Pitney Bowes SendPro C Lite User Manual
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Pitney Bowes SendPro C Lite User Manual

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Shipping & Mailing
Postage Meters
SendPro® C Lite,
SendPro® C
User Guide
New Zealand Edition
SV63242-nz Rev.B
22 June 2022

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Summary of Contents for Pitney Bowes SendPro C Lite

  • Page 1 Shipping & Mailing Postage Meters SendPro® C Lite, SendPro® C User Guide New Zealand Edition SV63242-nz Rev.B 22 June 2022...
  • Page 2 However, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products. Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is granted by providing this information.

  • Page 3: Table Of Contents

    Table of Contents 1 - Installation Installing the SendPro C Lite, SendPro C Installing the printhead Installing a scale Installing an external scale 2 - Connectivity Setting up a wired network connection Setting up a wireless (Wi-Fi) network connection Connecting to a hidden Wi-Fi network...
  • Page 4 8 - Printing What are print modes Printing a custom graphic Printing a graphic without printing postage Adding a custom text message Adding an inscription Printing only the date and time Printing a test pattern Pitney Bowes User Guide June 2022...
  • Page 5 Adjusting display brightness Setting up the Energy Saver Creating or disabling the security PIN Adjusting time zone and scale location code Advancing the date Uploading postage transactions Clearing or resetting the number of mailpieces sent Pitney Bowes User Guide June 2022...
  • Page 6 15 - Product Information Navigating the Home screen Navigating the Envelope Printing app Parts of a meter stamp Postal Security Device Parts of the SendPro C Lite, SendPro C Connections on the back Specifications Material specifications Lithium ion battery Agency compliance information...

  • Page 7: Installation

    1 - Installation In this section Installing the SendPro C Lite, SendPro C Installing the printhead Installing a scale Installing an external scale...

  • Page 8: Installing The Sendpro C Lite, Sendpro C

    Watch this video or follow the instructions below to learn how to install your device. Before you being installing your new SendPro C Lite, SendPro C, decide how you are going to pay for postage and what type of connection (wired or wireless) you want to use.
  • Page 9 1 • Installation Open the box In the box you will find: Pitney Bowes User Guide June 2022...
  • Page 10 1 • Installation Unpack the device 1. Remove the device and all items from the box. Pitney Bowes User Guide June 2022...
  • Page 11 2. Important: Be sure to grab hold of the entire feeder, not just the moistener flap when lifting the device out of the box. 3. Do not connect your device to a power source yet. 4. Remove all packing materials from the device. Pitney Bowes User Guide June 2022...
  • Page 12 1 • Installation Install the printhead 1. Open the cover to access the ink carriage. 2. Remove the packing tape from the ink carriage. 3. Open the ink carriage guard. Pitney Bowes User Guide June 2022...
  • Page 13 1 • Installation 4. Unwrap the printhead and remove the protective strip. 5. Squeeze the tabs and slide the printhead pegs into the lower set of grooves. Important: This step is critical to prevent device damage. Pitney Bowes User Guide June 2022...
  • Page 14 6. Keep squeezing the tabs and push the printhead flush against the wall. The tabs snap outward when you place the printhead correctly. Install the ink cartridge 1. Unwrap the ink cartridge and remove the silver foil strip from the ink cartridge. Pitney Bowes User Guide June 2022...
  • Page 15 1 • Installation 2. Install the ink cartridge and close the guard. 3. Close the cover. Connect the device to a power source Pitney Bowes User Guide June 2022...
  • Page 16 1. Wait for the device to start up. 2. Tap Get Started on the touchscreen and continue the installation steps on the screen. 3. Tap Got it when you see the message "You're ready to start sending." Pitney Bowes User Guide June 2022...

  • Page 17: Installing The Printhead

    2. Scroll down and tap Envelope Printer Maintenance. 3. Tap Install Printhead. 4. Lift the cover. The ink cartridge moves to the front position. 5. Flip the ink cartridge cover open. 6. Remove the ink cartridge. Pitney Bowes User Guide June 2022...
  • Page 18 1 • Installation 7. Squeeze the two gray tabs on either side of the printhead. 8. While squeezing, lift and tilt the printhead to the right. The printhead should come up out of the device. Pitney Bowes User Guide June 2022...
  • Page 19 9. Unwrap the new printhead and remove the protective strip. 10. Squeeze the tabs and slide the printhead pegs into the lower set of grooves. Warning: If you do not seat the printhead correctly it can damage the device. Pitney Bowes User Guide June 2022...
  • Page 20 1 • Installation 11. Keep squeezing the tabs and push the printhead flush against the wall. Tabs will snap outward when placed correctly. 12. Install the ink cartridge and close the guard. Pitney Bowes User Guide June 2022...

  • Page 21: Installing A Scale

    Install a scale if you did not install one when you installed your device. Your device contains step-by- step installation instructions for compatible scales. 1. Tap Settings. 2. Scroll to the Advanced Device Options section at the bottom of the Settings screen, then tap Scale Installation Guides. Pitney Bowes User Guide June 2022...

  • Page 22: Installing An External Scale

    5. Follow the instructions on the screen. To advance to the next step, swipe the screen to the left. Installing an external scale Use an external scale if you send large packages or parcels. External scales have a larger weight capacity for heavier items. Pitney Bowes User Guide June 2022...
  • Page 23 1 • Installation 1. If you are using the scale that is located on top of the device, remove the scale by lifting it off. Pitney Bowes User Guide June 2022...
  • Page 24 1 • Installation 2. Fix the blanking plate on the device where the scale was located. 3. Tap Settings. 4. Scroll down and tap Scale Installation Guides. Pitney Bowes User Guide June 2022...
  • Page 25 9. Connect the large end of the USB cable into the device. Connect the other end into the scale. 10. Tap Continue. 11. Tap Verify. 12. Tap Got It. 13. Tap Envelope Printing. 14. Tap Weight, then tap Scale. 15. Place the mail on the scale. 16. Tap Apply. Pitney Bowes User Guide June 2022...

  • Page 26: Connectivity

    2 - Connectivity In this section Setting up a wired network connection Setting up a wireless (Wi-Fi) network connection Connecting to a hidden Wi-Fi network Forgetting a Wi-Fi network Checking your network connection Finding the MAC address for wired and wireless networks Setting up a Proxy server...

  • Page 27: Setting Up A Wired Network Connection

    2 • Connectivity Setting up a wired network connection Use a network cable to connect your SendPro C Lite, SendPro C to the Pitney Bowes Data Center. Step 1: Plug in your network cable Plug one end of your network cable to your device and the other end to an internet jack on the wall or a router.
  • Page 28 8. Quickly tap and release the power button to turn the device back on. 9. Tap Settings. 10. Tap Wired (Ethernet). 11. Tap DHCP. 12. Tap Connect. Static IP 1. Tap Settings. 2. Tap Wired. Pitney Bowes User Guide June 2022...

  • Page 29: Setting Up A Wireless (Wi-Fi) Network Connection

    5. Enter the settings you obtained in step 4 for the IP Address, Netmask, Gateway, and DNS Address in the corresponding fields. 6. Tap Connect. 7. If SendPro C Lite, SendPro C fails to connect, remove the network cable from the back of the device. 8. Tap Connect. Wait for the attempted connection to fail.

  • Page 30: Connecting To A Hidden Wi-Fi Network

    Add a network when you want to connect using Wi-Fi and your network is not present in the Wi-Fi list. 1. Tap Settings. 2. Tap Wi-Fi in the Device & Network section to see a list of available networks. Pitney Bowes User Guide June 2022...
  • Page 31 Tap the down arrow in the Security field and select the security method. b. Tap Advanced Options to enter a static IP or set up a proxy. 5. Tap Connect when done. Pitney Bowes User Guide June 2022...

  • Page 32: Forgetting A Wi-Fi Network

    Forget a Wi-Fi network if: You do not want your device to automatically connect to that network or You need to resolve a wireless network issue. 1. Tap Settings. 2. Tap Wi-Fi in the Device & Network section. Pitney Bowes User Guide June 2022...
  • Page 33 3. Tap the network you want to forget. Note that you can only forget a network to which you have previously connected. The network details appear. 4. Tap Forget to forget the network connection. Pitney Bowes User Guide June 2022...

  • Page 34: Checking Your Network Connection

    3. Tap Close twice to return to the Home screen. If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes. Finding the MAC address for wired and wireless networks The MAC address is the network identifier for the device.
  • Page 35 2 • Connectivity 3. The MAC address appears above the list of wireless networks. Locating the MAC address for wired connections 1. Tap Settings. Pitney Bowes User Guide June 2022...
  • Page 36 2 • Connectivity 2. Tap Wired (Ethernet). The MAC address is present at the top of the screen. 3. Tap Check Network. The Checking Network Connection screen appears. Pitney Bowes User Guide June 2022...
  • Page 37 6. Tap Close, then the back arrow to return to the Home screen. If the MAC address does not appear, try these steps: 1. Tap Settings. 2. Scroll down to the Advanced Device Options section and tap About This Device. Pitney Bowes User Guide June 2022...

  • Page 38: Setting Up A Proxy Server

    Choose the connection type Choose how you connect your device to set up a Proxy server: Setting up a Proxy server using a Wi-Fi network connection Setting up a Proxy server using a wired network connection Pitney Bowes User Guide June 2022...
  • Page 39 Enter the Proxy username in the Proxy Username field. This may be case sensitive for some proxy servers. b. Enter the Proxy password in the Proxy Password field. This is case sensitive for proxy servers. Pitney Bowes User Guide June 2022...
  • Page 40 Enter the Proxy username in the Proxy Username field. This may be case sensitive for some proxy servers. b. Enter the Proxy password in the Proxy Password field. This is case sensitive for proxy servers. Pitney Bowes User Guide June 2022...

  • Page 41: Scales And Weighing

    3 - Scales and Weighing In this section Using the scale when printing postage Entering the weight manually when printing postage Zeroing the scale...

  • Page 42: Using The Scale When Printing Postage

    11. Insert the envelope into the device. The device prints the postage. Entering the weight manually when printing postage Enter the weight of a mailpiece when you know its weight and are not using the scale. Pitney Bowes User Guide June 2022...

  • Page 43: Zeroing The Scale

    10. Insert the envelope into the device. The device prints the postage. Zeroing the scale Zero the scale to set the weight to zero. Make sure there is nothing on the scale when you zero it. Pitney Bowes User Guide June 2022...
  • Page 44 3 • Scales and Weighing 1. Tap Envelope Printing on the Home screen. 2. Tap Weight. 3. Tap Scale on the weighing method screen. 4. Tap Zero Scale. 5. Tap Cancel to return to the Envelope Printing screen. Pitney Bowes User Guide June 2022...
  • Page 45 4 - Accounting In this section What is Accounting Creating your first Envelope Printing account Selecting an account Editing an account Making an account inactive Deleting a Envelope Printing account...

  • Page 46: Accounting

    Account with sub accounts Engineering; Sub account - Software; Engineering; Sub account - Hardware; Account with sub sub accounts Engineering; Sub account - Software; Sub sub account - Graphics and Layout; Sub sub account - Design Pitney Bowes User Guide June 2022...

  • Page 47: Creating Your First Envelope Printing Account

    You must enter this password to edit or feed mail against the account once enabled. 8. Ensure you set the status to active. 9. Tap anywhere on the screen, but outside of the fields when complete. Pitney Bowes User Guide June 2022...

  • Page 48: Selecting An Account

    9. When finished, tap anywhere on the screen outside of the fields. 10. Tap OK to return to the Accounts screen. 11. Tap the back arrow to return to the list of accounts. 12. Tap Cancel to return to the Envelope Printing screen. Pitney Bowes User Guide June 2022...

  • Page 49: Making An Account Inactive

    4. Tap Manage Accounts. 5. Tap Delete account. The list of available accounts appears. 6. Tap the account you want to delete. 7. Tap OK. 8. Tap Yes, delete account to confirm. 9. Tap OK. Pitney Bowes User Guide June 2022...
  • Page 50 4 • Accounting 10. Tap the back arrow to return to the list of accounts. 11. Tap Cancel to return to the Envelope Printing app. Pitney Bowes User Guide June 2022...
  • Page 51 5 - Postage Funding In this section Checking the available funds for printing postage Refilling postage funds for printing postage Changing the default refill amount for printing postage Setting the low funds warning for printing postage Getting a New Zealand Post refund for damaged or incorrectly printed mail in Envelope Printing Viewing the refill history for printing postage Printing a funds report...

  • Page 52: Postage Funding

    1. Tap Envelope Printing on the Home screen. 2. The Postage Balance shows the available funds in your device. Viewing the amount available in your postage account at Pitney Bowes 1. Tap Envelope Printing on the Home screen. 2. Tap Postage Balance.

  • Page 53: Refilling Postage Funds For Printing Postage

    Refilling postage funds for printing postage Refill your postage funds for printing postage as soon as you receive a message that your funds are low. Before you begin Check that your device is connecting to the internet. Pitney Bowes User Guide June 2022...

  • Page 54: Changing The Default Refill Amount For Printing Postage

    Change the default refill amount to store an amount you want to refill your device with. You can set the default refill amount during installation or change it at later time. There are two ways to change the default refill amount: Pitney Bowes User Guide June 2022...

  • Page 55: Setting The Low Funds Warning For Printing Postage

    4. Tap Low postage threshold. 5. Tap back on the keypad to remove the existing amount. 6. Enter the new amount. 7. Tap Apply. 8. Tap back to return to the Envelope Printing app. Pitney Bowes User Guide June 2022...

  • Page 56: Getting A New Zealand Post Refund For Damaged Or Incorrectly Printed Mail In Envelope Printing

    Batch Count: The current Batch Count. Batch Value: The current Batch Total. PBP Serial No: The serial number of the device. The date and time the report was printed. To print a funds report: Pitney Bowes User Guide June 2022...
  • Page 57 3. Tap Print Report. 4. Tap SendPro C Envelope Printer. 5. Insert an envelope into the device. The device prints the report. 6. Tap the back arrow to return to the Envelope Printing app. Pitney Bowes User Guide June 2022...

  • Page 58: Mailing

    6 - Mailing In this section Sending post by Standard Post Key in Postage...
  • Page 59 7. Tap the 0.01 - 500.00 or 500.01 - 999.99 desired tick box. 8. Enter the value of the mailpiece. 9. Tap Apply twice. 10. Insert the envelope into the device. The device prints the postage. Pitney Bowes User Guide June 2022...
  • Page 60 7 - Sealing In this section Filling the moistener tank Sealing envelopes when you print postage Sealing envelopes without printing postage Avoiding envelope sealing issues...

  • Page 61: Sealing

    3. If the tank is empty, allow 30 minutes for the moistener brush and wick to get completely wet. Sealing envelopes when you print postage You can seal envelopes and print postage at the same time with your SendPro C Lite, SendPro C. Pitney Bowes...
  • Page 62 2. Slide the envelope flap under the edge of the feed deck so the moistener can wet the flap. 3. Tap Envelope Printing on the Home screen. 4. Tap Account, then select an account. Pitney Bowes User Guide June 2022...

  • Page 63: Sealing Envelopes Without Printing Postage

    Use Seal Only mode to seal envelopes without printing anything. 1. Tap Envelope Printing on the Home screen. 2. Tap Print Mode. You may need to swipe up on the screen to see this option. 3. Select Seal Only. 4. Tap Apply. Pitney Bowes User Guide June 2022...

  • Page 64: Avoiding Envelope Sealing Issues

    6. Insert the envelope into the device. The device seals the envelope. Avoiding envelope sealing issues Prevent sealing issues by: Having enough sealant in the moistener tank. Placing the envelope correctly on the feed deck. Maintaining the wick or brush in the moistener. Pitney Bowes User Guide June 2022...
  • Page 65 2. Slide the envelope flap under the edge of the feed deck when inserting an envelope. Otherwise, the moistener cannot wet the flap. 3. If the moistener tank is full, and your envelopes are still not sealing correctly, clean your moistener brush and wick. Pitney Bowes User Guide June 2022...
  • Page 66 8 - Printing In this section What are print modes Printing a custom graphic Printing a graphic without printing postage Adding a custom text message Adding an inscription Printing only the date and time Printing a test pattern...

  • Page 67: Printing

    3. Select the graphic you wish to use. 4. Tap Apply. 5. Place the envelope on the feed deck then manually feed it through the device. To order a custom graphic, contact your device supplier. Pitney Bowes User Guide June 2022...

  • Page 68: Printing A Graphic Without Printing Postage

    Inscriptions appear automatically when you select certain classes of international mail. This saves you time and helps you always use the correct inscription. For example, select International Air mail. The International Air inscription will print automatically on your mail. Pitney Bowes User Guide June 2022...

  • Page 69: Printing Only The Date And Time

    Print a test pattern to see if the printhead is working properly or if you have enough ink in the cartridge. 1. Tap Settings. 2. Scroll down and tap Envelope Printer Maintenance. 3. Tap Print Test Pattern. 4. Insert the envelope into the device when the message "Print a Test Pattern?" appears. Pitney Bowes User Guide June 2022...
  • Page 70 If this new pattern still has broken or missing lines, you may need to replace the ink cartridge or clean or replace the printhead. If you see no improvement in print quality, do not repeat the cleaning, as cleaning the print nozzles consumes ink. Good Test Pattern Bad Test Pattern Pitney Bowes User Guide June 2022...

  • Page 71: Feeding And Jamming

    9 - Feeding and Jamming In this section Preventing envelope feeding problems...

  • Page 72: Preventing Envelope Feeding Problems

    9 • Feeding and Jamming Preventing envelope feeding problems Ensure you feed envelopes correctly to help prevent feeding problems. Pitney Bowes User Guide June 2022...
  • Page 73 Using a can of non-flammable compressed air, blow on the feed deck on the left side and work toward the transport deck on the right side of the device. Make sure to remove all the dust and debris. Pitney Bowes User Guide...

  • Page 74: 10 - Ink

    10 - Ink In this section Checking the ink level Ordering ink cartridges Replacing the ink cartridge...

  • Page 75: Checking The Ink Level

    3. View the level of remaining ink. 4. Tap Done to exit the screen. Ordering ink cartridges Use postal approved ink cartridges. Non-postal approved ink cartridges can damage your device. Visit https://www.pitneybowesdirect.co.nz to order ink cartridges for your device. Pitney Bowes User Guide June 2022...

  • Page 76: Replacing The Ink Cartridge

    2. Scroll down and tap Envelope Printer Maintenance. 3. Tap Install Ink. 4. Lift the top cover. The ink cartridge moves to the front position. 5. Remove the ink cartridge, as shown on the label next to the cartridge holder. Pitney Bowes User Guide June 2022...
  • Page 77 6. Insert the new ink cartridge, then close the ink cartridge guard. 7. Close the top cover. 8. The cartridge repositions itself and the Envelope Printer Maintenance screen appears. 9. Print a test pattern to ensure that your ink cartridge installs properly. Pitney Bowes User Guide June 2022...
  • Page 78 11 - History and Reports In this section Running account reports Setting the report period for an account Setting the account report preferences Emailing an account report Viewing the total spent on printing postage...

  • Page 79: History And Reports

    Set the reporting period of an account report by setting its start and end dates. 1. Tap Envelope Printing on the Home screen. 2. Tap Account. 3. Tap Preferences. 4. Tap Manage Accounts. 5. Tap Reports. 6. Tap Report period. Pitney Bowes User Guide June 2022...

  • Page 80: Setting The Account Report Preferences

    Set the account report preferences to select the account level you wish to report on (Account, Sub account or Sub sub account). You can also choose how you want to identify accounts: by Name or by Code. 1. Tap Envelope Printing on the Home screen. 2. Tap Account. Pitney Bowes User Guide June 2022...

  • Page 81: Emailing An Account Report

    4. Tap Manage Accounts. 5. Tap Reports. 6. Tap View & print reports. 7. Tap the report to select it. 8. Tap Next. 9. Tap Actions or View Reports at the bottom of the screen. Pitney Bowes User Guide June 2022...
  • Page 82 The email address you enter will remain until you turn off then turn on the device. 12. Tap the file type you wish to send: xlsx (Excel), csv (comma-separated values), pdf (Portable Data Format). 13. Tap Send. The report appears from no-reply@pb.com. Pitney Bowes User Guide June 2022...

  • Page 83: Viewing The Total Spent On Printing Postage

    View the total amount you have spent on postage and the total number of pieces printed. 1. Tap Settings. 2. Scroll down to the Envelope Printer Settings section. 3. Tap Postage Refills. 4. Tap Advanced to view the total amount of postage spent and the number of pieces printed. Pitney Bowes User Guide June 2022...
  • Page 84 12 - Settings In this section What are presets Adding presets Selecting a preset Modifying presets Setting the default preset reset timer Using SendPro Apps Adding favourite apps Using the SendPro Care app Using the Toolbar Adjusting display brightness Setting up the Energy Saver Creating or disabling the security PIN Adjusting time zone and scale location code Advancing the date...

  • Page 85: 12 • Settings

    Your device adds a default preset automatically once the installation is complete. You can edit the default preset to suit your own settings. When your SendPro C Lite, SendPro C enters sleep mode or when you switch it off, it also reverts to the default preset.

  • Page 86: Selecting A Preset

    Modify a preset to rename a preset, replace the default preset or delete a preset. 1. Tap Envelope Printing on the Home screen. 2. Tap Preset. 3. Tap the preset you wish to modify. Pitney Bowes User Guide June 2022...

  • Page 87: Setting The Default Preset Reset Timer

    You can change this time if necessary. 1. Tap Settings. 2. Scroll down to the Envelope Printer Settings section. 3. Tap Postage Refills. 4. Tap Default Preset Timer. Pitney Bowes User Guide June 2022...

  • Page 88: Using Sendpro Apps

    Tap SendPro Apps on the Home screen to access a variety of apps that support your device. For example, you can: Check you have the latest rates and software installed on your device using Rates and Updates. Print a receipt when you add postage funds using Print Refill Receipt. Pitney Bowes User Guide June 2022...

  • Page 89: Adding Favourite Apps

    Add yourfavourite apps to make them easy to find on the Home screen. 1. Tap SendPro Apps on the Home screen. All the available apps display. 2. Tap Edit favourites and a star appears next to each app. Pitney Bowes User Guide June 2022...

  • Page 90: Using The Sendpro Care App

    Access to PDF operator guides. Using the Toolbar The toolbar is located at the top of every screen. Use the toolbar to: View and change settings and default values for your device. View online help. Pitney Bowes User Guide June 2022...

  • Page 91: Adjusting Display Brightness

    4. Tap the back arrow or Home image to exit the Settings screen. Setting up the Energy Saver Use the energy saver to reduce energy usage. The energy saver turns your device off after a period of inactivity. Pitney Bowes User Guide June 2022...

  • Page 92: Creating Or Disabling The Security Pin

    Change or disable the security PIN 1. Tap Settings. 2. Tap Security PIN in the Device & Network section. 3. Tap Change PIN or Turn OFF Security PIN. 4. Enter the current security PIN for either option. Pitney Bowes User Guide June 2022...

  • Page 93: Adjusting Time Zone And Scale Location Code

    3. Enter the new location code. Tap Help me find my scale location code or see the list of location codes in the related topics section. 4. Tap Apply. Advancing the date Advance the date to print postage up to thirty days before you need to send it. Pitney Bowes User Guide June 2022...

  • Page 94: Uploading Postage Transactions

    Uploading postage transactions Automatic upload of your postage transactions Your device automatically uploads your postage transactions to the Pitney Bowes Data Center. This occurs at least once during the day and once after hours. If you lock your device or turn it off for any extended period, it automatically uploads your transactions when you turn it on again.

  • Page 95: Clearing Or Resetting The Number Of Mailpieces Sent

    Make certain that you wish to delete the piece count information. Once you do so, you cannot restore the deleted data. 1. Tap Envelope Printing on the Home screen. 2. Tap Pieces. 3. Tap Reset Counter to 0. Pitney Bowes User Guide June 2022...

  • Page 96: 13 - Rate Change

    13 - Rate Change In this section Updating postal rates or software...

  • Page 97: Updating Postal Rates Or Software

    Even though your device checks for updates automatically, you can check for rate and software updates at any time. 1. Tap SendPro Apps, then tap Rates and Updates. 2. If new rates are available, your device downloads and installs the updates. Pitney Bowes User Guide June 2022...
  • Page 98 13 • Rate Change 3. Once the download and install process completes, the message "Updates successful" appears. Pitney Bowes User Guide June 2022...
  • Page 99 14 - Maintenance In this section Cleaning the Printhead Cleaning the moistener brush and wick assembly Moving the SendPro C Lite, SendPro C Ordering supplies...

  • Page 100: Maintenance

    Cleaning the moistener brush and wick assembly Clean the moistener brush and wick if the moistener tank is full and your envelopes are not sealing properly. 1. Unscrew the plastic thumbscrew under the moistener base. Pitney Bowes User Guide June 2022...
  • Page 101 14 • Maintenance 2. Lift the moistener brush assembly off the top of the moistener base. 3. Turn the assembly over and slide the moistener brush out of the holder. Pitney Bowes User Guide June 2022...
  • Page 102 14 • Maintenance 4. Locate the wick on the moistener base. Pitney Bowes User Guide June 2022...
  • Page 103 14 • Maintenance 5. Remove the metal grate and wick from the moistener base. 6. Clean the brush and wick with water and rinse thoroughly. Pitney Bowes User Guide June 2022...

  • Page 104: Moving The Sendpro C Lite, Sendpro C

    9. Replace the moistener brush assembly on top of the moistener base and secure with the plastic thumbscrew. Moving the SendPro C Lite, SendPro C Move your device safely, whether you are moving it across the room or to a new facility.

  • Page 105: Product Information

    In this section Navigating the Home screen Navigating the Envelope Printing app Parts of a meter stamp Postal Security Device Parts of the SendPro C Lite, SendPro C Connections on the back Specifications Material specifications Lithium ion battery Agency compliance information...

  • Page 106: Navigating The Home Screen

    15 • Product Information Navigating the Home screen The Home screen on the SendPro C Lite, SendPro C provides the starting point for printing postage. Tap the Home icon in any screen to return to the Home screen. Tap Envelope Printing to print envelopes, post cards and small parcels.

  • Page 107: Navigating The Envelope Printing App

    1. View Postage Balance - View the balance of funds you have left in your device. 2. View Date - Tap the date to view the date options. 3. View Total postage amount - View the total postage amount. Pitney Bowes User Guide June 2022...

  • Page 108: Parts Of A Meter Stamp

    It includes the latest technology approved by New Zealand Post. This technology eliminates the need for New Zealand Post to perform physical inspections, thereby making your device easier and more convenient for you to use. Pitney Bowes User Guide June 2022...

  • Page 109: Parts Of The Sendpro C Lite, Sendpro C

    15 • Product Information Parts of the SendPro C Lite, SendPro C Familiarise yourself with the parts of your SendPro C Lite, SendPro C. 1. Integrated scale - Weigh envelopes and parcels. 2. Colour touchscreen display - Process envelopes and packages.

  • Page 110: Connections On The Back

    2. USB port, type B host - Service personnel use only. 3. RJ45 - Use for a wired network connection. Specifications Review the specifications of your SendPro C Lite, SendPro C including the throughput, ink cartridge yield and other component details. Power requirements 100-240 VAC, 50/60 Hz, 1.0 A...
  • Page 111 Throughput (Letters Per Minute) SendPro C® Lite - 50 letters per minute SendPro C®, SendPro®+ - up to 65 letters per minute Actual throughput varies, depending on the material used, device condition, use of moistener, etc. Pitney Bowes User Guide June 2022...
  • Page 112 2. USB port, type B host - Service personnel use only. 3. RJ45 - Use for a wired network connection. Display 7-inch tablet (169 pixels/inch) Print Resolution 300 H x 600 V dpi Print Image Area 25.4 mm x 180 mm Pitney Bowes User Guide June 2022...

  • Page 113: Material Specifications

    Minimum: 0.20 mm Maximum: 8 mm Stack Height for Mail 76.2 mm – This is the height of the inner edge of the side guide Envelope Weight Minimum: 1 g Maximum: 450 g Tape Size Pitney Bowes User Guide June 2022...
  • Page 114 For envelopes with a flap length from 25-60 mm, the minimum flap angle is 18 degrees. For envelopes with a flap length greater than 60 mm to the maximum flap length for the particular model, the minimum flap angle is 21 degrees. Pitney Bowes User Guide June 2022...
  • Page 115 15 • Product Information Pitney Bowes User Guide June 2022...

  • Page 116: Lithium Ion Battery

    This product contains a lithium ion battery. The battery must be recycled or disposed of properly. If you are leasing this product, you must return it to Pitney Bowes. Alternatively, contact your local waste disposal or recycle facility for instructions on how to dispose of it properly.
  • Page 117 Caution: In case of an ink spill, leaking ink or excessive ink accumulation, immediately disconnect the power cord from the wall plug and contact Pitney Bowes. Customer Service Representatives are available Monday through Friday, 8:30 am - 5:00 pm. It is certified that the system complies with all applicable Directives of the European Union.

  • Page 118: Scale Safety

    Contacting Pitney Bowes Your system information Be sure to have the following information available before contacting Pitney Bowes Technical Support: Product Name: SendPro C Lite, SendPro C device PCN and serial number: check the label under the front cover of the machine.

  • Page 119: Third Party Software

    Note: Customer service representatives are available 8.30 am to 5 pm, Mon-Fri excluding public holidays. Third party software Third party software may have been incorporated into this product by Pitney Bowes Inc. (“PBI”) under permission from PBI’s licensors. Any special terms and conditions that apply to such software are provided below: This product contains the following software: Okhttp3 which is licensed under the Apache License, Version number 2.0.
  • Page 120 Newtonsoft JSON.NET which is licensed under the MIT License. The license can be downloaded from: https://github.com/JamesNK/Newtonsoft.Json. The source code for this software is available from https://github.com/JamesNK/Newtonsoft.Json. Pitney Bowes User Guide June 2022...
  • Page 121 This product contains Paho.mqtt.java, which is licensed under the Eclipse Public License - v 2.0 and the Eclipse Distribution License - v 1.0. The licenses can be downloaded from https://www.eclipse.org/legal/epl-2.0/ and https://www.eclipse.org/org/documents/edl-v10.php, respectively. The modified source code can be downloaded from: https://github.com/PitneyBowes. Pitney Bowes User Guide June 2022...
  • Page 122 3001 Summer Street Stamford, Connecticut 06926 www.pitneybowes.com PB Form SV63242-nz Rev.B © Pitney Bowes Limited, 2022 We have made every reasonable effort to assure the accuracy and usefulness of this guide, however we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products.

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