Report Issues - Cisco Servers User Manual

Report Issues

Report Issues
Condition
The report is blank. You changed protocol configurations recently.
active.csv
A report is blank.
No Unknown User information
is included in reports.
Two entries are logged for one
user session.
After you have changed the date
format, the Logged-In User list
and CSAdmin log still display
old format dates.
Cisco Secure ACS 3.0 for Windows 2000/NT Servers User Guide
A-14
Appendix A
Recovery Action
Whenever protocol configurations change, the existing
report file is renamed to yyyy
report is generated
active.csv
Make sure you have selected Log to reportname Report under
System Configuration: Logging: Log Target: reportname. You must
also set Network Configuration: servername: Access Server Type to
CiscoSecure ACS for Windows NT.
The Unknown User database was changed. Accounting reports will
still contain unknown user information.
Make sure that remote logging and the Send Accounting
Information fields in the Proxy Distribution Table are not
configured to send accounting packets to the same location.
Restart the csadmin services by clicking X in the upper right corner
of the HTML interface.
Troubleshooting Information for Cisco Secure ACS
mm dd , and a new, blank
- - .csv
78-13751-01, Version 3.0
active.csv