Pitney Bowes SendPro C Operator's Manual
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Pitney Bowes SendPro C Operator's Manual

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Shipping & Mailing
Postage Meters
SendPro® C,
SendPro®+
PCN 2H00
Operator Guide
US English Edition
SV63242 Rev.U
April 28, 2022

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Summary of Contents for Pitney Bowes SendPro C

  • Page 1 Shipping & Mailing Postage Meters SendPro® C, SendPro®+ PCN 2H00 Operator Guide US English Edition SV63242 Rev.U April 28, 2022...
  • Page 2 However, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products. Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is granted by providing this information.

  • Page 3: Table Of Contents

    Table of Contents 1 - Quick start guide Installing the SendPro C, SendPro+ Finding the Product Code Number (PCN) and serial number Navigating the Home screen Printing a shipping label or printing postage on an envelope Printing a shipping label...
  • Page 4 Creating or disabling the security PIN Adjusting time zone and scale location code Adjusting display brightness Using USPS Informed Delivery Installing the SendPro C, SendPro+ Installing a scale Uploading system logs 4 - Printing Shipping Labels Signing in to and out of the shipping label app...
  • Page 5 Printing additional postage Re-dating your mail Using USPS special services Entering the weight manually when printing postage Using the scale when printing postage Sealing envelopes without printing postage Sealing envelopes when you print postage Pitney Bowes Operator Guide April 2022...
  • Page 6 Deleting an account 8 - View and Print Reports Viewing receipts for refilling postage for Envelope Printing Viewing the total spent on printing postage Viewing the postage refill history Printing a funds report Running account reports Pitney Bowes Operator Guide April 2022...
  • Page 7 11 - Device Information USPS requirements Key in Postage Sections of the meter impression Finding the SendPro application software version Postal Security Device Parts of the SendPro C, SendPro+ Connections on the back Specifications Material specifications Pitney Bowes Operator Guide...
  • Page 8 12 - Contacting Pitney Bowes Contacting Pitney Bowes 13 - Safety Lithium Ion Battery Agency Compliance Information Important Safety Notes Note for California Customers Only on all Models 14 - Third party software Third party software Pitney Bowes Operator Guide...

  • Page 9: Quick Start Guide

    1 - Quick start guide In this section Installing the SendPro C, SendPro+ Finding the Product Code Number (PCN) and serial number Navigating the Home screen Printing a shipping label or printing postage on an envelope Printing a shipping label...

  • Page 10: Installing The Sendpro C, Sendpro

    Set up your postage payment method Pitney Bowes offers different options to pay for postage for mailing and shipping. You must set up how you are going to pay for postage before you can use your device. For more information visit paying for postage.
  • Page 11 Your SendPro Online or PitneyShip email address and password for that account. If you have logged into Your Account on Pitney Bowes, or if you have used SendPro Online or PitneyShip to send a package, you can link to that account and use that email address and password.
  • Page 12 Quick start guide Unpack the device 1. Remove the device and all items from the box. Pitney Bowes Operator Guide April 2022...
  • Page 13 2. Important: Be sure to grab hold of the entire feeder, not just the moistener flap when lifting the device out of the box. 3. Do not connect your device to a power source yet. 4. Remove all packing materials from the device. Pitney Bowes Operator Guide April 2022...
  • Page 14 Quick start guide Install the printhead 1. Open the cover to access the ink carriage. 2. Remove the packing tape from the ink carriage. 3. Open the ink carriage guard. Pitney Bowes Operator Guide April 2022...
  • Page 15 Quick start guide 4. Unwrap the printhead and remove the protective strip. 5. Squeeze the tabs and slide the printhead pegs into the lower set of grooves. Important: This step is critical to prevent device damage. Pitney Bowes Operator Guide April 2022...
  • Page 16 6. Keep squeezing the tabs and push the printhead flush against the wall. The tabs snap outward when you place the printhead correctly. Install the ink cartridge 1. Unwrap the ink cartridge and remove the silver foil strip from the ink cartridge. Pitney Bowes Operator Guide April 2022...
  • Page 17 Quick start guide 2. Install the ink cartridge and close the guard. 3. Close the cover. Pitney Bowes Operator Guide April 2022...
  • Page 18 Quick start guide Connect the device to a power source Connect the device to a power source. Tap the power button. Pitney Bowes Operator Guide April 2022...

  • Page 19: Finding The Product Code Number (Pcn) And Serial Number

    3. Tap Got it when you see the message "You're ready to start sending." Finding the Product Code Number (PCN) and serial number In order to find the correct information for your device, you need to know the model number. Pitney Bowes Operator Guide April 2022...

  • Page 20: Navigating The Home Screen

    The serial number appears as zeros here for security reasons. Navigating the Home screen You can create a shipping label or print postage from the Home screen on the SendPro C, SendPro+. Pitney Bowes Operator Guide...
  • Page 21 Tap on SendPro Apps to access a variety of apps to support and enhance your device. For example, you can: Check for rates and updates (Rates and Updates) Get a history of shipping labels created (Shipping History) Check the status of your network connection (Network Connection). Pitney Bowes Operator Guide April 2022...
  • Page 22 Essential tools and guides. Voice (mobile app) and text search to resolve issues quickly. Product health management and tracking. Account balances and case status. Spending and saving insights to track your budget more effectively. Pitney Bowes Operator Guide April 2022...
  • Page 23 4. Network - View the current network type (wireless or Ethernet) and status and strength (for wireless connection). Allows you to turn wireless connection on or off. The icon here represents a wireless connection. Pitney Bowes Operator Guide April 2022...

  • Page 24: Printing A Shipping Label Or Printing Postage On An Envelope

    6. Profile - View your profile (name and email for shipping label account), log out, or lock your SendPro C, SendPro+. Printing a shipping label or printing postage on an envelope You can either create a shipping label or print postage on an envelope.
  • Page 25 Quick start guide USPS non flat rate envelopes Boxes USPS flat rate boxes USPS non flat rate boxes Tube Use Envelope Printing for the following Large envelopes Standard envelopes and postcards Pitney Bowes Operator Guide April 2022...

  • Page 26: Printing A Shipping Label

    1. Tap Create Shipping Labels on the Home screen. 2. Tap the carrier you wish to use. 3. Verify that the sender address is correct. If not, tap on the Sender field and select a new address. Pitney Bowes Operator Guide April 2022...
  • Page 27 Quick start guide 4. Select an account if cost accounts are enabled. Verify the selected cost account. Tap Cost Account and select an account to change or add the account.. 5. Tap Continue. Pitney Bowes Operator Guide April 2022...
  • Page 28 Quick start guide 6. Enter the recipient address manually or tap Address book to select one from the address book. 7. Tap Continue. 8. Tap a package type. Pitney Bowes Operator Guide April 2022...
  • Page 29 If you have an attached scale, place the package on the scale and tap Weight. Tap Scale and the weight appears. Tap Apply. If you do not have a scale, tap Weight and enter the weight, then tap Apply. 10. Tap Continue. 11. Tap the service you wish to use. Pitney Bowes Operator Guide April 2022...
  • Page 30 12. To add additional services, tap Add additional services. If you are not adding any extra services, go to step 14. 13. Select the desired services and tap Apply. 14. To print the label, tap Print. Pitney Bowes Operator Guide April 2022...

  • Page 31: Comparing Rates When Printing A Shipping Label

    Comparing rates when printing a shipping label If you have SendPro application software version 2.0.061R or later, your system allows you to compare the shipping rates of different carriers for every mailpiece or package. Pitney Bowes Operator Guide April 2022...
  • Page 32 1. Tap Create Shipping Labels on the Home screen. 2. Tap the carrier you wish to use. 3. Verify that the sender address is correct. If not, tap on the Sender field and select a new address. Pitney Bowes Operator Guide April 2022...
  • Page 33 4. If cost accounts are enabled, you must select an account. If an account is already present, verify that it is correct. To change or add the account, tap Cost Account and select an account. 5. Tap Continue. Pitney Bowes Operator Guide April 2022...
  • Page 34 Quick start guide 6. Enter the recipient address manually or tap Address book to select one from the address book. 7. Tap Continue. Pitney Bowes Operator Guide April 2022...
  • Page 35 If you have an attached scale, place the package on the scale and tap Weight. Tap Scale and the weight appears. Tap Apply. If you do not have a scale, tap Weight and enter the weight, then tap Apply. Pitney Bowes Operator Guide April 2022...
  • Page 36 The system displays a list of the available carriers along with their estimated delivery dates and the total cost to send the package. Scroll down the screen to view all the carriers and their rates. 11. Tap the carrier you want to use. This example uses Priority Mail. Pitney Bowes Operator Guide April 2022...
  • Page 37 12. To add additional services, tap Extra Services. If you are not adding any extra services, go to step 14. 13. Select the desired service or services. 14. Tap Apply. The system displays the total cost including the additional service. Pitney Bowes Operator Guide April 2022...

  • Page 38: Tracking A Shipment

    You can track the packages you sent with shipping labels on your device. The History screen provides a summary of your past shipping labels, with the Date, Recipient, Carrier, Tracking Number, Status, and Label Amount. Pitney Bowes Operator Guide April 2022...

  • Page 39: Using Cost Accounts To Charge Back Shipping Label Postage

    1. Tap SendPro Apps on the Home screen, then tap Cost Accounts. 2. Tap the Cost Account settings image in the upper right corner of the Cost Accounts screen. If cost accounts are not enabled, you will see this screen. Pitney Bowes Operator Guide April 2022...

  • Page 40: Adding A Shipping Label Cost Account

    Add shipping Cost Accounts to record shipping label usage by department. 1. Open the Shipping Cost Accounts app: Tap SendPro Apps on the Home screen, then tap Cost Accounts. 2. Tap + in the upper left corner of the shipping Cost Accounts screen. Pitney Bowes Operator Guide April 2022...

  • Page 41: Adding A Envelope Printing Account

    You can add a Envelope Printing account to track your costs for printing postage on envelopes. This is different from your PB account which is used to fund your postage or shipping label costs. Pitney Bowes Operator Guide April 2022...

  • Page 42: Navigating The Envelope Printing App

    The Envelope Printing app is the starting point for printing postage on an envelope or a tape. It also allows you to change what you print. To open the Envelope Printing app, tap Envelope Printing. Pitney Bowes Operator Guide April 2022...

  • Page 43: Preventing Envelope Feeding Problems

    If you did not purchase Accounting, you will not see the Accounting option. Related topics Preventing envelope feeding problems Ensure you feed envelopes correctly to help prevent feeding problems. Pitney Bowes Operator Guide April 2022...

  • Page 44: Sending A First-Class Mail Envelope

    2. If you have the accounting feature enabled, tap Account and select an account. 3. Tap Class. 4. Tap Start Over to show a list of all the available classes. 5. Tap First-Class Retail Metered for a First-Class Mail envelope. Pitney Bowes Operator Guide April 2022...

  • Page 45: Sending A Large First-Class® Envelope

    8. Tap Apply. 9. Place the envelope on the scale. The weight appears. 10. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes.
  • Page 46 8. Select special services, if required. 9. Tap Apply. 10. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. If the envelope is too thick to go through the feeder, print the postage on a tape and apply the tape to the large envelope or flat.

  • Page 47: Sending Certified Mail

    If you're using E-Certified, enter the Mailer ID and tap Apply. 9. Enter the barcode from the label and tap Apply. 10. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes.

  • Page 48: Using Usps Special Services

    9. Tap Apply. 10. Place the envelope on the scale. The weight appears. 11. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes.
  • Page 49 If the new rates are pending, this message appears: "New postage rates take effect on [future effective date]. Your device has been updated and you'll see the new rates then. To learn more, visit pitneybowes.com/ratesandupdates." 3. To continue tap Got it. Pitney Bowes Operator Guide April 2022...

  • Page 50: Refilling Postage For Printing On Envelopes

    7. Tap Done. 8. Your updated postage balance appears on the Envelope Printing screen. Sealing envelopes when you print postage You can seal envelopes and print postage at the same time with your SendPro C, SendPro+. Pitney Bowes Operator Guide...
  • Page 51 2. Slide the envelope flap under the edge of the feed deck so the moistener can wet the flap. 3. Tap Envelope Printing on the Home screen. 4. Tap Account and select an account if accounting is enabled on your device. Pitney Bowes Operator Guide April 2022...

  • Page 52: Filling The Moistener Tank

    Important: If the moistener tank is full and your envelopes do not seal correctly, clean or replace the moistener brush and wick. Filling the moistener tank Your device will need refills of E-Z Seal® in order to seal envelopes. Follow these steps to fill the moistener tank. Pitney Bowes Operator Guide April 2022...

  • Page 53: Replacing The Ink Cartridge

    Replace the ink cartridge when the low ink warning appears. This ensures your device is in optimal working condition. 1. Tap Settings. 2. Scroll down and tap Mail Printer Maintenance. 3. Tap Install Ink. 4. Lift the top cover. The ink cartridge moves to the front position. Pitney Bowes Operator Guide April 2022...
  • Page 54 Quick start guide 5. Remove the ink cartridge, as shown on the label next to the cartridge holder. 6. Insert the new ink cartridge, then close the ink cartridge guard. Pitney Bowes Operator Guide April 2022...

  • Page 55: Printing A Test Pattern

    Print a test pattern to see if the printhead is working properly or if you have enough ink in the cartridge. 1. Tap Settings. 2. Scroll down and tap Mail Printer Maintenance. 3. Tap Print Test Pattern. 4. Insert the envelope into the device when the message "Print a Test Pattern?" appears. Pitney Bowes Operator Guide April 2022...
  • Page 56 If this new pattern still has broken or missing lines, you may need to replace the ink cartridge or clean or replace the printhead. If you see no improvement in print quality, do not repeat the cleaning, as cleaning the print nozzles consumes ink. Good Test Pattern Bad Test Pattern Pitney Bowes Operator Guide April 2022...

  • Page 57: Supplies, Ink Cartridges, And Options

    608-0 E-Z Seal ® Sealing Solution - 5 gallon Cubetainer 605-0 Moistener Brush, Wick and Grate for 621-8 SendPro C, SendPro+, Models with PCN 2H00 and 8H00 Moistener Brush, Wick and Grate for 770-T SendPro C, SendPro+ 25 double sheets...
  • Page 58 SendPro C, SendPro+ super blue ink cartridge 17 ml SL-798-0SB SendPro C, SendPro+ super blue ink cartridge 35 ml 793-5SB (Not in USA) SendPro C, SendPro+ 0 super blue ink cartridge 45 ml 765-9SB Pitney Bowes Operator Guide April 2022...
  • Page 59 Backlit self-standing graphical tower display for MP82 scale MP00099 External USB platform scale (15/30 lb.) MT30 External USB platform scale (70 lb.) MT70 2.0 4-port USB Hub 552-3 I D barcode scanner 1E02 Report Printer 1E50 Envelope drop stacker HZ80001 Pitney Bowes Operator Guide April 2022...
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  • Page 61 2 - Connectivity information In this section Setting up a wired network connection Setting up a wireless (Wi-Fi) network connection Connecting to a hidden Wi-Fi network Forgetting a Wi-Fi network Checking your network connection Finding the MAC address for wired and wireless networks Setting up a Proxy server...

  • Page 62: Connectivity Information

    Connectivity information Setting up a wired network connection Use a network cable to connect your SendPro C, SendPro+ to the Pitney Bowes Data Center. Step 1: Plug in your network cable Plug one end of your network cable to your device and the other end to an internet jack on the wall or a router.
  • Page 63 7. Plug the power cord back in directly into a wall outlet. 8. Quickly tap and release the power button to turn the device back on. 9. Tap Settings. 10. Tap Wired (Ethernet). 11. Tap DHCP. 12. Tap Connect. Static IP 1. Tap Settings. Pitney Bowes Operator Guide April 2022...
  • Page 64 Address in the corresponding fields. 6. Tap Connect. 7. If SendPro C, SendPro+ fails to connect, remove the network cable from the back of the device. 8. Tap Connect. Wait for the attempted connection to fail. 9. Plug the network cable back in.

  • Page 65: Setting Up A Wireless (Wi-Fi) Network Connection

    IP Address, Netmask, Gateway and DNS Address as well as the proxy information. Setting up a wireless (Wi-Fi) network connection You can connect your SendPro C, SendPro+ with a wireless network connection. 1. Tap Settings. 2. Tap Wi-Fi in the Device & Network section.
  • Page 66 Connectivity information 3. Tap Add Network at the top of the Wi-Fi screen. Pitney Bowes Operator Guide April 2022...

  • Page 67: Forgetting A Wi-Fi Network

    Forget a Wi-Fi network if: You do not want your device to automatically connect to that network or You need to resolve a wireless network issue. 1. Tap Settings. 2. Tap Wi-Fi in the Device & Network section. Pitney Bowes Operator Guide April 2022...
  • Page 68 Connectivity information 3. Tap the network you want to forget. Note that you can only forget a network to which you have previously connected. The network details appear. Pitney Bowes Operator Guide April 2022...

  • Page 69: Checking Your Network Connection

    3. Tap Close twice to return to the Home screen. If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes. Pitney Bowes Operator Guide...

  • Page 70: Finding The Mac Address For Wired And Wireless Networks

    Your device contains two MAC addresses: One for wireless connections and one for wired connections. Locating the MAC address for wireless connections 1. Tap Settings. 2. Tap Wi-Fi. 3. The MAC address appears above the list of wireless networks. Pitney Bowes Operator Guide April 2022...
  • Page 71 Locating the MAC address for wired connections 1. Tap Settings. 2. Tap Wired (Ethernet). The MAC address is present at the top of the screen. 3. Tap Check Network. The Checking Network Connection screen appears. Pitney Bowes Operator Guide April 2022...
  • Page 72 The MAC address appears: 5. Tap X to close this window. 6. Tap Close, then the back arrow to return to the Home screen. If the MAC address does not appear, try these steps: 1. Tap Settings. Pitney Bowes Operator Guide April 2022...

  • Page 73: Setting Up A Proxy Server

    Choose the connection type Choose how you connect your device to set up a Proxy server: Setting up a proxy server using a Wi-Fi network connection Setting up a proxy server using a wired network connection Pitney Bowes Operator Guide April 2022...
  • Page 74 7. Enter the port number for the proxy server in the Proxy Port field. 8. (Optional) Enter any specific URLs or URL patterns (such as internal addresses) that you wish to bypass the proxy in the Bypass field. Pitney Bowes Operator Guide April 2022...
  • Page 75 4. If you select DHCP, tap on the drop-down arrow next to Proxy Setting and select Manual. 5. Enter the IP address, HTTP or HTTPS proxy address of your proxy server in the Proxy Hostname field. 6. Enter the port number for the proxy server in the Proxy Port field. Pitney Bowes Operator Guide April 2022...
  • Page 76 Enter the Proxy username in the Proxy Username field. This may be case sensitive for some proxy servers. b. Enter the Proxy password in the Proxy Password field. This is case sensitive for proxy servers. Pitney Bowes Operator Guide April 2022...
  • Page 77 3 - Managing your Device In this section Creating or disabling the security PIN Adjusting time zone and scale location code Adjusting display brightness Using USPS Informed Delivery Installing the SendPro C, SendPro+ Installing a scale Uploading system logs...

  • Page 78: Managing Your Device

    2. Tap Security PIN in the Device & Network section. 3. Tap Change PIN or Turn OFF Security PIN. 4. Enter the current security PIN for either option. Manually lock your device 1. Tap the user profile image. Pitney Bowes Operator Guide April 2022...

  • Page 79: Adjusting Time Zone And Scale Location Code

    2. Tap Location & Time Zone. 3. Enter the new location code. 4. Enter the time zone. 5. Tap Apply. Adjusting display brightness Set the brightness of the display to suit your work space. Pitney Bowes Operator Guide April 2022...

  • Page 80: Using Usps Informed Delivery

    If this is the first time you are using Informed Delivery on your device, you need to verify your USPS account. Follow the prompts to complete the verification process. Installing the SendPro C, SendPro+ Follow these instructions to install a SendPro C, SendPro+ for the very first time. Before you begin Open the box...
  • Page 81 Set up your postage payment method Pitney Bowes offers different options to pay for postage for mailing and shipping. You must set up how you are going to pay for postage before you can use your device. For more information visit paying for postage.
  • Page 82 Managing your Device Open the box In the box you will find: Pitney Bowes Operator Guide April 2022...
  • Page 83 Managing your Device Unpack the device 1. Remove the device and all items from the box. Pitney Bowes Operator Guide April 2022...
  • Page 84 2. Important: Be sure to grab hold of the entire feeder, not just the moistener flap when lifting the device out of the box. 3. Do not connect your device to a power source yet. 4. Remove all packing materials from the device. Pitney Bowes Operator Guide April 2022...
  • Page 85 Managing your Device Install the printhead 1. Open the cover to access the ink carriage. 2. Remove the packing tape from the ink carriage. 3. Open the ink carriage guard. Pitney Bowes Operator Guide April 2022...
  • Page 86 Managing your Device 4. Unwrap the printhead and remove the protective strip. 5. Squeeze the tabs and slide the printhead pegs into the lower set of grooves. Important: This step is critical to prevent device damage. Pitney Bowes Operator Guide April 2022...
  • Page 87 Managing your Device 6. Keep squeezing the tabs and push the printhead flush against the wall. The tabs snap outward when you place the printhead correctly. Pitney Bowes Operator Guide April 2022...
  • Page 88 Managing your Device Install the ink cartridge 1. Unwrap the ink cartridge and remove the silver foil strip from the ink cartridge. 2. Install the ink cartridge and close the guard. Pitney Bowes Operator Guide April 2022...
  • Page 89 Managing your Device 3. Close the cover. Connect the device to a power source Connect the device to a power source. Tap the power button. Pitney Bowes Operator Guide April 2022...

  • Page 90: Installing A Scale

    Install a scale if you did not install one when you installed your device. Your device contains step-by- step installation instructions for compatible scales. 1. Tap Settings. 2. Scroll to the Advanced Device Options section at the bottom of the Settings screen, then tap Scale Installation Guides. Pitney Bowes Operator Guide April 2022...

  • Page 91: Uploading System Logs

    Uploading system logs Your device creates system logs that monitor operations on your device. If you need to upload system logs to a Pitney Bowes support representative, you can find them in the Advanced Device Options section under Settings. 1. Tap Settings.
  • Page 92 5. Tap Upload Selected Logs. 6. Once the upload completes, an upload message bar appears at the bottom of the screen. 7. Tap OK or Got It in the message bar. 8. Tap Home to exit. Pitney Bowes Operator Guide April 2022...

  • Page 93: Printing Shipping Labels

    4 - Printing Shipping Labels In this section Signing in to and out of the shipping label app Printing a shipping label Comparing rates when printing a shipping label Creating a new sender address for shipping labels Editing the sender address for shipping labels Printing an international shipping label Creating and printing a USPS return shipping label Printing a USPS scan form...

  • Page 94: Signing In To And Out Of The Shipping Label App

    Use Create Shipping Labels to get the best pricing, free tracking, and detailed delivery history for USPS package services. You can also send via UPS® or FedEx®. The packaging options and benefits are almost identical. Pitney Bowes Operator Guide April 2022...
  • Page 95 1. Tap Create Shipping Labels on the Home screen. 2. Tap the carrier you wish to use. 3. Verify that the sender address is correct. If not, tap on the Sender field and select a new address. Pitney Bowes Operator Guide April 2022...
  • Page 96 Printing Shipping Labels 4. Select an account if cost accounts are enabled. Verify the selected cost account. Tap Cost Account and select an account to change or add the account.. 5. Tap Continue. Pitney Bowes Operator Guide April 2022...
  • Page 97 Printing Shipping Labels 6. Enter the recipient address manually or tap Address book to select one from the address book. 7. Tap Continue. 8. Tap a package type. Pitney Bowes Operator Guide April 2022...
  • Page 98 If you have an attached scale, place the package on the scale and tap Weight. Tap Scale and the weight appears. Tap Apply. If you do not have a scale, tap Weight and enter the weight, then tap Apply. 10. Tap Continue. 11. Tap the service you wish to use. Pitney Bowes Operator Guide April 2022...
  • Page 99 12. To add additional services, tap Add additional services. If you are not adding any extra services, go to step 14. 13. Select the desired services and tap Apply. 14. To print the label, tap Print. Pitney Bowes Operator Guide April 2022...

  • Page 100: Comparing Rates When Printing A Shipping Label

    If you have SendPro application software version 2.0.061R or later, your system allows you to compare the shipping rates of different carriers for every mailpiece or package. 1. Tap Create Shipping Labels on the Home screen. 2. Tap the carrier you wish to use. Pitney Bowes Operator Guide April 2022...
  • Page 101 4. If cost accounts are enabled, you must select an account. If an account is already present, verify that it is correct. To change or add the account, tap Cost Account and select an account. 5. Tap Continue. Pitney Bowes Operator Guide April 2022...
  • Page 102 Printing Shipping Labels 6. Enter the recipient address manually or tap Address book to select one from the address book. 7. Tap Continue. Pitney Bowes Operator Guide April 2022...
  • Page 103 If you have an attached scale, place the package on the scale and tap Weight. Tap Scale and the weight appears. Tap Apply. If you do not have a scale, tap Weight and enter the weight, then tap Apply. Pitney Bowes Operator Guide April 2022...
  • Page 104 The system displays a list of the available carriers along with their estimated delivery dates and the total cost to send the package. Scroll down the screen to view all the carriers and their rates. 11. Tap the carrier you want to use. This example uses Priority Mail. Pitney Bowes Operator Guide April 2022...
  • Page 105 12. To add additional services, tap Extra Services. If you are not adding any extra services, go to step 14. 13. Select the desired service or services. 14. Tap Apply. The system displays the total cost including the additional service. Pitney Bowes Operator Guide April 2022...

  • Page 106: Creating A New Sender Address For Shipping Labels

    You may need to enter the Sender and Recipient's phone number, as it is required for some services. Creating a new sender address for shipping labels If you need to ship from more than one address, you can add additional sender addresses to the Address Book. Pitney Bowes Operator Guide April 2022...

  • Page 107: Editing The Sender Address For Shipping Labels

    Add the sender and recipient addresses Select the package type and enter the dimensions Enter the type of items in the shipment Select Exemption type Add Customs information Select the shipping services required Print the shipping label Pitney Bowes Operator Guide April 2022...
  • Page 108 If you do not have a 1E50 or 1E60 laser printer, you print an international label from your SendPro Online or PitneyShip account using any 8.5 x 11 printer. Select the carrier 1. Tap Create Shipping Labels on the Home screen. 2. Tap the carrier you wish to use. Pitney Bowes Operator Guide April 2022...
  • Page 109 1. Verify that the sender address is correct. If not, tap on the Sender field and select a new address. 2. Select an account if cost accounts are enabled. Verify the selected cost account. Tap Cost Account and select an account to change or add the account. 3. Tap Continue. Pitney Bowes Operator Guide April 2022...
  • Page 110 Printing Shipping Labels 4. Enter the recipient address manually or tap Address book to select one from the address book. 5. Tap Continue. Select the package type and enter the dimensions 1. Select the package type. Pitney Bowes Operator Guide April 2022...
  • Page 111 Enter the type of items in the shipment 1. Enter the type of items included in your shipment, in this example Documents. 2. Select either Abandon it or Return to Sender if the item cannot be delivered. Pitney Bowes Operator Guide April 2022...
  • Page 112 5. Enter a description of each item, including the quantity, weight, value and where the item was made. 6. If appropriate, enter optional HS Tariff information. 7. To add additional items, tap Save and Add. 8. Tap Continue. Pitney Bowes Operator Guide April 2022...
  • Page 113 1. Tap Select Exemption Type and select the appropriate value. For further information, refer to the USPS.COM Postal Explorer. 2. Tap on the checkbox to agree to the USPS Privacy Act Statement. 3. Tap Continue. Pitney Bowes Operator Guide April 2022...
  • Page 114 If you have registered with the Import One-Stop Shop (IOSS) portal you can include your IOSS number with your additional customs information. Your device must have SendPro application software version 2.0.061R or later to use this feature. For more information about the IOSS, visit the IOSS FAQ page. Pitney Bowes Operator Guide April 2022...
  • Page 115 Printing Shipping Labels Select the shipping services required 1. Tap the service you wish to use. Pitney Bowes Operator Guide April 2022...
  • Page 116 Printing Shipping Labels 2. To add additional services, tap Extra Services. 3. Enter the value of the item. Tap Apply when complete. Pitney Bowes Operator Guide April 2022...

  • Page 117: Creating And Printing A Usps Return Shipping Label

    If you need to provide a label for someone to ship something back to you, you can create a return label. 1. Tap SendPro Apps on the Home screen, then tap Shipping History. All of the shipping labels appear by date. The most recent date appears first in the list. Pitney Bowes Operator Guide April 2022...

  • Page 118: Printing A Usps Scan Form

    Printing from your device. 1. Tap Envelope Printing on the Home screen. 2. From the Carrier Home screen, tap Shipping Manifests. 3. Tap USPS SCAN Form. The number of shipments included in the manifest appear. Pitney Bowes Operator Guide April 2022...

  • Page 119: Reprinting A Usps, Ups Or Fedex Shipping Label

    1. Sign in to SendPro Online or PitneyShip. In your web browser, go to https://login.pitneybowes.com/sendpro and sign in with your SendPro C, SendPro+ user ID and password. 2. In SendPro Online or PitneyShip, select Print > USPS SCAN Form from the menu at the top.

  • Page 120: Canceling A Ups Or Fedex Shipping Label

    2. Locate your label in the list. To sort by a different column, tap that column heading. To reverse the sort order, tap the same column heading again. 3. Tap on the shipment. 4. Tap Request Refund. 5. Select the box to agree to the conditions, then tap Continue. Pitney Bowes Operator Guide April 2022...
  • Page 121 Printing Shipping Labels Important: Labels for First-Class Large Envelope do not bear a tracking barcode. You cannot request a refund for them via the SendPro C, SendPro+ device. Sign in to sendpro.pitneybowes.com request a refund for these transactions. If your international package was returned by USPS due to COVID-19 restrictions, you cannot request a refund through SendPro Online or PitneyShip.
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  • Page 123 5 - Managing Shipping Labels In this section Using the Address Book About cost accounts for shipping labels Changing the default refill amounts for shipping labels Using cost accounts to charge back shipping label postage Turning on address autofill for shipping labels Adding new addresses to the shipping labels address book Managing your shipping labels cost accounts...

  • Page 124: Managing Shipping Labels

    Change the default refill amount for shipping labels to store an amount you want to refill your device with. 1. Tap Settings. 2. Scroll to Shipping Settings. 3. Tap Shipping Refills. 4. Tap Auto-refill Postage. 5. Tap the box under Default refill amount for trackable labels. Pitney Bowes Operator Guide April 2022...

  • Page 125: Using Cost Accounts To Charge Back Shipping Label Postage

    1. Tap SendPro Apps on the Home screen, then tap Cost Accounts. 2. Tap the Cost Account settings image in the upper right corner of the Cost Accounts screen. If cost accounts are not enabled, you will see this screen. Pitney Bowes Operator Guide April 2022...

  • Page 126: Turning On Address Autofill For Shipping Labels

    Autofill automatically fills in the address fields as you start to enter an address. This makes it easier to enter addresses when creating shipping labels. 1. Tap Settings. 2. Scroll down to Shipping Settings. 3. Tap SendPro Experimental Features. 4. Tap on the check box for Use Geosearch. Pitney Bowes Operator Guide April 2022...

  • Page 127: Adding New Addresses To The Shipping Labels Address Book

    To import multiple addresses to the address book on your device, use SendPro Online or PitneyShip. In your web browser, go to https://login.pitneybowes.com/sendpro and sign in with your SendPro C, SendPro+ user ID and password. Managing your shipping labels cost accounts Managing your shipping labels cost accounts includes: Turn on the cost accounts feature.

  • Page 128: Editing A Cost Account

    7. Tap Make this my default Cost Account to make this cost account automatically used for all shipping labels. 8. Tap Apply. Editing a cost account When you edit a cost account you can: Make an existing cost account active or inactive. Make the cost account the default cost account. Pitney Bowes Operator Guide April 2022...

  • Page 129: Refilling Postage For Shipping Labels

    If you have a wired network connection, you will see the following connection icon in the toolbar: If you have a wireless connection, you will see the following connection icon in the toolbar: To refill your shipping labels postage account: Pitney Bowes Operator Guide April 2022...

  • Page 130: Setting An Alert When Shipping Label Postage Refill Is Pending

    Arrange to have your device alert you when a shipping label postage refill is pending. In order to set up the alert you must also define a minimum postage threshold amount. To refill your shipping labels postage account: Pitney Bowes Operator Guide April 2022...

  • Page 131: Setting Up Your Fedex Account

    Use SendPro Online or PitneyShip to set up your FedEx account. You must do this before you use FedEx for shipping labels. You cannot set up a FedEx account on your SendPro C, SendPro+. In your web browser, go to https://login.pitneybowes.com/sendpro and sign in with your SendPro C, SendPro+ user ID and password.
  • Page 132 4. Tap Manage next to FedEx on the right side of the screen. The Manage FedEx Account screen appears. 5. Tap the Make this my default FedEx account box to use this as your default FedEx account. Pitney Bowes Operator Guide April 2022...

  • Page 133: Setting Up Your Ups Account

    Use SendPro Online or PitneyShip to set up your UPS account. You must do this before you use UPS for shipping labels. You cannot set up a UPS account on your SendPro C, SendPro+. In your web browser, go to https://login.pitneybowes.com/sendpro and sign in with your SendPro C, SendPro+ user ID and password.

  • Page 134: Setting Up Default Printing Options

    Tracking Number Email: Emails a tracking number for each new shipping label automatically. Shipment Delivery Email: Emails a delivery confirmation for each new shipping label automatically. Refund notifications: Emails a confirmation each time your postage balance receives a credit through a label refund. 1. Tap Settings. Pitney Bowes Operator Guide April 2022...

  • Page 135: Setting The Default Address For Usps Return Labels

    4. Tap the check box for I wish to use the same recipient address for all of my return labels. 5. Enter the address in the fields provided using the keypad on the screen. Tap the green check mark when done. Pitney Bowes Operator Guide April 2022...

  • Page 136: Determining How You Spend Your Shipping Labels Postage

    Your device has separate accounts for the Envelope Printing app and for the Create Shipping Labels app. To remove funds from one or both of your accounts, call Pitney Bowes support at 1-877-822-0996. Pitney Bowes deals with the funds from each account separately.

  • Page 137: Printing On Envelopes

    6 - Printing on envelopes In this section Navigating the Envelope Printing app Checking the available funds for printing postage Refilling postage for printing on envelopes What is Accounting Sending a First-Class Mail envelope Sending a large First-Class® envelope Sending Certified Mail Sending an international letter Advancing the date Printing additional postage...

  • Page 138: Navigating The Envelope Printing App

    8. View Account - Tap Account to charge back postage to departments or clients. Run reports showing how you spent your postage over specific time periods. If you did not purchase Accounting, you will not see the Accounting option. Pitney Bowes Operator Guide April 2022...
  • Page 139 Printing on envelopes Related topics Pitney Bowes Operator Guide April 2022...

  • Page 140: Checking The Available Funds For Printing Postage

    Printing on envelopes Checking the available funds for printing postage Viewing the amount available in your device 1. Tap Envelope Printing on the Home screen. 2. The Postage Balance shows the available funds in your device. Pitney Bowes Operator Guide April 2022...

  • Page 141: Refilling Postage For Printing On Envelopes

    Printing on envelopes Viewing the amount available in your postage account at Pitney Bowes 1. Tap Envelope Printing on the Home screen. 2. Tap Postage Balance. 3. Tap Refill Settings. Refilling postage for printing on envelopes Before you begin Check that your device is connecting to the internet.

  • Page 142: What Is Accounting

    For example, you can divide a top level department (account) into two additional sub sections (sub accounts and sub sub accounts). The Envelope Printing accounting structure can have up to a three level hierarchy: account (top level of the hierarchy) sub account (next possible level of the hierarchy) Pitney Bowes Operator Guide April 2022...

  • Page 143: Sending A First-Class Mail Envelope

    2. If you have the accounting feature enabled, tap Account and select an account. 3. Tap Class. 4. Tap Start Over to show a list of all the available classes. 5. Tap First-Class Retail Metered for a First-Class Mail envelope. Pitney Bowes Operator Guide April 2022...

  • Page 144: Sending A Large First-Class® Envelope

    8. Tap Apply. 9. Place the envelope on the scale. The weight appears. 10. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes.
  • Page 145 8. Select special services, if required. 9. Tap Apply. 10. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. If the envelope is too thick to go through the feeder, print the postage on a tape and apply the tape to the large envelope or flat.

  • Page 146: Sending Certified Mail

    If you're using E-Certified, enter the Mailer ID and tap Apply. 9. Enter the barcode from the label and tap Apply. 10. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes.

  • Page 147: Advancing The Date

    9. Tap Apply. 10. Place the envelope on the scale. The weight appears. 11. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes.

  • Page 148: Re-Dating Your Mail

    7. Tap the check mark when done. 8. Turn your envelope over to the blank side. 9. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes.

  • Page 149: Using Usps Special Services

    8. Turn the envelope over to the blank side. 9. Place the envelope on the feed deck. Depending on the SendPro C model you have, feed the envelope manually or tap Start to feed the envelope. The word “Redate” appears on the newly printed print on the back of the envelope.

  • Page 150: Using The Scale When Printing Postage

    8. Select the class and any special services required. 9. Tap Apply. 10. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes.

  • Page 151: Sealing Envelopes Without Printing Postage

    Use Seal Only mode to seal envelopes without printing anything. 1. Tap Envelope Printing on the Home screen. 2. Tap Print Mode. You may need to swipe up on the screen to see this option. Pitney Bowes Operator Guide April 2022...

  • Page 152: Sealing Envelopes When You Print Postage

    6. Insert the envelope into the device. The device seals the envelope. Sealing envelopes when you print postage You can seal envelopes and print postage at the same time with your SendPro C, SendPro+. Pitney Bowes Operator Guide...
  • Page 153 2. Slide the envelope flap under the edge of the feed deck so the moistener can wet the flap. 3. Tap Envelope Printing on the Home screen. 4. Tap Account and select an account if accounting is enabled on your device. Pitney Bowes Operator Guide April 2022...

  • Page 154: Zeroing The Scale

    Important: If the moistener tank is full and your envelopes do not seal correctly, clean or replace the moistener brush and wick. Zeroing the scale Zero the scale to set the weight to zero. Make sure there is nothing on the scale when you zero it. Pitney Bowes Operator Guide April 2022...

  • Page 155: Adding Insurance To Your Mail

    Tap Start Over and select a new class and any special services you need. Tap Apply after adding special services. b. Tap the Insurance box, enter the amount, and tap Apply. 4. To confirm, tap Apply. Pitney Bowes Operator Guide April 2022...

  • Page 156: Sending Mail Using Electronic Return Receipt (Err)

    Printing on envelopes 5. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. Sending mail using Electronic Return Receipt (ERR) Tracking services are available when you use the scale or Manual Weight entry method. The following steps are based on using Priority class and the Electronic Certified service with Electronic Return Receipt (ERR).

  • Page 157: Adding A Graphic To Your Envelope Or Tape

    Graphic ads are also known as ads, slogans or logos. Examples include PLEASE OPEN IMMEDIATELY, RECYCLE, and Season's Greetings. 1. Tap Envelope Printing on the Home screen. 2. Weigh your envelope, select a class, and select any special services required. Pitney Bowes Operator Guide April 2022...

  • Page 158: Printing A Graphic Without Printing Postage

    4. Select the graphic you wish to use. 5. Tap Apply. 6. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes.

  • Page 159: Printing Only The Date And Time

    Print the date and time to keep a record of when you receive incoming mail. 1. Tap Envelope Printing on the Home screen. 2. Tap Print Mode (you may have to scroll down to see this). 3. Select Date and Time Stamp. 4. Tap Apply. Pitney Bowes Operator Guide April 2022...
  • Page 160 Printing on envelopes 5. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. Pitney Bowes Operator Guide April 2022...
  • Page 161 7 - Managing Printing on Envelopes In this section Confirming your meter update Changing the default refill amount for printing postage Uploading postage transactions Clearing or resetting the number of mailpieces sent 164 Performing USPS postal inspections for postage printing Updating postal rates or software for printing on envelopes Confirm the effective date for postal rates...

  • Page 162: Managing Printing On Envelopes

    8. Tap the back arrow to return to the Home screen. From Envelope Printing: 1. Tap Envelope Printing from the Home screen. 2. Tap Postage Balance. 3. Tap Refill Settings. 4. Tap the box under Default refill amount. Pitney Bowes Operator Guide April 2022...

  • Page 163: Uploading Postage Transactions

    Uploading postage transactions Automatic upload of your postage transactions Your device automatically uploads your postage transactions to the Pitney Bowes Data Center. This occurs at least once during the day and once after hours. If you lock your device or turn it off for any extended period, it automatically uploads your transactions when you turn it on again.

  • Page 164: Clearing Or Resetting The Number Of Mailpieces Sent

    Keep your device turned on and connected to your network to get your automatic updates, as the device downloads updates during the evening hours. Manual postal rate updates 1. Select Rates and Updates: Tap SendPro Apps, then Rates and Updates. Pitney Bowes Operator Guide April 2022...

  • Page 165: Confirm The Effective Date For Postal Rates

    You can check to see if you have downloaded the latest rates for each postal class on your device. 1. Tap Envelope Printing. 2. Tap Class. 3. Tap Start Over to display a list of all the available classes. Pitney Bowes Operator Guide April 2022...

  • Page 166: Setting The Low Funds Warning For Printing Postage

    Setting up a mailer ID Your mailer ID is a 9-digit number that you need when using Electronic Return Receipt (ERR). To get your mailer ID, submit Form 5053, Bulk Proof of Delivery to the USPS. Pitney Bowes Operator Guide April 2022...

  • Page 167: Updating The Zip Code

    The ZIP code printed by your device should be either your ZIP code or the ZIP code of the post office picking up your mail. If your device prints an incorrect ZIP code, a Pitney Bowes representative must resolve this issue. Contact technical support for assistance.
  • Page 168 Tap Turn account passwords off if account passwords are on and you wish to turn them off. Tap OK. 6. Tap the back arrow on the top left side of the screen to return to the list of accounts. Pitney Bowes Operator Guide April 2022...

  • Page 169: Adding A Envelope Printing Account

    Tap Done if you do not need to create any more accounts. 11. Press the back arrow to return to the account list. Editing an account Edit an account when you want to change the account name, code, description, status or password. Pitney Bowes Operator Guide April 2022...

  • Page 170: Making An Account Inactive

    Make sure you do not need an account's data before you delete an account. When you delete an account, sub account or sub sub account, you delete its data. You cannot recover that data. Pitney Bowes Operator Guide April 2022...
  • Page 171 5. Tap OK. 6. Tap Yes, delete account to confirm. 7. Tap OK. 8. Tap the back arrow to return to the list of accounts. 9. Tap Cancel to return to the Envelope Printing screen. Pitney Bowes Operator Guide April 2022...
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  • Page 173 8 - View and Print Reports In this section Viewing receipts for refilling postage for Envelope Printing Viewing the total spent on printing postage Viewing the postage refill history Printing a funds report Running account reports Emailing an account report Setting the report period for an account Setting the account report preferences Creating a shipping report...

  • Page 174: View And Print Reports

    1. Tap History & Reports at the bottom of the Home screen. 2. Tap the Refill History report in the Envelope Printing Reports section. 3. Tap on a postage refill to open a refill receipt. Important: At this time, you can only view the report. Pitney Bowes Operator Guide April 2022...

  • Page 175: Printing A Funds Report

    2. Tap the piece count in the upper right. 3. Tap Print Report. 4. Tap SendPro C Envelope Printer. 5. Insert an envelope into the device. The device prints the report. 6. Tap the back arrow to return to the Envelope Printing app.

  • Page 176: Emailing An Account Report

    3. Tap Reports. 4. Tap View & print reports. 5. Tap the report to select it. 6. Tap Next. 7. Tap Actions or View Reports at the bottom of the screen. 8. Tap Email Report. Pitney Bowes Operator Guide April 2022...

  • Page 177: Setting The Report Period For An Account

    Set the reporting period of an account report by setting its start and end dates. 1. Tap SendPro Apps on the Home screen. 2. Tap Manage Accounts. 3. Tap Reports. 4. Tap Report period. Pitney Bowes Operator Guide April 2022...

  • Page 178: Setting The Account Report Preferences

    Set the account report preferences to select the account level you wish to report on (Account, Sub account or Sub sub account). You can also choose how you want to identify accounts: by Name or by Code. Pitney Bowes Operator Guide April 2022...

  • Page 179: Creating A Shipping Report

    You will receive an email with an attached .csv transactions history file. Related topics Creating a USPS shipping label refund report You can view and print all the USPS shipping label refunds you have requested on your device. Pitney Bowes Operator Guide April 2022...
  • Page 180 4. (Optional) To create an email report of all the USPS shipping label refunds: a. Tap Create Report. b. Enter the email address. Tap the green check mark to confirm. c. Tap Email Report. d. You will receive an email with an attached .csv transactions history file. Pitney Bowes Operator Guide April 2022...
  • Page 181 9 - Maintenance In this section Printing a test pattern Replacing the ink cartridge Cleaning the printhead Cleaning the moistener brush and wick assembly Filling the moistener tank Avoiding envelope sealing issues Preventing envelope feeding problems Moving your device...

  • Page 182: Maintenance

    If this new pattern still has broken or missing lines, you may need to replace the ink cartridge or clean or replace the printhead. If you see no improvement in print quality, do not repeat the cleaning, as cleaning the print nozzles consumes ink. Good Test Pattern Bad Test Pattern Pitney Bowes Operator Guide April 2022...

  • Page 183: Replacing The Ink Cartridge

    2. Scroll down and tap Mail Printer Maintenance. 3. Tap Install Ink. 4. Lift the top cover. The ink cartridge moves to the front position. 5. Remove the ink cartridge, as shown on the label next to the cartridge holder. Pitney Bowes Operator Guide April 2022...

  • Page 184: Cleaning The Printhead

    9. Print a test pattern to ensure that your ink cartridge installs properly. Cleaning the printhead If you clean the print nozzle and you still get a bad test print pattern, try cleaning the printhead. Pitney Bowes Operator Guide April 2022...
  • Page 185 2. Scroll down and tap Mail Printer Maintenance. 3. Tap Install Printhead. 4. Lift the cover. The ink cartridge moves to the front position. 5. Flip the ink cartridge cover open. 6. Remove the ink cartridge. Pitney Bowes Operator Guide April 2022...
  • Page 186 Maintenance 7. Squeeze the tabs on either side of the printhead. 8. While squeezing, lift and tilt to the printhead to the right. The printhead should come up out of the device. Pitney Bowes Operator Guide April 2022...
  • Page 187 9. Clean off the printhead by wiping the surface of the printhead with a dry, lint-free cloth or a foam swab. 10. Squeeze the tabs and slide the printhead pegs into the lower set of grooves. Warning: If you do not seat the printhead correctly it can damage the device. Pitney Bowes Operator Guide April 2022...
  • Page 188 Maintenance 11. Keep squeezing the tabs and push the printhead flush against the wall. The tabs snap outward when placed correctly. 12. Install the ink cartridge and close the guard. Pitney Bowes Operator Guide April 2022...

  • Page 189: Cleaning The Moistener Brush And Wick Assembly

    16. If the test pattern looks good, tap Done. Cleaning the moistener brush and wick assembly Clean the moistener brush and wick if the moistener tank is full and your envelopes are not sealing properly. Pitney Bowes Operator Guide April 2022...
  • Page 190 Maintenance 1. Unscrew the plastic thumbscrew under the moistener base. 2. Lift the moistener brush assembly off the top of the moistener base. Pitney Bowes Operator Guide April 2022...
  • Page 191 Maintenance 3. Turn the assembly over and slide the moistener brush out of the holder. 4. Locate the wick on the moistener base. Pitney Bowes Operator Guide April 2022...
  • Page 192 Maintenance 5. Remove the metal grate and wick from the moistener base. Pitney Bowes Operator Guide April 2022...

  • Page 193: Filling The Moistener Tank

    10. If your envelopes still are not sealing properly, you can order a Moistener Replacement Kit (part number 621-8) by calling 1-800-243-7824. Filling the moistener tank Your device will need refills of E-Z Seal® in order to seal envelopes. Follow these steps to fill the moistener tank. Pitney Bowes Operator Guide April 2022...

  • Page 194: Avoiding Envelope Sealing Issues

    Having enough sealant in the moistener tank. Placing the envelope correctly on the feed deck. Maintaining the wick or brush in the moistener. 1. Check the level of sealant in the moistener tank. Add more if required. Pitney Bowes Operator Guide April 2022...

  • Page 195: Preventing Envelope Feeding Problems

    2. Slide the envelope into the feeder until you feel it touch the rollers. You hear the motor begin. Do not release the envelope until the feeder grabs it to pull it through the device. Pitney Bowes Operator Guide April 2022...

  • Page 196: Moving Your Device

    6. Unplug the power cord and pack it with the device. 7. Once in the new location, re-install all USB cables and devices. 8. Plug the power cord into the device and power outlet. Pitney Bowes Operator Guide April 2022...
  • Page 197 Maintenance 9. Re-install the ink cartridge. 10. Re-install the moistener assembly. Pitney Bowes Operator Guide April 2022...
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  • Page 199: 10 - Supplies

    10 - Supplies In this section Supplies, ink cartridges, and options...

  • Page 200: Supplies, Ink Cartridges, And Options

    608-0 E-Z Seal ® Sealing Solution - 5 gallon Cubetainer 605-0 Moistener Brush, Wick and Grate for 621-8 SendPro C, SendPro+, Models with PCN 2H00 and 8H00 Moistener Brush, Wick and Grate for 770-T SendPro C, SendPro+ 25 double sheets...
  • Page 201 SendPro C, SendPro+ super blue ink cartridge 17 ml SL-798-0SB SendPro C, SendPro+ super blue ink cartridge 35 ml 793-5SB (Not in USA) SendPro C, SendPro+ 0 super blue ink cartridge 45 ml 765-9SB Pitney Bowes Operator Guide April 2022...
  • Page 202 Backlit self-standing graphical tower display for MP82 scale MP00099 External USB platform scale (15/30 lb.) MT30 External USB platform scale (70 lb.) MT70 2.0 4-port USB Hub 552-3 I D barcode scanner 1E02 Report Printer 1E50 Envelope drop stacker HZ80001 Pitney Bowes Operator Guide April 2022...

  • Page 203: 11 - Device Information

    11 - Device Information In this section USPS requirements Key in Postage Sections of the meter impression Finding the SendPro application software version Postal Security Device Parts of the SendPro C, SendPro+ Connections on the back Specifications Material specifications...

  • Page 204: Usps Requirements

    The USPS requires your postage to be calculated using a scale. This ensures that your mail always has the correct postage, and that you are not overpaying, or having mail returned for insufficient postage. Key in Postage is not available on any of the SendPro C devices. Sections of the meter impression The meter impression contains elements that identify the mailer and the type of mail.

  • Page 205: Finding The Sendpro Application Software Version

    SendPro is the software that runs many features on your device. If you need to check which version you have, follow these steps. 1. Tap Settings. 2. Scroll to Advanced Device Options. 3. Tap About this Device. Pitney Bowes Operator Guide April 2022...

  • Page 206: Postal Security Device

    USPS to perform physical inspections, thereby making your device easier and more convenient for you to use. Parts of the SendPro C, SendPro+ Familiarize yourself with the parts of your SendPro C, SendPro+. Pitney Bowes Operator Guide April 2022...

  • Page 207: Connections On The Back

    7. Semi-automatic feeder - Feeds and seals envelopes. Also feeds postcards and tape strips. 8. Optional thermal label printer - Prints shipping labels without using ink. Connections on the back Familiarize yourself with the ports on the back of your device. Pitney Bowes Operator Guide April 2022...

  • Page 208: Specifications

    2. USB port, type B host - Service personnel use only. 3. RJ45 - Use for a wired network connection. Specifications Review the specifications of your SendPro C, SendPro+ including the throughput, ink cartridge yield and other component details. Power requirements 100-240 VAC, 50/60 Hz, 1.0 A...
  • Page 209 17.6 lbs Throughput (Letters Per Minute) SendPro C® Lite - 50 letters per minute SendPro C®, SendPro®+ - up to 65 letters per minute Actual throughput varies, depending on the material used, device condition, use of moistener, etc. Ink Cartridge Life 17 ml cartridge - yields up to 1,500 impressions.
  • Page 210 1 in x 7 in Tapes and Strips Self-adhesive, dual tape strip for use on mailpieces that are too large to run in the device. Ideal for adding postage to oversized envelopes, priority mail and packages. Pitney Bowes Operator Guide April 2022...

  • Page 211: Material Specifications

    3 in – This is the height of the inner edge of the side guide Envelope Weight Minimum: 0.035 oz Maximum: 16 oz Tape Size Minimum: 1.75 x 4 in Maximum: 1.76 x 8 in Pitney Bowes Operator Guide April 2022...
  • Page 212 For envelopes with a flap length from 1-2.36 in, the minimum flap angle is 18 degrees. For envelopes with a flap length greater than 2.36 in to the maximum flap length for the particular model, the minimum flap angle is 21 degrees. Pitney Bowes Operator Guide April 2022...
  • Page 213 Device Information Pitney Bowes Operator Guide April 2022...
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  • Page 215: Contacting Pitney Bowes

    12 - Contacting Pitney Bowes In this section Contacting Pitney Bowes...

  • Page 216: Contacting Pitney Bowes

    Note that the serial number appears blurred here for security reasons. Be sure to have the following information available before contacting Pitney Bowes Technical Support: Provide a description of the problem...
  • Page 217 What steps have you already tried to fix the problem? If you tried, what happened? Contact Technical and Account Support Check the Pitney Bowes support site to make sure you have the latest information about your product. Visit us at: www.pitneybowes.com/support www.pitneybowes.com/ca/en/support...
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  • Page 219: 13 - Safety

    13 - Safety In this section Lithium Ion Battery Agency Compliance Information Important Safety Notes Note for California Customers Only on all Models...

  • Page 220: Lithium Ion Battery

    This product contains a lithium ion battery. The battery must be recycled or disposed of properly. If you are leasing this product, you must return it to Pitney Bowes. Alternatively, contact your local waste disposal or recycle facility for instructions on how to dispose of it properly.
  • Page 221 The cabinet encloses hazardous parts. If you should drop or otherwise damage the unit, call Pitney Bowes. Use only Pitney Bowes approved ink, tape strips, and cleaners. To obtain Material Safety Data Sheets (MSDS) for OSHA requirements, please go to www.pb.com/msds. When prompted, enter the product name, manufacturer, the Pitney Bowes MSDS Number, or reorder number of the item you are interested in.

  • Page 222: Note For California Customers Only On All Models

    See: http://www.dtsc.ca.gov/hazardouswaste/perchlorate/ Servicing Please refer to the warranty information if problems occur. For reference purposes, the Pitney Bowes U.S. Service Center contact address is: Pitney Bowes Inc., 3001 Summer Street, Stamford, CT, 06926. All inquiries can be done by calling 1-800-522-0020 and following the telephone prompts.

  • Page 223: Third Party Software

    14 - Third party software In this section Third party software...

  • Page 224: Third Party Software

    Third party software Third party software Third party software may have been incorporated into this product by Pitney Bowes Inc. (“PBI”) under permission from PBI’s licensors. Any special terms and conditions that apply to such software are provided below: This product contains the following software: Okhttp3 which is licensed under the Apache License, Version number 2.0.
  • Page 225 The source code for this software is available from https://github.com/JamesNK/Newtonsoft.Json. MaterialChips which is licensed under the Apache License, Version number 2.0. The license can be downloaded from: http://www.apache.org/licenses/LICENSE-2.0.html. The source code for this software is available from https://github.com/DoodleScheduling/android-material-chips. Pitney Bowes Operator Guide April 2022...
  • Page 226 This product contains Paho.mqtt.java, which is licensed under the Eclipse Public License - v 2.0 and the Eclipse Distribution License - v 1.0. The licenses can be downloaded from https://www.eclipse.org/legal/epl-2.0/ and https://www.eclipse.org/org/documents/edl-v10.php, respectively. The modified source code can be downloaded from: https://github.com/PitneyBowes. Pitney Bowes Operator Guide April 2022...

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