Pitney Bowes SendPro C Lite Operator's Manual
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Pitney Bowes SendPro C Lite Operator's Manual

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Shipping & Mailing
Postage Meters
SendPro® C Lite,
SendPro® C,
SendPro®+
PCN 8H00
 
Operator Guide
US English Edition
SV63317 Rev H
February 2021

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Summary of Contents for Pitney Bowes SendPro C Lite

  • Page 1 Shipping & Mailing Postage Meters SendPro® C Lite, SendPro® C, SendPro®+ PCN 8H00   Operator Guide US English Edition SV63317 Rev H February 2021...
  • Page 2 Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is granted by providing this information.

  • Page 3: Table Of Contents

    Using USPS special services Funds Updating postal rates or software for printing Using USPS Informed Delivery on envelopes Installing the SendPro C Lite, SendPro C, Refilling postage for printing on envelopes SendPro+ Sealing envelopes Installing the SendPro C Lite, SendPro C,...
  • Page 4 Refilling postage for shipping labels Adding a graphic to your envelope or tape Setting an alert when shipping label postage Sending mail using Electronic Return Receipt refill is pending (ERR) Setting up your FedEx account Pitney Bowes Operator Guide February 2021...
  • Page 5 Avoiding envelope sealing issues Deleting an Envelope Printing or Print on Envelopes account Preventing envelope feeding problems Creating presets for printing postage Managing product email notifications Viewing presets for printing postage Moving your device Pitney Bowes Operator Guide February 2021...
  • Page 6 11 - Device Information USPS requirements Key in Postage Sections of the meter impression Postal Security Device Parts of the SendPro C Lite, SendPro C, SendPro+ Connections on the back of the device Specifications 12 - Technical Support Contacting Pitney Bowes...

  • Page 7: Quick Start Guide

    1 - Quick start guide In this section Finding the Product Code Number (PCN) and serial number Navigating the Home screen Printing a shipping label or printing postage on an envelope Printing a shipping label Using cost accounts to charge back shipping label postage costs Adding a Trackable Labels or Shipping Labels cost account...
  • Page 8 Quick start guide Creating presets for printing postage Selecting a preset for printing postage Ordering supplies from your device Pitney Bowes Operator Guide February 2021...

  • Page 9: Finding The Product Code Number (Pcn) And Serial Number

    Note that the serial number appears blurred here for security reasons. Navigating the Home screen The Home screen on the SendPro C Lite, SendPro C, SendPro+ device provides the starting point for creating either a shipping label or printing postage. Pitney Bowes...
  • Page 10 Tap on SendPro Apps to access to a variety of applications to support and enhance your device. For example, you can: Check for rates and updates (Rates and Updates) Get a history of shipping labels created (Shipping History) Check the status of your network connection (Network Connection). Pitney Bowes Operator Guide February 2021...
  • Page 11 Essential tools and guides. Voice (mobile app) and text search to resolve issues quickly. Product health management and tracking. Account balances and case status. Spending and saving insights to track your budget more effectively. Pitney Bowes Operator Guide February 2021...
  • Page 12 (2) Home - Return to the Home screen from anywhere in Trackable Labels or Shipping Labels or Envelope Printing or Print on Envelopes. (3) Tap the question mark in the toolbar to open the SendPro Care app. Pitney Bowes Operator Guide February 2021...

  • Page 13: Printing A Shipping Label Or Printing Postage On An Envelope

    USPS package services. You can also send via UPS® or FedEx®. The packaging options and benefits are almost identical. Use Trackable Labels or Shipping Labels for the following USPS flat rate envelopes Thick envelopes Poly mailers Pitney Bowes Operator Guide February 2021...
  • Page 14 Quick start guide USPS non flat rate envelopes Boxes USPS flat rate boxes USPS non flat rate boxes Tube Use Envelope Printing or Print on Envelopes for the following Large envelopes Standard envelopes and postcards Pitney Bowes Operator Guide February 2021...

  • Page 15: Printing A Shipping Label

    1. Tap Envelope Printing or Print on Envelopes on the Home screen. 2. Tap the carrier you wish to use. 3. Verify that the sender address is correct. If not, tap on the Sender field and select a new address. Pitney Bowes Operator Guide February 2021...
  • Page 16 4. If cost accounts are enabled, you must select an account. If an account is already present, verify that it is correct. To change or add the account, tap the Cost Account field and select an account. 5. Tap Continue. Pitney Bowes Operator Guide February 2021...
  • Page 17 Quick start guide 6. Enter the recipient address manually or tap the Address book icon to select one from the address book. 7. Tap Continue. 8. Tap a package type. Pitney Bowes Operator Guide February 2021...
  • Page 18 Scale and the weight appears. Tap Apply. If you do not have a scale, tap on the Weight button and enter the weight, then tap Apply. 10. Tap Continue. 11. Tap the service you wish to use. Pitney Bowes Operator Guide February 2021...
  • Page 19 12. To add additional services, tap Add additional services. If you are not adding any extra services, go to step 14. 13. Select the desired services and tap Apply. 14. To print the label, tap Print. Pitney Bowes Operator Guide February 2021...

  • Page 20: Using Cost Accounts To Charge Back Shipping Label Postage Costs

    1. Open the Cost Accounts screen: Tap Cost Accounts in the application drawer at the bottom of the Home screen, or, Tap SendPro Apps on the Home screen, then tap Cost Accounts. Pitney Bowes Operator Guide February 2021...
  • Page 21 To assign a cost account to every label, tap the check box for Require cost account for all shipments. 4. Tap Apply. Once you turn cost accounts on, you will need to have at least 1 cost account to print a shipping label. Pitney Bowes Operator Guide February 2021...

  • Page 22: Adding A Trackable Labels Or Shipping Labels Cost Account

    Adding an Envelope Printing or Print on Envelopes account Add accounts to record Envelope Printing or Print on Envelopes usage by department. 1. Tap Envelope Printing or Print on Envelopes on the Home screen. 2. Tap Account. Pitney Bowes Operator Guide February 2021...
  • Page 23 Tap Add a Sub Account to this account to add a sub account to the account you just created. Tap Done if you do not need to create any more accounts. 13. Press the back-arrow to return to the account list. Pitney Bowes Operator Guide February 2021...

  • Page 24: Printing Postage On Envelopes

    7. Tap Tape to begin printing postage on tape. To print more than one tape, tap on the number in the Tape button and enter the number of tapes. The Tape button is only present on SendPro C models equipped with an automatic feeder. Pitney Bowes Operator Guide February 2021...
  • Page 25 Date and Time Stamp Date Correction Graphic Only Postage Correction Postage Printing - Printing postage on an envelope is the default mode. Seal Only- Bypass all printing. Test Print - Check the quality of postage imprint. Pitney Bowes Operator Guide February 2021...

  • Page 26: Preventing Envelope Feeding Problems

    Sending a First-Class mail envelope First class mail is an economical way to send mailpieces through the USPS. You can send standard postcards, letters and large envelopes and small packages up to 15.99 ounces. Pitney Bowes Operator Guide February 2021...

  • Page 27: Sending A Large First-Class® Envelope

    Advisor app. To open the Postal Advisor: Tap Postal Advisor in the application drawer at the bottom of the Home screen, or, Tap SendPro Apps on the Home screen, then tap USPS Postal Advisor. Pitney Bowes Operator Guide February 2021...
  • Page 28 If the mailpiece is less than 3.5 oz, but has the dimensions of a flat: 1. Tap the Home icon in the toolbar. 2. Tap Envelope Printing or Print on Envelopes. 3. If you have the accounting feature enabled, tap Account and select an account. Pitney Bowes Operator Guide February 2021...

  • Page 29: Sending Certified Mail

    5. Tap a class that you can combine with Certified Mail (for example, First Class or Priority Mail). 6. Tap the mailpiece type (for example, letter or large envelope). 7. Select Certified and tap Apply. Pitney Bowes Operator Guide February 2021...

  • Page 30: Sending An International Letter

    "Transaction upload status, Upload success" with a check mark. Tap the check mark. Sending mail using a Certificate of Mailing Purchase a Certificate of Mailing when you need to have proof that you sent a letter or package. Pitney Bowes Operator Guide February 2021...
  • Page 31 Envelope Printing or Print on Envelopes. 5. Scroll down and tap Print Mode on the Envelope Printing or Print on Envelopes screen. 6. Tap Certificate of Mailing. Pitney Bowes Operator Guide February 2021...

  • Page 32: Using Usps Special Services

    6. Enter a ZIP code if required. 7. For some classes, you need to either scan or manually enter the Electronic Certified barcode from your label, and then attach your label to your envelope or package. 8. Tap Apply. Pitney Bowes Operator Guide February 2021...

  • Page 33: Updating Postal Rates Or Software For Printing On Envelopes

    3. To continue tap Got it. Manual software updates 1. Select Rates and Updates: Tap Rates and Updates in the application drawer at the bottom of the Home screen, or Tap SendPro Apps, then Rates and Updates. Pitney Bowes Operator Guide February 2021...

  • Page 34: Refilling Postage For Printing On Envelopes

    1. Tap Envelope Printing or Print on Envelopes on the Home screen. 2. Tap Postage Balance. 3. Tap Refill Postage. 4. Enter the amount of postage you wish to add. 5. Tap Refill Mail Postage. Pitney Bowes Operator Guide February 2021...

  • Page 35: Sealing Envelopes

    2. Slide the envelope flap under the edge of the feed deck so the moistener can wet the flap. Important: If the moistener tank is full and your envelopes do not seal correctly, clean or replace the moistener brush and wick. Pitney Bowes Operator Guide February 2021...

  • Page 36: Filling The Moistener Tank

    Replace the ink cartridge when the low ink warning appears to ensure your device is in optimal working condition. 1. Tap Settings on the toolbar. 2. Scroll down and tap Mail Printer Maintenance. 3. Tap Install Ink. 4. Lift the top cover. The ink cartridge moves to the front position. Pitney Bowes Operator Guide February 2021...
  • Page 37 Quick start guide 5. Remove the ink cartridge, as shown on the label next to the cartridge holder. 6. Insert the new ink cartridge, and then close the ink cartridge guard. Pitney Bowes Operator Guide February 2021...

  • Page 38: Printing A Test Pattern

    If this new pattern still has broken or missing lines, you may need to replace the ink cartridge or clean or replace the printhead. If you see no improvement in print quality, do not repeat the cleaning, as cleaning the print nozzles consumes ink. Pitney Bowes Operator Guide February 2021...

  • Page 39: Adding Favorite Apps

    Add your favorite apps to the app drawer to make them easy to find on the Home screen. 1. Tap SendPro Apps on the Home screen. All the available apps display. 2. Tap Edit favorites and a star appears next to each app. Pitney Bowes Operator Guide February 2021...

  • Page 40: Creating Presets For Printing Postage

    1. Tap Envelope Printing or Print on Envelopes on the Home screen. 2. Tap Class, select the class and any special services, messages or graphics. 3. Verify the settings on the Envelope Printing or Print on Envelopes screen. Pitney Bowes Operator Guide February 2021...

  • Page 41: Selecting A Preset For Printing Postage

    5. Tap Save New Preset to save it. If you wish to save it and replace the default setting, tap Replace Default Preset. 6. For a new preset, enter a name, then tap Save. Selecting a preset for printing postage Select a preset to quickly select a commonly-used group of settings. Pitney Bowes Operator Guide February 2021...

  • Page 42: Ordering Supplies From Your Device

    Tap the "i" to open the online operator guide. This contains detailed information on using the Supplies app. b. View alerts and notifications Tap the Bell icon to view your order status or any notifications. Pitney Bowes Operator Guide February 2021...
  • Page 43 If you do not use the AutoInk program, as soon as ink level for your device drops below 20%, an Order Now button appears next to Your Ink Level in the Supplies app. To order ink, tap Order Now. If you enrolled in AutoInk, the service automatically orders ink for you. Pitney Bowes Operator Guide February 2021...
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  • Page 45 2 - Connectivity information In this section Setting up a wired network connection Setting up a wireless (Wi-Fi) network connection Connecting to a hidden Wi-Fi network Deleting a Wi-Fi network Checking your network connection Finding the MAC address for wired and wireless networks Setting up a proxy server...

  • Page 46: Connectivity Information

    Connectivity information Setting up a wired network connection Use a network cable to connect your SendPro C Lite, SendPro C, SendPro+ device to the Pitney Bowes Data Center. First, determine the connection type: 1. Tap Settings on the toolbar. 2. Tap Wired.

  • Page 47: Setting Up A Wireless (Wi-Fi) Network Connection

    Netmask, Gateway and DNS Address as well as the proxy information. Setting up a wireless (Wi-Fi) network connection You can connect your SendPro C Lite, SendPro C, SendPro+ device via a wireless network connection. You can also connect your device to your mobile phone's hotspot, should the need arise.

  • Page 48: Connecting To A Hidden Wi-Fi Network

    Add a network when you want to connect using Wi-Fi and your network is not present in the Wi-Fi list. 1. Tap Settings on the toolbar. 2. Tap Wi-Fi in the Device & Network section to see a list of available networks. 3. Tap Add Network at the top of the Wi-Fi screen. Pitney Bowes Operator Guide February 2021...

  • Page 49: Deleting A Wi-Fi Network

    You don't want your device to automatically connect to that network or You need to resolve a wireless network issue. 1. Tap Settings on the toolbar. 2. Tap Wi-Fi in the device& Network section to see a list of available networks. Pitney Bowes Operator Guide February 2021...

  • Page 50: Checking Your Network Connection

    4. Tap Forget to delete the network connection. Checking your network connection Check your device has access to all the required internet services by using the network checking application. The app helps diagnose issues if you cannot connect to the internet. Pitney Bowes Operator Guide February 2021...

  • Page 51: Finding The Mac Address For Wired And Wireless Networks

    Your device contains two MAC addresses. However, depending on your chosen connection method it will only be using one MAC address. Connecting via a Wireless connection 1. Tap Settings on the toolbar. 2. Tap Wi-Fi. Pitney Bowes Operator Guide February 2021...
  • Page 52 Connectivity information 3. The MAC address appears above the list of wireless networks. Connecting via a wired connection 1. Tap Settings on the toolbar. 2. Tap Wired (Ethernet). Pitney Bowes Operator Guide February 2021...
  • Page 53 4. Tap X to close this window. 5. Tap Close, then the back-arrow to return to the Home screen. If the MAC address does not display, try these steps: 1. Tap Settings on the toolbar. Pitney Bowes Operator Guide February 2021...

  • Page 54: Setting Up A Proxy Server

    Scroll down and tap the arrow next to Proxy, then select Manual. For Wired (Ethernet): a. Select either DHCP or Static IP. b. If you select DHCP, tap on the drop-down arrow next to Proxy Setting and select Manual. Pitney Bowes Operator Guide February 2021...
  • Page 55 7. If your Proxy Server requires authentication, select the Need Authentication check box and additional fields will appear. a. Enter the Proxy Username. This may be case sensitive for some proxy servers. b. Enter the Proxy Password. This is case sensitive for proxy servers. Pitney Bowes Operator Guide February 2021...
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  • Page 57: Managing Your Device

    Adding favorite apps Setting up Energy Saver Managing your Pitney Bowes USPS Postage Funds Using USPS Informed Delivery Installing the SendPro C Lite, SendPro C, SendPro+ Installing the SendPro C Lite, SendPro C, SendPro+ Installing a scale Uploading system logs...

  • Page 58: Creating Or Disabling The Security Pin

    3. Tap Change PIN or Turn OFF Security PIN. 4. Enter the current security PIN for either option. Manually lock your device 1. Tap the user profile icon in the upper right corner of the toolbar. Pitney Bowes Operator Guide February 2021...

  • Page 59: Adjusting Time Zone And Location Code

    3. Enter the new Location Code. See the list of location codes in the related topics section. 4. Enter the Time Zone. 5. Tap Apply. Adjusting display brightness Set the brightness of the display to suit your work space. 1. Tap Settings on the toolbar. Pitney Bowes Operator Guide February 2021...

  • Page 60: Adding Favorite Apps

    Use the energy saver to reduce energy usage. The energy saver turns your device off after a period of inactivity. 1. Tap Settings on the toolbar. 2. Tap Energy Saver in the device & Network section. Pitney Bowes Operator Guide February 2021...

  • Page 61: Managing Your Pitney Bowes Usps Postage Funds

    If this is the first time you are using Informed Delivery on your device you need to verify your USPS account. Follow the prompts to complete the verification process. Installing the SendPro C Lite, SendPro C, SendPro+ If you are installing a SendPro C Lite, SendPro C, SendPro+ for the very first time, follow these instructions. Pitney Bowes...
  • Page 62 Continue installation steps Before you begin Before you being installing your new SendPro C Lite, SendPro C, SendPro+, you need to decide how you are going to pay for postage and what type of connection (wired or wireless) you wish to use.
  • Page 63 If you have logged into Your Account on Pitney Bowes, or if you have used SendPro Online to send a package, you can link to that account and use that email address and password.
  • Page 64 Managing your device Unpack the device Warning: Do not connect the SendPro C Lite, SendPro C, SendPro+ to a power source yet and be sure to grab the entire feeder and not just the flap. Pitney Bowes Operator Guide February 2021...
  • Page 65 Managing your device Remove all the packing materials from your device. Pitney Bowes Operator Guide February 2021...
  • Page 66 Managing your device Install the printhead 1. Open the cover to access the ink carriage. 2. Remove the packing tape from the ink carriage. 3. Open the ink carriage guard. Pitney Bowes Operator Guide February 2021...
  • Page 67 Managing your device 4. Unwrap the printhead and remove the protective strip. 5. Squeeze the tabs and slide the printhead pegs into the lower set of grooves. Warning: This step is critical to prevent system damage. Pitney Bowes Operator Guide February 2021...
  • Page 68 6. Keep squeezing the tabs and push the printhead flush against the wall. Tabs will snap outward when placed correctly. Install the ink cartridge 1. Unwrap the ink cartridge and remove the silver foil strip from the ink cartridge. Pitney Bowes Operator Guide February 2021...
  • Page 69 Managing your device 2. Install the ink cartridge and close the guard. 3. Close the cover. Pitney Bowes Operator Guide February 2021...
  • Page 70 1. Wait for the system to start up. 2. Tap Get Started on the touchscreen and continue the installation steps on the screen. 3. Tap Got it when you see the message 'You're ready to start sending'. Pitney Bowes Operator Guide February 2021...

  • Page 71: Installing The Sendpro C Lite, Sendpro C, Sendpro

    Managing your device Installing the SendPro C Lite, SendPro C, SendPro+ If you are installing a SendPro C Lite, SendPro C, SendPro+ for the very first time, follow these instructions. Before you begin Open the box Unpack the device Install the printhead...
  • Page 72 If you have logged into Your Account on Pitney Bowes, or if you have used SendPro Online to send a package, you can link to that account and use that email address and password.
  • Page 73 Managing your device Unpack the device Warning: Do not connect the SendPro C Lite, SendPro C, SendPro+ to a power source yet and be sure to grab the entire feeder and not just the flap. Pitney Bowes Operator Guide February 2021...
  • Page 74 Managing your device Remove all the packing materials from your device. Pitney Bowes Operator Guide February 2021...
  • Page 75 Managing your device Install the printhead 1. Open the cover to access the ink carriage. 2. Remove the packing tape from the ink carriage. 3. Open the ink carriage guard. Pitney Bowes Operator Guide February 2021...
  • Page 76 Managing your device 4. Unwrap the printhead and remove the protective strip. 5. Squeeze the tabs and slide the printhead pegs into the lower set of grooves. Warning: This step is critical to prevent system damage. Pitney Bowes Operator Guide February 2021...
  • Page 77 6. Keep squeezing the tabs and push the printhead flush against the wall. Tabs will snap outward when placed correctly. Install the ink cartridge 1. Unwrap the ink cartridge and remove the silver foil strip from the ink cartridge. Pitney Bowes Operator Guide February 2021...
  • Page 78 Managing your device 2. Install the ink cartridge and close the guard. 3. Close the cover. Pitney Bowes Operator Guide February 2021...
  • Page 79 1. Wait for the system to start up. 2. Tap Get Started on the touchscreen and continue the installation steps on the screen. 3. Tap Got it when you see the message 'You're ready to start sending'. Pitney Bowes Operator Guide February 2021...

  • Page 80: Installing A Scale

    3. To view all the available scales, swipe to the left on the screen. 4. Tap to select the appropriate scale, then tap Continue. 5. Follow the instructions displayed on your screen. To advance to the next step, swipe the screen to the left. Pitney Bowes Operator Guide February 2021...

  • Page 81: Uploading System Logs

    5. Tap the Upload Selected Logs button. 6. The message "Sending Log Files" appears. Once the upload is complete, the message "Upload Complete" displays. 7. Tap Got It to return to the Home screen. Pitney Bowes Operator Guide February 2021...
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  • Page 83 4 - Creating Shipping Labels In this section Signing in to and out of Trackable Labels or Shipping Labels Printing a shipping label Creating a new sender address for shipping labels Editing the sender address for shipping labels Creating an international shipping label Printing a USPS return shipping label Printing a USPS scan form Reprinting a USPS, UPS or FedEx shipping label...

  • Page 84: Creating Shipping Labels

    Use Trackable Labels or Shipping Labels to get the best pricing, free tracking, and detailed delivery history for USPS package services. You can also send via UPS® or FedEx®. The packaging options and benefits are almost identical. Pitney Bowes Operator Guide February 2021...
  • Page 85 1. Tap Envelope Printing or Print on Envelopes on the Home screen. 2. Tap the carrier you wish to use. 3. Verify that the sender address is correct. If not, tap on the Sender field and select a new address. Pitney Bowes Operator Guide February 2021...
  • Page 86 4. If cost accounts are enabled, you must select an account. If an account is already present, verify that it is correct. To change or add the account, tap the Cost Account field and select an account. 5. Tap Continue. Pitney Bowes Operator Guide February 2021...
  • Page 87 Creating Shipping Labels 6. Enter the recipient address manually or tap the Address book icon to select one from the address book. 7. Tap Continue. 8. Tap a package type. Pitney Bowes Operator Guide February 2021...
  • Page 88 Scale and the weight appears. Tap Apply. If you do not have a scale, tap on the Weight button and enter the weight, then tap Apply. 10. Tap Continue. 11. Tap the service you wish to use. Pitney Bowes Operator Guide February 2021...
  • Page 89 12. To add additional services, tap Add additional services. If you are not adding any extra services, go to step 14. 13. Select the desired services and tap Apply. 14. To print the label, tap Print. Pitney Bowes Operator Guide February 2021...

  • Page 90: Creating A New Sender Address For Shipping Labels

    3. Tap +. 4. Enter the sender information. 5. When complete, tap Save. Editing the sender address for shipping labels If you need to change a sender address, you can edit it in the address book. Pitney Bowes Operator Guide February 2021...

  • Page 91: Creating An International Shipping Label

    Select the necessary AES Exemption information. For further information, refer to the usps.com Postal Explorer. Once you have completed these steps, follow the same steps used to create and print a domestic shipping label. Pitney Bowes Operator Guide February 2021...

  • Page 92: Printing A Usps Return Shipping Label

    Wi-Fi, you can print the report from your device. Refer to Printing from your device. If you do not have the report printer, you can print the manifest by signing into your SendPro Online account. Refer to Printing from SendPro Online account. Pitney Bowes Operator Guide February 2021...

  • Page 93: Reprinting A Usps, Ups Or Fedex Shipping Label

    2. In SendPro Online, select Print > USPS SCAN Form from the menu at the top. Reprinting a USPS, UPS or FedEx shipping label If a label does not print correctly, you can print it again. Pitney Bowes Operator Guide February 2021...

  • Page 94: Canceling A Ups Or Fedex Shipping Label

    The refund process can take up to 20 days because USPS wishes see if it can detect your shipment in its mailstream before crediting your account. Important: When you cancel a UPS or FedEx trackable label you will not receive a credit. Instead, the postage will not appear on your UPS or FedEx invoice. Pitney Bowes Operator Guide February 2021...
  • Page 95 Important: Labels for First-Class Large Envelope do not bear a tracking barcode. You cannot request a refund for them via the SendPro C, SendPro+ device. Sign in to sendpro.pitneybowes.com to request a refund for these transactions. Pitney Bowes Operator Guide February 2021...
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  • Page 97 5 - Managing Shipping Labels In this section Using SendPro Online to perform these tasks Using the shipping labels address book About cost accounts for shipping labels Changing the default refill amounts for shipping labels 100 Using cost accounts to charge back shipping label postage costs Turning on address autofill for Trackable Labels or Shipping Labels...

  • Page 98: Managing Shipping Labels

    You must perform the following Trackable Labels or Shipping Labels tasks using SendPro® Online instead of your SendPro C Lite, SendPro C, SendPro+ device. Using a browser on your PC, go to https://spo.pitneybowes.com. You can use your SendPro C, SendPro+ device user ID and password to sign in to SendPro Online, or you can sign in to your PB account and go to SendPro Online from there.

  • Page 99: Using The Shipping Labels Address Book

    To view all your cost accounts: Tap Cost Accounts in the application drawer at the bottom of the Home screen, or, Tap SendPro Apps on the Home screen, then tap Cost Accounts. Pitney Bowes Operator Guide February 2021...

  • Page 100: Changing The Default Refill Amounts For Shipping Labels

    1. Open the Cost Accounts screen: Tap Cost Accounts in the application drawer at the bottom of the Home screen, or, Tap SendPro Apps on the Home screen, then tap Cost Accounts. Pitney Bowes Operator Guide February 2021...
  • Page 101 To assign a cost account to every label, tap the check box for Require cost account for all shipments. 4. Tap Apply. Once you turn cost accounts on, you will need to have at least 1 cost account to print a shipping label. Pitney Bowes Operator Guide February 2021...

  • Page 102: Turning On Address Autofill For Trackable Labels Or Shipping Labels

    To add multiple addresses: To import multiple addresses to the address book on your device, use SendPro Online. In your web browser, go to https://spo.pitneybowes.com and sign in with your SendPro C user ID and password Pitney Bowes Operator Guide February 2021...

  • Page 103: Managing Your Trackable Labels Or Shipping Labels Cost Accounts

    4. (Optional) Enter a description of the account, up to 200 characters. 5. Tap Enter (green check mark) when done. You can use the same types of characters as for the account name. 6. Tap Active or Inactive, whichever is appropriate for this account. Pitney Bowes Operator Guide February 2021...

  • Page 104: Editing A Cost Account

    Your device uses two separate postage accounts. One is for shipping labels and one is for Envelope Printing or Print on Envelopes. You cannot use the shipping label funds for Envelope Printing or Print on Envelopes and vice versa. Pitney Bowes Operator Guide February 2021...
  • Page 105 6. Use the numeric keypad to enter the amount you wish to refill. 7. Tap Refill Postage. When complete, the updated shipping label postage amount appears. 8. Tap Home to return to the Home screen. Pitney Bowes Operator Guide February 2021...

  • Page 106: Setting An Alert When Shipping Label Postage Refill Is Pending

    Tap Select Cost and choose an account from the drop-down list. 7. Tap the Prompt me before auto postage refill is set to occur box. 8. Tap Save. 9. Tap the back arrow on the toolbar to return to the Home screen. Pitney Bowes Operator Guide February 2021...

  • Page 107: Setting Up Your Fedex Account

    4. Tap the Manage button next to FedEx on the right side of the screen. The Manage FedEx Account screen appears. 5. Tap the Make this my default FedEx account box to use this as your default FedEx account. Pitney Bowes Operator Guide February 2021...

  • Page 108: Setting Up Your Ups Account

    Once you have set up your UPS account using SendPro Online, you can view your account information on your device: 1. Tap Settings on the toolbar. 2. Scroll down to Shipping Settings. 3. Tap Carrier Settings. 4. Tap the Manage button next to UPS. Pitney Bowes Operator Guide February 2021...

  • Page 109: Setting Up Default Printing Options

    Shipment Delivery Email: Emails a delivery confirmation for each new shipping label automatically. Refund notifications: Emails a confirmation each time your postage balance receives a credit through a label refund. 1. Tap Settings on the toolbar. 2. Scroll down to Shipping Settings. Pitney Bowes Operator Guide February 2021...

  • Page 110: Setting The Default Address For Usps Return Labels

    4. Tap the check box for I wish to use the same recipient address for all of my return labels. 5. Enter the address in the fields provided using the keypad on the screen. Tap the green check mark when done. Pitney Bowes Operator Guide February 2021...

  • Page 111: Determining How You Spend Your Trackable Labels Or Shipping Labels Postage

    Your device has a separate accounts for the Envelope Printing or Print on Envelopes application and for Trackable Labels or Shipping Labels. To remove funds from one or both of your accounts, call Pitney Bowes support at 1-877-822-0996. Pitney Bowes deals with the funds from each account separately.
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  • Page 113: Printing On Envelopes

    6 - Printing on envelopes In this section Printing postage on envelopes Checking the available funds for printing postage Refilling postage for printing on envelopes Sending a First-Class mail envelope Sending a large First-Class® envelope Sending Certified Mail Sending an international letter Sending mail using a Certificate of Mailing Advancing the date Omitting the date from the envelope...
  • Page 114 Printing on envelopes Adding an inscription Printing only the date and time Pitney Bowes Operator Guide February 2021...

  • Page 115: Printing Postage On Envelopes

    7. Tap Tape to begin printing postage on tape. To print more than one tape, tap on the number in the Tape button and enter the number of tapes. The Tape button is only present on SendPro C models equipped with an automatic feeder. Pitney Bowes Operator Guide February 2021...
  • Page 116 Date and Time Stamp Date Correction Graphic Only Postage Correction Postage Printing - Printing postage on an envelope is the default mode. Seal Only- Bypass all printing. Test Print - Check the quality of postage imprint. Pitney Bowes Operator Guide February 2021...

  • Page 117: Checking The Available Funds For Printing Postage

    View your available funds on the Postage Balance button in the Envelope Printing or Print on Envelopes screen. To view the amount available in your postage account at Pitney Bowes: 1. Tap Envelope Printing or Print on Envelopes on the Home screen.

  • Page 118: Sending A First-Class Mail Envelope

    Sending a large First-Class® envelope Before you select a rate for a large envelope or flat, you need to determine whether the mailpiece you are sending is a letter or flat (large envelope) according to the USPS. Pitney Bowes Operator Guide February 2021...
  • Page 119 3. Place the mailpiece on the scale. The weight appears in the weight button on the screen. You can also weigh the mailpiece using any external postal scale. 4. Measure and record the dimensions of the mailpiece. 5. Tap Home to return to the Home screen. Pitney Bowes Operator Guide February 2021...

  • Page 120: Sending Certified Mail

    To find out more about Certified Mail, open Postal Advisor: Tap Postal Advisor in the application drawer at the bottom of the Home screen, or, Tap SendPro Apps on the Home screen, then tap USPS Postal Advisor. To send Certified Mail: Pitney Bowes Operator Guide February 2021...

  • Page 121: Sending An International Letter

    7. Tap in the Country field and use the keypad to enter the destination country. 8. Select any special services required. 9. Tap Apply. 10. Place the envelope on the scale. The weight appears in the weight button on the screen. Pitney Bowes Operator Guide February 2021...

  • Page 122: Sending Mail Using A Certificate Of Mailing

    Envelope Printing or Print on Envelopes. 5. Scroll down and tap Print Mode on the Envelope Printing or Print on Envelopes screen. Pitney Bowes Operator Guide February 2021...

  • Page 123: Advancing The Date

    10. Take the mailpieces and the printed form to the Post Office. They will apply a round stamp proof of induction mark that serves as legal proof that your items will enter the USPS. Advancing the date Advance the date to print postage up to thirty days before you need to send it. Pitney Bowes Operator Guide February 2021...

  • Page 124: Omitting The Date From The Envelope

    4. A message informs you that no date will print. Tap Got it. 5. Tap Apply. 6. Restricted Use Return Mail appears in the Extra Services box on the Envelope Printing or Print on Envelopes screen. Pitney Bowes Operator Guide February 2021...

  • Page 125: Printing Additional Postage

    9. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. The word "Correction" appears on the postage mark: Pitney Bowes Operator Guide February 2021...

  • Page 126: Re-Dating Your Mail

    6. Enter a ZIP code if required. 7. For some classes, you need to either scan or manually enter the Electronic Certified barcode from your label, and then attach your label to your envelope or package. 8. Tap Apply. Pitney Bowes Operator Guide February 2021...

  • Page 127: Entering The Weight Manually When Printing Postage

    10. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. Using the scale when printing postage Use the scale to weigh your mail and calculate the correct postage for you. Pitney Bowes Operator Guide February 2021...

  • Page 128: Sealing The Envelope Only

    Use Seal Only mode to seal envelopes without printing anything. 1. Tap Envelope Printing or Print on Envelopes on the Home screen. 2. Tap Print Mode. You may need to swipe up on the screen to see this option. Pitney Bowes Operator Guide February 2021...

  • Page 129: Sealing Envelopes

    Sealing envelopes Use the moistener on your device to seal your envelopes. You can seal envelopes whether you are printing postage or only sealing the envelopes (no postage). Pitney Bowes Operator Guide February 2021...

  • Page 130: Zeroing The Scale

    Important: If the moistener tank is full and your envelopes do not seal correctly, clean or replace the moistener brush and wick. Zeroing the scale Zero the scale to set the weight to zero. Make sure there is nothing on the scale when you zero it. Pitney Bowes Operator Guide February 2021...

  • Page 131: Adding Insurance To Your Mail

    Tap Start Over and select a new class and any special services you need. Tap Apply after adding special services. b. Tap the Insurance box, enter the amount, and tap Apply. 4. To confirm, tap Apply. Pitney Bowes Operator Guide February 2021...

  • Page 132: Adding A Graphic To Your Envelope Or Tape

    In order to use ERR, you must submit Form 5053, Bulk Proof of Delivery to the USPS. The USPS then provide you with a 9-digit USPS Mailer ID. You need to enter this number when using ERR. The following procedure is an example of how to use ERR. Pitney Bowes Operator Guide February 2021...

  • Page 133: Getting A Usps Refund For Damaged Or Incorrectly Printed Mail

    Only a portion of the postage printed, or postage is not legible Too much postage was printed on the item Not enough postage was printed on the item Incorrect date on the device Incorrect information (street name, street number, city, etc.) Pitney Bowes Operator Guide February 2021...

  • Page 134: Creating A Custom Text Message For Your Mail

    1. Tap Envelope Printing or Print on Envelopes on the Home screen. 2. Tap Print Mode. 3. Tap Graphic Only. 4. Tap Apply. 5. Tap + Graphic. 6. Tap Custom Text. Pitney Bowes Operator Guide February 2021...
  • Page 135 8. A message appears informing you that you must comply with Postal rules when creating a message. Tap Accept & Continue to agree. 9. Enter a name for the text message, then tap Save Pitney Bowes Operator Guide February 2021...

  • Page 136: Adding A Custom Text Message To Your Envelope Or Tape

    Adding a custom text message to your envelope or tape Your SendPro C Lite, SendPro C, SendPro+ device allows you to add a custom text message to your mail. This can be a return address, for example. Your message can be up to five lines, with 20 characters per line.
  • Page 137 Printing on envelopes 1. Weigh your envelope, select a class, and select any special services required. 2. On the Envelope Printing or Print on Envelopes screen, tap + Graphics. 3. Tap Custom Text. Pitney Bowes Operator Guide February 2021...

  • Page 138: Editing Or Deleting A Custom Text Message

    6. Feed the envelope or tape strip through the device. Editing or deleting a custom text message Your SendPro C Lite, SendPro C, SendPro+ device allows you to add a custom text message to your mail. You can edit or delete messages that you no longer need.
  • Page 139 Printing on envelopes 1. Tap + Graphics on the Envelope Printing or Print on Envelopes screen. 2. Tap Custom Text. Pitney Bowes Operator Guide February 2021...

  • Page 140: Printing A Graphic Without Printing Postage

    Print a graphic without printing postage such as the Received graphic on incoming mail. 1. Tap Envelope Printing or Print on Envelopes on the Home screen. 2. Tap Print Mode. 3. Select Graphic Only. 4. Tap Apply. Pitney Bowes Operator Guide February 2021...

  • Page 141: Adding An Inscription

    3. Select Date and Time Stamp. 4. Tap Apply. 5. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. Pitney Bowes Operator Guide February 2021...
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  • Page 143 7 - Managing Printing on Envelopes In this section Confirming your meter update Changing the default refill amounts for printing postage Uploading postage transactions Clearing or resetting the number of mailpieces sent Performing USPS postal inspections for Envelope Printing or Print on Envelopes Updating postal rates or software for printing on envelopes Confirm the effective date for postal rates on your...

  • Page 144: Managing Printing On Envelopes

    From Envelope Printing or Print on Envelopes: 1. Tap Envelope Printing or Print on Envelopes from the Home screen. 2. Tap Postage Balance. 3. Tap Refill Settings. 4. Tap the box under Default refill amount Pitney Bowes Operator Guide February 2021...

  • Page 145: Uploading Postage Transactions

    A series of messages appear, starting with "Preparing Transaction Data" followed by "Sending Transaction Data". Once the upload is complete, the message "Transaction Data Sent" appears. The message "No Sync Required" appears if there are no new transactions to upload. Pitney Bowes Operator Guide February 2021...

  • Page 146: Clearing Or Resetting The Number Of Mailpieces Sent

    Your device updates postal rates and software automatically. Keep your device turned on and connected to your network to get your automatic updates, as the device downloads updates during the evening hours. Manual postal rate updates Pitney Bowes Operator Guide February 2021...

  • Page 147: Confirm The Effective Date For Postal Rates On Your Device

    3. To continue tap Got it. Confirm the effective date for postal rates on your device You can check to see if you have downloaded the latest rates for each postal class on your device. Pitney Bowes Operator Guide February 2021...

  • Page 148: Setting The Low Funds Warning For Printing Postage

    Setting up a mailer ID Your mailer ID is a 9-digit number that you need when using Electronic Return Receipt (ERR). To get your mailer ID, submit Form 5053, Bulk Proof of Delivery to the USPS. Pitney Bowes Operator Guide February 2021...

  • Page 149: Updating The Zip Code

    The ZIP code printed by your device should be either your ZIP code or the ZIP code of the post office picking up your mail. If your device prints an incorrect ZIP code, a Pitney Bowes representative must resolve this issue. Contact technical support for assistance.

  • Page 150: Adding An Envelope Printing Or Print On Envelopes Account

    6. Tap the back arrow on the top left side of the screen to return to the list of accounts. 7. Tap Cancel to return to the Mail screen. Adding an Envelope Printing or Print on Envelopes account Add accounts to record Envelope Printing or Print on Envelopes usage by department. Pitney Bowes Operator Guide February 2021...

  • Page 151: Editing An Account

    Tap Done if you do not need to create any more accounts. 13. Press the back-arrow to return to the account list. Editing an account Edit an account when you want to change the account name, code, description, status or password. Pitney Bowes Operator Guide February 2021...

  • Page 152: Deleting An Envelope Printing Or Print On Envelopes Account

    You cannot recover that data. 1. Tap Envelope Printing or Print on Envelopes on the Home screen. 2. Tap Account. 3. Tap the Preferences icon in the upper right corner of the screen. Pitney Bowes Operator Guide February 2021...

  • Page 153: Creating Presets For Printing Postage

    3. Verify the settings on the Envelope Printing or Print on Envelopes screen. 4. Tap the star in the Preset box. Important: You must modify something in the Envelope Printing or Print on Envelopes screen for the Preset star to appear. Pitney Bowes Operator Guide February 2021...

  • Page 154: Viewing Presets For Printing Postage

    Envelopes screen restores the default preset values. The same is true when you switch your device off or it enters sleep mode. Modifying presets for printing postage Modify a preset to rename a preset, replace the default preset or delete a preset. Pitney Bowes Operator Guide February 2021...

  • Page 155: Setting The Default Preset Reset Time

    You can set the length of time the default preset reverts to the default settings. 1. Tap Settings on the toolbar. 2. Scroll down to the Envelope Printer Settings section. 3. Tap Postage Refills. 4. Tap Default Preset Timer. Pitney Bowes Operator Guide February 2021...
  • Page 156 Managing Printing on Envelopes 5. Use the slider to set the time between 1 and 9 minutes. 6. To save the value and exit the screen, tap the back arrow or Home icon in the toolbar. Pitney Bowes Operator Guide February 2021...
  • Page 157 8 - View and Print Reports In this section Viewing a receipt when refilling postage Viewing the total spent on printing postage Viewing the refill history for printing postage Printing a funds report Running postage printing account reports Emailing a postage printing account report Setting the postage printing account report period Setting the postage printing account report preferences...

  • Page 158: View And Print Reports

    Important: At this time, you can only view the report. Printing a funds report Print a funds report if you need a report showing the total number of mailpieces sent. The funds report provides the following information about your device: Pitney Bowes Operator Guide February 2021...

  • Page 159: Running Postage Printing Account Reports

    Run account reports to show how you spent your postage for a specific account or for all accounts over various time periods. 1. Tap Envelope Printing or Print on Envelopes on the Home screen. 2. Tap Account. 3. Tap the Menu icon. 4. Tap Manage Accounts. Pitney Bowes Operator Guide February 2021...

  • Page 160: Emailing A Postage Printing Account Report

    6. Tap View & print reports. 7. Tap the option button in front of the report to select it. 8. Tap Next. 9. Tap Actions or View Reports at the bottom of the screen. Pitney Bowes Operator Guide February 2021...
  • Page 161 Note: The email address you enter will remain until you turn off then turn on the device. 12. Tap the file type you wish to send: xlsx (Excel), csv (comma-separated values), pdf (Portable Data Format). 13. Tap Send. The report appears from no-reply@pb.com. Pitney Bowes Operator Guide February 2021...

  • Page 162: Setting The Postage Printing Account Report Period

    Sub sub account). You can also choose how you want to identify accounts; by Name or by Code. 1. Tap Envelope Printing or Print on Envelopes on the Home screen. 2. Tap Account. Pitney Bowes Operator Guide February 2021...

  • Page 163: Viewing And Creating A Shipping Report

    4. (Optional) To create an email report of all the shipments: a. Tap Create Report. b. Enter the email address. Tap the green check mark to confirm. c. Tap Email Report. d. You will receive an email with an attached .csv transactions history file. Pitney Bowes Operator Guide February 2021...

  • Page 164: Viewing And Creating A Usps Shipping Label Refund Report

    4. (Optional) To create an email report of all the USPS shipping label refunds: a. Tap Create Report. b. Enter the email address. Tap the green check mark to confirm. c. Tap Email Report. d. You will receive an email with an attached .csv transactions history file. Pitney Bowes Operator Guide February 2021...

  • Page 165: Maintenance

    9 - Maintenance In this section Check the postage print quality Printing a test pattern Checking the ink level Replacing the ink cartridge Changing the ink waste pad Cleaning the printhead Installing the printhead Cleaning the moistener brush and wick assembly Filling the moistener tank Avoiding envelope sealing issues Preventing envelope feeding problems...

  • Page 166: Check The Postage Print Quality

    If this new pattern still has broken or missing lines, you may need to replace the ink cartridge or clean or replace the printhead. If you see no improvement in print quality, do not repeat the cleaning, as cleaning the print nozzles consumes ink. Pitney Bowes Operator Guide February 2021...

  • Page 167: Checking The Ink Level

    Bad Test Print Checking the ink level Check the ink level to ensure you have enough ink in your device. 1. Tap Settings on the toolbar. 2. Scroll down and tap Envelope Printer Maintenance. Pitney Bowes Operator Guide February 2021...

  • Page 168: Replacing The Ink Cartridge

    Replace the ink cartridge when the low ink warning appears to ensure your device is in optimal working condition. 1. Tap Settings on the toolbar. 2. Scroll down and tap Mail Printer Maintenance. 3. Tap Install Ink. 4. Lift the top cover. The ink cartridge moves to the front position. Pitney Bowes Operator Guide February 2021...
  • Page 169 Maintenance 5. Remove the ink cartridge, as shown on the label next to the cartridge holder. 6. Insert the new ink cartridge, and then close the ink cartridge guard. Pitney Bowes Operator Guide February 2021...

  • Page 170: Changing The Ink Waste Pad

    If the message is showing on the screen follow these steps: To purchase replacement waste pad Tap Buy Pad. The Supplies app appears where you can order a new pad right from the device. Pitney Bowes Operator Guide February 2021...
  • Page 171 If that fails to clear the message, contact Pitney Bowes support. If the message no longer appears on the screen follow these steps: If you need a replacement waste pad, use the Supplies app to purchase the pad.

  • Page 172: Cleaning The Printhead

    8. After you enter the code, the message "Your Ink Waste Pad is Ready to Use" displays. If you do not see this message, or if you still get a message that the waste tank is full, restart the device. If that fails to clear the message, contact Pitney Bowes support. Cleaning the printhead If you clean the print nozzle and you still get a bad test print pattern, try cleaning the printhead.
  • Page 173 Maintenance 7. Squeeze the tabs on either side of the printhead. 8. Lift and tilt the printhead gently to the right. Pitney Bowes Operator Guide February 2021...
  • Page 174 Maintenance 9. Pull the printhead up and out of the holder. Pitney Bowes Operator Guide February 2021...
  • Page 175 10. Note the location of the plastic alignment tabs and the orientation of the printhead so that you can reinstall it properly after cleaning. 11. Clean off the printhead by wiping surface of the printhead shown here with a dry, lint-free cloth or foam swab. Pitney Bowes Operator Guide February 2021...
  • Page 176 13. Reinsert the printhead by squeezing the tabs on either side of the printhead and sliding the plastic alignment pins into the lower slot of the printhead holder. 14. Gently push the printhead into place until it snaps into position. Pitney Bowes Operator Guide February 2021...

  • Page 177: Installing The Printhead

    4. Lift the cover; the ink cartridge moves to the front position. 5. Flip the ink cartridge guard open. 6. Remove the ink cartridge as shown on the label to the right of the cartridge holder. Pitney Bowes Operator Guide February 2021...
  • Page 178 Maintenance 7. Squeeze the two gray tabs on either side of the printhead. 8. Lift and tilt the printhead gently to the right. Pitney Bowes Operator Guide February 2021...
  • Page 179 Maintenance 9. Pull the old printhead up and out of the holder. Pitney Bowes Operator Guide February 2021...
  • Page 180 Maintenance 10. Note the location of the plastic alignment tabs and the orientation of the printhead so that you can install the new printhead correctly. Pitney Bowes Operator Guide February 2021...
  • Page 181 12. Insert the printhead by squeezing the tabs on either side of the printhead and sliding the plastic alignment pins into the lower slot of the printhead holder. 13. Gently push the printhead into place until it snaps into position. Pitney Bowes Operator Guide February 2021...

  • Page 182: Cleaning The Moistener Brush And Wick Assembly

    Cleaning the moistener brush and wick assembly Clean the moistener brush and wick if the moistener tank is full and your envelopes are not sealing properly. 1. Unscrew the plastic thumbscrew under the moistener base. Pitney Bowes Operator Guide February 2021...
  • Page 183 Maintenance 2. Lift the moistener brush assembly off the top of the moistener base. 3. Turn the assembly over and slide the moistener brush out of the holder. Pitney Bowes Operator Guide February 2021...
  • Page 184 7. Place the wick back in the metal grate and replace the grate in the moistener base. 8. Slide the moistener brush back into the holder. 9. Replace the moistener brush assembly on top of the moistener base and secure with the plastic thumbscrew. Pitney Bowes Operator Guide February 2021...

  • Page 185: Filling The Moistener Tank

    3. If the tank is empty, allow 30 minutes for the moistener brush and wick to get completely wet. Avoiding envelope sealing issues Prevent sealing issues by: Having enough sealant in the moistener tank. Placing the envelope correctly on the feed deck. Maintaining the wick or brush in the moistener. Pitney Bowes Operator Guide February 2021...
  • Page 186 2. Slide the envelope flap under the edge of the feed deck when feeding an envelope. Otherwise, the moistener cannot wet the flap. 3. If the moistener tank is full, and your envelopes are still not sealing correctly, clean or replace your moistener brush and wick. Pitney Bowes Operator Guide February 2021...

  • Page 187: Preventing Envelope Feeding Problems

    Make sure to remove all the dust and debris. Managing product email notifications Your device can send you email notifications when: Its ink level is low. Its funds are low. It develops an error. Pitney Bowes Operator Guide February 2021...

  • Page 188: Moving Your Device

    Maintenance To receive or stop receiving these emails: 1. Sign in to your account on pitneybowes.com. If you do not have a Pitney Bowes Your Account login, see Signing up for a pitneybowes.com account. 2. Find the device in the Your Products section. If it does not appear, select (+) View more or (+) Add them now.

  • Page 189: 10 - Supplies

    10 - Supplies In this section Ordering supplies from your device Supplies, ink cartridges, and options...
  • Page 190 Start Checkout to go to checkout. d. View product details for any item Tap anywhere on the product card for an item to view detailed information. This information also appears when you tap the Buy Now button. Pitney Bowes Operator Guide February 2021...
  • Page 191 If you do not use the AutoInk program, as soon as ink level for your device drops below 20%, an Order Now button appears next to Your Ink Level in the Supplies app. To order ink, tap Order Now. If you enrolled in AutoInk, the service automatically orders ink for you. Pitney Bowes Operator Guide February 2021...
  • Page 192 E-Z Seal ® Sealing Solution - 5 gallon Cubetainer 605-0 Moistener Brush, Wick and Grate for 621-8 SendPro C Lite, SendPro C, SendPro+, Models with PCN 2H00 and 8H00 Moistener Brush, Wick and Grate for 770-T SendPro C Auto 25 double sheets...
  • Page 193 SendPro C, SendPro+ red fluorescent ink cartridge 17 ml SL-798-0 SendPro C, SendPro+ red fluorescent ink cartridge 35 ml 793-5 SendPro® C Auto red fluorescent ink cartridge 45 ml 765-9 SendPro C, SendPro+ super blue ink cartridge 17 ml SL-798-0SB Pitney Bowes Operator Guide February 2021...
  • Page 194 Backlit self-standing graphical tower display for MP82 scale MP00099 External USB platform scale (15/30 lb.) MT30 External USB platform scale (70 lb.) MT70 2.0 4-port USB Hub 552-3 I D barcode scanner 1E02 Report Printer 1E50 Envelope drop stacker HZ80001 Pitney Bowes Operator Guide February 2021...
  • Page 195 11 - Device Information In this section USPS requirements Key in Postage Sections of the meter impression Postal Security Device Parts of the SendPro C Lite, SendPro C, SendPro+ Connections on the back of the device Specifications...

  • Page 196: Device Information

    The meter impression contains elements that identify the mailer and the type of mail. 1. Optional graphic or Postal Endorsement (Postal Endorsements are official USPS instructions that print on the mailpiece). 2. Optional postal inscription and class. Pitney Bowes Operator Guide February 2021...

  • Page 197: Postal Security Device

    USPS to perform physical inspections, thereby making your mailing system easier and more convenient for you to use. Parts of the SendPro C Lite, SendPro C, SendPro+ Familiarize yourself with the parts of your SendPro C Lite, SendPro C, SendPro+. Pitney Bowes Operator Guide...

  • Page 198: Connections On The Back Of The Device

    2. USB port, type B host - Service personnel use only. 3. RJ45 - Use for a wired network connection. Specifications Review the specifications of your SendPro C Lite, SendPro C, SendPro+ including the throughput, ink cartridge yield and other component details. Pitney Bowes...
  • Page 199 Less than or equal to 70 dBA re 20 micro Pascal in accordance with ISO 7779, ISO 3744, or ISO 3741. Dimensions 16.5 in L x 15.5 W x 11.25 in H Weight 17.6 lbs Pitney Bowes Operator Guide February 2021...
  • Page 200 17 ml cartridge - yields up to 1,500 impressions (actual ink yields vary with usage and environmental conditions). 35 ml cartridge - yields up to 3,000 impressions (actual ink yields vary with usage and environmental conditions). device imprint (no ads, or graphics): Pitney Bowes Operator Guide February 2021...
  • Page 201 1 in x 7 in Tapes and Strips Self-adhesive, dual tape strip for use on mailpieces that are too thick/large to run in the device. Ideal for adding postage to oversized envelopes, priority mail and packages. Pitney Bowes Operator Guide February 2021...
  • Page 202 Device Information Postal Inscriptions Up to 60 inscriptions preloaded on the device Graphics Up to 60 graphic ads on the device Pitney Bowes Operator Guide February 2021...

  • Page 203: 12 - Technical Support

    12 - Technical Support In this section Contacting Pitney Bowes...

  • Page 204: Contacting Pitney Bowes

    Note that the serial number appears blurred here for security reasons. Be sure to have the following information available before contacting Pitney Bowes Technical Support:R Provide a description of the problem...
  • Page 205 What steps have you already tried to fix the problem? If you tried, what happened? Contact Technical and Account Support Check the Pitney Bowes support site to make sure you have the latest information about your product. Visit us at: www.pitneybowes.com/support...
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  • Page 207: 13 - Safety

    13 - Safety In this section Lithium Ion Battery Agency Compliance Information Important Safety Notes Note for California Customers Only on all Models...

  • Page 208: Lithium Ion Battery

    This product contains a lithium ion battery. The battery must be recycled or disposed of properly. If you are leasing this product, you must return it to Pitney Bowes. Alternatively, contact your local waste disposal or recycle facility for instructions on how to dispose of it properly.
  • Page 209 The cabinet encloses hazardous parts. If you should drop or otherwise damage the unit, call Pitney Bowes. Use only Pitney Bowes approved ink, tape strips, and cleaners. To obtain Material Safety Data Sheets (MSDS) for OSHA requirements, please go to www.pb.com/msds. When prompted, enter the product name, manufacturer, the Pitney Bowes MSDS Number, or reorder number of the item you are interested in.

  • Page 210: Note For California Customers Only On All Models

    Servicing Please refer to the warranty information if problems occur. For reference purposes, the Pitney Bowes U.S. Service Center contact address is: Pitney Bowes Inc., 3001 Summer Street, Stamford, CT, 06926. All inquiries can be done by calling 1-800-522-0020 and following the telephone prompts. Customer Service Representatives are available Monday through Friday, 8:00 AM - 8:00 PM ET.

  • Page 211: Third Party Software

    14 - Third party software In this section Third party software...

  • Page 212: Third Party Software

    Third party software Third party software Third party software may have been incorporated into this product by Pitney Bowes Inc. (“PBI”) under permission from PBI’s licensors. Any special terms and conditions that apply to such software are provided below: This product contains the following software: Okhttp3 which is licensed under the Apache License, Version number 2.0.
  • Page 213 Linux kernel under the terms of the GPL, without charge except for the cost of the media, shipping, and handling, upon written request to PBI. Such requests should be sent by e-mail to iptl@pb.com. Pitney Bowes Operator Guide February 2021...
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This manual is also suitable for:

Sendpro cSendpro +Sendpro c auto

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