Sending Mail Using Electronic Return Receipt (Err); Getting A Usps Refund For Damaged Or Incorrectly Printed Mail - Pitney Bowes SendPro C Operator's Manual

5. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you
have, feed the envelopes manually or tap Start to feed the envelopes.

Sending mail using Electronic Return Receipt (ERR)

Tracking services are available when you use the scale or Manual Weight entry method. The following
steps are based on using Priority class and the Electronic Certified service with Electronic Return
Receipt (ERR).
In order to use ERR, you must submit Form 5053, Bulk Proof of Delivery to the USPS. The USPS then
provide you with a 9-digit USPS Mailer ID. You need to enter this number when using ERR. The
following procedure is an example of how to use ERR.
1. Tap Envelope Printing on the Home screen.
2. Place the envelope or package on the scale.
3. Tap Class. If Priority Mail Retail is not the current class, tap Start Over, then select Priority
Mail Retail from the list of classes.
4. Tap Envelope or Package.
5. Enter the ZIP Code, then tap Apply.
6. Tap the Electronic Certified box.
7. Tap the Electronic Return Receipt box.
8. Tap Apply.
9. Enter the barcode number from your USPS PS Form 3800 using the keypad or use the optional
barcode scanner. The barcode number should start with a 94.
10. When prompted to apply the barcode label on the envelope, tap Continue. The barcode
appears in the Class section of the screen.
11. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you
have, feed the envelopes manually or tap Start to feed the envelopes.
Getting a USPS refund for damaged or incorrectly
printed mail
Once you print an impression, your device deducts the postage amount from the postage funds. This
happens even if the printing is illegible. Therefore, it is important to:
Pitney Bowes Operator Guide April 2022
Printing on envelopes
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