Removable Media - Basic Troubleshooting; Usb Interfaces; Technical Support Contacts - HORNER APG XL10 PRIME OCS User Manual

24.4 Removable Media - Basic Troubleshooting

Description
EXL10/XL10 PRIME OCS does not
read media card.
EXL10/XL10 PRIME OCS will not
download project file.

24.5 USB Interfaces

•
Plugging and unplugging USB devices while the OCS is powered up can cause the OCS to reset.
In general, branded USB memory sticks will not cause this problem, however, with the advent of
USB 3.0 and larger / faster memory devices this cannot be guaranteed.
•
Larger USB devices such as hard-drives etc. should only be attached and removed when the OCS
is powered down.
•
The resets are caused by short sharp current spikes when devices are added or removed from
the OCS, these spikes can exceed the USB specification but are usually very short and mostly do
not cause problems. Some devices however draw a longer larger current as they power up
causing a brief dip in the OCS internal supplies leading to a reset.
•
Standard SanDisk and Kingston ranges with read times less than 120MB/sec. should not cause
resets. The display will flicker when a device is added or removed.

24.6 Technical Support Contacts

For manual updates and assistance, contact Technical Support at the following locations:
North America:
Tel: (317) 916-4274
Fax: (317) 639-4279
Website: https://hornerautomation.com
Email: techsppt@heapg.com
Europe:
Tel: (+) 353-21-4321-266
Fax: (+353)-21-4321826
Website: http://www.hornerautomation.eu
Email: technical.support@horner-apg.com
J u l y 6 , 2 0 2 2
The media card should be formatted with the EXL10/XL10 PRIME
OCS.
Make sure the project file is saved as a .pgm file and not a .csp
file. In addition, to file must be .pgm, the file's I/O configuration
must match the EXL10/XL10 PRIME configuration for it to
download.
Table 24.2 – Removable Media Troubleshooting
MAN1029-10-EN_EXL10_XL10P_UM
Action
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