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CxTSG
Colortrac Ltd
Page: 1 of 17
Cx / Cx+ Troubleshooting Guide
Issue 4
Date: 11/07/13
This is a confidential controlled document and is the property of Colortrac Ltd.
It is not to be copied or reproduced in part or whole. It is intended for staff to read.
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Summary of Contents for Colortrac SmartLF Cx
- Page 1 Cx / Cx+ Troubleshooting Guide Issue 4 Date: 11/07/13 This is a confidential controlled document and is the property of Colortrac Ltd. It is not to be copied or reproduced in part or whole. It is intended for staff to read.
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Page 2: Troubleshooting Guide
Technical Support, Colortrac Ltd. Colortrac Ltd shall not be liable for any damages, errors, issues or events that result from the use of the equipment or this manual. Page 2 of 17... - Page 3 Cx Cx+ Troubleshooting Guide OVERVIEW Common Fault Possible Solution Page Noise When Scanning Noisy Motor Noisy Roller Older Style Pinch Roller Plungers Loose Belt Loose Motor Drive Pulley Image Does Not Look As It Should Bad Normalisation Including: Lines On Image And Colour Out Of Stitch Differences Dirty / Scratched CIS Glass...
- Page 4 Cx Cx+ Troubleshooting Guide References within this Instruction Manual: The Cx / Cx+ Service Manual can be found on: www.colortracsupport.co.uk User: colortrac Password: available on request. The firmware, driver and software updates can be found on: www.colortrac.com/support/support_downloads.htm Page 4 of 17...
- Page 5 Cx Cx+ Troubleshooting Guide Noise When Scanning Fault Possible Solution 1. Noisy Motor 2. Noisy Roller Bearings Loud noise when scanning during operation. 3. Older Style Pinch Roller Plungers 4. Loose Belt 5. Loose Motor Drive Pulley SUGGESTED PROBLEM AREAS Page 5 of 17...
- Page 6 Cx Cx+ Troubleshooting Guide FLOW GRAPH Page 6 of 17...
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Page 7: Image Examples
Cx Cx+ Troubleshooting Guide Image Does Not Look As It Should Fault Possible Solution 1. Bad normalisation 2. Out of Stitch 3. Dirty / Scratched CIS Glass 4. Faulty CIS / Main Board Image does not look as it should. 5. - Page 8 Cx Cx+ Troubleshooting Guide 3. Fine lines down the image can be either dirt or a scratches on the glass or dirt being picked up from the paper tray and dragged through. If the line is contineous through the scan, clean the glass and re-normalise.
- Page 9 Refer to service manual for procedures. 5. Early versions of the software created completely black scans of a 0mb file size. This was a bug in the software. Make sure the software is up to the latest version from the Colortrac website: http://www.colortrac.com/support/support_downloads.htm...
- Page 10 Cx Cx+ Troubleshooting Guide Distorted Start of Scan Colourmatch 7. Colour differences between 2 CIS can be down to the scanner needing normalisation, 6. A distorted image at the beginning of a scan, or the glass or paper hold down roller not or at the point where the scanner has stopped seating properly over the CIS, make sure and started during a scan, is down to the...
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Page 11: Additional Error Messages
Cx Cx+ Troubleshooting Guide Error Messages Fault Possible Solution 1. 10006 2. 10018 3. 10022 Error Messages 4. C114 5. C20 6. Normalisation Error 14 FLOW GRAPH ADDITIONAL ERROR MESSAGES This is a limitation of compressed file 1. Error message when the customer scans over formats when using older versions of 2.5 meters some software, although newer versions... - Page 12 Cx Cx+ Troubleshooting Guide USB Communication Problems Fault Possible Solution 1. USB Cable USB Communication Problems 2. PC USB Port 3. Main Board FLOW GRAPH Page 12 of 17...
- Page 13 Cx Cx+ Troubleshooting Guide Page 13 of 17...
- Page 14 Cx Cx+ Troubleshooting Guide Blank Or No Display Fault Possible Solution 1. Cable From Main Board to Control Board 2. Control Board No Display, blank (but green lit background) 3. Main Board display or flashing display 4. Control Board ID Chip 5.
- Page 15 Cx Cx+ Troubleshooting Guide Media Not Being Taken Into Scanner Fault Possible Solution 1. Control Board 2. Paper Sensors Paper Will Not Be Taken Into Scanner. 3. Paper Sensor Cables 4. Main Board FLOW GRAPH Page 15 of 17...
- Page 16 Cx Cx+ Troubleshooting Guide Miscellaneous Issues Fault Possible Solution Start / Stops During Scanning PC Speed The scanner can be caused to stop and wait during scanning when the PC buffer is full of information, and has to empty it enough to continue receiving more information from the scanner. The scanner will stop and start if the PC is not of a good enough specification to keep up with the information being sent.
- Page 17 Cx Cx+ Troubleshooting Guide Fault Possible Solution Won't scan yellow highlighter pen markings on This is a limitation of the scanner CIS technology, drawings. and does not have a solution. Check that the motor drive pulley and the main roller shaft pulleys are tight and the main timing Stitch values vary during a scan belt is the correct tension.