Colortrac SmartLF Ci40 Service Manual
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Colortrac SmartLF Ci40 Service Manual

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CiSM
Issue 10
It is not to be copied or reproduced in part or whole. It is intended for staff to read.
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Colortrac Ltd
Ci Service Manual
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Page 1 of 101
Date: 02/04/15
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  • Page 1 Page 1 of 101 Ci Service Manual Issue 10 Date: 02/04/15 This is a confidential controlled document and is the property of Colortrac Ltd. It is not to be copied or reproduced in part or whole. It is intended for staff to read.
  • Page 2 Colortrac Ltd makes every effort to ensure this publication is free from error. Misprints, errors or quality observations should be reported to Technical Support, Colortrac Ltd.  Colortrac Ltd shall not be liable for any damages, errors, issues or events that result from the use of the equipment or this manual. Page 2...

  • Page 3: Table Of Contents

    Ci Scanner Service Manual CONTENTS INTRODUCTION ........................5 1.1. SCANNER MODELS ....................5 TOOLS REQUIRED ......................... 6 OBTAINING TECHNICAL SUPPORT FROM COLORTRAC ..........7 3.1. CREATING AN ACCOUNT..................7 3.2. USER PROFILES ......................7 3.3. SUBMITTING REQUESTS FOR SUPPORT ............... 7 3.4.
  • Page 4 Ci Scanner Service Manual 12.1. MAIN TIMING BELT ....................41 12.2. MYLAR PAPER GUIDE SUB-A ................. 43 12.3. ROLLER SHAFT PULLEY ..................46 12.4. CONTROL BOARD ....................49 12.5. MAIN BOARD ......................52 12.6. CIS PLATE ASSEMBLY .................... 55 12.7. MAIN ROLLER ......................

  • Page 5: Introduction

    Ci Scanner Service Manual INTRODUCTION 1.1. SCANNER MODELS This manual contains information for reference by qualified service engineers, trained in the repair of the SmartLF Ci scanner. There is 6 Ci scanner Models: SmartLF Ci24m Monochrome  Scan width of 24 inches ...

  • Page 6: Tools Required

    Ci Scanner Service Manual TOOLS REQUIRED To maintain the Ci40 scanner the tools listed below are required. The tools are generally available; they are not the responsibility of Colortrac to supply. 1. 1mm Allen Key  or 1mm Hex Key 2.

  • Page 7: Obtaining Technical Support From Colortrac

    3.1. CREATING AN ACCOUNT Distributors do not need to contact Colortrac to raise a Help Desk User account. The Help Desk is programmed to accept new accounts that use specific email domains. But, Distributors who find they cannot create a User Account should contact Colortrac Technical Support.

  • Page 8: How To Contact Technical Support

    +44 (0) 1480 409997  Company Tel No: +44 (0) 1480 464618  Company Fax No: +44 (0) 1480 464620  Helpdesk www.colortrac-helpdesk.com  Technical Downloads www.colortrac.com/support/support_downloads.htm (software, firmware, drivers)  Technical FTP Website www.colortracsupport.co.uk  User name: (manuals, catalogues, price colortrac ...

  • Page 9: Scanner Cautions

    Ci Scanner Service Manual SCANNER CAUTIONS  Have 2 people to lift the scanner.  Keep the packaging for continued shipment of the scanner.  Normalise the scanner on first installation.  Auto-stitch the scanner on first installation and then when required. ...

  • Page 10: Warranty

    When applicable, a Distributor may request up to a maximum 3-mouth deferment of the start of a scanner's warranty period from the date it is delivered to the carrier at Colortrac, to coincide with its installation date. The deferment can be obtained by logging on to the Colortrac Help Desk and selecting ‘Notification of Installation Date’, see Chapter 15.1 On...

  • Page 11: Cis Technology

    Ci Scanner Service Manual CIS TECHNOLOGY A Contact Image Sensor (CIS) is an integrated module that comprises an illumination system, an optical system and a light-sensing system - all within a single compact component. The light-sensing system is the silicon surface which is divided up into (e.g.
  • Page 12 Ci Scanner Service Manual Page 12...

  • Page 13: Scanner Accessories

    The connector is four-position, with shielded housing, specified robustness, and ease of attach-detach characteristics. NOTE: Colortrac provides a 2m USB 2.0 cable as part of the accessories package. 2m is the MAXIMUM length we recommend. Any cables longer than the recommended 2m is at the customers’...

  • Page 14: External Power Supply

    AC I/P 100 – 240V ~ 1.5A 50 – 60 Hz DC O/P 19V 3.42A NOTE: Only use the Ci scanner Power Supply Unit provided by Colortrac Ltd for operating the Ci scanner. The use of alternative power sources may be dangerous and will invalidate the scanner warranty. Page 14...

  • Page 15: Scanner Information

    Ci Scanner Service Manual SCANNER INFORMATION 10.1. BLOCK DIAGRAM Consists of: 3 or 5 x CIS Arrays 4 x Paper Sensors 1 x USB Connector 1 x Stepper Motor 1 x Power I/P Connector 1 x Mains Switch 1 x Main Board 1 x Lid Cut Off Micro Switch 1 x Ethernet Connector 1 x Control / Display board...

  • Page 16: 10.2. Scanner Operation

    Ci Scanner Service Manual 10.2. SCANNER OPERATION Back Left Hand Right Hand Front For reference purposes, the diagram above shows the orientation of the scanner referred to in this manual. Side Justified Centre Justified The scanner has two justification options for scanning media: side justified and centre justified. Before scanning ensure the software is set to the correct preference and the media is inserted at the correct position as indicated on the Paper Tray Sub-A.

  • Page 17: 10.3. Scanner Maintenance Position

    Ci Scanner Service Manual 10.3. SCANNER MAINTENANCE POSITION 1. Remove the 4 x M5 securing bolts that hold the scanner to the stand (if used) NOTE: Images in this chapter show the Ci24 scanner. Carry out the same procedure for the Ci40. 2.
  • Page 18 Ci Scanner Service Manual 4. Lower onto the stand. 5. Screw 2 x M5 securing bolts through the stand into the scanner to prevent the scanner being pushed off the stand while in the maintainence poistion. 6. To return the scanner back to its operating position, first remove the 2 x M5 bolts securing it to the...

  • Page 19: Removing And Replacing Panelling

    11.1.1 Safety Precautions  Ensure that the power is completely disconnected from the scanner unit.  Ensure the scanner is positioned on its Colortrac stand, or a stable maintenance platform. 11.1.2 Tools  Medium pozi-drive screwdriver. 11.1.3 Associated Part Numbers ...
  • Page 20 Ci Scanner Service Manual 3. Before refitting the side panel make sure the wires and cables are not damaged or trapped. 4. Replace the 5 x M5 Pan Head screws and tighten. Page 20...

  • Page 21: Right End Cover

    11.2. RIGHT END COVER 11.2.1 Safety Precautions  Ensure that the power is completely disconnected from the scanner unit. Ensure the scanner is positioned on its Colortrac stand, or a stable maintenance platform. 11.2.2 Tools  Small pozi-drive screwdriver. ...
  • Page 22 Ci Scanner Service Manual Caution: Wires and cables are connected to the connector panel of the Right end cover. Sharp or forceful movements may damage connected cables. 3. Slowly pull the end cover away from the chassis. Ensure that the Right end cover remains supported and is not allowed to hang suspended by the...
  • Page 23 Ci Scanner Service Manual 6. Replace the 4 x M3 CSK screws to hold the connector panel in the end cover. 7. Replace the end cover on to the chassis. 8. Replace the 5 x M5 Pan Head Screws and tighten. Page 23...

  • Page 24: Lid Cover Extrusion Sub-A

    LID COVER EXTRUSION SUB-A 11.3.1 Safety Precautions  Ensure that the power is completely disconnected from the scanner unit.  Ensure the scanner is positioned on its Colortrac stand, or a stable maintenance platform. 11.3.2 Tools  Medium Pozi-drive screwdriver ...
  • Page 25 Ci Scanner Service Manual 3. Under the Mylar strip, remove the 4 x M4 Pan Head Screws from the elongated hole that screws on the Lid Cover Extrusion Sub-A. The second, adjacent screw adjusts the height of the lid (see instructions 9 -11).* NOTE: The Mylar strip should not be removed to get to the screws.
  • Page 26 Ci Scanner Service Manual 6. Refit the Lid Cover Extrusion Sub-A on top of the lid unit, and replace the 5 x M4 Pan Head screws. 7. Press the locking buttons and open the lid unit. 8. Replace the 4 x M4 Pan Head screws under the Mylar strip.
  • Page 27 Ci Scanner Service Manual 9. Close the lid unit. If the Lid Cover Extrusion Sub-A does not line up with the end cover, open the lid unit again and adjust the second set of screws to raise the lid cover. 10.

  • Page 28: Pcb Tray

    Ci Scanner Service Manual 11.4. PCB TRAY 11.4.1 Safety Precautions  Ensure the power is completely disconnected from the scanner unit.  Ensure the scanner is positioned on a stable maintenance platform.  Use 2 persons to lift the scanner and rotate the scanner. 11.4.2 Tools Medium Pozi-drive screwdriver.
  • Page 29 Ci Scanner Service Manual 3. Pull the Cable Tray Right Sub-A away from the chassis. 4. Remove the 4 x M3 pan head screws from the PCB Tray covering the Main Board. NOTE: The bottom right hand corner screw acts as an earth point. 5.
  • Page 30 Ci Scanner Service Manual 6. Disconnect the USB connection to the board to allow the PCB Tray to come off. 7. Disconnect the inline connector of the mains cable. NOTE: These cables go through the cover with suppressors, the wires are hard soldered on, and can be easily broken off, and so great care is needed when handling this cable.
  • Page 31 Ci Scanner Service Manual 9. Disconnect the mains plug from the Main Board and remove the PCB Tray. 10. To refit the PCB Tray, hold the PCB Tray up in position; reconnect the main connector onto the main board, making sure it latches in place.
  • Page 32 Ci Scanner Service Manual 12. Replace the 4 x M3 pan head screw to hold the cover on, remembering to fit the earth lead to the bottom right hand screw. 13. Reconnect the mains cable together, making sure the latch locks in place. 14.
  • Page 33 Ci Scanner Service Manual 15. Refit the USB connector, pressing fully in. 16. Replace the Cable Tray Right Sub-A, making sure the left hand end is fed on first. Make sure the ribbon cable is not caught on the metal tray when fitting. 17.
  • Page 34 Ci Scanner Service Manual Ci24 18. For the Ci24 PCB Tray, remove the 4 x M3 screws in each corner. 19. Pull the PCB tray out gently; remembering the power cable is connected to the tray. 20. Disconnect the inline connector for the power cable.
  • Page 35 Ci Scanner Service Manual 21. Disconnect the Power cable from the main board. 22. To refit the PCB Tray, reconnect the power cable into the main board. 23. Reconnect the inline power cable connector. 24. Reposition the PCB Tray, making sure that none of the cables are damaged or in the way.
  • Page 36 Ci Scanner Service Manual 25. Replace the 4 x M3 screws in each corner of the PCB Tray. 26. Rotate the scanner back into position on the stand as described in chapter 10.3 “Scanner Maintenance Position”. Page 36...

  • Page 37: Paper Tray Sub-A

     Before undertaking this procedure ensure that power is completely disconnected from the scanner unit.  Ensure the scanner is positioned on its Colortrac stand, or a stable maintenance platform. 11.5.2 Tools Small pozi-drive screwdriver. 11.5.3 Associated Part Numbers ...
  • Page 38 Ci Scanner Service Manual 5. Remove 2 x Pan Head screws from the right end plate. 6. Remove 2 x Pan Head screws from the left end plate. Note: It may be necessary to loosen the belt tension bar to remove the Pan head screw nearest it.
  • Page 39 Ci Scanner Service Manual 8. Lift the Paper Tray Sub-A off the scanner and store in a safe place. 9. To refit the Paper Tray Sub-A place it into the front of the scanner, with the front of the tray over hanging the scanner by 1".
  • Page 40 Ci Scanner Service Manual 13. Close the Lid Unit. Page 40...

  • Page 41: Removing And Replacing Components

    Ci Scanner Service Manual REMOVING AND REPLACING COMPONENTS 12.1. MAIN TIMING BELT 12.1.1 Safety Precautions  Ensure the power is completely disconnected from the scanner unit.  Ensure the scanner is positioned on a stable maintenance platform. 12.1.2 Tools 7mm Nutdriver. 12.1.3 Associated Part Numbers ...
  • Page 42 Ci Scanner Service Manual 4. To replace the timing belt loop the replacement belt over the motor pulley first and feed the belt over the top of the roller pulley. Make sure the belt goes under the tension bar while doing this.

  • Page 43: Mylar Paper Guide Sub-A

    Ci Scanner Service Manual 12.2. MYLAR PAPER GUIDE SUB-A 12.2.1 Safety Precautions  Ensure the power is completely disconnected from the scanner unit.  Ensure the scanner is positioned on a stable maintenance platform. 12.2.2 Tools  None 12.2.3 Associated Part Numbers ...
  • Page 44 Ci Scanner Service Manual 4. Peal the backing off the tape from the replacement Mylar strip. Only peal it back by a few inches; do not fully remove the backing tape completely. 5. Position the Mylar strip to the lid assembly, so the edge of the Mylar is against the ridge of the lid assembly, and the end of...
  • Page 45 Ci Scanner Service Manual 7. Close the Lid Unit. Page 45...

  • Page 46: Roller Shaft Pulley

    Ci Scanner Service Manual 12.3. ROLLER SHAFT PULLEY 12.3.1 Safety Precautions  Ensure the power is completely disconnected from the scanner unit.  Ensure the scanner is positioned on a stable maintenance platform. 12.3.2 Tools  Medium pozi-drive screwdriver 12.3.3 Associated Part Numbers ...
  • Page 47 Ci Scanner Service Manual 5. Before fitting the roller shaft pulley make sure the 2 x M4 screws are inserted but are not pretruding into the hole or cut out for the shaft key. NOTE: The M4 x 8 screw goes into the hole at the shaft key cut out, and the M4 x 10 in the hole opposite the cut out.
  • Page 48 Ci Scanner Service Manual 7. Push the roller pulley onto the shaft so the two pulleys are inline with each other. Pushing the roller too far onto the shaft will cause the pulley to move against the spring for the lid unit and cause a noise.

  • Page 49: Control Board

    Ci Scanner Service Manual 12.4. CONTROL BOARD 12.4.1 Safety Precautions  Ensure the power is completely disconnected from the scanner unit.  Ensure the scanner is positioned on a stable maintenance platform.  Employ static safety precautions when handling electronic boards and integrated circuits. 12.4.2 Tools ...
  • Page 50 Ci Scanner Service Manual 4. Remove the 6 x self- tapping screws holding the control board to the bracket. 5. Remove the board from the bracket. If the control board is being replaced, the ID chip in the board must be removed and put into the replacement board first.
  • Page 51 Ci Scanner Service Manual 8. Insert all the cables into the correct sockets. Making sure they are all pressed fully home to ensure a good connection. 9. Rotate the control board bracket back into the position and replace the M3 Pan Head screws, making sure the large flat washers are on the side of the screw heads.

  • Page 52: Main Board

    Ci Scanner Service Manual 12.5. MAIN BOARD 12.5.1 Safety Precautions  Ensure the power is completely disconnected from the scanner unit.  Ensure the scanner is positioned on a stable maintenance platform.  Follow chapter 10.3 to position the scanner in the maintenance position when required. ...
  • Page 53 Ci Scanner Service Manual 5. Remove the 4 x M3 Pan Head Screw holding the Main Board in place. 6. Lift the board away from the scanner, and remove the CIS cables by pulling them away from the board as you lift it out. 7.
  • Page 54 Ci Scanner Service Manual NOTE: The length of the cables in these pictures are longer than actual for illustration purposes only. Correct Way Round In-correct Way Round 10. Refit the Motor cable into its socket. 11. Refit the ribbon cable to the control cable.

  • Page 55: Cis Plate Assembly

    Ci Scanner Service Manual 12.6. CIS PLATE ASSEMBLY 12.6.1 Safety Precautions  Ensure the power is completely disconnected from the scanner unit.  Ensure the scanner is positioned on a stable maintenance platform.  Follow chapter 10.3 to position the scanner in the maintenance position when required. ...
  • Page 56 Ci Scanner Service Manual 4. Lift the lid unit right back. 5. Remove the Mylar Paper Guide Sub-A as described in Chapter 12.2. 6. The ribbon cables are held down in a ferrite clamp. Remove the 2 x M4 Pan Head screws holding the Top Cover on.
  • Page 57 Ci Scanner Service Manual 7. Remove the Top Cover and store safely. 8. Pull the 5 x CIS ribbon cables through from the Main Board compartment. 9. Remove the extended circlip from the CIS bracket pin, by pulling with pliers until the clip comes off.
  • Page 58 Ci Scanner Service Manual 10. Push the bracket pin out through the bearing and bracket, allowing the arm to drop free from the CIS Plate Assembly. 11. Use pliers to remove the bracket pin from the assembly. 12. Repeat instructions 8 – 10 for all the bracket pins.
  • Page 59 Ci Scanner Service Manual 14. Lift the complete CIS Plate Assembly from the Scanner. 14. If an individual CIS is to be removed and replaced, remove the 4 x Hex Head Locating pins, (as if a screw) holding the CIS in, and remove the CIS, with the cable, from the front of the Plate Assembly.
  • Page 60 Ci Scanner Service Manual Locking plate Correct Way Incorrect Way 16. Feed the CIS cable though the Plate assembly and position the CIS back in, making sure it is the same way around as the other CIS arrays. Replace the 4 x screws to hold the CIS in.
  • Page 61 Ci Scanner Service Manual 19. Lift the arm of the elbow brackets until the hole is level with the bracket pin, and then push the pin completely through the arm. 20. Press the Extended Circlip into the slot of the bracket pin, making sure it ‘clicks’...
  • Page 62 Ci Scanner Service Manual 23. When sticking the cables back down in the same position as they were before, make sure the folds are in the same place, and no cables will be pulled out when the CIS Plate Assembly is in the raised position.
  • Page 63 Ci Scanner Service Manual 26. Place the 3 x ferrite's over the cables. 27. Refit the cover over the ferrites and screw down with the 2 x M4 Pan Head screws. NOTE: It may be that the main roller needs removed screwdriver and screw lined up enough to replace the screws.
  • Page 64 Ci Scanner Service Manual 29. Close the lid unit and rotate the scanner to gain access to the main board underneath the scanner. 30. Using pliers, push the CIS cables squarely back into the appropriate connectors. These cables are kept short to maintain EMC compliance.

  • Page 65: Main Roller

    Ci Scanner Service Manual 12.7. MAIN ROLLER 12.7.1 Safety Precautions  Ensure the power is completely disconnected from the scanner unit.  Ensure the scanner is positioned on a stable maintenance platform. 12.7.2 Tools  Small pozi-drive screwdriver  Medium pozi-drive screwdriver ...
  • Page 66 Ci Scanner Service Manual 5. Remove the 2 x M3 Pan Head screws and washers from the left end plate that's holding the bearing in place. 6. Pull the roller back until the shaft is free of the hole in the right end plate.
  • Page 67 Ci Scanner Service Manual 8. Replace the 2 x M3 Pan Head screws and washers from the left end plate. 9. Refit the roller shaft pulley as in chapter 12.3. 10. Replace the Main Timing Belt as in Chapter 12.1. 11.

  • Page 68: Upper Paper Sensors

    Ci Scanner Service Manual 12.8. UPPER PAPER SENSORS 12.8.1 Safety Precautions  Ensure the power is completely disconnected from the scanner unit.  Ensure the scanner is positioned on a stable maintenance platform.  Employ static safety precautions when handling electronic boards and integrated circuits. 12.8.2 Tools ...
  • Page 69 Ci Scanner Service Manual 4. When replacing the paper sensors, first fit the locating pin into the corresponding chassis locating hole. Then place the M2.5 screw through the paper sensor hole and screw into the threaded hole in the chassis. Make sure the sensor is finger tight so as not to distort it or break it.

  • Page 70: Lower Paper Sensor

    Ci Scanner Service Manual 12.9. LOWER PAPER SENSOR 12.9.1 Safety Precautions  Ensure the power is completely disconnected from the scanner unit.  Ensure the scanner is positioned on a stable maintenance platform. 12.9.2 Tools  3mm Allen Key  Tweezers 12.9.3 Associated Part Numbers ...
  • Page 71 Ci Scanner Service Manual 5. When replacing the paper sensors, first fit the locating pin into the corresponding chassis locating hole. Then place the M2.5 screw through the paper sensor hole and screw into the Locating pin threaded hole in the chassis.

  • Page 72: 12.10. Power Switch

    Ci Scanner Service Manual 12.10. POWER SWITCH 12.10.1 Safety Precautions  Ensure the power is completely disconnected from the scanner unit.  Ensure the scanner is positioned on a stable maintenance platform. 12.10.2 Tools  Medium pozi-drive screwdriver 12.10.3 Associated Part Numbers ...
  • Page 73 Ci Scanner Service Manual 4. Press the replacement switch back through the hole in the bracket making sure the 'on' indicator '1' is at the top. Press firmly to ensure it is locked properly in place. 5. Push the wire terminals back onto the contacts making sure the red wires are on one side and the...

  • Page 74: 12.11. Lid Power Cut Off Switch

    Ci Scanner Service Manual 12.11. LID POWER CUT OFF SWITCH 12.11.1 Safety Precautions  Ensure the power is completely disconnected from the scanner unit.  Ensure the scanner is positioned on a stable maintenance platform.  Follow chapter 10.3 to position the scanner in the maintenance position when required. 12.11.2 Tools ...
  • Page 75 Ci Scanner Service Manual 5. Disconnect the black plug and socket going to the microswitch from the control panel. 6. Rotate the scanner down as described in chapter 10.3 “Scanner Maintenance Postion” 7. Remove the ‘P’ clip from the right end plate holding the cables.
  • Page 76 Ci Scanner Service Manual 8. Remove the 2 x ‘P’ clips holding the cable from the Micro Switch. 9. Remove the 2 x M2.5 screws holding the Micro Switch to the inside of the right end plate. Make sure to retain the Micro Switch shim once the switch is removed.
  • Page 77 Ci Scanner Service Manual 11. Pull the cable through from the main board area of the scanner. 12. Feed the replacement Micro Switch through the hole of the right end plate. 13. Fit the 2 x M2.5 screws through the Micro Switch and the shim.
  • Page 78 Ci Scanner Service Manual 14. Tighten the 2 x M2.5 screws. 15. Refit the 2 x ‘P’ clips holding the power cable to the right end plate. 16. Feed the cable from the Micro Switch through the right end plate into the main board area.
  • Page 79 Ci Scanner Service Manual 17. Replace the ‘P’ clip to hold the cables to the right end plate. Make sure the ‘P’ clip is upwards and holds the cable away from where the end cover will go. 18. Replace the Right End Cover as in chapter 11.2.
  • Page 80 Ci Scanner Service Manual 21. Reconnect the plug and socket for the cable from the microswitch to the control board. 22. Fit a replacement tie-wrap to hold the cables together. 23. Refit the PCB Cable Tray Right Sub-A as described in PCB Tray chapter 11.4.

  • Page 81: Utilities Programs

    Ci Scanner Service Manual UTILITIES PROGRAMS 13.1. INSTALLATION 1. Insert Installation CD provided with the scanner. 2. Go to the “Installation” tab. 3. Run the “Install SmartLF Ci scanner Utilities Software” 4. Follow the installation instructions until complete. Page 81...

  • Page 82: Configuring The Main Board

    Ci Scanner Service Manual 13.2. CONFIGURING THE MAIN BOARD 1. Go to support website and download and install the Ci www.colortracsupport.co.uk Set Parameters Program login details (if un-known) available on request from support. from the Ci page. 2. The program installs on the PC, and can be located in the C:\Program Files\Colotrac\SetCiParamt...

  • Page 83: Running Utilities

    Ci Scanner Service Manual 13.3. RUNNING UTILITIES 1. Open the Ci Utilities program by double clicking on the icon on the desktop. 2. Choose if using Ethernet or USB for communicating with the scanner. If using Ethernet, enter the IP address as given by the IT department.
  • Page 84 Ci Scanner Service Manual 5. Right click in any part of the opening screen, and enter the password “pass” for the advanced utilities functions. NOTE: This is for engineers only and must not be given to end-users unless absolutely necessary. 6.
  • Page 85 Ci Scanner Service Manual 8. The Manual Stitch tab allows for manual adjustments to be made to the stitch values, and correct any differences between CIS arrays. 9. Set Motor Speed. This can be adjusted by over writing a value and clicking ‘Set Motor Speed’...

  • Page 86: Normalisation

    Ci Scanner Service Manual 13.4. NORMALISATION 1. Open Ci 40 utilities as described in Chapter 13.2 2. Insert the normalisation sheet, with the black end inserted first, face upwards. 3. Click “Full Normalisation”. This process takes approx. 1.5 minutes. Make sure the process is complete before shutting anything down or scanning.

  • Page 87: Auto Stitch

    Ci Scanner Service Manual 13.5. AUTO STITCH 1. Open Ci 40 utilities as described in Chapter 13.2 2. Insert the Auto Stitch target with the 2 x horizontal lines inserted first, face up. 3. Click “Auto Stitch”. This process takes a few minutes.

  • Page 88: Upgrading

    Desktop. 5. Email the saved txt file to smartlf.upgrade@colortrac.com along with a purchase order for the upgrade. 6. You will then receive an email containing a zipped file, which when unzipped provides an executable file.

  • Page 89: Help Desk

    Ci Scanner Service Manual HELP DESK 15.1. EXTENDING WARRANTY 1. Open Helpdesk www.colortrac-helpdesk.com 2. Enter your account details. 3. Create a new ticket 4. Go to the Asset Info tab, enter the serial number of the scanner in the appropriate box, and search.
  • Page 90 Ci Scanner Service Manual 5. Go to the Ticket Details tab, and in the request type, choose ‘Notification of Installation Date’ 6. Enter the serial number of the scanner 7. Enter the installation date, making sure that it is within the 3 month period since it was shipped out to your company, if not, the system...

  • Page 91: Creating A Helpdesk Ticket

    Ci Scanner Service Manual 15.2. CREATING A HELPDESK TICKET 1. Go to Help Desk www.colortrac-helpdesk.com 2. Log in using your issues details. 3. Create a ‘New Ticket’ 4. Choose the Request type i.e. the scanner model. Please make sure you choose the correct type of model as this will effect the support given.
  • Page 92 8. Once all information is given, click ‘Save’. This will send the ticket to Colortrac Support where it will be issued to the person best suited to answer the problem. They will then add a new comment to the ticket,...

  • Page 93: Network Configuration

    Ci Scanner Service Manual NETWORK CONFIGURATION 16.1. NETWORK COMPONENTS DHCP Server The DHCP Server manages the IP addresses of LAN components. Normally the DHCP Server is the LAN boundary router but can be a dedicated server. The Ci scanner does not support plug and play. For error free operation, to avoid IP conflicts, configure the DHCP Server to associate the Ci scanner's allocated IP with its MAC address.

  • Page 94: Network Considerations

    They are a guide, they should not be considered exhaustive. Technicians should expect to adapt these diagnostics to their specific circumstances. 17.2. UPDATES Diagnostics are updated regularly. For updates and further diagnostics please refer to the Colortrac Help Desk and Technical Support Web Site. Page 94...

  • Page 95: Diagnostic - Network Connection

     After entering all the information, shut down and re-open the software. Make sure the software Ethernet settings are entered in all the Colortrac software/utilities in the same way. Refer to the user manual for reference to using the software/utilities For further Ethernet diagnostics, follow the chart on the following pages.
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  • Page 98: Main Board

    Ci Scanner Service Manual 17.4. MAIN BOARD Page 98...
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  • Page 101: Features Not Included

    Ci Scanner Service Manual FEATURES NOT INCLUDED The following information is not included in this Manual:  Parts Prices (please see Colortrac Technical Support Site)  Parts Weights and Dimensions  Reliability Data Page 101...

This manual is also suitable for:

Smartlf ci24mSmartlf ci24cSmartlf ci24eSmartlf ci40mSmartlf ci40cSmartlf ci40e

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