Preventing Envelope Feeding Problems - Pitney Bowes SendPro C Operator's Manual

Maintenance
2. Slide the envelope flap under the edge of the feed deck when inserting an envelope. Otherwise,
the moistener cannot wet the flap.
3. If the moistener tank is full, and your envelopes are still not sealing correctly, clean or replace
your moistener brush and wick.

Preventing envelope feeding problems

Ensure you feed envelopes correctly to help prevent feeding problems.
Feeding mail
1. For your first envelope, hold the far edge of the envelope against the back wall of the feeder.
2. Slide the envelope into the feeder until you feel it touch the rollers. You hear the motor begin. Do
not release the envelope until the feeder grabs it to pull it through the device.
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