Warranty; Warranty Period; Consumables; Cis Replacement Under Warranty - Colortrac SmartLF Ci40 Service Manual

7.

WARRANTY

Each LF Scanner starts its warranty period when first shipped from Colortrac to the
purchasing Distributor. Non-consumable parts that fail within the warranty period without
inappropriate influence or action will be replaced free of charge.
Distributors are required to identify faulty parts. To help identify faults quickly it is
recommended that Distributors hold spare parts. Parts that are replaced under warranty
must be returned to Colortrac using the address at the front of this manual.
When a Distributor requests a warranty replacement, Colortrac Technical Support will
issue them an RMA reference number. The warranty replacement is dispatched once
Colortrac receives the defective part. In exceptional cases, Colortrac may agree to send a
warranty replacement before the defective part has been received.
7.1.

WARRANTY PERIOD

When applicable, a Distributor may request up to a maximum 3-mouth deferment of the
start of a scanner's warranty period from the date it is delivered to the carrier at Colortrac,
to coincide with its installation date. The deferment can be obtained by logging on to the
Colortrac Help Desk and selecting 'Notification of Installation Date', see Chapter 15.1 On
how to extend warranty.
7.2.

CONSUMABLES

Parts that wear according to operator usage are deemed consumables and not replaced
under warranty. Consumables can be purchased from Colortrac. Those Ci scanner parts
considered to be consumables are:

CIS (Subject to the provisions below)

Mylar Paper Guide Strip

Normalisation Target

Auto Stitch target
7.3.

CIS REPLACEMENT UNDER WARRANTY

A CIS will be considered a consumable and subject to replacement at the Distributor's
expense, if it becomes inoperable due to wear and tear or damage to the glass front as a
result of customer use. However, CIS will be replaced under warranty if it becomes
inoperable due to electronic failure within the warranty period.
7.4.

PURCHASE OF CIS

There are 3 methods for purchasing Ci CIS: normal purchase, glass replacement, and
refurbished:
Normal Purchase. Distributors who wish to purchase CIS as spares or for similar reasons
will be purchase them at the list price.
Glass Replacement. Distributors who wish to take advantage of our glass replacement
scheme will purchase CIS at list price, return to Colortrac the 'scratched glass' CIS, and
be reimbursed to the discounted rate.
Refurbished. CIS that have been refurbished through the glass replacement scheme will
be available for purchase at a reduced rate.
Ci Scanner Service Manual
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