVTBP-E2 in the i-Vu® navigation tree.
1
On the Properties page, click Device Log.
2
NOTE You can click Device Log Archive to download a file containing multiple Device Logs to your computer. This
also contains any network packet captures that have been run from the Network Diagnostics - Packet Captures
(page 52) driver page.

To get the TV-VVTBP-E2's serial number

If you need the controller's serial number when troubleshooting, the number is on:
•
A Module Status report (Modstat) under Core (or Main) board hardware
•
A QR code, serial number, and MAC address printed on a sticker on the cover
•
A laser-etched number and QR code on the inside circuit board.
See To get a Module Status report (page 70).
TruVu™ VVTBP-E2
Installation and Start-up Guide
Possible error
•
Internal current feedback does not
correspond with commanded value.
•
Feedback does not correspond with
commanded value (for example, the
output relay is not in commanded
state).
Verify that...
•
The load on the output is within the valid
range.
•
A voltage/current source has not been
connected to an output.
•
Device may be faulty. Contact Carrier
Control Systems Support.
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